Have been here once. Waffles were great! Unfortunately their web site is terrible ! Have been here twice with grand kids to only be disappointed they were closed. Checked 4x this week for Martin Luther King Day. Stated they were open today. Got here & closed again. Web stated open until 9 am then stated closed. Tried calling multiple times phone is not valid. Obviously very frustrated. Not sure I will try again read more

Everything is so delicious if you can catch them open. Not open every day of the week.

While visiting family in Rochester, my niece mentioned The Waffle Factory as an option for breakfast. It's a house that has been converted into a restaurant. Because of COVID, there was outside seating. I was okay with that. The ordering was swift, but the breakfast took some time to arrive. At least I knew it wasn't microwaved and ready in under 5 minutes. Plus, the texture was not microwaved tough. I had the banana and caramel waffle with scrambled eggs. The waffle came topped with a heaping of bananas and a caramel drizzle, but underneath that the waffle had been drizzled with a glaze that reminded me of cinnamon role glaze. A friend had mixed berry waffle that didn't require syrup because of the cinnamon role glaze. My niece had the moon cakes that were topped with what looked like chocolate and Nutella. I get the hype. I do. Whenever I get back to Rochester, The Waffle Factory will definitely be an option for breakfast. read more

The Waffle Factory - Mixed Berry Waffle with Sausage and Eggs - Breakfast & Brunch Near Me - Webster, New York

See all

Absolutely amazing waffles! Very unique waffle experience with a much thicker doughy batter that's delicious. Also, they have fresh squeezed orange juice! You have to try it out! read more

The Waffle Factory - Breakfast & Brunch Near Me - Webster, New York

The BEST waffle that I have ever had. I really admire the owner's drive to excel. It is beyond obvious the amount of time he has spent (and spends) cooking to make his already delicious food even more so using only traditional ingredients from Belgium. I also greatly appreciate all of the attention to detail; especially the quality of the fruit even when it's not in season. Thank you. Furthermore, I love that it's a house. It's quaint and brilliant to start small when starting a new venture. All of the staff was kind and gracious. Thank you again. On a separate note...I am utterly disgusted by the amount of negativity and ugliness in some of these reviews. Yes, we are are all entitled to our opinions. However, when you walk through someone else's front door you are entering the heart and soul of them. It is just sad that some have nothing else to do with their time than to just be negative. I, for one cannot fathom how brave and challenging it is to own a restaurant. I wish that some of the gloomy pessimistic unfavorable weak internet bullies would give it a try. Until then stay in your lane! Cheers for these waffles, kindness & grace. read more

Not good. Service took forever, even on a weekday when it wasn't busy. The waffles were overdone and soggy, we both ordered the Italian Dreamin'. read more

Awful Owner asked how I like my meal: I said "very good, but a little slow". This was not rude, or an exaggeration It was good, but took 50 minutes to get our order for 5 people. With many empty tables, and two kids waiting, it may even have been generous to say 50 minutes is a "little slow". This comment was too honest for the owner. He preceded to reprimand me, yelling and saying it was my fault for such a large group (of 5!), and told me to leave. He made my 7 year old cry for seeing this foul treatment. Nothing like waffles helping a child lose faith in humanity. I regret eating here. The waitress was nice. I hope she gets the tip we left. I wish everyone well, hope he is quietly learning from his behavior and that no one else has a similar experience to my family's. read more

Loved this place in the past but the hours of operation is terrible. I can see Sunday closed but Saturday, come on. People work on weekdays not weekends at least most do. Terrible hours. Great food but not hours. A place in Seneca Falls and NYC has the dough waffles too. Just as good! read more

2 stars for online ordering, 6 stars for the food. Grubhub, Venemo and PayPal didn't work as payment options and I'm petty sure AMX is not acceptable seeing as I couldn't place my order with that being my primary payment. Very frustrating and annoying process that took me 20 minutes longer then it should have. The walfels were PHENOMENAL! Light think and fluffy exactly how you would want it. Bacon was perfectly cooked and we were surprised with a sausage pattie even tho the website said they were unavailable (not a complaint). The over easy egg was excellent! Decadent tasting food and a must have! read more

