I have enjoyed my experience at this location best over all the nearby McDonald's. The customer service is extremely better. I went through the drive thru and my newborn was wailing like crazy. I felt so bad for the workers hearing him and for my little guy, but I felt they cared and asked the car in front of my if they could park and they will bring their food out to them so they could get me going faster. I really appreciated that. It was really kind. I have had good customer service before and after that as well. Nice team. Plus they know the promotions they have going on like the 2 for 4s. I've been to a few other McDonald's and they had no idea what deals they even had going on. read more

my daughter is craving chicken mc griddle but too bad they do not serve it, not sure the reason. so decided to go with buttermilk crispy chicken sandwich. my daughter said the chicken is excellent and always great but not expect to get this over burnt bread. first time bought sandwich at mcdonald's and really curious if they always burn the bread like this and put the mark like a triangle on top of the bread??? any meaning??? read more

McDonald's - inside the restaurant... - Burgers Near Me - San Ramon, California

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I don't understand why McDonald's employees have such a hard time getting orders right. They literally have a step-by-step list that tells them what to make and what ingredients to put on it. Even then, they consistently forget to add extra cheese, or remove an ingredient that I wanted removed, or forget the sauces, and sometimes even forget entire items. This location makes mistakes so often that I always have to pull over and check my order after ordering drive thru. Having to go inside to get my order fixed defeats the convenience of using the drive thru. read more

Large play area but very small dining room. Lots of windows and a good parking lot near grocery and drug store. Modern interior, neon green chairs and red walls. Checkered black and tan floors. Unusual layout here. Not necessairily bad but different. I like their plain unsweetened ice tea and coffee along with their chocolate chip cookies. read more

Got off work super late and door dashed Mcdonalds and my chicken sandwich wasn't cooked all the way :( read more

McDonald's - uncooked Spicy Chicken Sandwich - Burgers Near Me - San Ramon, California

To the owner of this McDonald's: Our mobile order was messed up big time: Mobile curbside delivery order wasn't delivered for more than 40 minutes after ordering. One of the employees kept coming out asking us in the car whether we've received our order. We kept saying no. Even after 40 min, we're still parked, waiting outside in our car for our order. Then we went in to find out that our mobile order, which was supposed to have been delivered to us outside in the car, has been sitting at the front desk all this time! Not only that, one of the burgers was missing from our order, so we had to report that and wait longer. Bunch of inept idiots at work?! This happened on 10/28/2022 between 3:30 and 4:10 PM. So, if you want to stay in business, whoever worked at that time, fire them and do not hire them ever again. read more

What is with all you stores having locked bathrooms? Minus a star for that. This is Dublin, not South Crackhouse. Why do you have to lock your bathrooms? You don't actually have a parking lot. You share it with the shopping center. Watch out for the idiot drivers. Fries were undercooked. Another minus star. read more

God knows what is wrong with the employees at this location. Three out of ten times they mess up the orders. Today they messed up all the simplest things I ordered. Instead of nuggets they gave something else. McChickens were filled some odd chicken and the Fries were cold and stale. read more

This McDonald's got bad early year. Impolite, bad quality McDonald's food, ran out of several items regularly, etc. It's great now and I would give it 4 stars again. It's McDonald's (-1 star) read more

This is a review of the McDonald's drive thru. I have never been to an inefficient drive thru, but it took me 15 minutes from entering the drive thru to getting my order. There were 5 cars in front of me, but I thought McDonald's prides themselves on fast food service. I thought I was at an in n out drive thru. After I ordered and drove away, I noticed they forgot to include my sweet chili sauce AGAIN! Every time I come here they forget my sauce, so I have to give them 2 stars. read more

Forget the other spot in San Ramon, this drive thru is as efficient as it gets! The 5 stars is mainly because not only is right off the freeway, but the fact that I literally got in and out of there in 2-3 minutes! How awesome is that? Too bad this will probably be my last visit in a good while, time to get back on the diet. No more steak, egg and cheese bagel sandwiches for me! read more

This is insane, this is the worst Mcdonanlds EVER!!! Where do I start... you made me park...from the drive thru, then gave me the wrong order. When i tried to explain it the man motioned like he didnt speak english. So when I get home I take a bite of the burger...YOU COOKED THE BURGER WITH THE WAX PAPER STILL ON THE CHEESE!!! Yelp you need to make it an option for zero star reviews!!! read more

McDonald's - The middle bun from a big mac as the bottom bun on my quarter pounder...... - Burgers Near Me - San Ramon, California

