Order kiosk wouldn't spit out a receipt. Went to front desk to complete order. A large drink. Waited for a few minutes before she finally akki me to order. Frustrating to just stand at the counter and be ignored. Finally got the order in. Waited 15 minutes only four (count em) people in the restaurant. I had to go again to the front desk to retrieve my drink. I hadn't been to McDonald's in a decade. I'll not return again anytime soon. Terrible customer service (or lack thereof). read more

McDonald's - Fast Food Near Me - Tucson, Arizona

I m at the Airport early for a pick up., Breakfast first. Coffee n egg McMuffin and a hash brown. Dependable meal All good Very clean restaurant and restroom. read more

McDonald's - Counter - Fast Food Near Me - Tucson, Arizona

Bad service , employees are very rude . Manager is always in a mood . I don't recommend here . Service and food are not it .

Ordered through DoorDash McDonald's forgot 4 out of 5 drinks had to reorder through DoorDash which probably upset them and was welcomed with barbecue sauce all over the inside of the bag! Real mature guys. read more

McDonald's - Intentional open sauce package poured all over my bag. - Fast Food Near Me - Tucson, Arizona

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got my order wrong and charged me seven dollars for an item that should've been a dollar and instead of apologizing decided give me attitude with my refund read more

The service was awful they got my order wrong twice the same time and the manager he was mean to the customers and to his employees which he did not accommodate me cause of the wait time I waited til they got my order right I will not be coming back to this mc Donald's read more

Stayed at the order screen for 10 minutes without anyone answering, then they finally just shut off the screen and refused to answer... worst service in Tucson! read more

Got my order wrong twice in one visit. Finally pulled out to eat and my food was cold. Trifecta read more

MCD near the airport on the south side off Valencia. Good place to hit if in a hurry. Lunch times can be crowded and there is only a single drive through which ends overflows with a few cars and blocks the parking sometimes. If it starts to back up, try running inside because it might be faster. Like other MCD the cleanliness tends to get worse depending on the manager or if it is right after lunch. They do have a television and usually the bathrooms are clean. Is remodeled so not the 'worst' like some of the older MCDs. Again the status of fast food places like MCD can change quickly even by the shift. NO major issues yet. read more

Boy oh boy. McDonald's location 3105 E Valencia, Tucson, AZ 85706 Is definitely a different breed. Those employees do not care about you in any way shape or form. I'll put in a mobile order, mobiles can take anywhere from 5 to 10 minutes to process into the locations computer, at least that's what happens at Jack-in-the-Box. So I took that and I applied it to every mobile order I placed; so I usually give it some time before I actually go to the restaurant. I get there and my order isn't ready, OK fine no big deal. I'm asked to pull forward. There i wait a few more minutes. I'm waiting for someone to walk out of the door, out of my peripheral vision I see a bag waving the woman is behind me reaching over the rail to give me the food. Fine! Reaching over the rail is easier then walking around coming through the front entrance and walking down to the car, so cool. I get home, set up a program on the TV, and discover my order is wrong. I go back to the restaurant let them know what happened. I will say the manager took good care of me, he was a really nice guy, the only nice person in the restaurant. Everyone else ignored my presents. IF YOU DONT LIKE CUSTOMERS, DO NOT WORK IN CUSTOMER SERVICE. I really don't see why they're such a hard concept to grasp. read more

Closed in a half hour and purposely ignored 2 cars in the drive thru. I'm pregnant and when I crave something, I need it. I work in customer service and I know how this goes.. don't hide to not help customers. Unfortunately it's the closest mcds in the area. read more

I wanted to like this place. The interior was done very nicely, and they had real TV (basketball) on not some canned McD network. However, the wait times are about the worst I've ever seen...and I was the only customer in line. read more

