Haley is the best!!!! Best customer service experience hands down! She needs to be a manager.

Every single time I order food at this McDonalds the delivery of my food order takes 3 to 4 times as long as any other McDonalds. Having worked in customer service for years, I also find it appalling that there is not an employee smiling and greeting customers when entering the establishment. I get better quality and efficient service at 7-11. I will tell everyone I know about this McDonalds and to make sure to avoid it. There are plenty of other food options in the area. read more

McDonald's - This is the McDonalds. - Fast Food Near Me - Yucaipa, California

Absolute garbage. Cheeseburger was burnt, dry and the bun was stale. Iced tea had literally no ice. Although the girl at the first window told me my receipt would be at the second window, I didn't receive it so I cant complete the survey to let them know of my disappointment. All around garbage. read more

McDonald's - Worst I've ever had. - Fast Food Near Me - Yucaipa, California

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I honestly honestly think that this might possibly be the worst McDonald's ever.... The burgers are Soooo insanely dry, I can't explain it - it's worse than even regular McDonald's... Just possibly the worst McDonald's, someone should report them to McDonald's corporate read more

Saturday, 8-20-22 around 7:24pm we drive thru at the Sun City, CA location on Bradley Rd, just off the 215 freeway. we CLEARLY ordered the following and employee and screen verified it. 1 Bacon Qtr Cheese, NO American Cheese 1 Crispy Chicken Meal 1 M Sprite TOTAL = $16.40. we wait our turn in the drive thru line. An employee passes what appears to be a medium Sprite to us. (so far, so good) Then, he passes a McDonalds bag with what we assumed was what we ordered. NO SUCH LUCK... We drove home, sat down to eat to find the following in the bag. 1 LITTLE ORDER OF CHILDRENS MCNUGGESTs. 1 Spicy chicken sandwich 1 order of fries. For $16.40, we expected the correct order. This may not sound like a big deal, but we were hungry. While McDonalds may be the largest world wide restaurant chain, less than capable employees to fill a simple order might be your consideration. read more

The burgers are all kids sized. Half the size of a regular McDonald's burger. They never put any onion, and you're lucky if you get two pickles. Can someone fire that cook? This is ridiculous. read more

McDonald's - Fast Food Near Me - Yucaipa, California

I went in with a friend on 7/14/2022 and all we wanted was a coke/Diet Coke. There was no one at the counter.....just a sign to order at the kiosk. We did. 10 mins later I went up to the counter. Workers saw me and said nothing to me. The manager was putting things away and asked me if I needed help, never looking at me or giving me time to answer and she walked away. I stood there for 5-7 minutes with no one helping me. 15-17 mins later we got our cokes. Two cars were in the drive through and no one else was waiting for their orders. The dining area is sterile and not inviting. Sad. I will not be back. read more

if i had to break my veganism... it had to be mcdonald's. ive had a good run, but the shamrock shake is back. i had to treat myself with my favorite mcdonald's seasonal drink and i had to get some of mcdonald's greatest hits. mcdonald's very rarely switches around their menu, only thing they'll touch is their baked goods and sweets. i was so excited to see another seasonal addition to their pies. i love the guava and crème, strawberry and crème, and the pumpkin and crème. i was so happy to see that now they have blueberry and crème. they're all seasonal so it's great when they do come in, since im not one to get their apple pie. anyways, i opted to do an order from the mcds app for curbside pickup. it can take longer but i love knowing the food is made fresh and with care, or at least as much as you can expect from mcds. the drive thru line was extremely long so i waited probably 10 minutes. the team member who brought the food out was kind and courteous. i haven't gone to mcdonald's in a while (...a long while) so i was happy to have gotten a good experience this time!! read more

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Update: Different day. Same horrible service with missing items. Always, always, always check your order. This location ALWAYS has missing items that you ordered and paid for. Even scarier through a delivery service like UberEats. Don't bother because you'll end up driving over to pick up your missing items anyways. Management needs to change and personnel needs better training ASAP as in yesterday. Too long has this location failed, it's beyond ridiculous. read more