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Yes, it's open 24-hours. Yes, it's fast-food. I don't like this particular McDonald's. Not that I eat Mickey D's much these days, but sometimes when you get that fries urge, you gotta go nuts. The last few times I went here, I received the wrong order, had to ask for something they forgot, or got the short end of the straw. When they know you're in drive-thru, you get "minimal" fries. I'm not a fatty, but I want to eat like one when I come here. All in all, you can come in and buy a meal or two, and go away having spent over $15, which is a little expensive for what you're getting (read: is that a burger, or some tiny piece of cardboard?). I say stick to In-N-Out. Who am I kidding? You know you will be among the "billions served" now, or some day again. I'll still come back for a small fries and a soft-serve cone here and there. They must have addictive drugs in them. Damn you, Ronald and your magical friends! read more

To start with I get fast food about 1x every 8 months. I recently visited this McDonalds out of sheer desperation. I was super hungry & wanted something to eat ASAP. Big mistake! I ordered a chicken sandwich which was so dry I couldn't even eat it, believe me, I really tried. The fries on the other hand were fresh & hot. I would encourage you not to stop at this McDonalds. read more

I don't understand why it's so hard for this place to get the orders right. The people who take the orders seem fine, they put the order in correctly but for some reason the people who put the orders together just cannot get things right. I go to this location because it's close by to my sons school and so its a good location for me. The last 2 times I have come here 1 by drive-thru and 1 by mobile order they messed up my order. I asked for a big mac with no sauce and no pickles and I got it with both. I asked for extra fries for the kids happy meals and got yogurt. Not sure what the problem is, the order is taken correction but there's an issue with execution. It's highly frustrating to get home and realize the mess up. read more

Seriously? I order a cheeseburger and fries on a mobile order and they make me wait in the waiting area, that happens to be full.

The guy at the pickup window handed me my bag with the french fry sitting upside down spilling the fries all over the rest of the food. When I mentioned it he got defensive claiming it wasn't his fault. When I asked for a replacement he scoffed at me as if I was being unreasonable and handed me a new fry container with his bare hand. No new bag or gloves. Will not return to this location if I can manage it. Mcds alcosta needs to get rid of this dude. Too many good people out of work to let guys like that repel regular customers read more

This is the dirtiest most disgusting McDonalds I have ever been in, and I'm a mom so I've been in my share of McD's. Spills all over the floors with just a Wet Floor sign out over them. The playplace had dirty tables everywhere. There were flies all over. And the employees acted like they all just figured out how to interact with people five minutes ago. The happy meal had like 4 French fries and the nuggets were burned. This is a nice area and I expect at the very least a clean place to bring my kids. read more

McDonald's - This meal is sad. Not Happy. - Burgers Near Me - San Ramon, California

I don't like to leave neg stars but this place has so many things wrong out of any McDonald's I been to in many cities and different states. Watery and cold oatmeal, 3 egg and sausage mcmuffins were cold and burnt muffin, no spoon at drive-thru, had to go back get a spoon. Rude customer service at drive thru. read more

Quick stop to pick up breakfast on our way to visit a friend in Walnut Creek. Had a hard time understanding the guy on the speaker...

Fast food is a misnomer when referring to this location! Long lines in both drive-thru and walk-in, and even longer lines waiting for food pick-up. Poorly managed and poorly organized food prep continue to earn this store a single star. read more

We went to have breakfast at this McDonald's and were surprised that the cashier didn't know how to ring up a breakfast meal. He charged us the single item price on all items which exceeded the meal price posted on the menu. When I asked the manager to correct it, she not only tried to convince me that the price was correct, but when she finally realized I was correct, she muttered it's only 43 cents. For me, it's not about the money difference.... it's the poor attitude of the manager that was most appalling. Check your receipts! read more

McDonald's - Single item versus meal price. - Burgers Near Me - San Ramon, California

This location is having serious issues with staff. Worst experience I have had. Honestly afraid to eat the food because of the incompetence of guy working window. read more

I haven't been here for a while. Not a good experience compare with ordering drive through from Starbucks. This is a very strange place. When I picked up my drive through order this morning, a strange lady talked in the speaker laughing instead of taking my order. What's wrong with her? Shouldn't we respect others and respect ourselves?That's why so many psycho in the society because of those improperly behaved people. Be a peacemaker not someone creates conflict read more

What an absolute piece of shit this place is. First bathroom, I bought food in front of the manager and he says "customer only". I show a receipt in hand and demands to read through it. I ask for a cup for water, he first says $1. And then says free if I want small cup. When I ask if I can fill my own bottle up, changes story and says machine isn't working. Avoid this place if you can. read more

Waste of time and money. Everytime i see mc ds you think of the delicious burger you ate as a child. Now its ****** trash. Paid 4.95 for 1 burnt piece of bacon. 1 piece of cheese plased inside Doughy mcgriddle bun. Where is the melty cheese on my egg. Where is my other bacon atleast....... read more

