Jim Cipolla was a pleasure to work with! Very knowledgable and helped to make the process smooth and easy. Thank you!

Just bought a brand new car from McGuire Buick, it was an Amazing experience Nicco Baumann was very helpful and I would use him again as a sales person read more

Just dealt with these folks again. And everything I said 5 years ago is still true. Great people, good deals, excellent cars. They go out of their way for you. read more

Waiting over 3 months to get a loaner car, (sunroof sensor) still not working before buying another new car I should do a little more research on the service department'. Thanks Jake, Jackie, and the other lady read more

McGuire Buick GMC - Service Waiting area at Buick - Auto Repair Near Me - Little Falls, New Jersey

I have dealt with this dealership more than once now. Each time, the professional service has been amazing. The sales rep Joe Dilkes is so easy to deal with. His knowledge and ability for selling vehicles is second to none. No pressure whatsoever. I have sent family members to Mcguire and will continue to recommend them to family and friends. I have dealt with many dealerships and different sales reps on the past. Mcguire Buick/GMC just seem to stand out from anything I have experienced. Joe Dilkes has made it very easy to always go back there and deal with him. I am just a regular customer like anyone else. I am just very impressed with what I have experienced at this place. I am writing this review because it is well deserved. Thank you Mcguire Buick/GMC. and a special thanks to Joe Dilkes. I'm sure we will see you guys for our next auto needs. read more

great experience!!! I was dealing with Stephanie In the service department . She did everything on time and got me on the road right away. I will always come back to McGuire !!! read more

I rarely write reviews but felt compelled after my recent service experience. I also filed a formal complaint with GMC as a result of our experience at this McGuire Little Falls location. We purchased our car at this dealership back in 2016, and once the warranty was up we haven't had to do business with them since. There was a recent recall on the car, so I scheduled an appt last week and dropped it off. Before they go to work on it, the service dept calls stating that the "service air bag" message appears on the dashboard and if I'd like to further investigate, the diagnostic would cost $175. I replied that I dropped it off for the air bag recall and he stated that this could be something else. I also said that in the 10 years that I've had the car I've never had a message to "service sir bag" until I dropped it there for the recall. Needless to say, I told them we won't be getting the recall work done there and I immediately picked up the vehicle and brought it to my local auto body. That day the mechanic went to do a diagnostic on the car and took a drive to evaluate and the "service air bag" message disappeared and hasn't popped up since. We dropped the car the next day at Franks GMC in Lyndhurst to perform the recall, they were excellent very easy to work with and professional. We have since driven the car to Canada, no message has popped up and we saved $175 plus whatever else we would have been charged. read more

Went there several months ago to possible buy a truck. The sales person whom was busy at the moment said the truck was looking at was roughly 59k I told him more than likely going to buy the truck. He asked if I can wait a few. Of course I said yes. 45 minutes later I left the dealership after being ignored. Figuring they weren't interested in selling vehicles. So I went to Johnson gmc and purchased a truck there. I was however hoping to have my new gmc serviced at Mcquire as it's very close to my home. I brought I there for a broken or missing clip on the fender NOT VERY MAJOR it has been there for seven day tomorrow with one excuse after another why the tech was pulled off my truck to work on another. Wondering at what time do I become a priority Guess it's not a good place to buy or get service. Live and learn read more

I just recently traded in my old car for a newer car which I love. I must say the service I received was outstanding. Joseph Dilkes, our salesman, was great. He was honest and patient. He made the whole process stress free and so effortless. I highly recommend him. read more

James "Jim" Cipolla was excellent from start to finish. He was very easy to work with and made the entire process very smooth for us. He explained everything in detail and was even willing to come in on his day off to accommodate us. Definitely recommend his services. This dealership was a breeze to work with! read more

After searching for a new car, Joe was able to help be find exactly what I was looking for. A white w/ black interior and trim 26 terrain. Highly recommend McGuire. Go see Joe! read more

Nicco has been extremely helpful in finding the right car for me. He was attentive and listened to the items I was hoping for in my new car. I recommend going here and having Nicco help you if you are looking for a different car. read more

I am looking for a car and Nicco was very kind with no pressure. He demonstrated good knowledge of the cars and had a professional and friendly demeanor. read more

the girl who answers phones she is very nice , the salesman don't look at you or even ask you for help ! Me and another family waited 30 minutes to be attended and no one paid mind to us ! horrible experience will never come here again ! read more

