They've recently updated this location with the new touchscreens and collection counters. The only problem is that they haven't fixed the issues with the layout of the restaurant - so for example you now just needs a few slow people on those touchscreens and it totally backs up the ordering and causes the queue to go out the door. I know - I tried to visit the restaurant last week but couldn't because the queue was both out the door and unmoving. In other restaurants you could get to the front counter and order from there - technically you could here too, except that you wouldn't be able to get physically to the counter.
Today was a little better, it was busy but even so only one of the screens was free. The upstairs was quite busy, but once I got downstairs it was verging on empty - I even managed to get an entire booth to myself. The food was much of a muchness - the same as you'd expect anywhere. Sadly the same issue remains with the touchscreens in that McDonald's burgers (at least those with cheese) were designed to sit on the counter for a couple of minutes to allow everything to come to temperature and for the cheese to melt. So as to be expected, my big mac was still odd as the cheese was far colder than the rest of the burger.
It actually wouldn't take a lot to fix, just an investment in some cloches for each restaurant. Stick the cheese on the burgers while on the grill, squirt water around them, cover with the cloche and bingo, melted cheese in about five seconds. You still wouldn't get around the oddness of chilled salad inside a burger (I don't want my hot side hot and my cold side cold, I just want everything the same old lukewarm temp that I grew up with - leave your McDLT's in the past).
I've been to better McDonalds, but the queues caused by the touchscreens being slower than speaking to a live person and causing the cluster in the entranceway of this restaurant loses it the third star. read more