Service is very disorganized and slow. Took around 30 minutes to get our order from the kiosk. The staff does not fill orders in sequence. Whoever gets their attention gets their order filled first. DoorDash gets priority it seems. Fries NEVER have salt on them. Order is usually wrong in the drive through. I wish this location would do better. read more

Terrible experience at this McDonald's. Fast food my a**hole. Nobody at the ordering screen ever took my order. I had done a mobile order and an employee smoking a cigarette outside told me to pull up so I did. I sat in this drive thru for over a half hour for a basic fast food order. The guy at the window who wanted me to pull up to the third window couldn't even be bothered to open the window to speak to me he just gestured through the window. This is McDonald's so my expectations were already very low and they completely blew them through the toilet. Absolutely horrible experience. Don't ever come to this McDonald's. Go to literally any other fast food restaurant that can actually make their basic food in less than 45 minutes in a drive thru. read more

I was a customer in the drive thru on 4/28/26 and placed an order. I ordered a cheeseburger, small fries, and a small Fanta orange soda. So I checked my order and went on my way. Ate my fries first because they were nice and hot. Then as I got half way home and started to eat what I thought was a regular cheeseburger just to find out it was a hamburger with ketchup and onions only. By then it was too late for me to turn around whereas I live in Dorchester. So what your employees could do to improve is attention to detail would be great. read more

McDonald's - A plain hamburger wrapped in a cheeseburger wrapper. - Fast Food Near Me - West Roxbury, Massachusetts

The worst experience EVER AT ANY FAST FOOD RESTAURANT!!!! And to call this McDonald's a FAST FOOD RESTAURANT is a joke. After my husband went inside to order because the drive through was so backed up, I waited in the car for upwards of 20 minutes. When I got inside there were about 8 or so people waiting for their orders as well. I asked my husband what's going on he said he didn't know. I told him just to ask for our money back because this was ridiculous and we needed to leave. The not-so-gentleman behind the counter started filling a bag then went to the fry station and through some fries in the bag. He then walked over to my husband and myself at the counter tossed the bag on the counter and said and I quote, "There, now get the fuck out".! I was shocked and said, "What did you just say?" He said well you see the climate in here and you want to complain? He then replied again, "So yeah get the fuck out!" I asked for the manager and he said he was the manager. We then said we wanted our money back and he said "Sure, come back tomorrow " He would not give me a phone number to call anyone and refused to give my money back. I will never take my grandchildren to this poor excuse for a restaurant even though I go there quite often. This creep needs to be FIRED immediately!!!! Someone like this poor excuse for a human being should NEVER work with the public again!!!!!! I am waiting to hear back from the McDonald's customers complaint line where I filed a formal complaint. If they take no action and if I don't receive my refund I will escalate my complaint to the Attorney General's office and get the news media involved. You cannot get away with treating customers this way. Eileen L. read more

It's quick and easy if you're on coming off Route 1. If not, there are better McDonald's locations around. Can't really go wrong with nuggets, fries, and a soda from here though. Food comes quick and dining area is spacious for a stop. read more

Cold food... Slow service.. Which probably leads to cold food. Always dicey entering and exiting this location.

Basically, I was at the drive thru, and they were only accepting door dash and mobile orders. So l had to go around and order on the app. All I wanted was an some pies and cookies. When I got to the window, they said it'll take 15 minutes. Which I didn't mind. After the 15, one woman came out and was boutta give me my order, but she said something, laughed, and walked back the kitchen. A few minutes later another lady give me my order. While that was happening, there were ppl riding motorcycles and some ppl were working at the job. read more

freshest McDonald's and soooooo consistently fresh. Fries are always hot and crispy, chicken nuggets are hot and crispy, nothing is *off* the way McDonald's sometimes is. They do it right. All the staff are so kind and hardworking. read more

Worst McDonald's in Boston. Wouldn't serve French Fries at 10:58am, was told I have to wait until 11:00am. NP went to Burger King where the employees are so much more customer friendly anyways. This particular McDonalds is really skating on thin ice with their poor customer service. read more

What a ridiculous experience. The whole time I was there, the staff were running back-and-forth, pushing each other around and yelling and laughing. It was like walking into a rowdy party at someone's house you don't know. read more

Pulled up to the drive-thru at 11:30pm and they said they only accept mobile orders even though they say open until 1am. Guy was rude and unhelpful so we drove away. read more

Worst McDonald's location. Something missing from my order more often than not. Never anyone at the counter. Unhelpful staff.

