There's so many bad reviews but my experience was pretty normal. I was hungry after a work thing in the area, and I happened to forget my credit card today. Luckily, McDonald's takes Apple Pay! I paid quickly but my one hash brown took over 5 minutes to come out, which I thought was slightly ridiculous. Other than that, no problems here! Their drive through is kind of broken though, some guy had to stand out there and take orders. Poor guy! read more

Screwed up the order and the fries were soggy and the burger looked like it was mashed into a hockey puck. Staff isn't very nice either. Cannot even say thank you. What a sh*t hole! read more

Cold heart! Not see any smile here , ask for exchange wrong meal that they make for me, and give me very impatient attitude

The order is wrong every time. They make you wait 10 minutes and the bring you ice cold food. When ask for a manager they can't communicate as they act like they don't understand you. Then the employees act like it doesn't matter that you are upset. I will tell everyone I know to stay away from this McDonald's read more

Hot chocolate didn't have whipped cream nor chocolate sauce and it wasn't mixed and we ordered nuggets and they didn't give us sauces I can't believe it so disappointing as ex McDonald worker probably worst McDonald in USA maybe in the world avoid this location read more

Food was raw , and cold , never again , I'm actually calling health department, spoke to Diego the manager and he looks like he don't believe that what his crew make for me , read more

McDonald's - Raw food , attention Sterling Mc Donald's , - Fast Food Near Me - Sterling, Virginia

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never gives u sweet and sour. i have door dashed/ uber eats from this location and have never received any from them even though i add it to my order. this is bullshit read more

I literally paid $25 to only receive half of what I ordered. This is not the first or second time that I've had this happen. They always try to give you your food really fast, and they don't take the time to check if you have everything you ordered. read more

the employees here are so disrespectful & rude. they always fill the fries up not even halfway and the one time i decide to say something i get came at and dismissed. i also once found A HALF BITTEN NUGGET. in my completely sealed doordash order. completely disappointed in this mcdonald's. read more

Got serve cold chicken nuggets 05/20/2024 1:15am and got one patty on two quarters pounders avoid going to this McDonalds!!! No good service!! I got charge for all that meal as regular stay away read more

If I could leave 0 stars I would. F**k this place! I somehow keep accidentally mobile ordering to this specific McDonald's and they mess my order up every single time. And never fix their mistakes. The food comes cold and clammy! And the staff barely speak a lick of English. read more

Two stars cuz I heard y'all got robbed and I feel bad but I didn't want my review to help the overall ratings. The cookies have been tasting so weird for weeks and the fries are definitely cooked in some fossil fuel reused oil and taste gross. Place has gotten dirtier over time. Inflation hitting everyone hard read more

this is not what a mocha frappe should look like, disgusting, do not recommend this place, never had a problem with this pero neta se pasaron de verga. read more

McDonald's - Mocha Frappe - Fast Food Near Me - Sterling, Virginia

If I could add a zero star review I would because bruh I order an ice coffee with light vanilla cause it's like they get aroused by dumping a whole bunch of vanilla and I asked them to take out some vanilla and add more coffee and the bitch looked at me and was like "where at" I was finna throw this drink at her bruh Istg don't coke here fr fuckin sterling blvd read more

The morning crew is great the service is fast and the orders are always right the managers who works in the morning are always cheerful helpful and very polite read more

The late night crew at this location is RUDE AF!! Very poor customer service! I have been here a few times late night (after 12am) and have had the same experience. Do not recommend this location at all. read more

Always so slow & rude, machines always broke down & only take cash. They are the worst don't come here. 0/10 wouldn't recommend.

Gross place! There was brown stuff next to our drinks, the people were rude, and they were wiping the floor with bare hands read more

McDonald's - orange juice being poured into a cup - Fast Food Near Me - Sterling, Virginia

I can keep this secret no more! I'm reclaiming my power by telling the world: I am in an abusive relationship with my neighborhood McDonald's. I've made excuses for how it treats me. "It didn't mean it." "It was doing the best it could at the time." "But it's so convenient." "It'll be different this time." Spoiler alert: IT NEVER IS. I'd order a simple nomsemble expecting to get the same quality as I get from, say, the McDonald's on Wiehle. But it always ends in tears and more hidden shame. Mixed up orders when no one else is at the drive thru and the restaurant's empty. Burnt food items. Sitting for extended periods of time. Why, just now I'm on the Drive of Shame to the local convenience mart for a beverage because the soda I ordered tastes like mouthwash. My bagel was burnt. Foiled again! People like me who have just dropped off a friend at the airport early Sunday morning after spending all weekend at a punk Fest don't have the patience for these shenanigans. You've gone too far this time, McDonald's of Sterling. I'm just trying to score some edible food in exchange for my monies, not expecting anything more than that. Get it together, McDonald's of Sterling. No one's asking you to map the human genome or cure cancer. Just give us what we ordered in an accurate and edible format. read more

