We stopped by this Starbucks around 6:30 a.m. to grab some early morning drinks. Although the selection was a bit limited, and they didn't have the exact green tea I wanted, I'm still giving this location a 5-star rating--and here's why. I ordered a solo long shot, which is often a bit tricky to explain at most Starbucks locations. Typically, I find myself having to explain what a long shot is, but not this time. Leah, one of the baristas, immediately knew what I wanted. Before the person taking my order could even ask for clarification, Leah stepped in with, "You want a long shot?" That was music to my ears! Not only did Leah understand my request perfectly, but she also made the best long shot I've ever had. The attention to detail and the seamless service really made this visit stand out. It's not every day that you find a barista who knows exactly what you're asking for and delivers it with such expertise. Cheers! read more

This is the only Starbucks where my drinks have been consistently and deliciously made! I always do a mobile order and usually just pick my order right up but have never had to wait more than a couple minutes if it's not ready. The staff are always friendly when you walk in and the space is nice and clean. Also their new horchata shaken espresso is my favorite drink to date! read more

Starbucks - Iced Horchata Oatmilk Shaken Espresso - Coffee & Tea Near Me - Waterbury, Connecticut

Really nice staff. Speedy order. Very very kind cashier. Just a great overall experience. Despite it being extra extra busy everything flowed quickly. I had a hard time thinking of the drink I wanted to order and she kindly helped me making sure I ordered correctly. Great experience overall. The way it should be. read more

Starbucks - a coffee shop with stockings hanging from the counter - Coffee & Tea Near Me - Waterbury, Connecticut

For me, as someone who is frequently in need of a meeting spot easily accessible from a major highway, this Starbucks location certainly does the trick in the Waterbury area. In the world of Starbucks franchises, this one offers ample parking, good seating and an overall "clean," modern, recently renovated vibe. Coffees and food are standard "Starbucks" quality. Staff is friendly, efficient and speedy. read more

Coffee is good but the service is terrible. Every time my husband and I go here, we order coffee and dessert. They ALWAYS forget to give us dessert and continue to assist customers. Please remove the tip jar as I will never tip for the terrible service at this establishment. read more

This Starbucks has very great survive. It only takes them a couple minutes to make your order. This is probably the best Starbucks in Connecticut read more

I used to love Starbucks (when i lived in NYC) not sure if it's location or they are in need of stepping up their game. It's just not worth it's price anymore. Nevertheless, it beats Dunkins lol but i think I'll stick to Organic coffee and creamers i could make at home to-go for pennies on the dollar and a healthier choice. Service at most and this Starbuck is usually pleasant and a clean environment, so that accounts for those 3 stars. read more

It's no mystery that Starbucks is by far my favorite stop for coffee and other selections that are spontaneously dictated by my cravings for great coffee. I have visited literally hundreds of Starbucks' location since they've come into existence and although they all seem to be pretty consistence with the quality of the products they offer; the service, quality of the product, wait-time, cleanliness and accessibility of the location are the five points I will rate all of them on going forward - so to make the point I've recently incorporated a rating system based on this short list to calculate the rating of the locations I visit. I feel all these criterions are controllable by the corporation, the franchise owner or store manager. Service - 5 Stars Quality - 5 Stars Wait Time - 4 Stars Cleanliness - 4 Stars Accessibility - 5 Stars Rating - 4.6 Stars Beautiful coffee shop very friendly and outgoing staff - definitely a 5 Star experience... read more

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There is a Starbucks location closer to my house than this one, but I drive the extra five minutes just to go here due to bad parking and rude staff at other location. Every time I come here, I've always encountered friendly & helpful staff. There have been times where I didn't know what I wanted and wanted to try something new. They take the time and help me choose something. I've never felt rushed or like I am bothering them which is silly to say. But I have felt that way at many other places. The drinks are always great, even when I order special ones from Pinterest I've seen. They have a great selection of merchandise, sweets and snacks. The interior is also very nice to sit and relax as well as the patio outside but I haven't sat out there yet. The only con is the drive thru is always jam packed here and I've waited 15 minutes in it before. I know they are always busy and employees work hard, but I choose to go inside as it's a bit quicker than drive thru usually. This location is probably best in my area though. read more

