The manager was incredibly sweet and provided excellent customer service! She was friendly, helpful, and made the experience really pleasant. It's always nice to come across someone who genuinely cares about customers. Great job, McDonald's! read more

As a little kid, going to McDonald's was a treat and our favorite out of all the other fast food restaurants like Jack in the Box, Taco Bell, Kentucky Fried Chicken, Wienerschitzel, etc. I picked up a couple of Filet-O-Fish sandwiches, fries, and a drink. read more

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I ordered hello kitty toy box and this is what I received ????? I really don't understand read more

McDonald's - I ordered the toy box for hello kitty and this is wat I received - Fast Food Near Me - San Jose, California

What can I say except it's a McDonald's. Meaning... you know exactly what you're getting with the food, which of good. But this location is old and a little run down. Not the cleanest I've been. Service is slow. Lots of parking though. I'll come back here if I feel like getting out of my car to get food, but there's a drive through one only a mile away. read more

McDonald's - Kinda slow service. This place reminds me of the eighties. - Fast Food Near Me - San Jose, California

Like any other fast food joint, they got their own pros and cons. The best pro that I can say is that they sell a limited breakfast all day. This is why it's a three, rather than a two or a one. read more

Always100% missing some items from my order.........................................................

Ordered the snack wrap. It was too bad , like i couldn't handle 2nd bite at all The chicken was brown inside, cheese they used was smelling, wrap did taste like sanitizer. Would never buy snack wrap here afain read more

The food was good, I thought the chicken nuggets were a little too fried but the McChicken I got was Devine. Not a bad out of the way place to be honest with you. The people were really quick with our meal and there was a lot of seating where you wouldn't be bothered in the back. Overall I would recommend this place. read more

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The lady at counter giving the food yelled at us when we simply asked if we could get ketchup.

Up front, going to say that yes I've seen their slow service but I really do think they've improved from the last 5 years. More specifically their fries at the very minimum. If anyone has been to other nearby McDonalds... such as Eastridge you probably have had the issue that the fries are soggy and cold. However this entire last 2 years this location has always consistently given me fresh fries(at least for times around the evening... haven't been in the afternoon for a lunch rush). I appreciate this highly because while it does take a bit longer, I know they aren't giving me some random fries they made who knows how long ago just so they could push them out faster. As for other menu items, haven't really seen a difference which is to be expected as I'm assuming the standards are the same across and there shouldn't be much factors such as fries which can go 'bad' fast. In general most of the staff that's been there a while are really nice and accommodating! Can't really say the same for the newer ones but I know all to well the problems from employer/customers in retail/food. read more

Don't come to this one too frequently as I prefer drive thru. I recently added the mobile app - they have some good specials not available if you walk in. I saw the curbside pick up. They set up some netting for shade as you wait for your food. Nice touch! Fries were not steaming hot, but edible. read more

Not sure why this McDonald's location has such bad reviews. We always do curbside pickup and hardly ever had any issues. Super fast service and straight to the point. We never had any issues with our food except for our most recent visit where they used a sesame burger bun for the mcrib. But besides that, no complaints on our end with this location. read more

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Rude, plain rude on customer service! We are paying for our food its not free, So please be courteous to customers coming in to have a nice meal. My food was also cold on top of the rude customer service. Maybe new training for this location. read more

Today I stopped here around 7am to get breakfast for a teenager I was taking to school. The line was long and it took quite awhile to order. The manager was running the whole front end. When I mentioned that I was now quite late, he went to the trouble of making sure that I was out in less than a minute. I wish I knew his name because this kind of caring, customer service is rare in today's business, especially amidst the chaos he was experiencing. Great job. Thank you and Merry Christmas. read more

- Good Service - No drive through Standard McDonalds. The Service is good, however, they have no drive through. I feel like majority of people go to McDonalds because of their drive through so thats a big con. read more

My kids love this place, so even if it's not so great we will still be coming back. Sometimes the fry cartons come out looking half empty or stale. Would have been nice if I didn't get this fly in my drink today though. read more

McDonald's - Fly inside my Powerade drink - Fast Food Near Me - San Jose, California