My son purchased a car from this dealership. The salesman promised him a GMC hat and the window sticker. Once the sale was made, neither he or the dealership returned phone calls or emails. It was his first major purchase 33k plus tax.This should of been a positive experience. If they dont honor their promises on something as simple as this what do you think will happen if you really need them such as honor a warranty. Also the used car guy trying to sell you all the warranties and write up the car kept slipping in all kinds of bogus fees and screwing up the numbers. Be very cautious.They also registered the temp plate to totally the wrong person another customer. read more

I purchased a used buick 2015 enclave from Mcguire buick in little falls nj. May 6 2025 . 7:30 pm . Sat with salesman 5 minutes. Then a manager came came over wow. He asked me for a down payment I said no. He kept insisting on that. Finally I said I will give $100 , his reply was I need 500$ of course I said no. He stayed He would not run my credit without down payment. He walked away angry. Not a very professional person. I came in next day he still did not run credit. I took this vehicle around the block I was not taken on highway, big mistake. I had purchased this veh not knowing about all the malfunctioning with electrical problems and rumbling in right side of car in front and back tires when I was driving on highway. I returned this veh the next day .only 1 day driving it. My wife was driving and the car abruptly stopped on its own in the middle of the road . She lunged forward unexpected. Now she is experiencing neck spasms. This vehicle should have never been put on lot for sale. It's unsafe to drive . Innocent people could have been hurt had the vehicle stopped on highway. Now a week later the used car manager tells me the parts have been ordered. Was was this veh not inspected before being sold. It's shameful that there is no honesty in this dealership. While I was in showroom on May 6 2025 . There was a new suv on the floor with a sold sign and a battery charger attached to battery. I'm pretty sure the owner is not a where this vehicle would not start. So I'm obviously not the only one. The salesman was very understanding, I received a text message from him stating that there is not much honesty these days. An appreciated that. I hope they don't think I'm paying for parts and labor. Any suggestions?????? read more

If I could give zero stars I would! They had my car here for 32 days and never looked at the transmission. They took it for a test ride the day I brought it in, and that was it, I have been working with GMC corporate as my car is only 3 years old and still under warranty. GMC Corporate recommended that I move my car to another dealership. While McGuire had my car, I never once got a phone call, the only time I had updates was when my husband or I went in to get updates (which they never had since they never looked at my car) read more

I had a great buying experience at McGuire GMC in Little Falls. I found my Yukon online, where I started my purchase process using the form on their website. First time I tried that and it was surprisingly convenient and easy to do. I was then contacted by a gentleman from the finance department who took a credit card deposit over the phone. They offered free delivery, which was both surprising and incredibly convenient. I opted to pick the Yukon up, since I was going to be in the area anyway. I arrived for pick up, where I worked with Jim. He was great, very polite and professional. Got everything taken care of quickly and easily. I had one minor issue after the purchase with the vehicle, which was very quickly handled. For this I dealt mostly with Rob, who was great. A real gentleman and extremely professional. Overall, I was completely satisfied with the purchase of the Yukon Denali, it is an amazing vehicle. I had an incredible purchase experience, the best out of the 20+ vehicle purchases I made at different dealers over the years. Customer service was stellar as well; before, during and after purchase. read more

Excellent service, great buying experience

We found a truck on Auto List and it was here that we found a great used truck to suit our needs. We want to thank everyone from our sales manager, sales person Jim, finance manager. This is a G M C Buick dealer. You walk in, you feel so comfortable with them. We asked that they take care of an issue and they did more then that. . Yes , it is safe to walk into the showroom , everyone is protected. Bottom line is , I drove the truck to Ulster County Ny and truck ran beautifully. We also realize that it is used and has some wear and tear but we found the perfect truck at a great price and we are very pleased with this dealership. read more

McGuire Buick GMC - 2007 Ford F-150. - Auto Repair Near Me - Little Falls, New Jersey

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If I could give a negative star, it still wouldn't justify this dealer! I brought my leased car to them on July 21st and it took them over a month to look at it even after they kept goving me a timeline and I even told them what was wrong with it! They charged me over $800 and refused to give me a detailed bill. When I questioned them regarding the details of the bill, Adam, the service manager refused to provide it to me and told me this is how they do it And gave an attitude and hung up on me! read more

Your service manager sucks. He doesn't know how to talk to people and he's very unprofessional and petty. It won't allow me to give no stars so I HAVE to give one but if it was up to me I would have him suspended or reprimanded for talking and acting the way he did. I would never recommend anybody to do business here. THEY SUCK read more

