Oh my god. So slow. Seriously. We had a mobile order and it took nearly 30 minutes of waiting.

The food is usually good old McDonald's fare but the process is much slower here than in other towns. Santee isn't known for quick service at most fast food restaurants but sometimes the people are nice at McDonald's. read more

Gave this location another try because it was close and was limited on time but it was yet another mistake. Fries were soaked in grease. The burger was burned and to top it all off there was a slimy nat pushed into the top of the fish filet sandwich. DRIVE RIGHT BY THIS LOCATION! Take your business elsewhere!! read more

Wow! Talk about getting an order wrong. What should have been a quick stop off the highway and a run through the drive through turns into into having to correct our order at the window and then going inside to correct it. Good thing we thought to stop and check before we went on down the road. read more

Forty minutes to get our food. There is just not enough staff for all the ways people can order. The staff could handle drive thru + walk in. When you add in the eating apps and the kiosk orders, they just can't keep up. Who ever runs it needs to just put the condiments out where everyone can help themselves. Having to double back to ask for salt , for ketchup, for sauce ... just ridiculous because owners are worried someone might take an extra sauce. The food was hot, the restaurant was clean and bathrooms in surprisingly good shape. Workers just overwhelmed by the volume. They were pleasant but resigned. We'll never stop again. It's easy to remember this location to avoid because right by Santee State park. read more

This was a surprising stop for us. The store was steady busy, but the food was well prepared, hot, the service was very good and the employees, especially the guy handing out the orders was pleasant and told every single customer to have a great day. Really good experience. read more

We waited over 15 minutes at the microphone in an empty drive thru! Very slow service and the employees seemed very annoyed! Many orders missed. At the window we weren't given change at first and took almost another 15 minutes getting our order fixed. Food wasn't even worth it. read more

This location was not allowing for credit cards. We requested two large unsweetened teas with extra lemon and they were out and had to make more. After waiting we received sweet tea with lemon anyway. Also the bathrooms were not clean. read more

been sitting here 20 minutes so far with 2 cars in front of me. still sitting here, with 2 cars in front of me.

Horrible customer service. When ordering because we didn't say anything within 10 seconds because we were reading the screen the lady said "hello" in an annoyed tone. Than when we get to grab our food the lady threw the bag at us than slammed the door shut not even asking if we needed anything else. read more

Visited this McDonald's twice this past weekend and for my regular coffee order of 3 creams, 3 sugars and add vanilla syrup. On Saturday, they added cream but no sugar or syrup and today, they gave me a black coffee. I should have checked my order before leaving but I would think that if someone orders only coffee, how do you mess up the order. I even had to pay extra for my custom coffee and received a black coffee. Both times I was at the drive thru. I would not recommend this McDonalds. If they can't get a coffee order correct, God forbid what they do to people's food order. read more

I visit this establishment. It took 30 minutes before an employee came and took my order. Employee fixing my food was on her cellphone without gloves and face mask. Once she gave me my food it was cold. This lobby was full of trash, tables were dirty and you just had employees on their cellphone. The slowest Mcdonald I have been too. read more

Does your cook eat all the lettuce and tomatoes.. or did you run out? Other than that everything else was fine.

Sorry to buck the trend of all the recreational outrage, but this is one of the nicest McD's I've ever been to. Road tripping with my little man - the staff was super nice with us and his Happy Meal; the place itself was spotless. Lots of in and out highway traffic but we had zero complaints. read more

This might be the saddest McDonald's experience of my life. Yes, it's thanksgiving but 20 minutes to walk in, order and get my food is unacceptable- for lunch for 2. read more

If I could give a zero, I would. For a fast food place, this place gives new meaning to the term "fast." I ordered a simple McDouble, medium fries, and small drink. It took an eternity to get it at the drive through. It took so long that I witnessed the girl taking orders from 3 more cars behind me. As she was doing so, she rolled her eyes, made faces, and was very unprofessional as one of those customers asked a question. Yes, it was a Saturday night and she probably wanted to be somewhere else, but that is not the customer's business. When she handed me my food she struggled to wish me a good night. I however, believe in the "kill 'em with kindness" motto. I wished her a FABULOUS evening, said thanks, and continued down I-95 on my trip. I made note of this experience only so I remember to NEVER return to this particular McDonald's. Have a blessed Sunday. read more

