3/22/2026: There are a lot of negative reviews here, but I have to take a moment to give a compliment to Palig, who was the manager on duty today. For a fast food place to earn a is a lot, and today she went above and beyond! This location is very close to my 94 year old Mother's home and Momma is a big Filet-O-Fish fan, in spite of typically eating healthier. They've gotten a lot more expensive o er the years compared to other fast food sandwiches, but she will drop $6+ when she needs her "fish burger". McDonald's has their springtime sale, $2.99 on Fridays for a month. In the app, they're offering $2.50 each every day, up to 4 per order. That's less than half price! So when I'm in town, I use the app and score for Mom, getting the tartar sauce on the side so she can save extras for another day without them getting soggy. It works! The issue is, my brother who lives 5 minutes away from Mom and doesn't use apps on his phone because he doesn't trust them. ‍ Then it dawned on me, I could place the order in the app selecting that location and send him a screenshot of the confirmation. Voila! I called to see if that would be an issue and Palig was so sweet. She didn't think the app would allow me to order from 50 miles away because it uses proximity sensor to have your items ready and fresh when you arrive. Maybe my brother doesn't want McDonalds to know where he is ?‍ I told her I'd try and see if it works and she sweetly offered that if there was an issue to have brother ask for her and she would try to make it work. Kudos for that level of service! The only problem we had was people at the drive through window questioning if the order was placed at the right store because they couldn't find it with the mobile order code. Palig found it right away and handed him the bagged order, already paid for and he was off to deliver to Mom who was so happy! Thank you, Palig... I hope your bosses see this and recognize that you go above and beyond to help a stranger over the phone to do something nice for her Mom! You really made our day today! read more

McDonald's - Fast Food Near Me - Stevenson Ranch, California

0 stars if possible. This place has the worst staff in the Santa Clarita valley. Very entitled staff including management. Perhaps there is a systemic issue at this location for the workers, but their power struggles and disgruntled attitudes are really getting old. Especially when we hear employees are to make 20 something for unskilled labor. This place is a far stretch of what it once was, even 5 years ago, don't get me started on how it was 10 years ago. It's clear they removed some of the last workers that were flexing on patrons, but they need a current employee audit again. This location only exists because of the proximity it lays to Stevenson Ranch which is a very economically important to the city, but you would think there would be some pride in your job in such a beautiful area. It's clear it's now a corporate assembly line housed with "factory farmed employees" rather than "a happy burger stand" like in and out just down the street. This is not a happy McDonalds location by any means, but they do have a nice play palace for the kids. This company, the owner, and management should be ashamed. I wish I could bring a hidden camera in here. Smh. read more

This has to be the greatest McDonald's of all time, it felt like being at Disneyland, everyone was smiling and their customer services were short of expectacular. Kudos to this store, especially to Glenda and Priscilla. This has to be the first 5 Star Mac Donald's of all time. I've always said that it's not the company that builds opportunities but the employees who build the companies and this is a great example. Shout out to this McDonald's. Very impressed and everyone here deserves a raise. Keep it up. Thank you for giving me and my family and experience of a lifetime. Will be recommending this McDonald's to all especially all of our social media followers. Very clean facility and restrooms were my favorite, they smelled good and very very clean. We felt like kings and very shocked at everything. Again thank you all for all your support, service, and kindness. read more

McDonald's - Amazing Customer Service. Priscilla. Establishment very cleaned. - Fast Food Near Me - Stevenson Ranch, California

Despite all the bad reviews I had a great experience at this location. The people complaining have to understand that it is always a rush here. It's the only Mc Donald's off a busy highway for miles and tons of people are hangry and just tired from their travels but ur not the only one. We all are and we have to respect these employees doing their best to put up with your attitudes. However. We came in and the place is packed but aside from that we placed 3 orders and they brought out all of our orders at a reasonable time with at least 10 orders ahead of ours. The food tasted great and the place was clean. read more

McDonald's - Fast Food Near Me - Stevenson Ranch, California

The food was your typical McDonald's food. Service was fine. The ambiance was average. The staff was cool, friendly, and I had no issues with my visit. Very good, keep it up. read more

The service was awesome. Never in my life has the employees come out and ask if everything OK and do we require anything else. What an outstanding team my hat goes off the manager way to go guys! read more

It's McDonald's. You know what you're getting. The food here is the same as any other McDonald's. This specific location repeatedly has the slowest drive thru operation I've ever seen. Even at 4am on one occasion (I've been here a few times) They are open 24/7 but I can't say how long you will have to wait for your food read more