Just leased a 2020 GMC Terrain, already loving it! Thank you to the best salesman, John Placentino. He was so down to earth, patient, and NO PRESSURE whatsoever. We will definitely be contacting John for all of our future leases! Thank you for making this process seamless! read more

McGuire Buick GMC - Auto Repair Near Me - Little Falls, New Jersey

I have been buying cars for 35 years, all kinds of different brands and dealers and this dealer is the worst I have ever dealt with. Buyer beware, READ THE REVIEWS! You can buy a vehicle from them (this is our second and absolutely the LAST from them) but don't expect ANY kind professional service or courtesy from these folks. The finance guy is an obnoxious joke and we were warned by the salesperson ahead of time that he was rude - rude doesn't even come close. They don't explain anything and are of ZERO help after the purchase. After weeks of them ignoring us, I tried working with the sales manager Brian Vaughan on an error THEY MADE but let me tell you, the only thing this guy should be managing is a hot dog cart....in his backyard and even that's a stretch. I've been in sales for 20 years so I know what I'm talking about but this "sales manager" showed a complete lack of professionalism when dealing with THEIR error and REFUSED to help. Apparently 15+ years experience as a sales manager does not qualify you in how to deal with a loyal customer but it does give you license to be rude, arrogant and ignorant. He's an embarrassment to the profession. Luckily we were able to go around him and get it rectified but we will NEVER buy from this dealer again. I wouldn't even buy a matchbox car based on this experience and again I will say, buyer beware. I have nothing to gain from posting this review but I see from the other reviews, I'm not the only ex customer that went through the same experience. Find a dealer that cares, there are some out there! read more

In case you missed all of the other poor reviews, please avoid this place like the plague. Brian Vaughn and Nico set up a deal on a GMC Terrain. My husband showed up on the day/time he was supposed to (with cash in hand) and they tried to jack him for another $2000 over what was originally discussed. The car wasn't even cleaned or ready. They blamed the bait and switch on a "computer error". When I called Brian answered the phone, and claimed he was the GM. When I asked to speak with the owner, he became very rude and patronizing. I normally like to give the owner a chance to remedy an issue before a negative review, but this dealership was so despicable, I felt there was no other choice but to post this. We went to GMC Sussex and bought the same car for cheaper the next day. Also had a lovely experience at Sussex. Go anywhere other than here! read more

I had my vehicle serviced at this dealership. Please beware of unethical business practices. They will not honor prices agreed to when vehicle is dropped off and will charge a "Non Cash" fee without telling you if you use a credit card. read more

I scheduled an appointment online on 8/19 for 8/25. I received multiple confirmations via email and text 2 days prior. The day before I received a call to reschedule as the appointment time was "not available". I called and rescheduled for 8/30. I was coming in to get a front license plate bracket installed and have my 2nd row AC fixed. After my wife went to the service department this is the text she sent to me... "What a waste of time that was. 1. They didn't have time to look at the AC today, "they are too busy and another car has been there for 2 days waiting for the AC to be checked." 2. They don't have the license plate bracket in stock. What was the point of making an appointment if they aren't prepared to do anything?" In my service experiences with Mercedes and most recently with Infiniti, this would never have happened. I'm in the market for a sedan and this SUV is the first Buick I've ever owned. Service provides an opportunity to get a new customer in the door from there you can expand the relationship down the road to sales. My wife said the gentleman who helped her was really nice but that his body language suggested that what had happened was business as usual. In a commoditized and competitive business landscape, there are many alternatives and options. I will NEVER return to this location for any reason and will be sure to share this sad experience so others are spared from anything similar. Hence this cautionary review. I wish I would have read the others before even trying to schedule. read more

I purchased a Certified Pre Owned vehicle there in 2008. I have not written a review until now. There was an issue with the drivers side electric window switches where the whole assemble recessed into the door console when pushed. I tried several attempts to have this remedied properly before I took delivery but apparently they tried the cheap way out. I asked the salesman to have this repaired and the answer was "let me speak to the owner". Isn't a CPO supposed to be in showroom condition? Anyway they finally brought it to service. I asked the service advisor if they had the proper parts to repair the issue, the answer was YES. Ok so I took delivery of the vehicle and low and behold when I went to operate the windows, the assembly recessed into the door console. I assume they tried to glue the switch instead of replacing it. Maybe the parts the service advisor referred to was a tube of glue. Now I had to schedule a service visit for them to replace the part as they were leading me to believe they was doing in the first place, I have nothing better to do then go back to the dealer after several attempts to have them fix it right the first time. A couple weeks later I noticed a oil drip in the driveway, the oil filter was not tight, so much for the 160 point CPO inspection. Anyway I am happy with the vehicle especially that I have not had to bring it back to the dealer in four years, knock on wood. read more