This location is horrible. We need robot workers instead of paying these kids more $$ to do nothing. Stopped by here after a Dr appt with my kids. Ordered thru the app to pickup curbside. Ordered, got there and selected the parking #. 15min go by and nothing. My oldest and I kept asking ourselves if we should go in to check but I thought nah we don't need to do. We already checked in. 30min later I gave up and went inside. So supposedly we are suppose hit the "FINALIZED" button after we arrive so they can confirm the order. But when I went inside my order was made so ended up with cold ass food. AND there is no finalized button!! I think they were just lazy to walk out 30 steps to hand us our food. And these fast food workers want higher wages. Here's a pic of an order at a different location. I selected 'I'm here' and inputted my spot #. Never needed to hit the finalized button. read more

McDonald's - No Finalized button - Fast Food Near Me - Yucaipa, California

Added 3 strips of bacon to McCrispy sand which for $1.99 I hope they are not considering that thing on the end a 3rd strip read more

McDonald's - Fast Food Near Me - Yucaipa, California

One would think that fast food workers would be happier and work harder when their wages went up but unfortunately not the case. The employees at this location looked very grim and miserable. I went inside hoping to get a faster service since the line at the drive thru was super long. One of the employees looked me but didn't acknowledge me as if she doesn't want to be bothered so I decided to use the self service kiosk instead. It literally took 15 minutes for a large soda and a hot fudge sundae to come. Worst McDonald's experience so far. read more

Ordered an Egg Mcmuffin meal with a small orange juice, easy right? They managed to screw that up and the Oj tasted like water! Come on, guys, you make $16 an hour, the prices went up so you can be paid that!!! DO BETTER!!! read more

Manager is so rude, today at 12 I witnessed her being rude to a customer after her order took almost 30 mins and it was the wrong order. She is so disrespectful and not willing to help customers. Why do they hire people like this. She needs to find another job outside customer service. read more

Took 45 minutes to finally get the food after ordering. No staff at the counter to help. Either they are understaffed or the staff working aren't qualified. read more

Food was fine as expected and young lady who took my order was nice and courteous. The young man who handed me my food....I asked him if there was bbq and sweet and sour sauce for my nuggets and he said yes. Getting home, there were not any sauces in the bag. If you're not certain, check. Don't just say yes. Now I have nuggets with no sauce. My fault for believing him and not checking. read more

The Cashiers inside do not listen at all. I've had egg shells in my egg McMuffins over 5 times I'm to the point where I ask and make sure they don't put any shells in it. This location needs some serious help from someone competent. The employees need to be trained on basic listening skills, and basic cashiering skills. Also I got a 10 piece and asked for barbecue and she charged me for two of them I was under the impression if you ordered nuggets you get barbecue, at least that's how it is at every other McDonald's I've ever been to. Not to mention every table in the dining room was disgusting, literal pieces of food on the tables and chairs and stains everywhere it's like no one has cleaned it since the night prior. read more

Food always takes really long to get and when I do get it it's practically cold but the worst part is 7 times out of 10 my order is wrong or just straight missing items read more

Manhandled my food looks like the burger was dropped on the floor fries were barely even any in the box soda was flat and they gave me the wrong Mc flurry read more

McDonald's - Want a manhandled burger that was probably dropped on the floor go ahead and go to this McDonald's - Fast Food Near Me - Yucaipa, California

I cannot figure out why this store cannot brew sweet tea! And why are the orders are ALWAYS SCREWED up somehow? I'm done with this store!!!!! The here management SUCKS!!! read more

Just wanted to give the staff a "high-five." I ordered a chicken spicy sandwich, and it turned out they didn't have any left. Regardless, all of the staff politely asked if we would like a replacement, or a refund and they promptly refunded the order. The gal taking the orders was nice and explained the situations, that goes a long way in my book. Thank you. read more

If you have to get up early in the mornings for work and are feeling a bit hungry, don't bother. Says on google they open at 5:00 am but every time I try and get breakfast before work they are not open. I've been here multiple times as late as 5:45 to see the drive through still blocked off and other cars waiting in the parking lot for them to open. If you don't actually open at 5am please change the information given. It's really frustrating getting your hopes up for a bacon McGriddle just to have the location be closed 30 minutes after there posted opening time. read more

Came to McDonalds in yucaipa. Wife wanted a happy meal so she could get the grandson a toy. They didnt have any toys. Went to get a refill on my soda .. sorry no refills. The mens restroom had urine all over the floor and toilet. This McDonald's deserves less then 1 star. read more

