I called the shop this past week checking on the type of oil they used in my last oil change. I…read morementioned my oil was little low and I was wanting to use the same type to top it off. The folks in the office told me to just stop by and they would check and add oil if needed. I call that REAL cus service! Thanks to the AJ Team and congratulations on the celebration of your 50th of customer service! Bob R

I called AJ's for a repair to my car and told them the information about the repair, Did not…read morereceive a call back at all! Called back after a few days of not hearing from them and talked to someone else. He said he would relay the information back to the office manager and still have received NO response. DO NOT RECOMMEND! Its been over three weeks!

I have a 1998 GMC truck, very low mileage, but seals get stiff and piddley problems arise. The…read morereplacement parts industry hasn't been holding the line on quality but Certified's mechanics are good at identifying when a bad part comes in. Very thorough repairs, service advisors are civil and explain things carefully, and they will drive you home and pick you up if you don't have an alternate ride. And for a two-bay shop, they were able to take me in very quickly, and did not keep the truck longer than one overnight. Nowadays, EVERY visit to a shop means a bill in high three figures, if not low four figures, and I have no way to calculate comparative economics. Certified is now my go-to repair shop. Preferred over AJ's and definitely over Power GMC.

Certified and I agree, Problem with door was not their…read morefault, went out of their way to fix it.

Did a great job on my Kia Sedona Got it in and had it…read morefinished in a very timely manner!

My nightmare started last Fri night (11/12/21) when I stayed overnight in NE Salem at a friend's…read morehouse and woke up to find my 1992 Acura Integra STOLEN. I was in shock of course, having never had a car stolen before. I got a call from Salem police two days later saying they found the car. It was impounded so we drove up on Monday afternoon and went to rescue it. I couldn't believe how the thieves sought to destroy my well-loved classic car. I couldn't start it and there was TONS of mud inside the car, under the hood, the back area under the hatchback was smashed along w/ a taillight. I knew I was going to pay for someone else's crime, which sickened me. The tow company recommended Valley Specialist so I had the car towed there that afternoon. Very nice staff, the young woman who runs the front office was so kind, love the sweet mascot they have (dog). I was fearing a big mess and big bill. The next morning I got a call from the shop and the first step was replacing the starter. I approved it. About 2 hrs later I found a receipt that I bought a new starter from a local shop for a new starter. I called the local shop and they called Valley Specialists and told them it was under warranty. I got a call from VS about 1 pm stating the car was working and that seemed to be the only problem w/ the car-mechanically speaking. The starter was swapped out for free and the bill was just $132 for the labor! I was thrilled! Without a doubt.....Valley Specialists are top notch and honest! I will definitely use them if I need them and I'm in the area! THANK YOU FOR HELPING TO EASE MY PAIN!

Took my Volkswagen GTI here twice and had great service both times would definitely recommendread more

Yes very true to their word and amazing service I would choose them again anytime I need service on…read moremy vehicle over any auto repair company in the area

So far so good! Very nice people…read more I guess the real test is if and when a problem arises. Will return in the future and will recomend.

They're called Rocket Automotive now, they changed it about a year ago. Everyone was super nice…read morethough.

Quality, Professionalism, Patience, Education, and Value…read more John at Auto Team took CARE of my daughter who is local, after I "interviewed" him from a long distance. She got a great job done at a great price. She was nervous, and he was patient and kind, and explained everything, and showed her the "what and why". I'm convinced we've found her a great mechanic, and we're staying.

I am updating this review to address the owner's response. My original review stated facts directly…read morefrom the invoice, which remains attached for anyone to read. 1. The "Air Box Repair" & Filter Charge: The owner claims the $101 was to "repair damage to the air box." As line item #5 on my receipt clearly shows, I was charged $25.91 for the filter, $26.00 for two metal clips, and $49.50 in labor strictly described as "Remove & Replace Engine Air Filter Element." Snapping on two clips during a routine filter change does not justify $101 total, nor does the receipt list any actual repair labor for the box itself. 2. Inaccurate Claims About My Review: Brake Inspection: The owner accused me of "fraud" regarding an $80 inspection charge. I explicitly acknowledged that "While they didn't charge for the brake inspection itself, the overall experience left a bad taste in my mouth." I acknowledge the $0 charge on that specific line item. Caliper vs. Total Brake Cost: The owner claimed I said calipers were $900. I never said that. I stated the total brake repairs came out to over $900--which is accurate, as the front disc brakes ($842.24) and rear drum service ($132.00) totaled $974.24. My review explicitly stated the calipers themselves were "almost $250" ($124.14 x 2 = $248.28), which is accurate to the penny. 3. Unclear Communication on Calipers: Replacing calipers isn't routine maintenance for standard brake wear; it's a major component replacement. Check with any reputable shop and they will agree. Replacing them without clearly explaining why the original calipers had failed--rather than just servicing pads and rotors--lacks basic transparency. Bottom Line: Instead of addressing legitimate concerns over high labor rates ($274 to change a single serpentine belt, $49.50 labor for an air filter element), the owner chose to misquote my original review and throw around baseless accusations. Please ask yourself if being accused of fraud is what you want as a customer before you do business with anyone. Buyer Beware: Take my situation as an example of the response you can expect from this shop if you express honest dissatisfaction. I stand by my experience and my invoice. Please review the attached image of the bill and decide for yourself.

