Located on Commerical Road, opposite Lloyds Bank, this slightly hidden branch of McDonald's is probably one of the worst branches of the chain I've visited for two aspects of the overall experience
- Getting the order right
- Service
I made a delivery order late at night, I loved how this was a 24-7 store meaning even late on a Sunday I could get delivery, to the Doubletree by Hilton London - Tower of London, hotel where I was staying late at night with room service offering a limited evening menu.
I ordered a garlic mayo chicken wrap without the tortilla wrap, making it gluten-free, with the Uber EATS delivery free, the order came to £7.88 which was
£2.99 for the wrap
£1.49 for fries
£3.50 for delivery
After waiting (it took a rather long time for them to prepare the food), my delivery arrived quite quickly, with this branch located around a mile away from my hotel but I was upset and angry to find out, they'd got my order wrong which had only happened once before in Liverpool.
They'd included the wrong chicken... after struggling to eat for two days for a mixture of reasons they'd gave me fried chicken which contained gluten, which I'm allergic too. Considering they look nothing alike and I requested grilled, with grilled being stated on a sticker which secured the box closed, and the bag, they knew it was grilled but included fried anyway?
The restauraunt made no attempt to contact me, and despite phoning them eight times they wouldn't even speak to me about the order, I had to deal with Uber EATS who offered me a PARTIAL REFUND. Why should I have to pay £4.99 for a large fries? They still expected me to pay the high delivery and cost for something they refused to replace and I wouldn't have ordered without the wrap.
The chips themselves were anaemic, they seemed to try and make up for that by overseasoning them and in all honesty, it just made the disgusting mess worse.
The presentation was poor even for McDonald's standards, with no cutterly, napkins or seasoning in the bag, not that you needed the latter of course.
A terrible branch of McDonald's and a disgrace to the chain together, sadly in my May 2019 trip this was one of three awful visits to the huge American fast food chain, and possibly the worst out of the lot, and even a one-star rating seems to be generous here. read more