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My order was missing a hash brown. I ordered the Bacon Egg & Cheese McGriddle Value Meal and Large Carmel Macchiato. However, my meal was missing the hash brown. I worked for McDonald's in the past & if this happens & the customer notifies the manager, they usually receive a free meal not just another hash brown. I was offered a hash brown as long as I can return before 10:30am, but I'm in school today at 07:00am. I won't be able to return until tomorrow & why would I just want another hash brown tomorrow? I wouldn't. Anyways, I'm just trying to help get the point across that other McDonald's restaurants customer service skills are better. If I mess up an order, I go above & beyond to fix the order and make the customer happy again. In doing so, I keep a customer for life & in return, that one customer will probably tell 5-10 of their friends how great my restaurant was at making me happy, not just offering a replacement the next day before 10:30am. That's only half the solution. Always, Always, Always make the customer happy & smiling. If you lose a lifelong customer over a $9.44 meal, you're not going to be in business very long. Definitely expected more from my favorite breakfast restaurant... thanks for trying though. You get a A for effort but you get an F in customer service skills. read more

This is the closest location to where I was at currently in space and time so I figured a quick drive up run would be simple right oh I was so wrong? The location closes at midnight and I could see that there were employee cars in the parking lot and somebody was at the drive up window however as I approached and then sat for at least 5 minutes at the drive up ordering kiosk if that's what you call that thing no one responded to me no one responded to the car and the other drive-up next to me. After wasting a good 5 minutes of my life that I will never get back I chose to leave as I drove off I noticed that I could see no one inside the restaurant no one was to be seen anywhere I can only assume they are in the bathroom jerking each other off. Epic failure on a massive level of assholery read more

I had mcnuggets for the first time and when combined with sweet and sour sauce I felt as if I was giving God himself a BJ I had an out of body experience when it reached my taste buds great job read more

This place SUCKS!!! I have been there a couple of times since unfortunately, it is the only McDonalds near my job, and almost every time they get my order incorrect. I went this morning and ordered a large coffee with three creams and one splenda since I am on a special diet that requires me to not have sugar. When I tasted my coffee it was extremily sweet, when I looked at the sticker on the cup, I saw it was made with 12 creams and 12 sugars!!!!!!!!! I mean, imagine I was diabetic! when I went back to the store and requested to speak to the manager, all he did was laugh and make another one. This place needs a new manager who trains their staff better and who takes things moren serously read more

I'll admit it... I am a bit addicted to McDonald's french fries... Ok, more than a little addicted. This location is very effectively helping me kick the habit. Every single time I visit this location my potato item is cold and stale. If I go for breakfast, my hash brown is cold and clammy. If I go for lunch or dinner, cold, stiff, nasty french fries is what I get. The sandwiches always seem to be fresh and the drinks are always as I order them, it's just the potatoes they can't seem to get right... and I'm a potato kind of girl, so that's a problem. The service is always acceptable from what I can tell, but I have only gone through the drive-thru. There are only 4 or 5 parking spots at this location, so that makes it kinda difficult unless you feel like trekking from the parking lot way behind the building. Uhh... no thanks for me. read more

Service is nice here. But every damn time I want a McFlurry, the machines broken. I know that's a damn lie lmao also they blend it only at the top so the last 3/4 is just plain ice cream. I asked for a McFlurry, not a sundae. So mcblend that for me please. read more

Always busy but haven't had bad service would rather drive to this one than the one closet to my house

Not good. Food is fine but they don't understand how the ordering machine works. We ordered to eat in and they never called our number. Turns out it was sitting on the table as a takeout for 20 minutes. Cold fries and no drink. Plus when my husband went to ask for a cup she ignores him for about 3 customers. Staff need some training. read more

