I called McLaughlin Air to service our mini split they charged me 89.00 for the diagnostic to tell me my unit was dirty which is why we called them in the 1st place we already knew it was dirty & needed service. So apparently the 89.00 dollars is way to extract money from ppl. When the technician came back out, he tried to take the unit apart & while fiddling around with it broke one of the tabs on the unit. Then proceeded to tell us he never works on mini splits and went on YouTube to watch videos trying to figure out how to take it apart & how to clean our unit. So how could they charge a diagnostic fee when he had know idea about servicing a mini split.??? & Why would they send someone out in the 1st place to my home if their employee doesn't have experience servicing mini splits!? RIDICULOUS! I requested my 89..00 dollars back since apparently he didn't know what he was doing, & the company refused. Terrible customer service & not away to do business. Especially after sending a employee (Tech) out here that wasn't knowledgeable in cleaning a mini split .. You shouldn't send someone who doesn't know about a specific unit, it makes the tech uncomfortable & the ppl your supposed to be servicing lose trust & confidence in a company who said they could do the work & claims they been around for years. Very disappointed! NOT at the tech he kept it professional but in the Company & the rude staff working in the office. I wonder if the company owner (Bob) realizes the ppl who work in the office are giving his company a bad reputation because of poor and rude customer service & lack of knowledge??? I have read several reviews on McLaughlin & almost all them mention the rude and horrible customer service they received. I wish I would have done my research before calling them I just figured as local family business they would treat their customers better. I have to give 1 star in order submit the review in reality they get a BIG FAT 0" read more

I made an appointment last week with this company to check my ac. There are no issues with it, just a summer tune-up. The appointment was between 12 pm and 2 pm. At 215pm, I called the company to check why they hadn't shown. The petson who answered told me she was sorry but she had called me. I checked my phone, and there were no messages. She apprently wrote my phone number down incorrectly. Ok, stuff happens. We made a new appointment for today from 10 am to 12 pm. At 12 15pm, I called and asked why they hadn't arrived yet." We are sorry we had an emergency call in Lodi. We may be able to get there at the end of the day." Why didn't you call me? Im sorry. Thanks, but no thanks. read more

Amazing Job the crew did on June 1st 2023. They said it will take 3 day and it was completed on time. All new duct work R8 and was a fair price compared to other companies. Mr. Cal Mappins took his time with the estimate looking and measuring all my vents answering all my questions and the next day sent over 2 hardworking guys to complete this job under my house crawlspace. Awesome workers and what a Great Company to help the Local Community. read more

Had them install a Mitsubishi mini-split high efficient system. They didn't install it correctly and the system has leaked refrigerant from day one. They were out 4 times in 18 months to recharge the system. Even sent out their leak specialist. He cracked one of the condensation pans, causing one of the units to leak water all over the place. Send out a tech again, instead of replacing the pan that they broke, he glued it back together, Tech said they would 'order a replacement, and they would follow up' never heard from them again. During the installation, they pulled permits from the city of Manteca, but never closed them out (final inspection). The permits have since expired. AND today, during a new heat wave, once again the system has leaked out enough of the refrigerant, so I can barely cool one zone. The has been a huge fail. I cannot recommend them. read more

These guys saved me from a furnace replacement recommendation from "All In Heating & Air" which is a shell company for Salyer's in Sacramento area. Totally straight shooters and they got me back up & running with a minor repair. They also swapped out my thermostat. Thank you so much McLaughlin!!! Please don't go anywhere, my family depends on it! read more

We have been customers of McLaughlin's for years, we use them for seasonal maintenance and when our system need more intense maintenance, they have been prompt to help and have always been polite and professional. read more

I have to say, McLaughlin goes above and beyond. My 89 year old grandma, who lives alone, had the battery die in her thermostat on Tuesday. She was afraid that the AC was just constantly running. She was freezing. When she called, the receptionist told her the earliest a technician could come out to help was that Thursday. After explaining her situation to the receptionist, that the receptionist went above and beyond. The receptionist drove to my grandma's house, came inside with a mask, and changed the battery in the thermostat. She then asked my grandma what temp to set the AC at. I'm blown away. I really appreciate their service and how much they care about their customers. McLaughlin, thank you. And my grandma thanks you too. read more

A/c went out on a Friday and was told that someone would not be able to come out until Tuesday. This company is so unprofessional and unreliable. I purchased this system exactly one year ago for 10k. So disappointed and angry. read more

Horrible service. Let me start off saying that McLaughlin was a family go to provider. However, after scheduling a repair with them, taking time off work to accommodate the technician, they (Misty) cancelled the appointment without telling me. I found out when I called a second time that day at 4:50pm. To further complicate the situation, they transferred me to Dave, the parts guy. He apologized for not contacting me sooner because he was "so busy". He had two weeks to call me. He also recommended to replace a $6k AC unit they installed 7 years ago. Pass!! read more

