It was a horrible McDonald's experience. The wait time was 20 minutes long at the drive thru. On top of the wait the cashier(Silence) was rude. I asked to speak with a manager (Kisha) her attitude was even worst. This location needs major help in the customer service,wait time and food quality department. I will bypass this location and go to Waverly from now on. read more

Unfortunately I didn't have the pleasure of reading these reviews beforehand and went here to get a Shamrock Shake and Double Quarter Pound Cheeseburgers. I've had bad food, but never this bad. The meat in the burgers were burned, and tasted old and dry. Fries were oddly tasteless and soggy. The Shamrock Shake wasn't mixed well and had orange swirls near the bottom. Will not be back. read more

McDonald's - Shakes not mixed wells. Layered swirls seen in cup and orange swirls at bottom of shamrock shake. - Coffee & Tea Near Me - Waxhaw, North Carolina

The two ladies who worked @10 06/18 deserve a raise !!! Hands down funniest, friendliest best service for a late night drive!

Half full fries every time guaranteed. As much as this is a "non issue" for a fast food joint, it bothered me enough to complain on the Corp website. They responded and apologized. Still, half fries, no matter what size you order. read more

I love this restaurant! This used to be my favorite restaurant but ever since Michael Wilson and Matthew Connell left a bit of my soul died, everyday I would bring my family of 7 to this fine dining restaurant I would be greeted by one of these two wonderful employees. They were my favorite chefs and the food they made was so good that you just had to eat it to believe it. I will boycott this restaurant until they add both of these employees back and give them 150% raises. My family deserves better than the horse Sh*t that you provide me with. Good Day. read more

Thanks to Latonya and Patrice for being so kind and loving!!!! Every time I stop at this McDonald's they are so wonderful. The most caring women I have ever met. May God bless them everyday!!! read more

The worst mcdonalds i have ever been to..my order has been wrong on several occasions..this last time it was actually right...however..my quarter pounder had no ketchup..one pickle and one tiny bit of onion...my southwest salad had no dressing..was thrown in a bag..lid was off..salad spilled out..half the ingredients were missing..all lettuce ...unbelievable! read more

I saw a commercial for the Shamrock Shake so I tell the wife I am going to run up and get one. She tells me not to go to this location because the machine is always down or some other excuse. I go anyway and happy to see the promo sign as I pull up. I place the order and they tell me they cannot serve it yet. I pull up to the window and ask when it will be available and the girl at the window says the machine is down. I say yes, but when will you have it so I can come get one? Response- ahhh, it should be a couple days (shrug). Last year I went to this location to get one in mid March and they had already sold through it ... but the signs were still up. This has been the worst McDonalds that I have ever been to for the last 8 years that I have been hear .... and I have been to a lot of them. Anyone that tells you different needs to get out more! read more

The best thing about this place is that it's convenient and it's a place for the high schoolers to work. Order is often incomplete and friendliness is hit or miss. I do think that if there were better management, these student employees would benefit from it. read more

3 years ago this was the best McDonald's we could find. Now it's the worst. Burgers are cold fries are cold and under cooked. Really a shame this place has gone down. read more

They always get my orders right which is apreciated cause lots of mickey dees dont give a flip about the customer any more. This one is great though and everyone is friendly read more

I recognize that fast food around this area is hit and miss. Especially when you enjoy UNsweet tea. But this McDonalds is exceptional at being the WORST managed fast food place in South Charlotte. I would estimate 70 to 80 percent of the time they have gotten our order wrong. You can sit at one drive through speaker with nobody attending while the other speaker passes through 2,3 even 4 cars (yes I once watched 4 cars get helped while i sat. I eventually just drove up. Once I ordered 3 unsweet ice teas. I got 2 unsweet and 1 sweet. HOPE DOES THAT HAPPEN? My only thought is they just don't care. Came inside once and it had a flood of water on the floor.... nobody even attempting to clean it. Shoes got soaked trying to get a drink. Don't expect quick service at the counter either. The kids who work there are mostly ok... so the only thing that could end up with a place operating this badly is the Mgt. I try to never go there but unfortunately I have boys and i can't say no forever. read more

We stopped today only due to the Halloween contest that began October 5th. This location had all signage up promoting this contest but not one item we purchased ($22) worth of drinks/food had a game piece. Although we only purchased this items advertised on the signage as part of the contest. When we inquired the worker simply said "we should be stating it later but I don't know when." Total BS to advertise you are participating and knowingly not do so. We will never be back. This location is dishonest. read more

I would give them 0 stars if I could. The food is always wrong, we always order ranch and they tell us it's in the bag when it's not, they charge you even when they mess up your order, and no one is wearing a mask in the restaurant. The employees are not friendly and most of them are high school kids who sit around and do nothing to help. gross read more

Typical McDonald's drive thru. Not very friendly but efficient. Just a bunch of high school kids so it was fine.

