Much like the many reviews prior to this not the best service. Certainly a simple smile would go a long way. Granted for the low pay one could understand the misery of the workers but they chose to accept the job. As for the building itself, this mcdonalds was clean and had a pleasant curb appeal. read more

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it doesn't matter what problem you state in any review on any platform. because the owner will only respond with a link telling you to please explain to us more into detail. I mean, it's not like everybody who writes a complaint doesn't go into FULL detail about their always bad experience. I mean this location has such bad reviews that they had a spin when with free stuff advertised but only off you left a 5 star review first. How sick is that, as an establishment? That you have to bribe your customers with free food to get better ratings. And it still didn't work. I wouldn't have cared if I was broke and hungry. I still wouldn't leave a good rating. Because the free food would be just as gross as the same crap you spend money on. Moral of my statement just get gas and eat somewhere else. As a local trust me save your time and money. read more

Avoid this as your stop off of 95. It won't be quick and they won't have anything you ordered. Placed an order on the app, waited in the drive thru for over 20 minutes, nothing said at the first window to me. Get to the second window and am informed the CO2 machine isn't working and they don't have soda. They tried to offer me water or HiC. I declined and asked for a refund which they had to figure out how to do. Not worth the stop at all. If you want a fountain soda, do yourself a favor and stop anywhere else. read more

30+ minutes to order in store. Drive thru was so backed up. That's not fast food. VERY understaffed for a Saturday morning in summer.

Kiosk says no milkshakes. S rewed up the order even though we reviewed it. Sent to kit hen but not on receipt. Kid didn't understand much. If your in a hurry, forget it. Food was hot. Never again. Management has issues. read more

Slowest drive thru service I have ever encountered at a McDonalds. 25 minutes for a chicken sandwich and fries, and there was only one car in front of me. And they got the order wrong. It seems that McD corporate has standards for their stores so I am surprised that this location is allowed to operate like this. read more

This place was discusting. Cigarettes on the ground and took very long to get my food.

Awful- regardless if you go to drive through or go inside you get relegated to the " waiting area" for food to be delivered. Takes at least 15-20 minutes after order to potentially get a few items. Is this standard operating for McDonald's in SC??? Avoid at all costs- wish I didn't have to give 1 star read more

Where to start? I guess with the beginning of our experience. We pull into the drive through for a 5-minute drink stop. The line was short, so it didn't take too too long to get to the menu board and start ordering. The man taking our order misheard us quite a bit and seemed to find his job confusing or difficult. They were out of a few items that were proudly advertised by their posters. When we got to the first window, the man who had taken our order charged us an amount of money that seemed unusually large. He did not show us our order or prices as we ordered them, so we were unsure of the price until we were charged for our order. We asked for a receipt, but he told us to get them at the next window. So to the next window we go. When we arrive there, we voice our minor dissatisfaction to the employee (a different employee than the one who took our order), and he politely apologizes and explains how he is trying to improve. They then proceed to prepare our order. They pour up our soda from the fountain - oh, sorry, I mean the two-liter bottles, and make our iced coffees. They make our frappé. Well, our slushie. See, their ice cream machine was non-functional, as per the cliché, so they couldn't sell ice cream or milkshakes, but they sold us a frappé anyways, using finely crushed ice instead, thus making a coffee slushie rather than a frappé. They then make one of our caramel iced coffees. Whoops, I mean caramel-free caramel iced coffee under the title and price of a caramel iced coffees. They tell us that our second one will be a minute as they need to brew more iced coffee (a fact that the employee who took our order failed to mention). That's when a third employee said, "I can figure it out" while proudly holding up a pot of hot coffee. Luckily, the second employee vetoed that offer, gave us our receipt, and had us wait at the third window. Upon reviewing our receipt, we discovered that we were charged the regular price for a large frappé and gave us the small frappé that we ordered. Once our second iced caramel coffee came out we verified, asking, "does this one have caramel, because our first one didn't." Before we even finished our question, the employee (this was the same one who offered to put hot coffee on ice to make an iced coffee, by the way) interrupted with, "yes, ma'am, thank you." And abruptly closed the window before we could ask anything else. This was an auto response and it was clear that she was not listening to our question. In conclusion, we stopped for five minutes, and pulled out twenty minutes later. Judging by the generally low review of this location, it looks like we are not the only ones to have a poor experience here, but we did get a few laughs out of it. read more

Terrible. 15-20 People waiting, kiosks wouldn't take payment and no one ever came to register to accept it.