Based on past satisfaction, drove 50 miles (x2) to get a comprehensive inspection of my 30-year-old…read moretruck. Got moved up in line to help me get ahead of rush hour traffic returning to Portland. No charge, but a calendar of recommended services. Trinity deserves my loyalty.

Made a 7:00 am appointment for routine annual service online. Received a text confirmation. Arrived…read moreat the appointment time just as they were opening. Was told that they don't make 7:00 am appointments. Guy at the service desk knew nothing about the appointment, fiddled with his computer for awhile, didn't seem too concerned that they apparently screwed up, didn't offer a solution. Will be looking elsewhere for service.

The service that I received was top notch. The owner, Sophar is a hard working, honest guy with…read moremuch integrity. Whether you are looking for transmission service, or any basic auto repair, Cherry City Transmission is the best place to go in Salem, hands down! Thank you Sir for your great work on my car, and your kind heart. I will be coming back to you whenever I need my cars repaired.

It started at $4800. This inept business is as greedy as the rest of the current corrupt Regime. I…read morebrought my 2020 Ford Transit 250 in for transmission work. Eleven (11) days later, I received absolutely No calls about the work being done. When I did call they acted like you were interrupting them, causing an inconvenience. They are quite judgmental, they don't care. I finally had to drive by this inept business to make sure they received the $6000 from my credit union, and asked when my van would be ready. The owner stated they all knew about my situation? I wasn't sure about my situation either! ; ) I was staying in a motel, and I had a rental car (BUDGET RENT A CAR, BEST BUSINESS,) because my home was being questionably worked on! I'm a single white woman (yeah, I see the problem) retired/disabled from USPS. I bought a van to continue my travels. I'm free enjoying my life, until an inept business owner decides to scam customers! I forgot I smoke marijuana and this inept business owner thinks he's going to shame me for participating in legal activities in my private life! He told me to go smoke a joint! Actually joints are a waste if you're alone. I prefer my pipe, later while resting from the crap of the day is still on you! This inept business owner couldn't find the problem with, why my transmission was still slipping and lurching forward while in gear! The cost is already $6720.00. Like the corrupt current regime, this inept business owner can smell more money to con out of this customer! Before the transmission work was completed it was suggested a tuneup was needed. The transmission is still slipping into neutral. I'm not sure how an expensive tuneup can eliminate that, but I'm just a stupid woman! (Same problem) The supposed tuneup took over two (2) days. The inept business owner ordered the wrong part, TWO DAYS IN A ROW! DO NOT WORRY THEY MADE THE PART FIT! I'm not sure how comfortable a customer will feel, if my father and I did our business building and repairing televisions, if we told a customer, "We ordered the wrong part twice, but don't worry we made it fit!" Obviously you cannot question this inept business because they have every excuse in the book to gaslight and blame the customer for their inadequacies and bad business! When I finally arrived to pick up my van, I was given additional cost of $2000. Again it took so long before contacting me, I was unable to get to the bank, this inept business only like Cash, or it will cost you more! I had to sign off releasing the van to me, the inept business owner telling me, "Your stressing me out!" Narcissist Much! I was just told my cost for a new transmission still slipping into neutral lurching forward and a part you forced to fit for a tuneup is $8600! This inept business owner threw his little clip board said " F this" reached into my vehicle turning my van off, trying to take my keys. Stating "You aren't getting your vehicle until it's paid in full!" I took my keys back shut and locked my doors, backed out! I called the police the next morning. Salem police informed me to pay my bill and work with this inept business owner, so he can cost me more money and ruin my vehicle! I WILL SEE YOU IN COURT! I am having my transmission inspected by a reputable certified transmission specialist who has degrees! The money I have to pay outside sources will be totaled for reimbursement from Cherry City Transmission Inept Corrupt Business! ; ) Not a certificate hanging on a nasty wall! This inept business owner doesn't know what he is doing nor does he tell the truth. He waits to return phone calls to customers until after 5 pm, then he will gaslight you, telling you they close at 5 pm. Check out the pictures! I don't know who called me than? ; ) Somehow CHERRY CITY TRANSMISSION WILL TAKE YOUR MONEY AND BLAME YOU FOR THEIR CORRUPTION! ; )