I was eating and found a bug in my fries. I went up to the manager and she said you already ate it while giving me attitude, then proceeded to walk away. The customer service sucks and the food quality to I don't recommend. read more

McDonald's - French Fries - Burgers Near Me - Webster, New York

Stopped by at 6:45 pm on Oct. 22, 47 minutes in the drive thru. I'm a fool for not driving away but had a hungry grandson. Will not return to this location. read more

now not only do we like to close hours early at this location but they've taken it upon themselves to stop putting monopoly stickers on everything. read more

McDonald's - BIG mac - Burgers Near Me - Webster, New York

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I want to McDonald's today and they said there soda machine was not working so fix it. I orders food and it took 30 minutes!!! They said they were poring pop from Wegmans brand pop! How horrible read more

Because 1 Star is low as I can go. Ordered curb side pick up. Heres what's wrong After waiting 20 minutes to go get it. Still waited 10 minutes there. Once Home Missing 4 Items 2 items wrong sizes I ordered 2 Large slushies. All large Diet Coke, Coke & Dr Pepper Once home all large Cokes. No diet, No Dr Pepper 2 slushies. 2 different sizes Called and manager said stop yelling, there only minors. Don't come here and yell at them either. I will call the cops . Only excuses. Not understanding customers point of frustration. Not able to eat my incorrect dinner I drove all the back there. She said you bic mac is right here. I said thats great because it wasn't in my bag or on my dinner table. She tried giving me it. I said please make a fresh one. They thought the situation was comical. I didn't find it so funny. She said whats the big deal your getting your order. Missing the point of my inconvenience After $70, 45 minutes of my life and 2 trips to Mcdonalds. I returned to my cold dinner. Check your order before you leave. If you want crappy service and poor management you came to the right place Embarrassing read more

The drive thru line here was crazy! They have 2 lines, and I usually pick the wrong one. The car originally sitting next to me ended up right in front of me at the end, so I didn't do too badly. The ONLY reason I came here was to get the Oreo shamrock Mcflurry. I waited at least 5 minutes to get to order, and of course, they were out of them! I should have just left. I got a shamrock shake that I didn't really want. I'm vegetarian and McDonald's really doesn't have anything else to eat. It was ok, but not what I wanted, and I guess I just don't like them anymore. I thought McDonald's drive thru was pretty fast. This one wasn't. read more

I did a mobile order today and it was very fast. I texted when I arrived and my order was out in 5 min! Young lady who brought my order to the car was really nice too. Unfortunately when I got home I was missing the 2 hash browns. Great option as opposed to waiting in line at this busy McDonald's! I will just check my order before I leave next time. read more

Bella at McDonalds was so great! She had great customer service and was so helpful with all of our needs! She needs a raise!. Five star experience will come back!!! read more

McDonald's - Food bussing - Burgers Near Me - Webster, New York

Went through the drive through for lunch from work today. I watched 3 cars on the other drive through go before my side as I sat at the speaker. The employee at the other end asked if I was using the app. I replied no but I have been here and three cars in the other lane passed through. The next I hear the other lane is asked what they want to order. After two more orders were placed in the other lane I was asked again if I was using the app. I again replied no but two more cars went through the other lane again. Again I heard the other lane speaker ask what yhey wanted. I decided to drive to the window to see what the issue was. Maybe a problem with the lane speaker. When I finally got to the first window the employee asked what my order was. I said there was no order because you didn't take my order. She then told me that she wasn't taking my order on the speaker because I argued with her! Then she closed the window and turned her back to me. As I mentioned before this was my lunch time from work so I had to leave after being there for 15 minutes already. I tried calling the manager immediately but nobody answered the phone. I have never been treated like that before. My advice to everyone is to stay as far away from this location unless you like being treated like crap. I wish there were negative numbers we can put on here as they deserve a -5! read more

I go to McDonald's much more than I would like to admit. I don't understand the low ratings for this location. This has been consistently the best location I go to. My order has never been wrong a single time. Making sure a kids order is correct is critical. One small issue and they refuse to eat. Thankfully it's never an issue at this location. The icecream machine has surprisingly never been broken which is a miracle in itself. Inside is clean. Bathrooms are clean. Touchscreen ordering works well. Mobile ordering works well. This location is busy. The two ordering screens in the drivethrough typically each have 5 or more cars waiting. Going inside or mobile ordering is so much faster. I think they need to add more mobile ordering spots. I've had to circle before waiting for one of the two to open. You need to be in a numbered spot for the process to work correctly. They sell ice here too. It's a generous bag for the price. read more

So tonight I went to the McDonalds drive-thru at the ridge road location in Webster.  I was there at 9:27pm. After 15 minutes of waiting, both lanes of customers were getting ready to leave because no one was answering on the speakers. It wasn't until everyone was getting ready to leave that we noticed this hand written note written in red crayon that said;   "Sorry we closed early for maintenance". Mind you this hand written note wasn't written in black so everyone could see it. We all thought it was some sort of prank having this crayon note. Just ridiculous.. Great job tonight McDonald's.  So much for common sense and professionalism! read more

We stopped by for some pies. App is a bit confusing. Shows "2P" in a circle so I thought they were still 2-packs. No. Your have to click the button for a 2-pack. Had to walk around the building to discover does were locked so I washed up to drive thru Then my wife answers me that they gave us Pumpkin Lord, not Apple. They were just labeled pie, no your. Back to window They replaced them - with Cold Apple Pies I am see why they get sick high marks now/s. read more

The drive thru is a parking lot. Nothing is moving. Terrible setup here. This is not fast food.