Give a shout out to Taylor very good customer service much appreciated..... thanks again makes a difference

To start off, this McDonalds always seems to surprise me. Came to dine in and first thing I see as soon as I walk through the doors is both trash cans full literally having trash on the floor because of how filled it is and they also don't give out any trays because they never want to wash them or hand them out. Second floor is always dirty and sometimes even sticky. Third food is always cold never hot, they literally drown their burgers with hella sauce to the point that your burger is just falling apart got patty slipping out every time I take a dam bite, and for some reason the fries never taste fresh they taste like they been sitting for a while. And fourth, their customer service freakin sucks, their rude, they drag feet, and all I hear is them laughing and socializing and im literally on the other side of the store ,as if they don't got a dam job to do I don't know who is the GM here but if you read this your store sucks and you need to get fired! For the price that people pay for their food to sit and enjoy with their families the store should at least be kept clean and workers should be more professional. read more

This has to be the worst McDonald's ever. They could not even get my fries to me after I waited in line. Paid. And got to the last window. How sad. The manager at the store needs to be fired if anybody else in management here should be fired this is the worst store ever they suck. read more

No problems with this location. Even these instructions made my visit fun. Employees are always polite. read more

McDonald's - Curbside spot 3. Clear and concise. - Fast Food Near Me - Yucaipa, California

I ordered at the kiosk because the line was long, only for it to crash right after I paid saying, "Sorry, this kiosk is now closed, please order at the register." It didn't give me a receipt, or anything to tell if my order had been confirmed, and when I checked my bank account, my order was charged and pending. I proceeded to wait about 15 minute in line with one worker coming out every five minutes to take orders. It was quite stressful when one of the workers kept yelling, "GIVE US A MINUTE, WE WILL HELP YOU IN A MINUTE." Finally, when it was my turn at talk to the employee, I decided to ask the worker if I could at least get my order, and all she replied was, "It will decline." Guess what, the order wasn't canceled, it in fact did not decline, and my card was charged. She then told me to order from the other kiosk, but I just left because I am not wasting more money on this place. Honestly, the only thing I really care about is being refunded my money. But, the bad customer service, long wait times, and the blatant disregard that the workers had added on to my bad experience. read more

Order an Ubers eats order, the 20 dollar meal deal, comes with 2 Big Macs, 20 pieces McNugget and 2 medium fries, my food gets here, no fries and I obviously order through Uber eats for a reason, thanks a lot for 75% of my order read more

This location has been going downhill for years-just like most McDonalds-for years now...But since the Covid Outbreak, things went from bad to worse...Ten days ago, the employee-and then the manager - refused to re-fill my happy meal tiny small sweet tea drink...Since all refills at McDonalds have always been free, I of course asked 'Why'? The worker said 'It costs us too much money'...WTH, that drink costs the restaurant .10 cents! I asked for the manager, she was rude and bossy, she also refused to help, citing those worn out Covid excuses...I had to remind her that the Covid crises has ended, she then started screaming at me! Then, three young girls, I would say around 14 years old, started yelling at me too....So join us in Boycotting McDonalds, Two major issues in 10 days at two different restaurants by rude, obnoxious employees have done it for us! Horrible service, Bad hours, and bad food... Thank God for the friendliest service and best fast food in town, In & Out Burger! read more

This store is the greatest example of why McDonalds employees aren't worth $15 per hour. Monday I ordered two sausage McMuffins and an order of hash browns. Total cost $5.29. On Tuesday I thought I'd splurge. Two sausage McMuffin with egg and one hash brown. Total cost $7.75. Today, I ordered the same as Monday. Grand total $7.75. I questioned the girl at the window. She got all flustered and then told me that two "sausage only" McMuffin with hash browns separately would be over $8. The manager at this store needs to make sure when they want to steal money they all get on the same page. Oh yea. When I ordered at the drive they it said $5.29 not $7.75. That's when the employee became flustered like a criminal would during interrogation. read more

This morning we decided to grab a bite before the Apple picking begins. This McDonalds is HORRIBLE. Did the drive thru. While on the road we found no utensils, butter or napkins. We returned, as we ordered pancakes. I was rudely told that customers MUST request these items. NOTE...Syrup was in the bag. Straws were in the bag. I did NOT ask for those. SO LITTLE MISS PINKY HAIR...CHECK YOURSELF!!! read more