Just leased my new vehicle from Mcguire. Great car with a lot of features. Very professional and knowledge staff. Help me with a low payment and answered all my question. I will recommended to my friends and family. Definitely I will go back. Thank you guys read more

McGuire Buick GMC - Acadia 2020 - Auto Repair Near Me - Little Falls, New Jersey

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I have bought two SUVS from McGuire and I was really happy with the service until I went for my third. I went in as a response to a promotion called pull ahead. With this promotion, you are able to turn your lease in early. I set an appointment and came on in eager to buy another cat from McGuire. My sales guy I usual deal with was busy and I worked with John instead. This started the horrible experience. John looks at my file and said Wow you got a great deal on the Terrain and then proceeds to tell me "well you're not getting that again". I took a look at the new models and was really impressed with the Envision, I test drove the SUV and loved it. I told my sales guy I would buy it today lets work on the numbers. John goes into the manager Brian's office and comes out with a number. I asked John to get closer to a lower number. He refused and said I wasn't going to get a better deal. I asked him politily to go back to see Brian. John comes back with a lower number and says "Wow Brian must really like you". Now if this wasn't bad enough it got so much worse. Four months later I notice my credit dropped 80 points. I immediately reached out to GMF to find out what happened. I explained that I took advantage of your pull ahead program and was informed that the dealer never sent in payment. I called GMC McGuire and reported this and received no call back. I called back the next day and talked to my sales man Joe. Joe ran to the finance group and apparently the payment was never sent. Joe called GMF and got the payment to them. I called GMF and asked them to remove the negative remark from my credit report. I was told that the McGuire group had to send an "at fault" letter. I called Joe back he checked and had no knowledge of an "at fault" letter. He asked me to go back to GMF to see what was needed in the letter. I called GMF they explained what was needed. I called Joe back and told him what needed to be sent. Brian sent the letter but the email bounced back, so instead McGuire calling GMF to find out they asked me to find out the correct email and forward it over. I called GMF to follow up and they had told me that a VP needed to approve my request and then it will take 45-60 days to correct. My wife and I are looking for a house and with my credit falling 80 points it puts us in a bad spot. Seeing as this was a McGuire error I would have thought they would have been eager to escalate the matter with GMC...WRONG. I emailed the manager of the dealership and he basically told me he couldn't do anymore. I went digging through the internet and found the owner of the caller dealerships email and emailed her. Renee jumped on the issue and straightened everything out however, when I asked her to make good and give me an incentive to come back she offered a whole sale rate on my NEXT car. Sooo rather than say hey here is a gift card on us take your wife out to dinner they say buy another car and we will make it up. I must say this whole experience really turned me off to McGuire. Here was a customer who had been coming to the dealership for three cars and recommending family and friends who probably bought four more cars I get a GO FISH. I will not be continuing my relationship with McGuire. read more

I can't be any more upset about their service department. They left a towel on the engine after a very simple oil change job. It burned inside the engine when my pregnant wife was driving. If I wasn't careful enough to pick up the smell and smoke, I can't image what might happen. I removed the burning towel from engine lucky before car burnt down. This is the worst service mistake I can ever image. Don't risk your life, your car and your loved ones. https://www.youtube.com/watch?v=Cb1ozgMLZUg read more

If you are in the market for a new Buick or GMC this is the place Ask for Brian or Joe they are both so helpful and not pushy they work with you to get everything you want at the best price. Everyone there is helpful and courteous, highly recommend. If you stop in tell them Jackie sent you read more

Amazing service department - cannot say enough great things! They fixed my car very quickly and did a great job. All of the staff are incredibly friendly and attentive which made the experience even better. I would highly recommend bringing your car here for service and repairs! read more

My husband and I stopped at McGuire Buick GMC and asked for help changing the rear windshield wiper on my GMC Terrain. Something that would have taken 5 minutes. They said they were too busy and wouldn't do it. Said we should come back the next day and dismissed him. We went to Schmaucher Chevrolet and their service tech came out and helped us right of way. Very bad business on the part of McGuire. You lost a customer. McGuire needs to take a lesson from Schumacher on how to treat people. read more