If I could rate 0 stars, I would. If you're open until midnight, be open until midnight. Closed early. I get it bc of being short staffed or what not but at least UPDATE YOUR HOURS. Super disappointed. Will not be back, and will be telling my friends and family about my bad experience. Thank you again, for disappointing me, McDonald's. Doesn't seem to ever get better. read more

Out of Diet Coke. Multiple times! This McDs is such a joke for lack of efficiency and service. I wish these reviews mattered and change would happen to improve. read more

Worst place you could ever go to. If I could give 0 stars I would Manager (Blonde) is completely ignorant, everyone there is actually. Ordered doordash from this place and received 4 sandwiches that I didn't even order. One of the sandwich's that was made correctly was PINK. It was raw!!! Called the store about 7 times with no answer at all. Went back to get my food and was met with a manager who didn't care. She said they couldn't give me a refund, which I knew already. They remade the food and in the process of doing so, her as well as the cooks were saying extremely inappropriate things. Claiming I was "bullshitting" and that I wasn't correct in the slightest. Upon walking in you are met with the dirtiest place you'll ever see. Nasty floors, tables are disgusting and never cleaned, drink station it completely disgusting. This place needs to be shut down at this point. Wait times are ridiculous, taking 45 minutes for them to complete an order. I can't say enough bad things about this place. They need a health inspector in there. It's disgusting. read more

God awful. All around. From customer service, to speed, to food quality, and it starts with the green haired manager. She was the rudest person I've ever seen at a customer service managerial position. This place doesn't deserve any starts. Don't go. read more

Was closed three hours early and wouldn't or couldn't refund my mobile order, when I called I got no help

Every employee was so rude and it started with the manager. I didn't see her name tag but she had green hair. Everyone was on their phone, the manager didn't care about customer service, and only two guys in the kitchen were actually working. If anyone with any common sense owned the place, they would get rid of the entire crew and hire new people that actually want to work. read more

I ordered 60 chicken nuggets, 3 large milk shakes, 4 large orders of fries and they had it out in 10 min. Excellent.

My friend and I ordered our food and they gave us the plastic locators as McDonald's has for years. We didn't question it we sat down and placed our locators on the table. We waited about 10 minutes and when our food didn't come we started getting suspicious. But we know that fast food workers have a hard time at the lunch rush so we didn't push. Then a worker came up with our food and angrily told us "I've been calling your numbers like 10 times!" We were shocked because not only had we not heard our numbers, but our numbers were not on the pick up tv. She then said "we don't use the table locators anymore." Yet they were still out and handed to us. They didn't take the table locators away until after talking to us. The rudeness we suffered, the lack of ketchup, and the time we spent waiting to eat was appalling. Disappointed in McDonald's especially after being a LOYAL customer for a solid 16 years. read more

If I could give a zero I would this McDonald's location needs to work on their customer service skills and the preparations for the lunch hour. The drive thru was wrapped around the building. I had done a mobile order for curbside pick up. Waited 20 minutes still no food. I went inside I wasn't even acknowledged for about a minute however I was looked at by employees dead in the eyes. I still had to wait another 5 minutes for my food. While I was waiting another customer came in and asked if he could order inside. Her was ignored when the finally decided to answer him the manager said yea but you gonna have to wait a while the drive they is backed up but you are more than welcome to go they the drive thru. He laughed and said no I will be in line an hour, that's why I came In lol. I'm like are you kidding me He even said don't worry I know it's the lunch hour. Not once did this manager apologize for the delays or how slow and backup they were read more

If I could give a zero star I would. On a recent visit the food took forever and the order was still incomplete after 15 minutes waiting. The next day my husband asked to speak to the manager to resolve the issue. The manager swore at my husband when he asked for his name and walked away. He only wanted the managers name so he could show him the receipt when he came back later.  Not Loving it, Ex-McFan for life read more

HORRIBLE experience! I would give it zero stars if I could. Ordered on app and chose curbside due to the order size. When we pulled up there was a handwritten sign on curbside and doors to restaurant that said to go to the drive thru. It took over 40 minutes from when we submitted our order to get to the drive thru window. The food they tried to give us was cold. We asked for new food or a refund. They said they couldn't do either! The manager was horrible, he was rude and dismissive. We left without our food or our money back. Other times we have gone to this McDonalds, order is wrong or it is missing items. My advice to anyone reading this review, go to Wendys down the street! read more