McDonald's - Burgers Near Me - San Ramon, California

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Normally I don't write reviews of fast food chain store, 2 times I've been received good service of this location, I have to write them a review. Staffs are friendly. Came here 20mins before they're closed, they will give you nice and hot chicken nuggets and burgers. I highly recommend this McD! read more

Very rude employee's! We had ordered our food in the drive through and were told to park in spot 3 and they would bring out our food. Waited almost 10 mins and when they guy does come out he aggressively ask us if this is our food he is about to hand us and we said yes. He then repeatedly asked us if this is our food he was reluctant to hand to us and then said said something in spanish i couldn't understand. We were in the spot you told to wait and then your rude and reluctant to give us the food we paid for. I would avoid this location if you can. read more

The young woman at the drive thru said nothing to me. I've never had that happen at mcdonalds, where you expect at least a certain, albeit low, standard. No hello, no thank you. Complete silence as she held out her hand to grab my card. 6:55pm on 9/19/2017. read more

Did a quick drive through at this McDonald's to grab lunch. Utterly disgusted to find the women working the food handout window not wearing their masks properly. It's a CDC requirement during this pandemic situation that we are in. We wear masks in the car, but the people serving us food are not. You do not keep your customers safe, let alone your co-workers. read more

I usually enjoy stopping by this McDonald's for a late night snack. But tonight I was greeted with a cashier who was making strange conversation and then telling us we needed to stop by earlier because he wants to go home to his family too. I would have understood his frustration if it were not for the fact we had come by an hour and fifteen minutes before they close. I overall found the encounter uncomfortable and slightly scary considering the late hours. read more

This McDonald's is going down. I am mixed race and completely understand hiring non English speakers but I'm at the point where I want to cry going through this drive through. You have to yell your order loud and slowly 5 times for then to get it correct and by that time your annoyed and just want to drive out. Food is same as any other McDonald's. read more

We are a struggling family, as most of us are in this day and age.. my son really wanted McDonald's for lunch and I thought I had enough money, but I didn't.. so after my card was declined several times, removing items that they had probably already set up, it finally want through. They gave us our order and we went away.. we got home and our entire order was filled with a great smile! I know nothing comes for free and we will pay it forward the best we can, thank you so much San Ramon McDonald's! You made my sons day! Let's us know how we can help! read more

I am very disappointed in my experience today at your establishment. As a business owner here in this community I too like to hear how my business is going. Today we purchased 2 sausage mcmuffin with egg and 2 yogurt parfaits and the total cost was $12.51. After the initial shock I did some research and found that the meal elsewhere was $4.19. You are charging $4.54 just for the sandwich. I have really never questioned your pricing or really took notice after almost 30 years of patronizing your restaurant I found the need to. This does not make me happy. I know the area is expensive but this I believe needs to be re-evaluated. Very disappointed. I feel like we have price gouged. I am sorry to say that even though your place is convenient it is,a matter of principle. I do hope you will reconsider your pricing before others find the need to do business elsewhere. Debora Killeen read more

I ordered chicken nuggets and asked for sweet sour sauce and barbecue sauce, the lady said "if you ask 2, you need to pay the other sauce"! I was shocked coz they usually free. This is crazy! read more

They won't even honor the deals on the app. The guys at the window all act like thugs thinking they're all that and giving so much attitude. The manager Susan tried to help, but decided at the end to listen to her staff who kept whispering at her ear. Disappointing how bad this place has deteriorated. This used to be my kid's favorite branch. read more

This place specializes in hiring the worst of the worst. Actually, today, the cashier was very nice and efficient. I only ordered coffee. The person who handed it to me was rude and made ignorant, crude sounds in reply to anything said/asked of her but no actual words. She didn't put the lid on correctly and when I bumped it with my hand by mistake, the lid popped off. I held it out the window to avoid the spills. This bottom of the barrel employee took it from me and ensured she touched every inch of that cup and lid. I didn't want it after that and drove off without coffee that I paid for. I won't be back. read more

Customer service was not the least bit good, spilled some of my coffee, didnt even offer to redo or even clean the cup. Was late for work so i didnt want to waste time to argue... read more

Employee who took order was nice but it absurd to get charged 50 cents for 1 dipping sauce on top of recent price increases. Also, fries had no salt, were stall and other food ordered was obviously old. Last time I'll stop by this location read more

Uhm so like they really didnt give us any ketchup and literally gave me one lettuce in my chicken sandwich and they also didnt give us honey as we asked for in the drive tru they should really fix this problem :( read more