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    McDonald's

    1.9 (304 reviews)
    Open Open 24 hours

    Order McDonald's Takeout or Delivery

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    MCDONALD'S ATMOSPHERE

    What's the vibe?
    Casual
    Moderate noise
    Dogs allowed
    Good for groups

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    Recommended Reviews - McDonald's

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    Enrique M.

    Despite all the bad reviews I had a great experience at this location. The people complaining have to understand that it is always a rush here. It's the only Mc Donald's off a busy highway for miles and tons of people are hangry and just tired from their travels but ur not the only one. We all are and we have to respect these employees doing their best to put up with your attitudes. However. We came in and the place is packed but aside from that we placed 3 orders and they brought out all of our orders at a reasonable time with at least 10 orders ahead of ours. The food tasted great and the place was clean.

    Small ass fries

    This is what a medium size looks like, just like having a large.. I recommend y'all go to the other local McDonalds in Newhall Ave, they give larger sizes for each fries‼‼ Don't over spend on large fries in Stevenson Ranch

    A really bad employee.
    Manny E.

    This Is Why AI Is Replacing Employees - The Worst Customer Service Experience Ever If I could give this McDonald's zero stars, I would. Actually, I'd give them negative stars if Yelp allowed it. This is exactly why AI is replacing employees--because people like "Paula Fox" (if that's even her real name) make you wonder how human employees can be THIS bad at customer service. And before anyone says, "Oh, maybe it was just a bad day," let me be clear: This location has been terrible for a long time. This wasn't some isolated incident--it was just the moment I finally decided I'd had enough. A History of Awful Service Let's talk about how customer service doesn't exist here. Most times I come through the drive-thru, there's no greeting, no acknowledgment, nothing. Sometimes, the moment I pull up to the window, they just stick their hand out the window holding my food, like I'm supposed to just grab and go without a single word exchanged. No "hello," no "thank you," no "have a nice day." Just a dead stare that screams, "Hurry up and get out of here." But this latest experience? This one took the cake. The Order That Disappeared - And The Manager Who Lied About Her Name I placed a mobile order for my son's Happy Meal through the McDonald's app. Simple, right? Not at this location. I arrived 10 minutes later, waited in the long drive-thru line for another 10-15 minutes, and finally got to the window--only to be met with zero professionalism, zero acknowledgment--just a cold, deadpan "What's your order?" I explained that I had a mobile order for pickup. The so-called manager, Paula Fox, looked me dead in the eye and said, "There's no order for you." No effort to check the system, no attempt to resolve the issue--just immediate denial of my paid order. I showed her my phone, where my order was clearly marked as paid. Instead of acting like a competent human being and fulfilling the order that was already paid for, she told me: * Cancel your order. * Get out of line. * Reorder. * Wait all over again. Excuse me? I was already there, at the window, with proof of my order. She had every ability to make it right in that moment, but instead, she chose to make my life harder because... why? She was too lazy? She was on a power trip? She wanted to see how much time she could waste? I pushed back, asking why she couldn't just give me my order. Her response? "That's the best I can do for you." No, Paula. The best you could have done was your actual job. At this point, I was understandably frustrated. I told her I was going to make a complaint and asked for her name. Her response? "Who's asking?" Are you kidding me? Who's asking? The PAYING CUSTOMER you just scammed out of their order, that's who. She continued dodging the question, acting like I was asking for state secrets. Only after pressing her multiple times did she finally give me a name: Paula Fox. WELL, GUESS WHAT? A few days later, I returned and asked another employee if they had a manager named Paula Fox. They LAUGHED and said they had NO ONE by that name. So not only did she steal my money and refuse to give me my food, but she straight-up LIED about her identity. Enough Is Enough I refused to waste more time waiting in line again like a fool. Instead, I drove miles away to another McDonald's because I have self-respect and refuse to reward blatant incompetence. But I shouldn't HAVE to drive miles away to get basic service. I shouldn't have to deal with employees who can't be bothered to say hello, can't be bothered to do their jobs, and think it's acceptable to stick a hand out the window like I'm in a vending machine drive-thru. McDonald's, if you care at all about your customers, this location needs a complete overhaul. Your app took my money, your employees stole my order, and your so-called manager lied to my face about her own name. Avoid this McDonald's like the plague. Unless, of course, you enjoy being ignored, scammed, and treated like an inconvenience rather than a customer. This is exactly why AI is replacing employees--because at least AI doesn't lie to your face and pretend your order never existed.