The Waffle Factory - Mouth watering just what the doctor ordered Belgium breakfast - Breakfast & Brunch Near Me - Webster, New York

Really delicious waffles at a cute spot in Webster! The waffles with fruit are usually loaded with fruit which I really appreciate. It is quite small inside and sometimes difficult to find a seat. read more

The Waffle Factory - Breakfast & Brunch Near Me - Webster, New York

This place is awesome! This is the second time I've been here. The first time I ordered the cinnamon roll waffle (Delicious) and this time I got the apple pie waffle. Omg! So Good! The waffle was crispy on the outside and moist on the inside. It's was topped with warm apple pie filling and buttery graham cracker cookie pieces . I got a side of vanilla ice cream, it had real vanilla bean in it. I ate the ice cream with each bite I took and it was Amazing. My daughter got the Strawtella waffle with raspberries added, it was a waffle with fresh strawberries and raspberries on it then Nutella drizzled all over it. I can't wait to go back! read more

The Waffle Factory - 12. Apple Pie Waffle - Breakfast & Brunch Near Me - Webster, New York

See all

I ordered a Sausage Benedict waffle and it came out with bacon. I told a worker about the error and they quickly fixed it. Unfortunately the meal was still not great. Sooooo much hollandaise sauce on top it was like I got a bowl of soup, yolk was broken, and the sweet waffle didn't pair well with the rest of the food. Whipped ice coffee and the vibe of the place was great though. read more

The Waffle Factory - Sausage Benedict - Breakfast & Brunch Near Me - Webster, New York

food, service, and atmosphere are wonderful!! i enjoy all of those every time i come in,, hard recommend:)

My wife and I eat breakfast there every week. Acai bowls are huge and the #21 ( peanut butter and choc chip) waffles are out of this world

This place is awesome. I ordered the below and was not disappointed. The Waffles have caramelized crisp edges and they are thick enough to pile on other flavors without getting soggy. The Home fries are crispy potato wedgies that are soft in the middle and covered in herbs. The moon pie is HUGE and thick, it's more than enough for two people. The Bacon is cooked perfectly, crispy but bendy. read more

The Waffle Factory - 15. Triple Berry Fudge Pancake This moon pie is huge and more than enough for 2 - Breakfast & Brunch Near Me - Webster, New York

Waffles are tasty and fun, but not worth the wait. Waited over 45 minutes for two waffles and the restaurant wasn't busy (one other table of four was ahead of us). If you have time to wait then it might work for you. read more

I made an account just so I could review this cute little place! I was there today with my two adult daughters and three little friends. The place is small and quaint so I was prepared to have to wait for a table. We were able to sit down right after placing our order. The waffles are SO good!! They are unique. Don't be expecting your run of the mill slightly dry, thick waffle. They aren't your typical waffle. They are caramelized sort of. It doing a little research they seem to be comparable to a Belgian Liege waffle. They serve them 58 different ways; sweet and savory included. You can also get breakfast sandwiches or a more traditional egg and toast breakfast, but I don't know why you would LOL!! So, so good. I see other reviews complaining about the length of time it took to be served. The restaurant was full today. It did not take a long time at all. You have to take into consideration that each order is custom made. If you are needing fast, go to McDonalds. If you want a warm, mine was actually TOO hot when it first came out, absolutely delicious waffle, this is your spot. read more

Came again and did takeout. Everything was flawless and delicious. I got the route 250 this time and even though it looked a bit plain at first, it was far from it. The cheese, plus the flavor of the waffle.... I live so close that I'm going to to be coming here way too often. And I'm going to get super fat. :( My boyfriend is 6'4" and does not fill easily. He got the pulled pork, which had so much meat that it filled him right up. Honestly, I'm just looking for excuses to come here again whenever I'm free. read more