Hello, I'm not the type to leave reviews but if I can give zero stars I would. I ordered a breakfast meal and was told I had to pay for syrup, which seams absurd because it should be included in the breakfast. I don't live in Yucaipa but was passing through on our trip to home, but they need to get a grip because I've never been to a McDonald's where I had to pay for a sauce or syrup for my meal. read more

Brought the kids the other day to get some food and play in the kid section, but for some reason it is still closed. One of the other customers told me it's been closed for a while. Sucks will have to look for a new location for the kids to eat and play. read more

It's funny to me the people that leave fast food chains poor reviews. But I'm just hopping on here to say that I appreciated Margaret's professionalism. Post Covid chaos I feel like very basic customer service has gone down the drain. And just because he work at a fast food restaurant doesn't mean your customer service should fall short. Margaret was very friendly and I appreciated her service at the drive-through read more

Worst McDonald's in the world. Worst costumer service. They take forever and they are rude. Food is cold, fries are always soggy and lettuce is always rotten. The patties are almost invisible, (but I think that's a McDonald's corporate thing). If you want fast food, go somewhere else. Cause here, you'll have to wait at least 25 minutes or more on your food. O well, that's what we have here in Yucaipa ‍. read more

All the bad reviews are for real with this location!! They managed to screw up just about everything and the drink too... I order the Big Mac Bundle meal and I got 1 10 piece nuggets but only had 5 inside,the other 10 pieces nugget had 8?? I didn't get the apple slices for my daughter and no barbecue sauce,and my orange HI C was a Orange Fanta??? Everything was cold to touch and I live in Chapman Heights right behind the store!! WTF is going on with all this fast food in town this isn't the only place that can't get anything right.. The Struggle is So Real for good service and hot food in this small town!!! read more

Great job by all the night crew, filling orders (Up Until closing time:) Try a delivery and you won't Be disappointed. Came by On Valentines Day too. Taylor & all the morning crew are great! Keep up all the hard work:) Will be back soon read more

Oh lordie!!! what's happening in this world!? Before I Begin, I would like to say i've been off and on at this place year to year so i've been here on its best and now I can definitely its worst as well! Upon arrival, I usually look at the line to determine whether or not I would drop by since there's a few point stops i could make around Yucaipa. 1 Car in line!? 5 cars in the lot right outside... seems absolutely slow and my meal would soon be in my belly! Sheesh, Was I wrong to believe this..... I ordered 4 McChickens for 6 bucks as that's the deal they have going atm along with a sweet iced tea. I then pulled up to window 1...paid for food. Window 2... sat for a couple minutes as normal, got our iced tea! yay! they then asked us to .... "pull around front" this is where things got confusing. I've had to pull around front of restaurants before and i'm not exactly a noob to it, but little did i realize that those 5 cars in the parking lot were also "waiting for their food". The inside of Mcdonalds - kids play in the pin and 1 adult eatin a burger... so, it's pretty dead inside. We joined the 5 other cars out front. All cars found eyes gazing at one another for 15 more minutes until one of the employees came out with a bag of food asking each and every car what they had. Heck, To be honest, I didn't even need to order! i could have just said yeah thats mine! And NO ONE would have even attempted questioning it. Anyways... minutes ticked by and the employee came in and out, time and time again... 6 cars went through the drive-through and right on home as we sit in the car on 4 mcchickens. What is up with pulling around front EVERY time i order from here?! its EMBARRISING FOR MCDONALDS, ITS EMPLOYEES AND THE PEOPLE WHO PAY MONEY TO EAT THERE. Restaraunts in general need to stop with the "pull around front" thing. its just embarrising in general when no one knows what car ordered what and stop car to car having to ask... even when the car didn't order anything!? terribly sorry to say the least and I feel bad for the employees having to do that. Management needs a fixin IMO The end. P.S. the food was mcdonalds and it tasted just like mcdonalds. read more

Omg... This location is a trainwreck. My husband dread stopping here wheb we are in town. I advise who ever is leading this trainwreck to go to Oceanside MC D, off College Blvd and 76 to be trained there. The best MC D. Everyone are super friendly, prompt, and efficient. They exemplify that not all MCD are disastrous. read more