    Filet-O-Fish
    Lexi S.

    Ventured in to this location for the filet o fish because it's $2.99 today on Fridays. Large parking lot, easy to find or drive thru. The kids area is fantastic, they play fun oldies over the speaker and the kids love playing on their playground set ups. There are tables in that space and I keep the kids in there to eat and play. You can place your order on a computer screen when you walk in (like a large iPad) or at the front. The sandwiches came out warm, crispy and what you'd expect. They did cut back on their usage of cheese (seems like they're cutting the pieces in 1/2) Smaller portions, but the prices have increased across the board. If you're looking for an icecream cone, or McFlurry they are usually up and running at this location! They keep the store clean and I appreciate that the workers are friendly and always smiling!

    Soda fountain still here May 2024

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    2 months ago

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    4 months ago

    Kayla was amazing and Bricye was amazing! Go get your food here, customer service is off the hook

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    6 months ago

    Drive thru took 27 minutes! You had to scream to get someone to answer the squak box. Ridiculous.

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    3 months ago

    Horrible customer service food was basically cold. Don't waste your time going here plenty of other options

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    1 year ago

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    1 year ago

    Hit the drive through. Service was friendly and fast. Order was correct. Food was hot and delicious

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    3 years ago

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    1 year ago

    I get a 30 minute lunch, literally spend more than half the time waiting for my food than actually eating

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    Page 1 of 8

    Ask the Community - McDonald's

    Review Highlights - McDonald's

    I had never been to a Mc Donald's where you had someone ask you if everything is okay or if we needed something else.

    Mentioned in 9 reviews

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    Brick & Flour - Valencia - Surf & Turf Burrito (on secret menu)

    Brick & Flour - Valencia

    4.3(518 reviews)
    2.1 mi
    $$

    I'm a fan of Brick and Flour. Been to their Pasadena, Glendale and Noho locations. This place is no…read moredifferent. My go to meal is the house special burrito or bowl. I love their house special sauce. Can't go wrong with those. I was into their fish burritos for a while when trying to eat cleaner. This time I tried their chicken burrito. It was ok but definitely prefer the house special. Definitely recommend.

    20 stars! Brick and Flour has the BEST service and food of any place I've had in a very, very long…read moretime. The company I work for frequently has lunch catered in, so I'm always on the lookout for tasty food at an affordable price and I am SO happy I found this place! Art is the owner and he is so helpful and friendly, he made ordering a breeze and was incredibly accommodating to our requests and needs. We ordered a variety of burritos, chicken, carne asada, and fish. They were so delicious, packed with a perfect balance of ingredients - (not like the overrated place that gives you a brick of rice with meat sprinkles). There was not a single complaint on the food among my 40 coworkers and that's very very very rare! Art highly recommended we try their breakfast burritos the next time, so most recently, we ordered that. We had the chorizo breakfast burritos, bacon burritos, and plain - all had eggs, hash browns, cheese, chipotle aioli, and salsa. Once again Art delivered outstanding service and food, no complaints, just happy, full bellies. And for this kind of customer service and quality food, I'd expect to be paying a high price, but Brick and Flour is extremely budget friendly. Please go in and support this local business because they are truly exceptional!!

    Photos
    Brick & Flour - Valencia - Front register

    Front register

    Brick & Flour - Valencia - Fish Taco and Shrimp Taco

    Fish Taco and Shrimp Taco

    Brick & Flour - Valencia - Surf N' Turf Bowl

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    Surf N' Turf Bowl

    Carl's Jr

    Carl's Jr

    2.5(73 reviews)
    0.1 mi
    $

    Good food and good service. We stopped on the road for lunch and we weren't disappointed. Nice and…read moreclean inside and friendly Customer Service. Hot food, hot cold drinks cold.