See all

Sooo many waffle combinations to choose from ! Both my faves together on a Belgian waffle Def will be back next time I'm in town read more

The Waffle Factory - Banella - Breakfast & Brunch Near Me - Webster, New York

See all

I wouldn't recommend the waffles with the savory toppings cause of the inherent sweetness of the waffle. Small location with tight quarters. It was difficult to walk through to the bathroom. If you want sweet on top of sweet and a drink of sweet it's the place to be. read more

The Waffle Factory - Benedict, Nutella and banana - Breakfast & Brunch Near Me - Webster, New York

Let me just start off by saying how amazed I am by the variety....literally there are over 50 different versions to eat your waffle. It was so hard for me to choose! And it's the cutest little spot ever. I got the RASBOREO'S which had generous amounts of raspberries, strawberries, and Oreos on top of a Belgian waffle (which btw was a great size). I added vanilla ice cream and to me, that was such an amazing combo ($10 total, $2 from the ice cream). Pictures don't do it justice, but that waffle was pretty big! It didn't taste too sweet or play-dough like, which I get from some waffle spots unfortunately. But they are definitely doing it right here! My sister got a side of BACON for an additional $2.99. We did not expect anymore than 3 pieces because it be like that these days lol but we actually got a fair amount with a lot of meat (again, pics do not do it justice!). They have a crazy selection of shakes too that are pretty sweet so I recommend sharing. Doesn't feel like a complete visit without getting one to try! BOTTOM LINE is that this place is good and fairly priced for the amount you're getting. I love the set up here where you pay first, then get seated once there's a table open. It makes it so much more efficient! It's not too big but holds plentiful of tables. I went close to an hour after they opened, which beat the crowd and I only waited an overall 10 minutes after ordering! read more

See all

45 minutes to get a waffle, very small and uncomfortable quarters, loud teenagers. I was really excited to come here thinking that maybe they'd made some improvements since the last time I came right after they opened. I'm sorry to say nothing has changed. But the food is good. The waffles are very sweet and filling and they have a variety of sweet and savory toppings to choose from. I got the Benedict waffle. The hollandaise is delicious and homemade and eggs were cooked perfectly. The ham is very thinly sliced and would be nice if it was a bit meatier. The fresh squeeze orange juice is great. I'd like to try different waffles but I won't stuff myself into that crammed building. Good thing they're on Grubhub! Probably why our order took 45 minutes. read more

See all

A cozy house turned restaurant right in the center of the Village of Webster. Menu had a variety of both sweet and savory options. For my first visit, I had to go sweet. I had the #29 - Belgian Bacon Banana. The waffles had a slight crunch without being too dense. The bacon was crispy. The thin slices of bacon added a soft texture to contrast the crisp of the bacon. The fudge was thick and decadent. I didn't even have to add the syrup that came with it because it was in my opinion sweet enough. Any more and it would have been sugar overload. I also tasted the #27 - Maple Bacon. The bacon was crisp with a dusting of powdered sugar and real maple syrup. The gentleman that took our orders was friendly. The wait was approximately 20 minutes but definitely worth the wait. Indoor dining is currently still not available but back yard benches are available with weather permitting. read more

The Waffle Factory - 29 - Belgian Bacon Banana - Breakfast & Brunch Near Me - Webster, New York

See all

Found the Waffle Factory by accident while visiting family in the area. I had no idea what to expect when following the gps directions to WF. Everything is made fresh from scratch after you place your order. The menu is displayed on a screen and it contains about 30 different menu options, the counter displaying the specials of the day. My sister ordered the apple pie, my daughter strawbella, my son the chocolate chip and my brother in law the triple berry with eggs, Bacon and sausage. We tried each plate and we could not decide on a favorite as everything was not only presented in a very artistic way, but each dish combination was perfect. No one ingredient overpowered the other. The fresh squeezed OJ and it was divine! Our minds are blown! Did I mention two of us don't like waffles ever? We were the ones to fall the hardest for our meals, we are already foreseeing craving this so much, we already acknowledged it will be a 5 hour drive back!!! Simple, elegant, delicious! read more