Literally the worst service I think I have ever had. The order through the drive through was wrong. The kid at the window didn't know how to correct it so he called the manager over, as he should. Once she came over, she was impatient and rude. She "Helped us" correct our order, but it became more expensive and included a 20 piece McNugget we did not want. Once we said this was incorrect again, she became even more rude. We mentioned that this service is why this location only had a one star review, and she threw her hands in the air and said "OH WELL" in a sarcastic and demeaning manner. We were taken aback, asked her name (it's either Alyssa or Melissa, she said both). We finally accepted that we weren't going to get what we wanted, regardless, and just moved on. Do not come to this location unless you are looking for an incorrect order and rude service! read more

This is the worst place ever, I walked in and wasn't greeted and wasn't even told be with you in a minute. I waited 10 min with no one helping me. The manager and crew were all cursing in Spanish and yelling. The whole thing was so unprofessional. Will not be coming back ever. read more

This is the worst McDonald's in town. I ordered two hamburgers and was served two sausage patties on buns. I don't particularly like the taste of pork and recognized the taste immediately. I presented it to one of the employees and was told it was beef. The manager said it was beef and then that was parroted by one of the employees. All I wanted was what I had ordered. I don't expect to be told I'm a liar in front of a busy lunch line when I have nothing to gain from it. I think the situation could have been handled more professionally. I won't be visiting this McDonald's again. read more

Worst service ever. Always have to park an wait from drive through never honor specials that are being offered at other locations this location is poorly managed as well has an unfriendly staff read more

Always drive away with a special order (no cheese) gone wrong. The service is horrible and the location is disgusting. Don't you dare try the fountain sodas. read more

If I could give 0 stars I would. We ordered on the drive thru. The pick up window was closed and you had to drive around to the side of the store and wait for them to bring out your order. After waiting for what seemed like an extremely long time the employee brought our food out, if this had been the end i could have dealt with it and went on our way however after handing us our food I informed him he forgot our drinks and he said he would bring them right out. After 7 minutes which seemed allot longer and cars behind us started getting there food I got out and went inside. No one was getting our drinks so I asked the gentleman at the counter where the kid that brought our food was and why haven't we received our drinks. I was told he was to busy. Yes to busy! All this in war shot of the manager who simply told him to hurry up and never addressed me. I will be calling their corporate office. Avoid this place if you want any kind of service. This was enough for me to never go to another McDonald's. read more

After watching a documentary about Mc Donald's Corporation (not supersize me) This Mc Donald's has the worse service I've ever experienced. The word fast does not go along with the food. In the morning before 6am on a Wednesday only 2 cars in front of me in the drive thru and my wait was 15 minutes. They are either very under staffed or can not multi-task . This establishment is always my last resort. In the 6 years I've worked next to Mc Donald's it has always had the same problem. It's frustrating and loses my service. It appears upper management doesn't seem to care since no changes have been made. read more

I had one particular good experience here I was in a rush going through the drive thru to get my daughter a happy meal. I just so happened to be like .67 cents short when I went up to pay and as I was frantically searching through my car and purse for change the manager stepped in and covered it for me . Thank you to who ever you were unfortunately I didn't see a name tag but thank you again! read more

I went to this location on my graduation night, my mother wanting to grab a quick bite on the way home since the ceremony took hours to finish. We prefer going into the lobby since the drive thru at McDonald's is usually hectic. To my surprise, the door was locked. It was 9 pm. I knocked on the door and the staff just looked at me, side note the customers inside also didn't do anything even though they saw me knocking. They also didn't have their hours on the door or anywhere for me to see. A quick Google search let me know that this location closes at 11 pm on Wednesdays. I usually wouldn't care but this was really disappointing. I understand the frustration of wanting to close on time and get everything done so that everyone can go home (I happen to work at a fast food place, usually working the night shift) but this would've been a quick walk in, walk right about a few minutes later situation. We weren't planning on eating inside. I am upset at the fact that the staff didn't even give us the benefit of the doubt, especially because some of them already know me as I happen to be somewhat of a regular. Please consider how you make customers feel when you lock them out for no reason, it sucks! read more

I'm not even exaggerating when I say this is the worst and slowest McDonald's in Tucson. Avoid.