McDonald's - Breakfast ... just like your alcoholic parent used to make. - Fast Food Near Me - Sterling, Virginia

This shit is ass its disgusting i was eating there when i got home my battery was 100% when i came out the bathroom it was dead.Dead like my ass One word for McDonald's Shit shit shit shit shit shit read more

I was waiting in the drive through and there was a mini van arguing over price of there meal. It caused over a 5 minute delay and my food ended being cold. I told the manager food was cold because the previous customer held up the line. The man told me I could pay or leave I ended up paying because I was hungry. I didn't expect this poor level of customer service. read more

False advertising. Sign on the drive thu says "If they don't ask you about your Mcdonald rewards then you get a free cookie" Instead the woman at the window says I am supposed to tell them I have Mcdonald rewards and was very rude about it. No cookie and the workers may need additional training on promotions. read more

It's a late night, we're up and would love a late night snack. To our demise our excitement ended when we rolled up to the window to pay. He says" I said that it's cash only but your girls were too busy talking amongst yourselves." May I remind you all that it is 2am at a 24/7 McDonald's. I just need to make it apparent that my experience is less than satisfactory. If your credit machine was down , fine. But to close it down at a certain hour which I haven't experienced in the past you're losing out on a lot of customers on top of the customer experience that we have endured tonight. **yes, I realize this a review for a mcd but still. read more

I like McDonald's for a quick cheap meal and like the quality it usually has. But this McDonald's is so poor in quality of food and service I can no longer go to this location that is basically a stones throw from where I live.. unfortunate.. I have given them the benefit of doubt many times but 2 times it was just so awful back to back that I'm "black listing" it. To those checking reviews before going, you have been warned. read more

I very early go to McDonals because their vegetarian options are slim but every time I go to this location I pay an extra $.30 to get extra sauce and they never do it! I don't understand how hard it is to put extra sauce on things. All of the breakfast sandwich's are dry so when something does come with sauce it's still dry! Don't charge for extra then not provide extra. I continue to ask for extra every time I go because I'm hoping that maybe just maybe someone will follow the order. No luck. read more

McDonald's - two breakfast sandwiches on a wrapper - Fast Food Near Me - Sterling, Virginia

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Who ever is the manager needs to go worst service I have ever had there and we use to go ALOT I will drive to the other end of the county for my food ,really guy at window wanted to argue over a shake I ordered and paid for them refused to open the window to talk to me ,oh and the manager wanted nothing to do with it you all need to learn customer service I paid for everything got 1/2 I guess you needed it more then me and my family enjoy it read more

Check your order and your change. I ordered a plain biscuit with cheese (.99 +.40), but they entered egg and cheese biscuit without egg (1.99). The product is the same but the price is different. In this case it is a +40% markup. After four times in two weeks, with the same person taking my order, all four times I had to get it corrected at the window. Apparently, "a plain biscuit with cheese" is difficult to understand or difficult to enter into their system. Yet, on my second attempt this is how I was told to request it (I asked the manager!). Last year, they spent MONTHS shorting many of their cash payers .10 a transaction. If you have any special requests or expect the correct change, it may be better to try another location or use the app. read more

By far the worst McDonalds in the region. I find it hilarious how every visits requires you to pull ahead and wait for someone to bring food to the car. Recently ordered ice coffee and requested a regular lid without the huge hole so it doesn't spill over in my car. This request puzzled the employee at the window and manager as if I said Christ himself has returned. So confused they ask me to pull ahead and they will bring it to my car. I didn't have time to do so and just decided to take the cup as it was and dammit it spilled over. I do want to say the guys that take orders outside are very personable, only if the folks inside had the same attitude and approach this review would be different. read more

Please Please check you order before to leave the window you have a 50/50 chance something is missing I promise I said 50/50 but is like 80-90% of the time they always forget something ALWAYS read more

I literally paid for a large beverage and I asked the manager for a large refill of said beverage and they denied my service, it's not my fault their fountain beverage isn't working read more

Terrible service, very slow, waited over 30 minutes just for a Big Mac staff is horrible and inexperienced especially abby and marlene need to get shit under control before some one does something personal about it! read more