See all

Delicious! Made an impromptu visit to the Waffle Factory today. Their menu offers a huge selection of waffles. I think I saw at least 30 different options available, but really the sky is the limit when it comes to personalizing your own ingredients. We ordered the #12 Apple Pie Waffle. It was crispy perfection and tasted exactly like apple pie. I loved the apple pie topping. It has a fresh and it did not have a canned taste. This waffle was the highlight of our experience. The atmosphere was very friendly and surprisingly welcome. The restaurant has a youthful vibe, not kiddie, but youthfully bohemian. The young man at the checkout area was very kind and accommodating. Each of the servers / staff were also cool. We also ordered a peanut butter milkshake. It was made with vanilla ice cream, peanut butter, chocolate syrup and whipped cream with chocolate chips on top. It was a great shake! It had a homemade taste, not too sweet or over processed like some of the ice cream joints around town. It, too, was good. This is a great place to visit if you are a lover of waffles, milkshakes or anything between. Looking forward to our next visit on a nice summer afternoon. read more

The Waffle Factory - Peanut butter milkshake - Breakfast & Brunch Near Me - Webster, New York

See all

I finally visited The Waffle Factory today after wanting to for a while. I first found out about them through Instagram and was instantly enchanted by their fancy waffles! The building is a small-ish blue house that's been remodeled into a restaurant. The seating areas are small but I went on a Saturday at around 12:30 and it wasn't too busy (but I could see how it could get cramped quick during their busier hours). When you walk in you'll see the counter and you place your order and pay there then sit wherever you want. There's an AC unit in one of the sitting sections so I recommend trying to get a table near that on a hot day. The food is then brought out to you. I ordered the S'mores and Cookie Monster waffles ($6 each) with the Happy Birthday milkshake ($8) and my brother got the S'mores and a Peanut Butter Pretzel milkshake ($7). Honestly, the waffles looked great but I was mostly in it for the milkshakes! They are pricier but they're so worth it because they're big and topped with tons of whipped cream and sauce. Your typical hipster milkshake but a lot of fun! They both tasted great. The Birthday Cake had lots of sprinkles and the Peanut Butter Pretzel had a very good, strong peanut butter flavor. I've seen other reviews where some said they felt the waffles were too small for the price, but I think they're decently sized and very filling. I ended up taking the Cookie Monster to go because I was so full from the first waffle and milkshake. They're topped with lots of good stuff, too, so I think they're worth the price. You can also get sides of sausage, eggs, bacon, etc. for cheap. Our bill was $42.11 altogether, but you can easily just go and get a waffle for $4-$7. I really enjoyed The Waffle Factory and I will definitely be back to try more waffles and milkshakes! A few more notes: - We bought water bottles for $1 because we didn't realize there was a free water canteen to the right of the registers. Not a huge deal, but worth noting. - If you drive just beyond the house there's a lot on the right hand side with public parking. read more

See all

Wow.... never thought I'd be coming back to Webster for anything since the departure of Hank's Ice Cream... but I will be back for a delicious Belgian Waffle & a scoop of Byrne Dairy ice cream. Delectable! THIS is just what Webster needs... not another chain restaurant/drive thru with pre-made pastries shipped via trucks from some bakery in the midwest. Kudos to the Waffle Factory! I expect to see lines out the door the next time I stop by! read more

The Waffle Factory - Waffle Factory proprietor Nick Musson with his proud mom, Tina! Smile, Nick! - Breakfast & Brunch Near Me - Webster, New York

The freshly squeezed orange juice is so refreshing and delicious. I had the Nutella waffles with strawberries and I was in heaven. For sure we will be back. It is a cute personal little place. I felt welcomed and appreciated for my business. The service was great read more