I bought a 2013 GMC Denali XL. I had a great experience with Jim the salesman and everyone in sales. When purchased in Sept of 2013 I was called and asked to use their service dept. I normally use Preakness GMC and Hawthorne Chevy. All I do is call and go in the next day or two. Today I called McGuire I was transferred to the service dept. then after waiting for someone to pick up they hung up on me. I called back the operator could care less, she said they are busy. Later I called back, today is September 2 2014 they said the nearest appointment is September 15 2014. Once again I told the gentleman I need it done sooner he could CARE less. Take your business to Hawthorne Chevy or Preakness GMC for service read more

***Buyer Beware*** Stay Away from this place*** McGuire GMC This is the most unethical group of sales people I've ever encountered I recently called this dealership to inquire about a used truck for my business They told me the vehicle was available so I drive 4 hours to test drive the vehicle I made an offer under list price and It was accepted I placed deposit on the vehicle with Joseph Dilkes only to receive a call later in the day from "Rob" to tell me I'm sorry I already had a deposit from 2 weeks prior So here's how it works they take your credit card number and say, Hey you know I'll just hold it and not run the card for your deposit now when they get a full price or higher offer they say "Oh sorry" I already had a deposit and Joe didn't know "WOW " Talk about scamming people So to wrap it up the truck wasn't listed 2 weeks prior The internet sales person Lovena Sangiovanni confirmed the truck was available and Joe Dilkes told me he "talked to the owner" to approve my offer What a great bunch of people we have here I hope the owner is aware of this scam- Hopefully this review will save someone some trouble of wasting their valuable time Find another dealer read more

Very bad customer service, secretary Shanell keeps hanging up the phone on me, I really don't understand what she's doing over there.

This has to be the worst place in history when it comes to service! Wow! I want to kill myself! Like seriously! I called and scheduled a oil change and have them finish putting some small accessories. My appointment was for 830am! Let me repeat 830am! I have been sitting here for 2 hours 1030am! And saw my truck outside parked in the lot. Thinking it was done. I went in and ask Dave. He stated it has not been looked at yet but you are coming up! It should be another 1 hour and half! WTF! You can not be serious! Why in the hell do you take appointments if you cannot hold the time the appointment is for. I mean I get maybe 30 to 1 hour. But 2 hours and my truck hasn't been seen! And a total for 3 and half to 4 hours for a freaking oil change! Like how many mechanics are working 1? They really need to revamp this department ASAP! This is bad customer service. Oh! And to make matter even worst they expect there customers to wait all these hours! And they don't even give free water or snacks! Cheap cheap cheap! You have to get these things from a vending Machine! And there waiting are is dirty and uncomfortable! I mean seriously! I had a amazing experience when I bought my truck but this this is crazy! I rather go get my service from a local place before I walk in this place again! Also Dave made the face and reaction like this is the normal! Everyone in this room has long faces! This is ridiculous! I would have left but being 2 hours deep in! Why leave! I will never get those hours back in my life! AVOID AVOID AVOID AVOID AVOID AVOID AVOID! read more

Biggest scam artists in the car sale industry. We were given a price on a vehicle with a trade in and signed all paperwork to buy the vehicle. They ordered the vehicle brand new and we were happy to come back to get our new car. Then we proceed to finish the remainder of the paperwork and see the vehicle is priced thousands of dollars more than we agreed upon in writing. The manager and salesman pretended to have never agreed on the previous price and now refuse to refund our down payment. I have never been more disappointed in a business practice in my entire life. Spread the word; do not attempt to buy a car here. Complete scam artists and blatant liars. read more

This review is in regards to the customer service in the service department. My Enclave was purchased at another dealership. This is my second time at McGuire and I have been thrilled with the ease of check-in and speed at which my service requirements were fulfilled. My first time here I needed a front license plate installed. I called several dealerships and were quoted upwards of $80 to install the plate with a wait time of an hour. McGuire took me in and 5 minutes later I walked out with NO BILL. The representative at check-in is friendly & efficient and during our wait we received plenty of hellos & friendly attitudes. For those waiting with young children you'll be happy to know that there is a small indoor golf area, toy car & video games, including PacMan. You're encouraged to make yourself at home and change channels of the flat-screen TV and help yourself to Starbucks coffee. For a mom with two children under the age of five this is nothing short of incredible. We will continue to be repeat customers! read more