The absolute slowest McDonald's on the east coast Do not stop here for any reason waited in line for half and hour while trapped I drive through lane. They seem to process one car every fifteen minutes. read more

Wow, just wow. Where do I even begin? This was by and away the best meal I have ever eaten and likely will ever eat. Oh my goodness, where do I even start? The McDonald's experience was absolutely *next level*. From the moment I walked in, the welcoming aroma of fresh fries and sizzling burgers hit me like a wave of nostalgia. The golden arches have a magic about them--everything just seems brighter. The service? Lightning fast! It felt like I barely had time to pull out my wallet before my order was ready, piping hot and perfectly packaged. The fries? Crispy, golden perfection--each bite was just *pure bliss*. And don't even get me started on the burger. Juicy, flavorful, and cooked just right. I swear, it's like they've cracked the code on fast food excellence. And those soft, warm buns? Absolute heaven. You can't get better than that. I even treated myself to a McFlurry for dessert, and it was the perfect sweet ending to my meal. Every bite was a reminder of why McDonald's is a global icon. The food, the vibe, the memories--just unmatched. McDonald's isn't just fast food; it's an experience. Can't wait to do it all over again! read more

Why are there 8 people working and yet everything was so slow? There was not even a rush of people ordering. No one was at the counter. Ordered at kiosk. Took a long time for 2 burgers. Asked for no ketchup- it had ketchup. Paid for a cup- was not given one. Literally screamed hello? Excuse me? And no employee came over. We had to physically wave our arms for someone to finally catch us out of the corner of their eye. No customer service skills whatsoever. This location needs corporate oversight stat, it sucks read more

I. Have to wait every time I stop here. Worst McDonalds. 5 cars waiting for their orders. Been here 12 minutes I have a Dr appointment in Charleston, just wanted a fish sandwich meal, ridiculous ! read more

They were short staffed. Long lines at both drive ups, 12 people waiting for their orders inside, people in line to place their order. Two of the kiosks didn't work....i should have left. Waited 45 minutes, watching everyone get their order. I went up and got the worst attitude from this big girl there like I did something wrong. Never this place again, and never Santee either. It's gone downhill through the years. This is my middle point from my trips from FL to DE and back. read more

This is the SLOWEST MCDONALDS IN THE WORLD. Do not stop here ever! They don't care and won't speed up.

Traveling to New Jersey, stopped at McDonald's in Santee, South Carolina. It Has to be the worst service I have ever experienced at a McDonald's. All vehicles were pulling out of the drive-through line even after they paid and going in to get their food the worse do not stop there. read more

If passing past Santee and you want to stop for Micky D's. Keep driving! Passing through with my dad on a trip and we decided to get a bite to eat. I am disappointed at the "I don't care attitude" at this location. Person on the mic at the drive through wasn't the most polite, cheerful and happy person. Neither were the people at the window. On the bright side, my order was correct and the food was ok. My dad's order on the other hand was another story. He ordered a Double Quarter Pounder. Man at the window asked "quarter pounder?" Dad said no, I ordered a Double Quarter. Got got handed a bag with a box that said "Double Quarter Pounder". Got back on the road and opened the box and darned if he just a Quarter Pounder in a DQP box! Seriously?!?! We are not sure if he got charged for a double or regular because the receipt was unreadable!! McDonald's of Santee. Please fix your customer service, accuracy and refill your printer cartridge! read more

McDonald's - What is this?... - Coffee & Tea Near Me - Santee, South Carolina

The service was very slow at this McDonald. I ordered my food via mobile order, waited for 5 minutes in the car before I walked into the restaurant, but my food was still not ready. I waited another 5 minutes to receive my order. When I checked, my 10-piece McNuggets was missing. They spent over 10 minutes to put 4 McChicken sandwiches in the bag. I asked the lady about my missing order, she took another few minutes to confirm that I really ordered the nuggets. There were a few other people waiting for their orders wheel I was waiting, and one of the older couple also missed a drink from their order. The sandwiches and nuggets were hot and fresh though. No staff was available or care to clean the dinning tables. Trashes was left on the table and some small pieces of trash were on the floor as well. My two starts were really for the freshness of the food, there was no services at this McDonald's. read more

McDonald's - a table and stools in a restaurant - Coffee & Tea Near Me - Santee, South Carolina

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Horrible horrible horrible! Santee and St. George McDonalds has to be in the top 5 worst McDonald's in the state of South Carolin. The service is horrible. Plan on being in line at least 20 minutes or more and the window workers in Santee on 2nd shift are not friendly what so ever. No hey , no by , no thank you nothing. The one at the food pick up window to busy talking to other employees to stay focused on her job. I wasted precious minutes of my life waiting in line then waiting at 3 rd window for food to be brought out to have to circle back around and yet wait again to get a refund. Thanks for the great customer service at McDonald's in Santee, SC. read more

I keep hoping things here will improve, but unfortunately they keep getting worse. This beautiful McDonald's building is filled with crew who have no idea what they're doing. The drive thru crew doesn't answer for SEVERAL minutes (if at all) when a car pulls up. It takes SEVERAL minutes to receive your order and you have to pray that the food in the bag is what you ordered. I tried going inside today, thinking that might be a better option, but when I opened the door the lobby was filled with angry looking customers who looked like they had also been waiting far too long. The management of this store needs to have their franchise reviewed by corporate. I would give them zero stars if I could. read more

If I wanted to wait an hour for my food, I would have went to Cracker Barrel there's too many people concentrated on drive-through when theirs people inside the establishment waiting to make their order read more

I live in Santee and I refuse to go to McDonald's and after four months, i went and was reminded why I stay the h*** away from there. It took me 40 minutes to get food started off in the drive-through sat there 10 minutes. No one came to the speaker to ask for orders so I went inside. I was one of four people 30 minutes later. I finally got my food. You're so frustrated by time you get your food. You just don't want it anymore. I work at a golf course and I advise all my golfers not to go there. Those that have gone there, not knowing I've heard all about it from them what horrible experiences they have. read more