Starbucks - Venti pink drink with mocha cold foam on top and sweet cream cold foam with pumps of mocha = chocolate covered strawberry very pretty - Coffee & Tea Near Me - Waterbury, Connecticut

I was in the area visiting a friend. I come from Astoria, Queens where we have a ton of Starbucks and this one made one of the best iced coffees I've ever had! I'm dead serious! I'm still thinking about it. I got a trenta iced coffee with 2 shots espresso and pumpkin spice sauce and it was so good and rich and strong. Other Starbucks always make watery iced coffee these days but not this place. I also love that they still have plastic straws! I hate those gross paper ones. The only thing is it gets very busy especially the drive thru and they have big milk and sugar out on the bar inside. Staff is also extremely pleasant. read more

Starbucks - Trenta iced coffee with 2 shots of espresso and a lot of pumpkin spice. (I'm too embarrassed to tell you how many pumps of it I get) lol - Coffee & Tea Near Me - Waterbury, Connecticut

Really hate to give low ratings but this is the second time in a week that my coffee has been made incorrectly. We ordered two pumpkin cream cold brews. At all the other locations they make it correctly as shown in the advertised picture. This serves a purpose, the pumpkin cream mixes with the cold brew as it's consumed for better taste. Today we got a premixed coffee. Can barley taste the coffee or pumpkin. The whole thing seams like cream. Please see the attached picture. To top it all off, these coffees are $5.10 each. read more

Starbucks - Correct version - Coffee & Tea Near Me - Waterbury, Connecticut

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The best soy matcha latte I've ever had was from this location, so I highly recommend them. The location has friendly staff who took care of me and made sure my order was made correctly. I normally do not review chains unless they are either very poor or outstanding, so I would recommend coming here if you are in the area. read more

Shout out to Shane who manages there...he was top notch in helping me resolve an issue I had with a recent purchase (unrelated to that store or their service). He was kind, resourceful, quick and I deeply appreciate his help! Will be back when in the area! read more

Not one to complain usually. For years I have always ordered the same thing at Starbucks, an iced dopio espresso with an extra splash of milk. This location likes to pour some iced coffee in my cup and call it a day instead of waiting for the espresso that I ordered to brew. I let it slide twice, then finally i kindly mentioned to the barista that the last time i ordered my dopio they gave me iced coffee and that the difference is very noticeable, and i asked if she could make sure that doesn't happen this time. She gave me attitude. And yet again i was given an iced coffee. Im over this location. Will stick to Southbury and Seymour. read more

Very happy that there is a drive thru especially that their parking lot is typically packed making it difficult to frequent the cafe & seating area. The drive-thru has taken upwards of 10+ minutes for just a cup of coffee which is crazy but yet very inconvenient . My issue is with their overall lack of understanding my very simple coffee drink order with steamed milk, I never have an issue in Watertown but almost weekly I get over charged with the incorrect order, so just pay attention to your order & enjoy. read more

I really love this Starbucks, the staff is great; they are nice and patient when I take a little bit longer to order something. My daughter has a dairy allergy so my diet consists of DF items. So I typically get the mocha latte with coconut milk and no whip. Sometimes they are out of coconut milk and almond milk, which sucks. However, the real reason for the 3 star rating is because of the lack of parking. Due to the fact that I never know if they'll be out of coconut milk, I have to go inside because it takes me forever to figure out what else I would want when they're out. I can never find parking, which is a huge let down- but I knew that there would be a parking problem when they first announced Starbucks was being put in that tiny spot. read more

!!!!!!MOLD ALERT!!!!!! On my way home from a long road trip. We had 3hrs left to go. I placed a $40 order the drive thru and was extremely dissatisfied and disappointed. The drinks were made wrong and weren't tasting great at all. I never had major problem with Starbucks until now. I received a MOLDY SANDWICH!!!! Any mold on any food being served to someone is completely unacceptable. It's a HEALTH AND SAFTEY HAZARD!! I don't understand why they don't inspect the food first. We couldn't return because we were so far out already. This place needs to check all of their foods!!!! read more