This is the third time I go this McDonald's .drive tru and didn't gave me napkins they are trying to move the line but they forgetting the essential stuff read more

This is what a medium size looks like, just like having a large.. I recommend y'all go to the other local McDonalds in Newhall Ave, they give larger sizes for each fries‼‼ Don't over spend on large fries in Stevenson Ranch read more

McDonald's - Small ass fries - Fast Food Near Me - Stevenson Ranch, California

Kayla was amazing and Bricye was amazing! Go get your food here, customer service is off the hook

This Is Why AI Is Replacing Employees - The Worst Customer Service Experience Ever If I could give this McDonald's zero stars, I would. Actually, I'd give them negative stars if Yelp allowed it. This is exactly why AI is replacing employees--because people like "Paula Fox" (if that's even her real name) make you wonder how human employees can be THIS bad at customer service. And before anyone says, "Oh, maybe it was just a bad day," let me be clear: This location has been terrible for a long time. This wasn't some isolated incident--it was just the moment I finally decided I'd had enough. A History of Awful Service Let's talk about how customer service doesn't exist here. Most times I come through the drive-thru, there's no greeting, no acknowledgment, nothing. Sometimes, the moment I pull up to the window, they just stick their hand out the window holding my food, like I'm supposed to just grab and go without a single word exchanged. No "hello," no "thank you," no "have a nice day." Just a dead stare that screams, "Hurry up and get out of here." But this latest experience? This one took the cake. The Order That Disappeared - And The Manager Who Lied About Her Name I placed a mobile order for my son's Happy Meal through the McDonald's app. Simple, right? Not at this location. I arrived 10 minutes later, waited in the long drive-thru line for another 10-15 minutes, and finally got to the window--only to be met with zero professionalism, zero acknowledgment--just a cold, deadpan "What's your order?" I explained that I had a mobile order for pickup. The so-called manager, Paula Fox, looked me dead in the eye and said, "There's no order for you." No effort to check the system, no attempt to resolve the issue--just immediate denial of my paid order. I showed her my phone, where my order was clearly marked as paid. Instead of acting like a competent human being and fulfilling the order that was already paid for, she told me: * Cancel your order. * Get out of line. * Reorder. * Wait all over again. Excuse me? I was already there, at the window, with proof of my order. She had every ability to make it right in that moment, but instead, she chose to make my life harder because... why? She was too lazy? She was on a power trip? She wanted to see how much time she could waste? I pushed back, asking why she couldn't just give me my order. Her response? "That's the best I can do for you." No, Paula. The best you could have done was your actual job. At this point, I was understandably frustrated. I told her I was going to make a complaint and asked for her name. Her response? "Who's asking?" Are you kidding me? Who's asking? The PAYING CUSTOMER you just scammed out of their order, that's who. She continued dodging the question, acting like I was asking for state secrets. Only after pressing her multiple times did she finally give me a name: Paula Fox. WELL, GUESS WHAT? A few days later, I returned and asked another employee if they had a manager named Paula Fox. They LAUGHED and said they had NO ONE by that name. So not only did she steal my money and refuse to give me my food, but she straight-up LIED about her identity. Enough Is Enough I refused to waste more time waiting in line again like a fool. Instead, I drove miles away to another McDonald's because I have self-respect and refuse to reward blatant incompetence. But I shouldn't HAVE to drive miles away to get basic service. I shouldn't have to deal with employees who can't be bothered to say hello, can't be bothered to do their jobs, and think it's acceptable to stick a hand out the window like I'm in a vending machine drive-thru. McDonald's, if you care at all about your customers, this location needs a complete overhaul. Your app took my money, your employees stole my order, and your so-called manager lied to my face about her own name. Avoid this McDonald's like the plague. Unless, of course, you enjoy being ignored, scammed, and treated like an inconvenience rather than a customer. This is exactly why AI is replacing employees--because at least AI doesn't lie to your face and pretend your order never existed. read more

McDonald's - A really bad employee. - Fast Food Near Me - Stevenson Ranch, California

The food was not fresh at all like it was siting out for like 2 jours and i got a m&m McFlurry and all they did was put ice cream and dump m$ms on top. Like aren't you supposed to mix it? But i got the cookies and it was fresh. read more

Drive thru took 27 minutes! You had to scream to get someone to answer the squak box. Ridiculous.