I generally don't post on these sites but I'm tired and now frustrated. Ordered a fish meal w/vanilla milkshake. To get to the pick up window and the chick doesn't even speak just holds your food out the window. Then my fries are cold and to make matters worse my vanilla milkshake has strawberry in the bottom and guess who's allergic to to strawberries, yep me. TOO MANY PPL WITH FOOD ALLERGIES NOW TO BE SO CARELESS! read more

0 stars if it were possible. I don't ever go to McDonald's, but have on very rare occasions craved a desert. Tonight was one of those nights. I pull up to the drive through and I wait at the speaker box. And I wait. And I keep waiting. And then I waited some more. After a solid 5 minutes of silence despite my yelling of "hello?", I decide to drive up to the window. Thinking the box is broken or a terribly lazy employee. I pull up to the window and see two managers our the register, a much larger gentleman and one with a bald/shaven head. I make eye contact with both of them, and I wait. Another 5 minutes go by and these guys continue to have their conversation while giving me the cold shoulder. I made some hand motions, said hello, to no avail. At least the speaker box had blinking words on its scree. Honestly, I'm not the one to complain about service. I worked in the industry and I get how it is. But for not one, but TWO, managers, completely ignore a customer who is 3 feet away to shoot the shit is beyond unacceptable. I hope last week's episode of game of thrones, or whatever it was they were talking aboit was important, I plan on calling their district manager tomorrow. Judging by the other reviews I'm sure the store is walking in eggshells read more

I hesitate to write this because everyone knows what McDonalds is, ok. That is at the core what most complaints are about, a lack of consistency. After ordering a breakfast meal I was given a hash brown so cold, it should've been served on a stick! Anyone that handled that hash brown and didn't throw it away should've been fired. Some people have a difficult time throwing away food for what ever reason, but that's wrong. Managers should inform people that substandard food should never be served. Instead they should strive to train and perform properly to minimize waste, but waste is accounted for in profits. You should never ever serve a piece of food that bad, Ray Croc was rolling in his grave as I ate it. read more

McDonald's food is what it is, but can usually be relied on to be satisfying in that fast food high calorie salty. But not at this McDonald's, I've given them so many chances but they are consistently baaaaaaaad. The fries are ALWAYS cold and stale. Even if you ask for fresh fries, you'll get cold, stale fries. The rest of the food, you might get a hot burger or breakfast sandwich if you are lucky and if you are really lucky it might even be the one you ordered. They get orders wrong 90% of the time. read more

No surprise, you don't go to yelp for a McDonald's for good reviews. However this store is constantly lazy. They claim things are broken or they ran out (but then serve it 2 hours later) Ice cream machine breaks every night, but works again as soon as morning crew comes in. If you ask to speak to a manager or threaten to call corporate over them refusing credit cards and stuffing your cash in their pockets while giving you short change you will be mocked and laughed at. This location is the cancer ruining the McDonald's company and name. read more

They ask how many cream and sugar do you want but at the end they put nothing on it. They always give a black coffee, no cream and no sugar. Please check your order read more

This place is so bad, yes I know this is a McDonald's and you can't expect much but this McDonald's always gives me a bad experience. just the other night we were going to get some late night food. We order a few things, 2 of those things were large fries and a ice cream cone. When we got to the Window we asked the lady at the window if we could get a new cone since ours was already melting and the wanted us to wait for the rest of the food. When we asked the lady for a new cone she just said go go yeah ok now go completely ignoring our question about the cone. So then we went to go park by the side of McDonald's and wait, while we were waiting I took a bite of our fries but when I did i realized some of them were stale and barely warm and the cone was melting so then we went insides asked for new fries and a new cone and the rest of our food, because at this point we were feed up with this McDonald's Terrible service. They gave us an Attitude and gave us our new fries and cone and the rest of our food, THE END. read more

I stopped eating and even taking my kids to McDonald's years ago. This morning I was starving and almost late to work. So I went to the drive through which is dicey at this location with the intersections all around and got a #5. Bacon egg and cheese biscuit/hasbrown and med coffee. I got 2 smiles. One when I took my order.... One when I recieved my order. It is important to smile when you meet and greet/serve customers and they did. My coffee was...not bitter but...strong with an old flavor that sat in my mouth a while. My hasbrown was good and crunchy. My biscuit was a bit hard. It just reminded me why I now get my food at local places like Young's Deli where it's made fresh when you order. Not before. read more

Went here a few times for convenience. I liked the decor, but had to swear off this branch after filling a cup of tea and finding a 6+inch strand of slime hanging out of the spigot. If they don't clean the tea pitchers once in a while, what else aren't they doing? read more