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The line was long but usually Starbucks is pretty efficient. This location needs a visit from corporate. The drive thru line barely moving. Figured out why when I got to the window. First the server tried to give us someone else's order then went to go look for ours. As we watched through the window, the staff was doing everything but making coffee. Horsing around. No one at the expresso machines. Makes me wonder where the manager was or even if there is one. Will definitely take this Starbucks off our list and drive the extra five miles if we want anything read more

I found pubic hair in my cake pop. My drink had a glob of snot

I think they get an unfair rating because of the wait it takes in the drive thru sometimes but ppl have to understand how insane the drive through gets as it's the only starbucks in the area. If you go inside they're very fast. The quality of coffee is always good, and you can see they always have a ton of ppl staffed working like crazy. read more

This location used to be much better but has been consistently going downhill. The mobile app is not always accurate to what's available. 2 drinks yesterday were not full (not a foam or whipped cream deflation problem) and today received my drink with no espresso in it. My non-milk drinking husband didn't realize until he got home. Trying to contact customer service was like pulling teeth. The store wanted us to return the drink for a refund, well it's almost 15 minutes away from my house. Too bad there's not a better location in the Naugatuck area. read more

Starbucks - No espresso, can they not see how white it is? - Coffee & Tea Near Me - Waterbury, Connecticut

The drinks are amazing. But the service stinks. It takes over 20 minutes in the drive thru. Totally uncalled for. It is about the same amount it time if walking into the cafe to Order. Make sure you have plenty of time if you are stopping at this location. read more

Every time I go here I have a great experience. My order is always correct and made very quickly. The staff here is very proficient and doesn't give attitude when I order stuff off the secret menu which is rare. read more

Starbucks - The Unicorn Frappe - Coffee & Tea Near Me - Waterbury, Connecticut

They don't know how to make drinks properly at this location. I ordered a iced chai tea latte with 10 pumps of chai, toffee syrup, and cinnamon dolce sprinkles on top and it's a mobile order so the sticker says exactly everything that is to be put into the drink all they have to do is follow what the sticker says. I've been getting the same drink for years and know how it's supposed to be 10 pumps of chai is a lot and the drink always looks pretty dark. When I saw my drink I knew just looking at it it was made wrong it was very light and I was right because when I took a sip it literally just tasted like watery milk that had been sweetened a little bit. I asked the the cashier if they can remake it and I hate to do that but I know I won't drink it and I don't want to waste money so she told her coworker to remake it I saw she gave an attitude that she had to remake it but proceeded to remake it. When they called my name and gave me the "remade" drink it was literally the same watery milk with barely any chai at all in it and this time they didn't put in the dolce sprinkles which I pay extra for. And my boyfriend also said his drink was very watered down and didn't have the amount of expresso that he had ordered. Anyways the drink they remade was even worse then the first one and I ended up throwing the whole thing away because I can't drink flavored watered down milk I'm sorry but that is disgusting. I don't get what's so hard about putting in the correct amount of ingredients but I guess they can't even manage to do that at this location and they seem to have horrible attitudes on top of it. Do not go here unless you feel like wasting money. read more

Starbucks - Chai tea ...or flavored milk - Coffee & Tea Near Me - Waterbury, Connecticut

Horrible wait no matter what time of day or how many cars are in line ridiculous!!!!!

Line is very very very long, ALWAYS do not come here in a rush, for a Starbucks they are really slow now happy

If you want to wait a loooooong time & still get the wrong drink then yes, go to this Starbucks. One time I even decided to go inside hoping I would get faster service because the line had about 12 cars. I walked in and there's a line of people waiting for their drinks too. Literally 4 people working, taking their sweet time. Sucky service for such a brand. OH! If they make your drink wrong just be prepared for a stare down. They'll hope you'll say don't worry about it and drive off after the 20 min wait. Mcdonald's has amazing caramel macchiatos btw. read more

Brand-new Starbucks very nice inside outdoor seating for the spring/summer conveniently right off the highway towards Danberry Middleberry read more

Starbucks - Coffee & Tea Near Me - Waterbury, Connecticut

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Staff are clueless and will provide you with the items you order....eventually, when they feel like it. Placed an order for 4 people and over the next 10 minutes our drinks came out one at a time as they decided to help and fulfill other customers orders. read more