Tried to order using the kiosks and my app-- it was ridiculously limited on using points and deals. Took 20 minutes and the employees were nice enough to try and help at the kiosk. But ultimately it wouldn't let us continue to the pay option and employee said there was nothing they could do- So we walked out! They lost our decent sized order . Signs up saying they are trying to go more digital--- what the heck is this world coming to?!!! Ugh get a grip MCDs!! read more

By far the worse McDonald's I've been to. I keep trying to give this location a chance but they are just horrible. The food is not great (I get it, it's fast food) but having to also wait over 15mins for a happy meal and burger in the drive-thru is insane! Might as well have gone to In-N-Out if I was going to wait this long at least the food would taste better. This is the last time I go to this location. read more

Ventured in to this location for the filet o fish because it's $2.99 today on Fridays. Large parking lot, easy to find or drive thru. The kids area is fantastic, they play fun oldies over the speaker and the kids love playing on their playground set ups. There are tables in that space and I keep the kids in there to eat and play. You can place your order on a computer screen when you walk in (like a large iPad) or at the front. The sandwiches came out warm, crispy and what you'd expect. They did cut back on their usage of cheese (seems like they're cutting the pieces in 1/2) Smaller portions, but the prices have increased across the board. If you're looking for an icecream cone, or McFlurry they are usually up and running at this location! They keep the store clean and I appreciate that the workers are friendly and always smiling! read more

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Worst drive thru of any McDonald's in the entire word. Want a hamburger and fries...go park and wait 10 mins. Not once, not twice ... all the time. It wasn't even busy! This was a minimal line at 12:30 on a Saturday! Get your operation in check folks...it's basic drive thru food service. read more

Horrible customer service food was basically cold. Don't waste your time going here plenty of other options

I ordered through the drive through and the gentleman taking my order was very friendly and patient. After I paid and pulled up to the second window to pickup my food, the next employee was just as kind and gave me my food with a smile. Service was great and my order came out correct and hot! read more

I literally laughed when i opened my postmates order The "golden chicken sandwich" or whatever looks so unlike the advertisement its not even funny. Literally i think the mcchicken is closer. This is my first time ordering from McDs in a few years and it will be my last time ever. I sincerely hope in 10 years every McDs is out of business. Terrible for health and clearly only care about profit they care nothing about quality read more

I stopped by this McDonald's becase I ate a bagel at a plaza nearby and got thirsty after finishing it. I figure getting a drink at McDonald would be much cheaper so I just had to drive like half a mile. I found parking easily but I will say the plaza this McDonald is in can get busy. When I walked in, I was surprised that this location still have their self serve soda fountain so they didn't take it out yet. No one was working the cashier so you have to order at the kiosk. I saw a worker doing curb side order so I just asked for my large cup to fill up my own drink. This McDonald also has a play area for kids so that was nice to see, there was no kids though. read more

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This place is the worse McDonald I have ever been too. How is this fast food if I had to wait 30 minutes for my food and they asked me 3 times what my order was again when I showed them the receipt. And it was not even busy!!! read more

Absolutely the worst service. I have been there twice in the last month and have walked out twice. 1st time waited 15 minutes to order and 2nd time 5 people in line to place orders and no one helping or taking orders. This was the last time I enter this place. read more

Horrible customer service!! Can't pay with cash. No one at the register to assist and when I asked for creamer I got the stank eye! read more

McDonald's - Horrible customer service!! Wanted to pay with cash and they said no! Luckily I had a credit card! - Fast Food Near Me - Stevenson Ranch, California

They always get my order wrong. The food is standard but it's cold when I get it. I order drive thru and then I get sent to park for 30 mins. Try to avoid this McDonald's. Use it as a last resort. You'll get faster service at the Denny's right by! read more

The employees Burnt my order!! Simply put, Everyone who works here doesn't know how to cook and most likely speaks Spanish I am a Mexican American, 3rd generation, and already I tell myself that I am terrible because I don't speak Spanish. But this place burnt BOTH of my cheeseburgers! read more

Beyond slow. 22 minutes in the drive thru people are pulling out of line and leaving. I have never had to wait this long not even to the 1st windiw read more

I rarely come to this McDonald's. I happened to stop at this one on my way home from my doctors appointment. Customer services sucks at this location. It seems like nobody wants to help you. I ordered on the electronic kiosks, which worked fine. I selected cash as my payment. It took a long time for someone to finally come to register to take my payment. On top of that, the wait time to prepare my food was a long time. All I ordered was chicken mcnuggets and fries. The restaurant wasn't that busy, either. There was a woman ahead of me that also waited a while for her order. I've been many other McDonald's with better customer service. read more

Order Uber Eats from here quite frequently and they are always on point with the order, sometimes even including free fries or pies. 10/10 the night shift crew is pretty solid read more