I would never go back to this McDonald's ever food was ice cold.When I requested new food they refused to do so.I then asked for my money back and to talk with a manager.This gentleman should never be a manager first he told his employees to say no manager was on duty and I could see him.Finally after over two hours the manager ordered a young man to bring my money to me.I was not the only person that night complaining about cold food there was a line of people.it was the craziest thing I have ever seen.This store definitely needs new management or new owners someone that cares because what was happening showed everyone that night no one cares about the people in Webster NY read more

Laura is the laziest manager possible, and very mean to the employees and nobody cares about the quality of the food

I ordered a cheeseburger, large fry with extra salt and a small coke! When I got to the pick up window I even asked the girl if there was extra salt! She said "yes"... there was no extra salt, the fries were cold and soggy and the cheeseburger cheese WAS NOT EVEN MELTED! I rarely go to McDonald's and I won't be going there for a very long time!! read more

I bit into my sausage McMuffin with egg and was chewing on EGG SHELLS! I complained to the manager and all she said was "Oh, one of my workers must have cracked it wrong and not picked out the pieces, sorry about that. I'll train them better." This is the most unprofessional and frustrating McDonalds we have ever been to! I never would've gone out of my way to give such a poor rating to a fast food joint but they're truly that bad. I just moved here and within a week they've messed up on two of our orders and are not apologetic at all. First they forgot our kids' juices. Then later in the week they forgot two of our double quarter pounders. They demand a receipt but we didn't even receive one. Also, the person on the speaker sounded like they hated working there with how rude and indifferent their tone was. We wanted fast food bc we were in a hurry but we wasted 40 minutes waiting for a wrong order and complaining about egg shells in my food. We've learned from the first week of living here that it's a waste of time and are never coming back here again. read more

Got a milkshake and was expecting it to be mixed in like last was. But it was not and when I asked the manager said they don't do that. But they can make mcflurrys and mix that in why can't they mix my milkshake in. The manager did not have good customer service and didn't look like she wanted to be there. I work in customer service and even though I don't really want to be at work during this pandemic I go to work and I still give good customer service. I will never go to this place again. I would have given a zero but I am not able to. read more

If I could give this place negative stars, I would. Went through the drive thru and everything I wanted to order, they were out of. They claimed that they were closing up soon. It was 10:30 pm, they close at midnight. My order was incorrect and missing items. The manager never seems to care and doesn't seem like he wants to make it right. read more

I attended this place for many times because I lived here. No reasons few people are giving you low stars. It is entirely not nice or hurt your feelings while you are hard work. Thank you, Manager. read more

The sprite was absolutely disgusting. Tastes like carbonated water .. the sandwich had no topping except mayo, and I seen one of the workers sniff my drink for some odd reason. read more

Sat for ten minutes in the drivethu at a window with no one standing in it, and when they got to the window they didn't give us the correct order. Then when the manager came to the window she didn't say sorry or anything, she said, "we have four people tonight so we're trying". I am extremely dissatisfied and disappointed in the cantankerous atmosphere of this establishment. read more

I hate this McDonald's the manager or the person who is in charge the heavier women there was yelling at young man there telling him that he should shut up and stop sassing her which he was not doing. And then he was mopping she told him he was mopping wrong it was a little wet but not to bad. HORRIBLE service from those people but the other women was amazing asking if we were ok read more

I went through the drive-thru, and ordered a "Fillet O' Fish" with the tarter sauce on the side. When I arrived home, I see there is no tarter sauce. A dry "Fillet O' Fish" isn't quite as appetizing with no sauce. I called and spoke with the manager Canesha, letting her know about the error. She told me that I could come back for the sauce. I told her that I hoped to receive a complementary "Fillet O' Fish" prepared the way in which it was ordered. To which she replied,"Well you got the sandwich." I went on to explain that I should have to make a trip just to retrieve a side of sauce for a sandwich that has since become cold. however Canesha (a name befitting of an individual of her caliber), read more

The food and service was good. the only issue was the lady who i think might of been the manager. she was yelling at a boy because he wasn't "cleaning right" and it seemed very unprofessional. i understand that fast food isn't the most professional but i felt bad. she scolded him harshly and got in right up to his face using the words as i quote "you aren't doing it right" and when he said seriously because she was being ridiculous she clapped back saying "did u just seriously me? don't seriously me". the young boy was upset and she harshly grabbed them mop and started doing it herself. then she goes "you're so stupid, you're using not good water and you're leaving too much water". then the young man walked away with his head down. people were staring and talking about her. she kicked out of the way the bucket of water and walked outside and talked to herself. please fix this issue. i can go back another day to keep you updated. also, the lady was heavyset if that helps in any way. read more

iwas at the webster store 1854 empire blvd, i was Very disappointed of the breakfst sandwich (deal) i ordered1sausage egg mcmuffin 2 sausage egg ch mcgriddle and 1 sausage egg ch bisquit and paid over $13 when i questioned it i was told the breakfast mcgriddle and bisquit were only for the bacon. i love your sausage sandwiches can not eat bacon so i will have to do without your sausages and go to burger king they have great grande burrittos. i have always gotten bisquits and mcmuffins when you run the deal two for $4 til now its quite frustating read more