I am taking the time to write this review because I experienced horrible customer service from service rep "Misty." I do not appreciate how Misty communicated to my mother and including myself. As a customer preparing to install an HVAC unit by this company, I find it hard to believe how disrespectful she was to the both of us, and could not provide answers to our concerns upfront, or simply provide answers with a callback. I was disheartened by how she approached this matter and communicated to me as if I was an idiot. Yes, I do not know much or anything at all about A/C units, that is why I am hiring professionals to do the work. Misty needs to be reevaluated in handing customers in a better, respectful manner. The only reason we continue to choose McLaughlin is that Cal is personable, professional, and takes the time to listen to the customers' needs and acknowledge our concerns. Stay away from Misty if she answers. read more

We bought our house about a year ago and I'm not sure when the AC was last serviced/checked. I asked a trusted friend who is also in property management for a recommendation and without hesitation he recommended McLaughlin. The appointment was about a week out. Their tech was on time, professional, knowledgable, and friendly. He took about 30-mintues and checked the furnace, blower, outside unit, and thermostat. He checked all of the vents and their temperatures to make sure the air flow and temp was proper. Every question I had was answered and explained. Without a doubt I'll be calling them again next year for a check-up and service! read more

What a waste of money! $89 I'll never see again. They came to check on my system since it was blowing cold.... 20 mins later I was told "I'm going to have Carl (there sales guy) guy give you an estimate! they were quick to come out on a last minute read more

I work in a business in Lodi CA. Our unit stopped cooling and when techs came out, they told us that the unit needed to be replaced. Not only did they have a lower quote, but they installed the new unit, sooner than originally stated, just before our next heat wave. This company is worth your business! Thanks McLaughlin, you guys rock!!! read more

Terrible customer service beginning with the receptionist who answers phones and sets appointments-she is rude and unprofessional. After having vast temperature differences in areas of our home, I called to make an appointment for a cool check and request to check that all ducts were connected properly. The repairman who arrived was at my home for 15 minutes, later found out he did not perform a cool check and I did not receive a satisfactory answer of why varying temperatures- his attitude and demeanor screamed that he did not want to be here. This is a company which my husband and I have used for our business for many years, but never again! read more

This company is by far the worst company of any kind. Whoever the lady is that answers there phone, I recommend she find another job. Scheduled a appointment for a Wednesday and they ended up canceling. Told us they would come by on Thursday between 1-4. Technician never showed up and called again to get a status and same lady responded, " listen we're busy and it's hot, your on the list ok" and hung up. They never showed again. 3rd appointment was set for today, again, no show. Don't expect this company to be in business much longer. What a joke. read more

I have had McLaughlin Air Conditioning service my heating and air-conditioning for many years, and have always found them to be top-notch in speed of response and service. During this first heat wave of the year, I found that my air-conditioning was not working. I called Misty of McLaughlin Air Conditioning right away. She went above-and-beyond, ensuring that a portable A/C unit was brought to my home immediately, giving me some instant relief from those triple digit temperatures. I sincerely thank Misty, and all of the team at McLaughlin Air Conditioning, for their professionalism, courtesy and responsiveness, and I highly recommend their services. read more

Fantastic service! I had to call them out for 2 jobs related to the AC unit at our rental property. Misty in the office and their tech Cap (sorry not sure how to spell your name lol) were both great. Cap did a good job identifying the zone control board I needed so I was able to save some money by purchasing it online. Plus they didn't charge me hardly anything for the installation. Misty was also wonderful. She was always very friendly and promptly communicated between me, my tenant, and her tech. Clean, professional job all the way around. I'll definitely be calling them again if I ever have any issues in the future. read more

McLaughlin's is prompt, professional, courteous and helpful. I have used this co. 2x's a year for A/C service before summer heat & to service heater before winter cold for years. Always been pleased with service and price. Cal was a big help to me 2-3 yrs ago and very recently Misty has made an extra effort to see to my needs . (I'm in a new home and previous HVAC co. hired by seller left me with no heat when called back to address a repair they did not complete correctly) read more

I received excellent service on Friday from one of their Technician(Daniel). Mc Laughlin Air Condition is a company you can trust. Give them a call for any needs with your heating and Air. read more

Their technician Chris was polite, on time, professional, and diagnosed the issue with my AC quickly. Turned out to be a bad capacitor which is a $40 part. Chris was onsite for 30 minutes making the diagnosis and repair. The bill ended up being $220. Taking out the cost of the part, that leaves $180 for a half hour of labor. When I called the next day to speak with someone about the nearly $400 per hour labor charge the lady was argumentative and told me it couldn't be $400 per hour when my bill was only $220. When I pointed out that the technician was there for only 30 minutes she asked me not to call them for service again and hung up on me. I guess they don't rely on repeat business. read more