Sadly, it seems this McDonald's and the other 6 in my rating rotation, seems to be doing everything possible to drive middle aging folks away. Handicapped parking was right at the door. It was clean inside and out. Decor was modern. Ordering: Signs on registers say ordering is only possible at the kiosks. 2 were not working. Sorry, some of us prefer a real person! A worker asked to help and I asked for the buy one get one for $1 special. Sure. He walked to the register and couldn't find the special. He went and asked. Sorry no more special. If the wife hands been with me I'd have left. Plenty of other choices. Ordered to dine in. Got it in a bag to go. Worker couldn't understand the ticket that said dine in. Had to ask for a tray to go with my paper bag. The large fry for almost $5 was actually a small fry disguised in a large fry paper sleeve. Portion size was small. The customer should always leave thinking they received an excellent value...more fries, better service. I left disgusted. read more

McDonald's - A $4.79 large fry. Not! More like a $1 small size - Fast Food Near Me - Stevenson Ranch, California

Update - Now I'm a Fool For Returning: Ordered my food in the drive thru. 4 meals nothing too difficult. Why is it that fast food is now slow food? It is supposed to be; order at window, pull up to next window, and pick up your food. I ordered the food at 12:41 and the lady told us to pull over for a "couple minutes"( as always). A young man was bringing food out to the cars and every time came up and asked if my order was... I said no, it is ( my whole order). He kept coming out with orders and I would keep asking, is that the 2 Big Mac meals, quarter pounder and Mc chicken meals? He responded multiple times, "no but I'll go get it right now"( each time I asked). 20 minutes later... I looked at my receipt and thought this is ridiculous, other cars were getting their orders ahead of mine and I was there before they were . I called the number on my receipt and said I'm in the lot and have been waiting here for 20 minutes. The lady said, what's your order and the number? I told her and she said, we gave that out already that order is gone. I said well I don't have it, now what? She said well, you can come inside and we will make it but it takes she'll to make a quarter pounder. My son went in and got the new order and the manager also gave 2 coupons for 2 sandwiches. She stated that people take other orders all the time. That was a nice gesture, but here we are again, with problems at this location. I give up. Also, what is it with this new system of ordering "fast" food and pulling into the lot to wait? Very inefficient read more

Hit the drive through. Service was friendly and fast. Order was correct. Food was hot and delicious

The only reason why I keep coming here when I want McDonald's is because it's closest to my house. I may just bite the bullet and go to another one a bit further down. The last time I was here I had to wait even though I ordered through the app. Today, I ordered at the kiosk and chose dine-in. They're supposed to bring the food out to you but, of course, they didn't. They just shouted my number so I had to go up there and get it. I also had to ask for a straw. I guess I should not expect much from a fast food service place. They really need to take lessons from Chick-Fil-A and how they treat their guests. read more

yo to be honest i love mcdonald's it's always fire you can never go wrong with it, but this mcdonald's is horrible, i've been there two times and those two times they got my order wrong, and they always make me wait read more

This place is awful. The absolute slowest drive thru experience I've ever had at any "fast" food restaurant ever. Fucking waited 30 minutes in the drive thru and then had to sit at the parking spot for this bullshit to finally get to me. All I ordered was a happy meal plain cheeseburger, what the fuck is so difficult about that order that we had to wait 45 minutes! Literally slower than a sit down restaurant and the workers were lazy as fuck. Worst mcdicks in all of SoCal. Fuck this place, would be a 0 star if I could. read more

Went through the drive thru and was charged over $6 for four cookies. You can get the 13 pack for that price and the cashier didn't mention anything about that to me. This place is a ripoff read more

All I ordered was a large Fri they cost just over six dollars and I gave my change to the children charity so seven dollars there weren't many fries I don't like the Fri bag makes it look like a lot less and they had no taste I remember needing that large drink and Fri midnight snack after work I won't be going to McDonald's again it was just to expensive for what you get and I'm not a fan of having to use a kiosk to order my food read more

We waited over 30 minutes in the drive thru to get our food that was cold, undercooked, stale tasting, and covered in that old lady's grey hairs. read more

If I could give zero stars I would. This is one of the worst McDonald's I have ever been to in my LIFE!!! It doesn't matter what you order they tell you to pull to a number and wait. Its always several cars waiting. The person bringing the food out never knows which car to go to give the food to people and then give it to others car when it is the wrong person. Like it really doesn't matter what you order you Wait and it's a Long Wait!!!!!' read more

I get a 30 minute lunch, literally spend more than half the time waiting for my food than actually eating