This location is the worst, the workers always have such bad attitude. Any time that I'm there at night they are always closing hours earlier than their business hours suggest they close. The last time I went there at 9:30 and pulled up to the drive through no one would come to answer me. So I had to come out to the next window where a man forcibly slammed open the window and angrily asked me what I want with a terrible attitude. I can clearly see everything was almost already cleaned up for the night, even though online it says drive through doesn't close until 1AM. Even if I'm wrong and that 1AM closing time is inaccurate, google also says it doesn't close until 11PM which is over an hour after the time I arrived there. After telling him my mobile order code, he made me wait nearly 15 mins for a simple double cheeseburger. Once it was finally done I was handed my order by another man who yelled right in my face, something I couldn't even understand. My burger was cold and it was an awful experience that made me late to somewhere I needed to be that night. I hope upper management/corporate gets a handle on this ridiculous issue. read more

Just a bunch of Mc idiots, who are going to get some one hurt because they don't understand what food allergies are. Like if you tell them no cheese and the receipt states no cheese, but the mental case making the burger has no clue of what the f^*k they are doing, Then you end up with cheese.It's so bad that they don't answer the phone anymore. I wonder if they are going to care, when someone end up in the hospital because of their stupidity? I am giving them one star, because the food was cooked. read more

Just got screamed at for knocking on a stall in the restroom by an employee who looked to work the drive-thru. Both of the stalls were occupied. She opened the door to scream at me and tell me to use the other stall (which was occupied by another employee talking on her phone.) The woman then went back I the handicapped stall, walk around with no shoes on (?), and yell through her headset at customers to "give her a fucking second." She did this for 10 minutes while her friend chilled in the other stall, then came out, glared at me and left the bathroom for the kitchen without washing her hands. Decided to skip out on breakfast read more

Showed up at 12:20 to order and nobody took our order even though they're supposed to be open til 1. Nobody acknowledged us or anything. Just one lady staring at us from a window as we pulled away. Don't deny service when you're still open. read more

The staff was so unprofessional, dropping food on the floor in my view. Took me 30 minutes for "fast food". All they could do was flirt with each other. read more

Ever since the new renovation of this McDonald's, it has surpassed "fast food" standards. While at Sears today, I thought I'd stop by the drive thru at this West Rox / Dedham McDonald's, since it looked really good. While getting to the drive thru, I looked into the establishment which was amazing. It looked so modern and new! I'll have to actually go in sometime it looked so cool. Anyway, there wasn't anyone in the drive thru and I didn't need to wait at all, they had everything ready at each window. It took me less than 2 minutes to order, pay and receive food. Highly suggested McDonald's location. Located on the VFW Parkway a snail past the Dedham Mall, right on the Dedham / West Rox border. read more

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Okay usually they are ehh 2 star at best but did they get new staff??? The Big Mac without middle bun was on point! Their fries was a little soggy but not bad. Your quality check is getting better. Keep it up you! read more

McDonald's - Big Mac without bun- on point! - Fast Food Near Me - West Roxbury, Massachusetts

If I could give this McDonald's a rating of zero, I would. It might be the worst McDonalds I've been to in this country and the world and I'm not even picky. If you're lucky enough to get someone actually working the drive thru, chances are 100% they will unapologetically mess up your order and give zero F's about it. Since it is close to my current house, I've tried to go here about 4 or 5 times. Never again. I review them on the feedback on the receipts (if I actually get the chance to order) but it's clear management doesn't care at all. read more

This McDonald's consistently gets my order wrong. So bad one time my kids Happy Meal came with two chicken McNuggets in the Box instead of 4. How do you do that one? Today drove me to put a bad review on Yelp where my quarter pounder with cheese is undercooked that I will probably get sick from this. All red inside. read more

McDonald's - Undercooked quarter pounder with cheese. I don't think they should look like this. Hopefully I don't get sick. - Fast Food Near Me - West Roxbury, Massachusetts

got a awesome order number td 1666, tea was with normal amount ice (good!) gave me dissent among of ketchu and napkins ( usually ppl forget ) ! burger was juicy, nice deal on the meal, nice front end guy ! thanks ! read more

