I don't know why this location is rated so low. I have never had a bad experience here, I work around the corner and eat here often for breakfast or lunch. First, the order is always correct, served fast and hot. I am VERY picky when it comes to McDonald's french fries and some locations produce soggy cold fries. Not the case with this location, consistently good. Second, the staff are very friendly and willing to help. They are more than accommodating. They will continue to get repeat business from me. A+ for this location. read more

Sadly understaffed and no one manning the register. The digital kiosk to place an order would not accept any form of payment and we had to wait a long time before one of the few employees was able to come over and check us out. Not the staff's fault, but rather management. Food was good! But they were out of hash browns at 10AM. read more

I am currently on a road trip. McDonald's is my go to on the road. Walked in, and tried using the kiosk. I was having trouble, asked for help and was laughed at then ignored. I asked three different people to no avail. Finally a worker came over and said they didn't know how to use the kiosk. Ridiculous. read more

This is just a review on the drive thru, I have no experience with the interior. First, not a bad entrance at 9 pm - you may be turning left, but there's no reason for anyone else to be in the middle lane with you. On-coming cars had good sized gaps between them. There is lots of parking on the sides, and a huge lot in back. You could host a wedding there and have enough room for all your guests to park. The parking lot was a good width to accommodate cars parking while others went into the drive thru. The plants are everywhere, obviously well taken care of and well tended. They were beautiful to look at. The drive thru service was efficient and quick. I had my food within a few minutes after ordering. The fries were okay, hot from the fryer. The cheeseburgers were tougher and unevenly seasoned on the patties. It was an okay experience though for a late night tide over. read more

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I love the service at Wolcott st McDonald's. The service is fast and amazin. The crew and management are super helpful and friendly. The ambience is grea. I love coming here. Everyone is very polite. The food is always hot and fresh. read more

I grew up on McDonalds and I'm 70 still enjoying it. Fast delivery service very nice people that deliver. Something about their hamburgers they are soooo good and fries are the best read more

This is the worst McDonald's ever. Everytime I go there my order is wrong. Today I ordered through the app hotcakes with sausage Pick up at the drive-through. I didn't get the sausage and I didn't even get syrup for my hotcakes. Of course I didn't notice till I got all the way home. You won't be seeing me there again! read more

I went in for a breakfast sandwich ABSOLUTELY the best! Made just to my order. Drive through was fast but I ran inside and very updated and clean. Crew did a wonderful job this morning. read more

McDonald's - Sausage and cheese biscuit! - Fast Food Near Me - Waterbury, Connecticut

Ok, Obviously the fattening artificial food tastes amazing. But, They ALWAYS LIE about the ice cream machine being broken. I can't even name all the times I've been to this specific mcdonalds location craving a mcflurry and the say the machines broken, which I'm not stupid. THEYRE JUST LAZY. read more

If you are going to give someone Large Fries with no salt, the least you could do is put salt packets in the bag. The other 12,000 McDonald's across this country automatically put salt on their fries... the employees were polite and friendly but now I need this location to get their food standards together.... Serving unsalted fries, The only reason this location probably gets business is because of the location; surrounded by so many other big name businesses. No Good Drive the 7-10 minutes to the next closest McDonald's location. read more

Terrible customer service skills by the young lady at the drive thru. She didn't give me my receipt then ignored me while I waited at the window to ask her for it. Major attitude problem. She was wearing a regular sweater over her uniform. Not much pride in her job. Stop hiring trash read more

Never. thought. I'd. Yelp. a Mickey-D's. But here I am, after a five-and-a-half hour Bolt Bus ride, and I'm truly thankful for this pit stop. The women's bathroom only has three stalls. Bummer. But the line outside of the bathrooms was surprisingly efficient and fast. The McFlurry and French fries brought me back to my childhood. Of course the fries tasted just the same. read more

Absolutely terrible McDonald's to go to. Don't let the location fool you. I would rather go to a McDonald's in a bad part of town before going to this McDonald's. They took 15 minutes to realize after me telling them that my order wasn't being prepared. the supervisor named Jennifer told me she did not care. After the discussion, I realize the woman's husband and family were eating there and her husband decided to stand behind me, pacing, even went outside, as if I was supposed to be scared of him. When I asked all the employees what her name was, everybody said they did not know. The manager then gave me her name, and the number to corporate. Regardless, they got my order wrong. They forgot all my sauce is a 10 piece chicken nugget, my daughters milk, and her fries for a happy meal. I would definitely stand clear of this McDonald's unless you just wanna get a wrong order or an incomplete one. As for Jennifer corporate will be hearing from me tomorrow. I will never return to this McDonald's again, and will urge everyone to do the same, unless you enjoy punishment. FYI I wanted to give them zero stars but you have to give them at least one for your review to post. Smh read more

They offer one of the most efficient and quick services I've ever gotten from McDonalds. They almost always have my mobile orders ready when I get inside or almost ready. When I order inside its only 1-2 minute wait. My wife prefers this play place for my daughter over other locations too. Its a McDonalds so 3 is a 5 for fast food restaurants. Go here. Not to the Thomaston Ave location. read more