I come to this McDonald's about once a month I order online and come inside and pick it up. I get great deals on the App. The service is always great, and fast and the people who work there are nice. Wednesday night 10/4 I ordered food for my son and I we got home and ate my chicken nuggets and fries were nice and crispy and fresh this time. My son bit into his Quarter pounder with cheese and was horrified and spit it out and said "What is this?" It was a sheet of parchment type wax paper stuck between his cheese and meat patty! Someone cooked the burger with the paper on and put the cheese on top of the paper! Can you just Imagine being hungry and excited to eat McDonald's and biting into a nice juicy burger with a sheet of paper in it! Be careful to check your food before eating it if you order from this one. I let McDonald's cares corporate know of the incident and they supposedly forwarded it to the franchise and I still have not been contacted by anyone from that restaurant. read more

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The manager there named RUBEN is rude and condescending. This was my last order pictured in the McDonald's mobile app receipt attached. When my order was brought out immediately I noticed that 2 large cokes was missing. I asked him right away about the missing cokes. He immediately got defensive and said he could only give me what was on their ticket attached to the bag. When I opened the bag the two cheeseburgers were also missing. These were on the ticket in which he claimed they had to follow. He then said he'd check on it. When he finally did bring out my missing items he claimed that I magically put these missing items in spot 4. That it was my fault. I said if you only fulfill what's on your ticket then why does my bag have 40 chicken nuggets and a Big Mac. He refused to look at my receipt and continued to say I don't know I don't know but you put it in spot 4. Even if it's a system glitch, how is it the customers fault? As a manger you would still take accountability and fix it. I'm obviously showing you my receipt. He continued to blame me and I promised myself I will NEVER go to this location again. read more

McDonald's - Fast Food Near Me - San Jose, California

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2nd time i order food here and they missed my ordered i already file a complaint on MCD website 20pcs mc nuggets but we only got 10 read more

McDonald's - Fast Food Near Me - San Jose, California

This place sucks now. You would think they would step up their game a make a real Drive-Thru Window by now. But still none. Lines inside are long and the wait was ridiculous to get the food! I would rather drive further next time to a different location With drive-thru.... Which is waaay faster to get your food! read more

i complained to the manager (Lucia) that I was waiting over 8 minutes for my curbside order. She calls me a liar and argues with me about how it's only been 4 minutes. I show her my order confirmation email but she refuses to acknowledge it and shows me her phone that supposedly confirms her 4 minute claim. Model employee behavior for sure (if you're looking for an uncooth antagonist from the ghetto). I can't believe Mcdonalds is hiring such (un)qualified managers. I fed a formal complaint to corporate but no response after 3 days. Never coming back to this fine dining experience establishment.. read more

Maybe if the cashiers at this fast food restaurant are going to get an attitude when asked if they have strawberry sundae's it shouldn't be on the menu. Just a thought. I don't work here so I don't know what you have hence my reasoning for asking. Then telling me "we've never had strawberry sundaes" while I am starring at the menu which clearly state strawberry sundaes is ignorant. Since this location already has a 2 star rating I'll leave it at that. read more

McDonald's - the price of a cell phone - Fast Food Near Me - San Jose, California

Food is always hot and fresh and very fast. Service is good and on time I would recommend it read more

The service is getting worse at this particular location, I placed the order thirty minutes ago through the app and I just ordered the cold brew coffee. I was waiting there for the picked up, an I have to tell the server about my order after thirty minutes. otherwise, it seemed they never see my order. (This is the curbside order!) Poor service read more

Went to McDonald's finally to try their new spicy chicken burger and overall had a decent experience. Since it's Covid you're able to pull your car up to the parking lot and someone comes out and takes your order. It's pretty quick and easy. I ended up getting the spicy chicken burger and like the flavor but stars off because it wasn't as crispy or as flavorful as other chicken burgers I've had. Overall not bad for 5 bucks and if you're hungry and haven't tried it I would give it a try! read more

I would say this location is slightly pricer then the other locations, besides that it's still a good place for a quick bite.

This has to be the worst McDonald's in San Jose. Slow as hell, and prices are higher than most. Went at 730 in the morning and did Mobil order. Waited 10min in curbside, and nothing. There was 1 customer in store, and they still couldn't manage to bring out 4 items. Ordered a soda, 2 milk, and a hash brown. Had to leave since i couldn't wait any longer. Trash place read more