Waited for more than 40 mins on the drive through and when we finally order the lady was extremely rude. When we went to pick up the food, the other lady ask are you this order? We said no and she placed the food in the garbage. I waited for my food another 20 mins because the people were more into their phones and socializing with each other than the food. read more

Eh it's hit or miss. When I've tried to get late night breakfast options there, they have been sub par and they gave me the wrong food. Did I eat it? Obviously. But it wasn't the best. Late night service is also really slow. HOWEVER the staff is really friendly, and always apologizes for the wait. One time I even got a coupon for free food cause I had to wait. Fry game is on point and they have the fountain bev ratio of syrup to club soda down pat. Side note: what happened to the egg nog shake this holiday season 2017? It was nowhere to be found at any McDonald's. I want answers. read more

You have lost your ever loving mind if you give this place less than 4 stars. It's a McDonald's, people... not No 9 Park... and as Mcdonald'ss go... it is exceptional. It was HOPPING at 2pm on a Wednesday. Drive thru was a constant stream, and a short (but fast) line inside. The place itself is immaculate. The kitchen, spotless, and the staff was all looked sharp. Ice dispenser was empty (happens when it's THAT busy)- and I couldn't believe how kind and accommodating the reaction was when I asked the VERY busy expo/food runner (when did that start at McDonald's?) for some ice. She was absolutely crushing it. Seriously impressed with the service and the space, and the food was as good as any McDonald's I've had. 5 stars man, 5 full stars read more

Staff was very unprofessional the manager didn't see to respect his employees. When the girl was calling for him for about a minute and he was ignoring her for whatever reason joke or not it's a work environment even if you guys have a good relationship you take you job more seriously even if it's just McDonald's. You could tell she was embarrassed because we were waiting a while for him and saw and heard the whole thing. The reason why she was calling for him was because she didn't know how to scan the coupon from the app or enter the coupon code. The thing I didn't understand was why didn't he teach her how to do it while he rang us up that way in the future she didn't have to wait on him and embarrass herself yelling for him and she could take care of it. It really wasn't rocket science. Since all this happened the line was held up and I'm sure the people behind us was probably becoming pretty impatient and hangry ( Oxford 2015 word meaning hungry and angry ). So when the manager scanned out coupons he messed up and because he messed up he gave us a sandwich on the house which was cool but it's like how do you mess up a coupon scan. But to the food portion of the review. The presentation was a 2 looked like it was just thrown together really but it's McDonald's what can you expect but when did this become ok. I'm sure any business would want their products to displayed in a good way I'm sure the founders would be highly upset at the garbage being sold and how it looked. But then again they are making money from it. Cheap food or not treat people food with some respect. People are paying for it and we are also eating it so be more considerate. But yea I don't want to use "but it's McDonald what can you expect" as an excuse for their staff and food. read more

McDonald's - My double quarter pounder with cheese. Honestly the double cheeseburger for a dollar tastes way better. - Fast Food Near Me - West Roxbury, Massachusetts

All I can say is too many people behind the counter&not enough employees keeping the dining area clean. Available seats but dirty tables. Its a damn shame when the franchise makes billions but can't hire someone to clean the dining area. Such filth it's embarrassing to set foot in here. Imagine what the restroom look like. The guy was so mad that the manager rushed him to make a Big Mac that he pierced my sandwich. Bun was stale and the cheese was stiff like it was refrigerated for days& heat up and served . I gotta remind myself sometime why I never go to mc Donald but this time it is final . read more

McDonald's - Pierced stale bun with days old cheese - Fast Food Near Me - West Roxbury, Massachusetts