Seems a tiny bit larger than most Starbucks locations, and has a large patio to sip some frappy faps when it's nice outside. Or, sip some hot chocolate during a blizzard if that's your thing. Oh, and a drive thru! Starbucks pro tip: Download the app, order ahead, and than go straight to drive thru if there is no line. Fastest latte you will ever get. Booom, goes the dynamite! read more

Quick and efficient...drink was well made (although it was kinda gross...I never did like the green tea lattes, silly me getting sucked in by the CITRUS green tea latte...that's not their fault though...it's just a weird dislike of mine since I looooove green tea frappuccinos). Bonus points for a drive thru. Now they're SLIIIIIIIGHTLY closer to me than Watertown. YAY. read more

I went today December 29, 2020 to Starbucks and waited in the drive through for about 10 mins. Which I go every day for a coffee. I placed my order and asked them to steam the milk. The cashier gave me the price which was around 5 dollars and chance but when I went to pick up my coffee at the window he charged me 7 dollars and change. I asked him why are you charging me more and he replied that it cost more to steam the milk. I told him that you can't give me a price then charge me 2 dollars more when I pay. He was so rude and he said "do you wan the coffee or not?" I said yes, I waited long enough on the line. The he gave me the coffee and slammed the window and walked away. I waited to get my receipt but he never came back to the window. (He was a heavy set guy with glasses working in the drive through window today when I got my coffee at 135pm) I have never been so disrespect. That kid should not be working with customers with that attitude. read more

Drive is A great idea however you never get what you order. The space is great and great location. Parking is A nightmare. Take few more minutes and drive to Watertown read more

Worst Starbucks location I've ever been to (and I've been to a lot) Parking is a nightmare, line for the drive thru spills out onto West Main Street and the staff is painfully slow. Waited over 10 minutes for an iced Americano that never did find it's way to the barista. Asked for a refund and left. read more

This is the slowest Starbucks I have ever been to. Over 20 minutes in the drive thru for a mobile order. I had an infant in the car otherwise I would have gone in. read more

This place is absolutely horrendous. One of the slowest locations I have ever been to.

typical starbucks dont waste your time with awards program; points expire quickly this starbucks very noisy for a place that has no customers the music is so loud the cashier cant hear the orders nor you hear her the coffee is ok, its starbucks .... but if your looking for something other then Pikes place roast then you will have to wait for a pour over forget about decaf no seating no wifi read more

Instead of educating the customer on what drink options are available, I was given a "I don't know what that is" answer. I don't drink Starbucks coffee or ever will. I was picking up something for my wife and had no clue about their menu. Instead of intimidating a customer try helping instead. read more

This place is so incredibly slow. Waiting in the drive though lane for 20 minutes with only four cars ahead of me. I just don't understand why west Main Street Starbucks employees can't get it together. All the other drive throughs are nice and smooth. Let's go management do your job and move the lines! read more

**Updated: been back to this location 3 more times with friends and customer service has dramatically improved. There has been a staff change and the new staff are not only friendly but also very quick with orders. I'm a happy returning customer :D! First time coming to this location and I was so disappointed. Came in right before 8pm and there were only two customers in the store who already got their drinks. Placed my order for two drinks-- one Tevana iced tea/lemonade and another Oprah tea latte made with coconut milk and skinny vanilla syrup. The barista gave me an attitude because my second drink was customized...whatever I let that slide and Paid for my order with my phone app. As I was waiting for my drinks, I was looking at the mugs\tumbler displays. Decided I wanted to get a $10 glass mug. When my order was ready, I told the barista to ring up the cup. He made a snotty remark-"Oh, you want that too?". I paid again with the app.. which took less than 2 seconds, I did not need all that attitude from him. AND when I finished paying for the GLASS cup he did not even give me a bag.. I had to ask for one and he practically threw the paper bag at me without bagging it. I hate writing complaints but this was by far the worst experience at any Starbucks I've been to. The store is fairly new and trendy, but I would not be returning if the barista(s) keep up with this kind of service. read more