One of the slowest McDonald's I've been too. They are constantly understaffed during the morning causing the workers to yell for help. Waited in line for 10 minutes and had to walk out to avoid being late for work. Don't waste your time there. read more

Bad service in drive thru, avoid this place unless you want the wrong order with a side of bad " I don't give a sh&t" attitude!

Slow! Waited 10 minutes in the drive through, with a line of cars behind me and a few ahead. If there's a issue with a customer or their order is going to take a while, have them pull forward so others can get their orders. read more

One of the best customer service I've had at a McDonalds. They brought anything I needed right to my table n refilled my drinks n got my condiments. Very nice and polite. Food was also great. read more

THIS McDonald's is wack! I ordered 3 things through the drive through at 6am 11-15-2016. But for some reason it was as if I knew the menu better than the guy taking my order because he couldn't get it right, not only that I had to repeat myself 6 times because either their speakers suck balls and he was just plain retarded. But when I get up to the window the princess working the drive through was nothing short of being rude, like she hated he life and job, ( don't blame her). She opens the window doesn't say anything, grabs the card out of my hand, hands me the food and shuts the window. So I sit there till she finally realized I was still sitting there, I told her they forgot my drink. She looked around and handed me something in a hot coffe cup, and when I told her that's not what I ordered, that I had ordered the cold or iced version of that drink she told me "No that's what you ordered". Ok, it might have Ben a mix up since the guy at the drive through couldn't hear me, and asked if they could switch it out. In a blatant and rude response she stated "no, this is what you order". Getting mad I explained that might be what you guys had gotten down but that's not what I ordered, because I had to repeat it 5 times at the drive through. And all she said was "sorry, you want it or not?!" I told her she can keep it, looked like she needed it more than me since she obviously is in a bad mood or hates her life. But either way, that's not my problem. Why is it my fault she hates her life so much?? Thanks McDonald's! read more

Typical McDonald's strategy to serve drive thru customers at the expense of walk-in customers. Waited five minutes not to be served inside. Tried the drive thru and was in and out in less than 3. read more

Horrible place, went here for breakfast, placed order and waited, waited, waited. Six other people were served and received items before the person who took my order looked at me, with a blank look and asked if I was waiting. Ok I know its Mcky D's but geez, you just waited on me six minutes ago. She asked what I ordered, again I'm thinking you can't remember? Produced my receipt, she turned around, picks up my now cold sandwich off the stainless steel counter, places a hash brown in it and hands the bag to me. I asked her if the store was a corporate owned or a franchise. She turns the bag around and points to a 1-800 number. I state that this was the worst service ever, she stares back at me blankly. This place is a hell hole, crew members are yelling and laughing, TV is really loud, totally ghetto! read more

Listen to the other one star reviews. Sat in line for 1/2hr. Would have left but sandwiched in small parking lot. Waited 10 min to order. 20 min to get food. They came out and hand delivered food in line. Mine was cold. Had to wait longer to get warmer food. There must be a reason why this particular store over the ones get such a low rating read more

Not happy about the service at this point, the last three days I've been coming here for my lunch break. Lately it have been before a rush first day the manager calls my order cause it's ready of the bat there's no fries with my meal. Cashier tells the manager there's fries with that order to let her know well she just looks at him and walks away cashier looks at me and gets it cool way to step up for the manager dropping the ball. Day two three orders get called before me kinda a rush but not to bad. Doesn't bother me cause I'm a patient person. Well I get my meal I order a double quarter pounder and I get a quarter pounder, I just laugh and shake my head just walked up 2 managers walking by the court 2-3 times till one says something to me I show them the box and open it to show them the burger they fix it no apology or nothing. Day three order a large meal same manager that takes the order gets the fries. They're medium fries, point of this story is I really think you got a problem with the managers you got there. Need to fix the small stuff before it makes the employees see that's ok customer service. read more