Saturday, June 16th around 10:30pm. Just give me my usual order please? *Big Mac Meal with Fries and a Coca-Cola *Double Cheeseburger *Filet-O-Fish *20 Piece Chicken McNuggets with Hot Mustard and Barbecue Sauce I'm a happy girl. read more

ordered online 1 big mac extra pickle 1 big mac no bun i received 1 big mac extra pickles 1 big mac ( with buns) i asked them to fix it ( they took the irder back inside) received 2 big macs no bun i asked them to fix it again received 1 big mac (no extra pickle sticker) a lot of attitude, no apology even after messing up the order twice the last fellow bad mouthed me and ran away so fast i couldn't get his name wont be back there anytime soon read more

I am a large man because I like to eat. I decided to try McDonald's because I had never been there before. I think I saw commercials on TV where everybody there looks happy. I don't know why they are so happy because they do not serve steak. But I decided to try it out anyways. I ordered a few Big Macs and a few Quarter Pounders with Cheese. And a large french fries. It was delicious like you would not believe. Like you would not believe. I asked the cashier if I could compliment the chef but I got a confused look. So maybe I can do it next time. Anyways, I do plan to return in the future and maybe I will try something different. If they add steak to the menu I will probably go there every day. Thank you. read more

If I could I would give it 0 stars the employees are always in a bad mood and always give u attitude it's a bad McDonald today I asked for extra caramel in my frappe they only put it ontop when I mean when I say extra caramel is on the bottom and side of the cup not the ontop of the WIP cream I told them and the employee said that's not possible like how is that not possible??? It's just puting it on the cup ‍‍‍ read more

Yesterday I called to see if they are open on Christmas and they told they are open until 6 pm. My wife and I did to different transactions. The first one was egg sausage mcmuffin and sausage mcmuffin. The second one was sausage burrito meal, 2 sausage mcmuffin, and a free hashbrown with the coupon. I got the food and didn't check the bag. So when I got home my wife and I knowdes we didn't get one of our hashbrown and one of the sausage mcmuffin. Instead of the sausage mcmuffin we got a egg ham mcmuffin. I called back to tell them and he was rude saying we are open and close at 6 pm. I stop him from hanging up and told help what was wrong and he didn't really want to help. So i told him can I come in tomorrow and get my correct and missing food. He said come by tomorrow. Today 12/26/2017, I went back and talk to the manager about what happened and the almost give the wrong food again. This is the last time I'm coming here. read more

These guys have been surprisingly better the last couple of times I went to them. I made a mistake and accidentally went with this location instead of my usual Tully location because of the horrible service I got here in the past, but the last couple of times were fast and fries were actually full. Kudos to the manager there for stepping it up. read more

Waited for my food staff ended up giving my order to someone else, they didn't even bother to check the receipt or call the number out. When I asked for refund they stayed they gave me my order when I was waiting the whole time, I asked for my refund since I never got my food . Luckily got my refund and the management wasn't to happy saying that I came with a person and I was like no, your cashier rung me up and he saw I was here by myself. Honestly waste of time and Energy. read more

Restrooms are filthy. When telling the staff they didn't seem to care about cleanness

When I did curbside pick up, the worker handed me my order on the tray and I removed my 2 drinks and brown bag. I noticed his thumb had some blood on it like he just got a cut. After finishing my meal, I picked up my drink, looked at my cup and there red stuff on it, I didn't use ketchup.... It was his blood all over my cup. didn't even drink from it, just tossed it. read more

I don't think I've ever seen myself writing a review for a McDonald's. You go in, receive some fast food, with very mediocre service. Came in today for a quick snack and was actually pretty amazed at the service I received from one of the cashiers. Minh (MK) greeted me with a happy smile and demeanor and was polite the whole time. He even thanked me for ordering with a smile! I think he definitely needs to be recognized for his superior attitude and work. Hopefully the fast food gig doesn't get him down because his positive attitude is totally awesome! Good work, Minh! Totally the type of work ethic that is so refreshing to see in customer service. Recognize your good employees! read more

Was told by clerk today he doesn't care about complaints. Needs to be fired, but at this location it probably qualifies him for employee of the year. The jerk changed my order from what I ordered to what he wanted to sell me. People parked in curbside pick up. Cold food "hot" off the grill. Not-friendly staff. Stinking restroom. Full menu not available to see. Just not a pleasant experience any time I've been here over the last year. I will never return. read more

I have no complaints about this Mc Donald's except for the fact that they don't have a drive thru. Would have gave it 5 stars if it had a drive thru. 4 stars for Gryffindor! read more

McDonald's - Datass - Fast Food Near Me - San Jose, California

Horrible McDonald's found a hair in my food and the manger was being a very rude and their is no respect from any of them