The Waffle Factory has a cute atmosphere with a mix of modern and retro decor. I was expecting a sit down restaurant, but it's set up more like a fast casual restaurant where you order at the counter, pay, and wait for your food to be ready. Because of its small size and limited amount of tables, this would not be a good place for groups, or if you mind waiting for a table. Luckily, we were able to find a table for two and could enjoy our coffee while waiting. The coffee itself was okay, nothing special. They offered to add flavored syrups to our coffee but we declined. As you might imagine, the waffles are the stars of the show. I got the strawtella, which was topped with Nutella, fresh strawberries, and powdered sugar. The waffle was really good and not too sweet. My date got the Baklawaf (honey, almonds, walnuts) and that was delicious too. You can also add an egg or two, sausage, bacon, or ice cream to your waffle. A very filling breakfast even without the additions.. I'm looking forward to returning and trying more! read more

The Waffle Factory - The Strawtella - Breakfast & Brunch Near Me - Webster, New York

Cozy place to hang out on a cold snowy day. The restaurant is small with a cute interior. We ordered the chai latte which was fantastic. I tried the savory three meat eggs with the original waffle and my husband had the cinny waffle, both good. Of note, the waffle texture is not what I am used to, that is light and airy. This one is more dense, with a bit of chew. Taste is not bad but I was thrown off at first. One recommendation I have for the owner is to consider having cups rather than styrofoam cups for drinks read more

The Waffle Factory - Breakfast & Brunch Near Me - Webster, New York

See all

Really delicious waffles and totally a fun place to go on a date. Gauging from the people around us who ordered eggs, I think you need to stick to ordering just the waffle to get the most out of your experience. The eggs didn't look like their specialty. But we loved our waffles with the fun toppings. I got the baklawaf and my boyfriend got the turtle waffle. There's a lot of toppings. Syrup is extra, but I didn't feel it was necessary given that my waffle was covered in sweet honey. Be warned that it's really tightly cramped and you order at a counter so it's not a full-service experience. But the staff are very friendly and helpful. Overall success!! read more

The Waffle Factory - Breakfast & Brunch Near Me - Webster, New York

See all

The restaurant is small with only a few tables. It can be tough to get a seat when it's busy. They have a menu of pre selected combos for waffles and toppings or you can choose from a long list of toppings and make your own combination. The waffle combos are over the top. I would suggest not going heavy on the toppings because the waffle itself is good. I got a combo with Nutella and bananas and it was way sweeter than I imagined. I had to scrape most of the nutella off. They have a bunch of a la carte options that were bigger than expected to add to your meal. Things like eggs for a dollar or other side dishes. They give you a small pile of bacon when you order it. They have a machine that freshly squeezes your orange juice for you. I haven't seen something like that before. I've heard stories about the milkshakes being crazier than the waffles but it was 3 degrees when I went so nobody was about to order a milkshake. read more

The Waffle Factory - Breakfast & Brunch Near Me - Webster, New York

One friend recently described this place as her "most favorite place on earth", and that definitely seems fitting. I stopped in here with my teen daughter after a baseball game in Webster right before they closed for the afternoon, and they graciously served us without any hint that we might be cramming their style or schedule. Several things struck me as exceptional here: amazing variety of choices, top notch ingredients, super friendly service. The portion sizes were perfect and the flavor was way beyond at 5 star rating. Brioche waffles, are you kidding me?? YES. PLEASE. I had the Strawbanella at the suggestion of the gentleman behind the counter and he did not steer me wrong. My only regret is that I don't live around the corner in order to eat here every day and try one of everything on the menu. I will absolutely be back to taste my way around the whole menu. Not exactly for the calorie-conscious, but well worth the splurge. read more

My boyfriend raved about the moon cakes and the staff was very friendly! The only reason I don't give it 5 stars is that I really wish they had a diary free/vegan option! read more

The food here is fantastic. I love the crab cake waffle the most. I like how they have so many different sweet and savory options to choose from as well as healthier options like the açaí bowl. The food is so good definitely stop by and try. read more