It's McDonalds. I try to avoid fast food, but on occasion it can't be avoided. Plus, well...it's McDonalds. How can you review a place that's built its reputation on mediocrity and mantras like, "well, hopefully our food won't give you the shits but no promises?" There's not much of a point. Here's the thing, though. I recognize that the people behind the counter are just that - people. They're folks trying to earn a buck in a minimum wage vocation. That's why I had to take notice when I watched the Mickey D's manager berate her employees not once, but twice, in front of a couple lines three deep in customers. It's not like these employees were slacking off or messing up. The first employee was just finishing up some work, and the manager kind of barked at her to do some chore before she left. It was really condescending, and the language used was unnecessary. My companion had ordered a double hamburger value meal. The closest thing they have to this is a cheeseburger value meal. You have to order that, minus the cheese. The woman at the front got it right. Still, the manager appeared and reamed her out in front of us, making pretty much everyone super uncomfortable. When the poor employee finally explained what was up, that it was a value meal and not just two cheeseburgers minus the cheese, the manager finally relented, without apology. The woman had frigging storm clouds circling her red face. Something tells me that working at McDonalds is hard enough, for a myriad of reasons. A manager that publicly humiliates employees in front of customers obviously doesn't do much for the place. I have no desire to support an establishment that fosters an atmosphere where that kind of thing is ok. Because it's not ok at all. If you work at this place, I am genuinely sorry. read more

Don't judge me. My husband and I recently said we can't believe this McDonalds only has 1 and 1/2 stars! I said WE MUST REVIEW it and boost up their sad little rating. And so, I'm doing my part to ensure that proper ratings are had by all. This location truly does deserve five stars, FOR A McDONALDS people. This is relative, right! You're not going to rate Little Johnny's baseball diamond in Saugus to Fenway Park or Yankee Stadium, right? Exactly. So the service is quick. It's friendly. It's accurate - every time! And the food is always fresh, hot and delicious. I even wrote in corporate commending this particular location on their excellence. No joke. If you have car, are in area or willing to travel for the best McDonalds experience out there, this is where it's at. read more

The shittiest service I have ever experienced. Staff gave attitude, ignored us and made us wait 10 minutes just to add a drink to our order. Unacceptable service and will not be coming here again. Not ok. read more

I did the drive-thru and when I got home, half-way through my quarter-pounder, I saw a hair (armpit or pubic) in the box that the burger came in. I really don't know what else to say. read more

I'm up early for work so I will occasionally stop in for breakfast, not once has there been food ready when they open at 6:00. Now I understand that's when they open but it seems all the employees walk in at 6:15 and nothing is ready. Just pay you're employees to come in earlier so things are ready ON TIME. read more

Obviously tough times during COVID 19. That being said, you expect a place like McDonald's to handle drive-thru basics. I guess not. Wanted chicken nuggets with barbecue sauce. No barbecue sauce. Okay, switched gears to the fish sandwich meal. Specifically asked for ketchup on the drive-thru speaker. Get to pickup, no ketchup in the bag. Ask for ketchup. "Sorry, sir, we're out of ketchup." Okay, for being willing to serve fries without posting in advance that they have no ketchup, this McDonald's is out of my life. One star is generous. read more

That's right, I'm reviewing McDonald's. By far the best Mcdonald's that my wife and I have ever been to. Fast service and crispy fries, the only two things you need to rate a Mcdonald's and this location excels in both categories. But on top of that, their sandwiches are stacked properly, unlike most locations where you'll find a landslide of the top bun and the internals. Service isn't always the greatest but then again I'm not here for service. I'm here for a quick lunch/dinner and that's exactly what I'm getting every time. read more

Here for breakfast. Of course they should serve breakfast all day, but that's a different editorial. Sausage egg and cheese in that buttery salty biscuit. And a hash brown. Ok, two hash browns. Yea I know it's not a healthy choice but it tastes really good and sometimes you just gotta go for it. They give free coffee refills and there's free Wi-Fi. Also quieter and more spacious than Starbucks...so much preferred if it's your thing to venture out in the morning. People watching is great since mcdonalds takes a kinds. Nice folks working here. read more

Even for a McDonald's this place is terrible. The food is served cold. The fries are cold. The burger is cold. Even the Coca-Cola does not taste right. The bottom end of a bad franchise read more

I like this place , every one is always nice and it is mc Donald's do what is there to complain about

I have been in line at this McDonald's for 25 minutes. They have a sign posted that the dining room is closed because of a Christmas party. IThey should have closed this location if they were going to have a party. Ridiculous! read more

Had a Mcdouble after a craving (arnd 5pm on Tuesday). Drove through quickly and waited a few minutes for the sandwich. Food poisoning starting at 4am and still not keeping down foods (7pm on Wednesday). I know that its McDonalds...but clearly level of cleanliness less than even subpar... read more

as good as fast food can be make sure to double check your oder before you leave, they always mess it up read more