The food is standard, it's McDonald's, nothing surprising there. The service is abominable, management has zero efficiency and zero customer service skills. They can't get your order right, the employees are rude, and the establishment is dirty. Don't go here. Don't support incompetence and inefficiency. There are plenty of other options for fast food nearby. You'll wait for 30 minutes to get a sub par, soggy, cold burger from an employee who most likely will make you feel like it's your fault. read more

Incredibly slow!! Didn't have enough fries ready at noon on Saturday. .had to wait for chicken tenders. .then while waiting I checked my receipt . Was charged for a Big Mac that I didn't order. .they slowly got the manager for a refund. Finally got my order. Of course it was short a fry so them more waiting because there were none ready read more

Going to Mcdonald's you kind of sign up for "fast food" type of service so you don't have room to complain. But I am going to complain. They didn't greet us at the first window, forgot our drinks, & forgot napkins. I looked past this because it isn't a /huge/ deal. But it didn't help their case at all in the end. Going down the road I looked in my iced coffee & saw a little black thing floating around. I shifted the ice around to find out that it was a DEAD FLY floating in my drink. It was really the icing on the cake! Wouldn't recommend this location, just keep driving to the next exit. read more

McDonald's - Found a fly in my coffee at this location. - Coffee & Tea Near Me - Santee, South Carolina

It was horrible,really bad ,I had to wait 1 hour to get food and then I had to wait 1 hour to get Diet Coke

Holy shit this is the worst McDonald's I have ever set foot in. None of us have high expectations of McDonald's, but I stopped here on a long road trip and waited 25 minutes for an English mcmuffin and hash brown. When I ordered my meal I asked for "sausage egg and cheese on an English muffin" and the cashier called A manager over because she didn't know what I meant. I should've walked out then. read more

usually mess up my order. staff often have an attitude. line ALWAYS wrapped around the building in both lanes. soda tastes like toilet water. clean bathroom only a couple stalls though. play room is closed for covid. usually pretty loud inside. don't even bother asking.. the ice cream machine is always broken. read more

Oh no it was the most worst experience in the history of my 42 years of living. We waited for an hour on mistakes that the staff made and left without any resolution from the shift manager that was due in at 7:00AM but did not arrive until 9:00AM. My family and I waited and left disappointed and with no food. Charged my card and snatch my receipt because it belong to another customer. They really expected me to swipe my card again even after I verified that the charge with my bank was confirmed. I can not tell you enough please, please, please just move on to the next McDonalds anyplace is better then this one. I give it 0 stars. McDonalds should be ashamed to hire staff that just don't care about service, respect or proper training for their employees!!!!! *****Its like something out of the twilight zone****** read more

They don't use hot fudge. I got 2 sundaes and it was just chocolate syrup. Very gross compared to fudge. Then I went back and asked if they had fudge today since I got syrup last time. They assured me they did. They were wrong! It was syrup again. Apparently they don't know what it is. Never again read more

This has got to be the SLOWEST McDonald's in history! They are the only one in this city, so I would think that they would be prepared at all times for heavy traffic! read more

food very good food I would rate it a 10/10 I love micky d's they are sooo good you need to eat there I love mac do loads I love it soooo much I need to keep writing bruh read more

McDonald's - McDonald's - Coffee & Tea Near Me - Santee, South Carolina

Wish I could give this place 0 stars. Sat at drive-thru waiting on 2 cheeseburgers and a small fry for over 10 minutes, finally walked inside to get my food. Got back home and fries were under cooked. This McDonald's needs to rehire a whole new staff read more

Stopped here on our way to Florida and the drive-thru was speedy! Ice cream machine wasn't broken and fries were hot. Even the restrooms were nice! This was a quick pit stop read more