I came to this location through the drive-through at 1 o'clock in the morning and I was asking for someone at the speaker box and no one didn't answer. I stood there for a good 5 to 10 minutes. I eventually pulled up to the window and waited as well, and there was not anyone in sight, I tried calling the phone number and it doesn't work. I will not return to this McDonald's. I thought all McDonald's or 24 seven and had children to feed on a road trip . read more

I was in the drive thru 08/29/21 11:20AM. I had a lady ask me what i wanted, so i wanted mcgriddles. she said it was lunch and we couldnt have them. then some guy started asking me what i wanted, cutting off the lady. so i just responded that i wanted mcgriddles - TO SOME NEW GUY WHO INTERJECTED - the lady then proceeds to catch an attitude and tell me that we dont got it and that its lunch and she already told me. i explained i didnt know who i was talking to and both gave me attitude. how is your establishment going to make a mistake and get angry with the customer. not professional at all. just SAD. read more

I went through the deliverary around 1:45AM after a taco bell door dash pickup order went through an hour before and when we went to get our food they said it was never made and they closed at 1:30 due to staff shortage. We dealt with that and were recommended to the Mcdonalds down the road that was the only other place open at the time. No vegetarian options, makes sense considering the time. I got 3 mcchickens and a double cheeseburger while my friend got a large fry. It was the best mcdonalds double cheese ive had due to them simply not drowning it in ketchup and mustard which is usually the unfortunate case. I'm eating the mcchickens now and they are quality (2/3 so far). There are 3 mcdonalds closer to me however the taco bell incident is what introduced us. I will happily drive 6 more minutes for this Mcdonalds than any other one I've frequented in the past. 02/23/22 - 02/24/22 night workers you all are awesome and thank you for fixing my night. read more

McDonald's - a person eating a sandwich - Fast Food Near Me - Waterbury, Connecticut

went to get some food and no one was taking the order at the drive-through, pulled up to the window a guy showed up said "one moment" came back and said " She said we're closed because the system is down" smh read more

Fast food my ass, they always have you park and wait, always getting orders wrong. Avoid at all costs.

Waited for around 17 minutes for my cold food. Staff was not nice, most were goofing around while 1 guy was obviously taking on too much. Was missing food in my bag. All around terrible. They obviously needed more staff, or at least people who wanted to work. read more

Terrible all around. Staff can't manage lines and orders. Plenty of staff on hand but general incompetence from all employees. Botched my order...special request for plain cheeseburgers ignored. Forgot drink for happy meal. Ketchup station completely empty. 1 of 2 fountain drink dispensers broken. Play space is ok but a lot of riff rad parents with unsupervised kids. Go anywhere else. read more

McDonald's - Fast Food Near Me - Waterbury, Connecticut

I am grateful they offer dine- in though the last couple times I've come, they don't seem to clean the tables in-between. I've been here for 45 mins. & no one has come out to clean the tables. It used to be that there was always someone assigned to keep the dining room clean. What happened to caring about the customer who actually likes to get out of there car & come in? read more

Not the best place to eat if your in a hurry. Sometimes....SOMETIMES, u cam get in and out fast but 75% of the time, plan on waiting for "fast food!" I literally jist waited in the drive thru line for 27 mins and NOBODY ever took my order. I witnessed 3 other people get tired of waiting to order and just left. I also got tired and aggravated of waiting 27 mins to order "fast food," so i also left w/o ordering. Pretty sad customer service if u ask me. It's 1am in the morning, there was only 2 people at the pickup window waiting to pay so it wasnt like they were busy at all......very poor customer service. read more

I'm only giving them a 1 star, because 0 is not a choose. The location may have had an upgrade, but the service is horrible. You are better off, driving to another location, don't waste your time. read more

As far as McDonald's go, this one isn't bad at all. The staff have been friendly and the place is pretty clean. The best part of this location is the enourmous PlayPlace. Seriiously, your kids can easily get lost in it. It's a solid 2-3 stories up to the entrance of the long swirly slide. My daughter loves to stop here on our trips by. read more

This McDonald's is the best in the area. The customer service is phenomenal, Lori waves and calls me by name when I come in. The food is fresh and fast. I never used to like fast food; but this McDonald's restaurant has changed my mind. read more

Sat in the drive-thru for approximately 20 minutes not moving for 10 of those minutes, up one car, no more moving...Can't just leave because there's a median/curb next to us and cars behind us. They didn't even say "sorry for the wait" or "thanks for waiting" either.... Cold nuggets. read more

I shouldn't have expected so much from them. I walked in and said hello to then be looked at and ignored. The manager or shift leader continue their personal conversation in a different language. I waited a few minutes more thinking someone would get the idea that I wanted to order, but they didn't. So I just walked out. If you're thinking about stopping here for a bite to eat don't. I few yards away you have better options. BROOKLYN BAKING CO. great for breakfast, pizza, or a snack. And right next door is Frankie's best Hotdogs in CT. read more

This is one of the worst Mcdonalds around. Service is slow and they made my Big Mac upside down and a mess. If your in the area keep on driving bye a big POS!!! read more