Takeout choices are limited in the area so that's why we kept going back but they got our order wrong 95% of the time in the 7 years we went there. This is the worst McDonald's hands down, a bunch of young kids working who don't give a crap about doing the job appropriately and getting any order correct. Food order is always wrong, food is cold and they are super slow. read more

Horrible service. Last time I was here, two employees were outside smoking and cussing. One said she's been sick all day and felt like throwing up. It doesn't make you feel confident about the food. This time they gave us half the order. We don't move up here until after we check the order. We told them half was missing. The woman at the window accused us of taking things out even though she was watching the whole time. We asked for a manager. She didn't even listen to our issue. Horrible experience. Worst McDonald's I've ever been to. read more

Every once in a while I want to eat McDonalds. I don't know why. But this particular location is horrible. The employees are friendly enough and that's about as good as it gets. The ice cream machine is ALWAYS ALWAYS down. Always. So frustrating. read more

Awful. The people working here are terrible at their jobs. They make you pull up and wait an extra 5-10 minutes about 40% of the time. They are rude and incompetent. Management really needs to train their employees on how to interact with people. Customer service is a reason why I skip this place if I'm on the fence about going. read more

This is probably my favorite McDonalds in the Carolinas. Such fast service and ridiculously nice people. They are enthusiastic over the microphone in drive thru and the window. The food is well cooked and fresh every time I come here. 10/10 would recommend to everyone and anyone read more

Every Time I go to this location, I get the worst service. Every time I go through the drive-thru, something is wrong with my order! I am not even making complicated orders. Also, my food is never got, always Luke warm. It might me due to the fact they are not very busy. However, breakfast is served all day, which is a plus. read more

The drive through is terrible! Make sure you check your order before you leave the window. About 80% of the time it will be wrong. Food is hit or miss, sometimes it's warm, sometimes it warm and stale. And they never have pies, they always run out of something. read more

Update: Haven't been in about 7 months. Thought a biscuit would be nice tonight since they just released the all day breakfast idea. Asked for a bacon, egg, and cheese biscuit and was told, "We are out of biscuits and have to make them. Is there anything else I could get you?" In a rude tone that told me they had no interest in making it. This was after she took my order wrong twice. I drove off. I just don't get it. Wrote corporate the first time, explaining everything that happened and not a soul contacted me (from the restaurant or from corporate) and now tonight's event. I will always choose something different than McDonalds from now on and advise anyone I come into contact with to not give this restaurant chain any business. Very poor service. read more

I mean its a greasy, fast food place so really you can't have super high expectations. But somehow this place manages to frequently underdeliver. I'd say 90% of the times I've been here the food is cold or stale tasting and the wait always seems to be so long at the drive through. I try not to eat too much fast food anyway, and this McDonald's gives me another great reason to avoid it! read more

HORRIBLE SERVICE, it is not unusual to wait in the drive thru for 10 min. Forget going inside, even worse. Hope another food service comes in soon. read more

Worst service and accuracy than any McDonalds I have ever been to. I can only name one time my order was correct and all I got was a McDouble and a Coke. Very slow at the ToGo window. You'd think if they were taking that long it must be to double check the orders. read more

Worst McDonalds ever. We get breakfast at this restaurant on Sundays sometimes because is the closest one to hour house. But the service is horrible and the restaurant is always dirty with flies everywhere. What a shame. read more

My kids and I visited Mc Donalds in Waxhaw this morning and recieved the worst service. I was told I could not change my order while at the drive thu. I asked for the store number and the young guy told me to google it because he didnt know. I am surprised that the service was this bad. We will never visit this location again. Worst service ever!! read more

This McDonalds has a friendly staff and the food is generally well prepared. When comparing this McDonalds to the one in Wesley Chapel, on Weddington Rd., it's much better in both customer service and food quality. read more

Absolutely the worst. Wait in line 12 min to Oder then sit in parking lot for another 10 waiting for a happy meal.....NOT HAPPY

This morning it took more than 10 minutes from order to pay, not even pick up. Then they give me the wrong order completely. If you have to stop here, check all parts of your order before you leave the window. If you have any other options - Go Somewhere Else!!! read more

This is a bad McDonalds. Needs a complete re-launch with new management. Service, food, and everything is bad! Enough said. I first gave this McDonalds a rating of one star but right now they are doing better and have made improvements. The food and service are better and that is a very good thing! read more

McDonalds should never take 20+ minutes for simple food. Tons of people waiting for their food. It's supposed to be "fast food."

My review for them is really a 2.5 but I'll give them the benefit of the doubt with 3 stars. The drive-through service is just terrible. I went last night to get a coffee. There were 2 people in line in front of me and I was there a total of 18 minutes. Granted there were 2 lines which each had 2 people but it was 6PM. If Mc'y D's can't handle 6PM, what can they handle? read more

Everytime I go to this location they mess up my order then when I went back to tell them they gave me a hard time like I had nothing better to do then make 2 trips for this reason I will drive to rea rd location!! read more

Yep this was a good McDonalds when It first opened but after about a month it went to hell in a hand basket.. Bad service,, slow and wrong orders about every time we go there . Im waiting on them to close and open a Chick Fil a there !!!! We can hope !!!! read more

This is the worst McDonald's I have ever been to on all levels . This is a corporate store which is surprising that it is this bad. We gave this rest 3 sticks and they are out. I would recommend they sell this to a franchisee and let them run it with pride and quality... read more

No line in drivethru but i waited almost a whole minute before being asked what i wanted. Then when i pull up to the first window the girl puts down her phone to get my money. She hands me the receipt and closes the window back immediately picking back up her phone. I told her thank u and she never even acknowledged me. Then i get home and my order is wrong. Its sad that the management is such a pushover and kids are in there with their phones out all the time. Waxhaw enjoyes having a mcdonalds so please step it up. Next time this happens i will confront the girl myself! This happend around 9am monday 10/17/16 read more

The management (Christine) at this store is nasty to customers and employees. She is unprofessional and I witnessed her talk to employees in a rude and condescending manner and she was also rude to a customer that wanted a refund The owner should really, re evaluate his management. read more

The manager LaTonya was very rude. Argued with me over my order and it was never right. Tried to tell me what I did order because she was listening even though she didn't take my order. Was running her mouth about me while the drive thru window was open. Pigs shouldn't work in customer service when they don't have people skills! read more