My family and I stopped here driving from Florida back to the DC metro area. We line up at the drive thru around 10:25 AM today, which is a Sunday. We were wanting breakfast and knew we were cutting it close. We pull up to the order box and give our breakfast order and the lady tells me they're serving lunch. I said it was 10:28 AM and she said it's 10:31 and they stop breakfast exactly at 10:30. Now first of all, I was wearing a watch that syncs with the atomic clock in Colorado, so if they're going to shut it down right at 10:30 fine, but I still had 2 minutes. I insisted that it wasn't 10:30 yet and she said they go by their clock. What gets me is that this is the only McDonald's I've ever visited that didn't allow you to order breakfast right at 10:30 or even a couple of minutes after. They know that everyone in line at 10:30 is there for breakfast. Every one I've been to where it's close, has ALWAYS allowed me to order breakfast. A grace period if you will. I can understand 15 minutes after but 1 minute and their clock was even fast. Even after politely asking if they could accommodate us since it was only 1 minute after and just noting again that it wasn't even 10:30 yet, she didn't budge. That is the worse customer service from a McDonald's I've ever experienced. I know this review isn't going to take away their business. But if the off chance that the owner of this location or their corporate office see this, I hope they do some training with their staff and give them a reminder that leeway to simply fulfill a breakfast order 1 minute after the 10:30 cut off goes along far more than being inconvenienced for a few minutes. I'm only giving this one star because I have to. If I could give this no stars, I absolutely would. If anyone is reading this review, do yourself a favor and keep driving and patronize another McDonald's up the road. These workers need to be trained again on customer service. Because obviously, none exist at this location. And based on the other reviews that are all 1 star, it looks to be consistent. Of all the McDonald's I've been to domestically and internationally, this is without a doubt in my opinion, the worse one ever!!! read more

This is probably the worst McDonalds I've ever eaten at. Took 15 minutes to get a happy meal. Was ignored and treated rudely by staff. Everyone around me had messed up orders. Don't ever eat here. read more

Do not go here at night me a friend went Here came out at 7:30 someone started yelling stopwe had already saw a guy by the door did not look right and 1 inside was trying order food kept asking cashier where am I as we got in our car there was a guy next to a tree by the car we got in heard something hit the car a 1 leg guy hit our car with his crutche hollering hey get out the other 2 started moving toward us we backed out hekepton yelling as we rounded building there was another one standing by a car looking across parking lot this was very scary workers in side had to hear you need to do something about this you have a bad safety issue at this place read more

Worst McDonald's I've ever been in 15 people working and then it couldn't cook a hamburger everybody in line was missing food and the help was arguing about who was going to work next Friday read more

This place is bad even by McDonalds standards. Not sure how at 6:15 they don't have any cheeseburgers or fries. The crew seems completely disinterested. Possibly even annoyed that there are customers. read more

Worst McDonald's I've ever been to. Got in line and after the manager on duty was done ringing up the person in front of me she walked back into the kitchen never to return. After I watched all the people who came in after me order I went into the now empty line and ordered two meals. Only got one drink and fry. Informed the aforementioned manager and she looked at my receipt and told me I had to stand back in line to get my fries and drink. Thanks, lady. read more

This was the worst McDonalds experience ever! 15 minutes for a coffee & chocolate milk! I stood there at least 3 minutes before anyone acknowledged I was there & was the only one at the counter. When I was leaving, people were pulling out of the drive thru line. Just all around horrible service! read more

Drive in: paid, pulled up to pickup 1 window. Was ignored by manager and another employee for quite some time. So, assumed we were supposed to go to pickup window 2 which was at the exit door. So, had to go park and walk in. I mentioned it to them and they shrugged it off with a smile. So, we weren't too impressed with this mcd's at all. read more

Horrible Horrible Food. Stopped on our way home to grab lunch and get back on I95. The food was inedible!!!!!! The burgers were burnt and dry, the rolls were burnt and the fries were over cooked and cold. Had to throw everything out. Since we were already back on I95, we could not turn around and return the food. I guess that is how they stay in business. read more

Stopped here for a little break while on a 10 hour total road trip. My group started off by ordering 2 Big Mac meals then were given a gesture to hold on a second. With attitude and grumpiness the lady punched in our order very slowly. Don't think she knew how to run the register, she called the manager over twice for help. Then in the middle of all this the lady is handed a pile of about 50 1s and she sat there counting them I guess not noticing the line was lengthening. After that she got a little better, she apologized for how the register was behaving saving this place from another 1 or 2 star review. Food came out quicker than we had expected considering what the other reviews said. Nothing special about this place but wouldn't go out of my way to avoid it. read more

Food was terrible. Not even up to McDonald standards. Our food tasted like old grease and the scrambled eggs on the breakfast sandwiches were watery and soggy. We didn't finish eating our food. read more

Extremely slow. Didn't get the order right even after correcting it several times. This stop added an extra 20 minutes to an already long journey read more