The restaurant is currently open for takeout only, but the food and service is still great. Come on out and give them your support. read more

The Waffle Factory - 001. The Belgian Breakfast Triple Berry Waffle Scramble Eggs w/cheese Bacon - Breakfast & Brunch Near Me - Webster, New York

I was here on a Thursday night, which I would suggest to anyone wanting to try this place, because if you go here on a weekend it's pretty much impossible to get a seat. They don't take reservations either. The place is tiny, it's in a house, but it's kind of cute. You order at the counter and they bring it to you. The menu is extensive, it's mostly sweet options with a few savory options like waffle benedict and bacon etc. Perhaps I should have tried a sweet waffle instead of the lox benedict special, but I was unimpressed, both in the waffle and the egg benedict itself. I expected the waffle to be thicker...and bigger, but it was neither. The waffle itself is mildly sweet, but yeah...just not what I expected. The eggs were not cooked well at all. They were overcooked so the yolk was not runny. The hollandaise was flavorless, and there was barely any salmon, so I didn't really taste it. It also came out really fast....accompanying the dish was a pointless cup of fruit, which really doesn't go well with what I ordered. It felt like a space filler to justify for the $12 dish....also the blueberries were clearly frozen and not thawed very well. I think I should come back to try a sweet waffle instead, but from the looks of the other dishes in my group, they didn't look that great either. read more

The Waffle Factory - Lox benedict special - Breakfast & Brunch Near Me - Webster, New York

The Waffle Factory is one of Webster's newest additions and let me tell you this place is definitely Instagram worthy! It is conveniently located in the village of Webster, but be careful not to miss it! They are located in a small house with a parking lot behind. The space overall is very crammed, which is to be expected with it being in a house. They have it set up where you order at the counter, find a seat (hopefully) and then they bring your order out to you. I would recommend visiting on a nicer day if possible because they do have extra seating outside. They serve authentic Belgium style waffles (yum!) with an extensive menu of waffles with toppings. If you don't like any of their menu item combinations or just want to create your own you can definitely do so! If you're not a huge fan of waffles they also have eggs, bacon and sausage. Their newest menu additions include ice cream and milkshakes, which are also beyond Instagram worthy. Overall the food here is delicious and certainly something worth experiencing. If you do choose to visit do not be surprised if you have to wait a while for a table. If you're looking for somewhere to socialize with your friends, I would suggest eating here and perhaps grabbing coffee elsewhere. You might feel a bit rushed if people are standing waiting for a table and you are finished eating. read more

The Waffle Factory - Breakfast & Brunch Near Me - Webster, New York

See all

The BEST Belgian waffles I've ever had! Fun atmosphere, friendly staff and the food was served hot and in no time. The server explained everything very well and enhanced the experience. The waffles are much more dense than typical Belgian waffles, which makes them incredibly filling. Amazing toppings and SO many options. Great coffee and other hot drinks! read more

I came here with some friends and their little ones for a delicious dinner. We came as soon as they opened as it is very small in there and we needed to be able to fit 7 of us. As a couple of us looked at the menu the others found some table space we can push together to ensure we all sat together. You order at the counter and then the staff will bring your food to you and clear the table as well. My husband got the original and I got the chocolate chip. The waffles were delicious! There is no doubt about that and this is such an awesome concept but it was just too much for me. I have been told recently that the menu has been expanded to include more breakfast options that aren't waffles (eggs and sides) and that sounds like it would be perfect for me. The waffle was just so heavy and made me feel sick to my stomach. I also left wishing I had something else to eat. I wanted real food for a meal and that just hadn't happened here, I felt like I ate an entire sheet of cake for dinner. Knowing the menu has been expended, I would try it here again, but honestly there are so many amazing restaurants in Rochester that if I want a meal and I am going to go out to pay for it, I would probably pick elsewhere. If I wanted dessert for a meal, this would be a great spot as most of the waffles are dessert waffles. read more