    Unacceptable working at a business and believing you own the place forget you're an Employee AND…read morebegin to treat customer the way you want because you aren't having a Good day... smh. This is The Second time this LOCATION has Left a Bad Taste in My mouth figuratively & literally. Whenever I've used this app to order at This specific location this one human that says her name is "JAMiE" ALWAYS says she NEVER received the order on "Their" end! Quick and to the point the first time I ordered 2 Burgers on the app due to traffic and Wanting to drive up and continue on the road. I showed up and the old-lady asked me what was my order.? I told her my name and she said ohh it just came in, I didn't look through the bag however there was 2 burgers that weren't what I ordered however decided not to get upset considering this was one of my first experiences there &&n it was still 2 Burgers... (however still wasn't a good experience)! Fast forward Now today!. AGAIN.! I ordered 15 min ahead of time so I wouldn't have to experience ANY kind of delay & TO NO SURPRISE Im dealing with the same human with another inconvenience... "AGAIN.!" (Coincidence?) I believe not ... I ordered a Burger at the drive up window and paid using my phone..! I got to the window and let the human know I also had a Pick up order I placed 15-20 min ago. Then the questions began.. when did you order.? You sure it was this location.? I don't see anything on my screen.? DO YOU HAVE ANY PROOF You can show me? Never once did I feel the energy change in the air/room how I did this afternoon., however I was able to show the details in my history and THANK GOD, because she said "Oh YOU were able to find it?." Hmmm... makes you wonder if I was unable or incapable of finding it then and there I wouldn't have gotten my order... This uneasy feeling with this Human continues as I pay for my drive thru order I mention I'll take my receipt as well! (Considering that every receipt is DAMN NEAR CASH NOW because of Rewards!.) every time I've seen this HUMAN help someone the receipts are kept So now I'm waiting for my food and I state "to give me my points back or some type of cash value" since this is going to delay me and make me late ! Then states It's almost done and ready.! ( with a Conniving smile) said I could wait or come back later tonight that her name is "JAiMIE" ..&& I asked what will your name do for me??? & she kept responding okay Jaime is my name?? So then I decided to ask is there any way to show me that you are whom you say you are.? A Name Tag , Badge Name. Employee ID.? Other than a Colored shirt.? & then laughs and says well my drivers license.. smh.. at this point I don't even want to provide this place any of my hard earned money!. So I ask what is you can do to compensate "Jaimie" she stated a Cookie,Brownie,Slushie, Shake? I stated okay all the above is fine. . She laughs again and says ONE only... and I agreed and said a shake, Then proceeded towards the fridge and grabbed some left over shake I'm assuming from a couple of nights ago or last night (however did not taste fresh.& made my stomach ache.!!!) && then comes back and says ohh I can show you a receipt with my name on it ?. Grabs the receipt that I was asking for since I had paid when I pulled up to the window and shows me the receipt on top with a Name "Jamie"..(again I stated yes... how do I know that's you.???) & I said okay I'll take my receipt as I reach for it and I notice she was trying to hang on to my proof of payment .? (I'm assuming since receipts are nearly cash she wants the points??) I make my way towards work now late , and upon arriving I open up the food ... & SMH.... The meat was undercooked and still mushhhhyyyy and pinkish-red && to NO SURPRISE im short ONE of my items ... I honestly could've dealt with it if at least my order was correct however ... now it's just unacceptable.. pretty certain there's absolutely no repercussions for this human since no one is holding her accountable... THIS PLACE WILL NO LONGER RECEIVE MY BUSINESS OR MY MONEY..!.!!

    Photos
    Carl's Jr - Clean place

    Clean place

    Carl's Jr
    Carl's Jr

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    McDonald's - hotdogs - Updated May 2026

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