If I could give negative 5 stars, I would. We drove 9 hours and just needed a quick bite, but apparently, there are no other fast food options in this town. We LITERALLY waited 27 minutes on the drive through, and there were only 2 cars in front of us. Completely unacceptable! read more

I'm not sure who the owners hired for management team ! I work at a McDonald's and manage one! Approximately 15 staff managers on something! Approximately 20 people waiting for food First of all I waited 5 minutes for food to be ordered ! No suggestion on up sized or dessert! She proceeded to say I can't take anymore orders! Second Fry station no fry person ! Frier had one basket down ! Drive through was no runner! Prep table one person yes scratching his butt with no gloves didn't wash his hands ! No grill person No dressing table No toaster ! Just a staff running around better then a three ring circus! We got are food in 15 minutes! Yea sure it was hot! Heck no it was cold and still frozen! Food should be at 165 temperature Fries were frozen in the middle ! Yes, great time ! When I can keep my drive through at less then a minute Counter also less then a minute Hire a new crew ! Keep them in control same black paints no jackets on period hair tied back! No cell phones or take them and put them in a safe! Love to clean this shit hole up and straighten there sorry butts up! You deserve a negative 5 read more

It's a busy location since it's directly off the highway but we were able to get through the drive thru quickly and on our way. Docked one star as they forgot my husbands meal but we realized it before leaving the lot and he went back in. The woman was very apologetic and friendly. The food was super hot which is something I get excited about with fast food. read more

WHAT A SH*T HOLE !!!! Service is a total joke. People were asking for their money back and cussing the cashiers. We finally asked how long we had to wait for two cones of ice cream. She made them right away then. She apologized for the ice cream being too soft. NEVER AGAIN WILL WE GO HERE. POOR MANAGEMENT read more

This is one of the worst McDonald's I've ever been to. I'm not sure if the owner of this place reads these reviews but you really should. No matter when I come here it takes way too long to get a sandwich. I do not recommend that anybody come to this McDonald's it needs to close shut down and disappear. I sit here in the drive-through aisle looking in the window and three employees standing around talking and laughing at 11 o'clock at night. Yet we've been in line for over 25 minutes. If you're the owner either fix this mess or get out of the business! read more

Slooooow service. Place an order on the the mobile acurbside for mobile pickup - says it's ready at 7:56pm... didn't get my order until 8:40... almost an HOUR waiting. Manage your orders correctly as the time they're received. Not JUST via drive-thru or in person. Mobile orders are supposed to be quick... or so I thought. read more

Slower than molasses in December,they have two drive thru lanes you aren't able to use the drive thru system you have to go to the second window to put your order in verses the two ordering screens?? Make it make sense ..Summary go to pick up windows place your order wait there and then pay for it all at the same window..???? read more

Ice cream machine don't work milkshake machine don't work icy frosty machine don't work...

I don't review McDonald's, but the incompetence here was beyond belief and you have to see it to believe it. Four orders, four messes. The most spectacular was a burger than became a chicken sandwich. Two hamburgers became one burger, then three burgers. It's one thing to miss an item, but it takes spectacular incompetence to make these mistakes. Sadly, we were not the only ones who had problems with our orders. We saw many other customers returning to fix their orders. It's a popular stop because of its location, but good luck with your order. read more

Very very slowservice. Don't come if you are in a Jerry, BUT people are nice and courteous.

Waited in drive through line for 20 minutes which I don't have a problem with as long as the food comes out fresh. But not the case on this day. I thought for sure after waiting and seeing how busy they were my burger would come hot off the grill but it did not. Instead I got a stale burger that tasted like it had been sitting under the heat lamp for hours. Truly befuddled by this. At least the ladies that took my money and gave me my order were nice. read more

Slow, lady taking orders is has zero personality. Always have to pull forward and wait.

.5 stars this place was garbage. The burger must have been left on the counter over night. They had no ketchup in the dispenser. No bbq sauce for the nuggets. McDonald's has gone downhill for McDonald's. read more

If I could rate 0 I would! Service is absolutely TRASH here. Sat in the drive through to get my online order for 30mins and did not move once. Left the line and parked to go inside and waited inside for an additional 15 minutes just to speak with someone to get my order and it still wasn't ready! Get it together people! read more

I tried to like this McDonald's, but I will never come back. I waited 25 minutes in line. I got into the second line to order and waited 10 minutes while they kept on taking orders from the first line. After yelling hello for a bit, I gave up and went to Bojangles down the road. Prior to my horrible experience here, I ordered two of the new spicy crispy chicken. It came out with no sauce and bland as ever. This is the most inconsistent fast food in town. read more

Worst McDonald's ever! Very slow you will be waiting 30 mins or more just to order and you get the wrong food I can go to the McDonald's in summerton and get food faster, people here are rude. They just need to shut down at this point! read more

Please send help I'm going to need to order Uber while I wait in this drive thru! It took thirty minutes of my life away!