I rarely review fast food chains, but after a trip to Japan I have a new appreciation for our fast food restaurants. Service and food of Japan McD is 5 star quality. Over here, it's hit/miss but this location is one of the better ones. The restaurant is clean and not too busy. The patrons seem to be mix of old and college students probably from nearby Evergreen college. Highlights: + Save $ by using mobile app to get deals like free medium fries if you spend $2 which I did with a purchase of apple pie + $5 meal deal is customizable so my daughter can eat her double cheeseburger with no onions, pickles or condiments + Service is surprisingly quick where my food was ready in seconds after paying (for real) + There's actually someone cleaning the tables! This could've been a perfect 5 star meal if only my apple pie was like how it used to be in the 90s. It used to have this crispy crust but now it's baked. Other than that, my daughters and I enjoyed a simple burger meal for less than $10. read more

McDonald's - Apple pie $2.?? is not bad - Fast Food Near Me - San Jose, California

Very disappointing customer service, especially from the manager. I ordered through the kiosk for dine-in and took a table number, but my food was still packed to go. When I asked for a tray, the manager told me they didn't have any even though I could see a stack of trays nearby. She continued saying there were none and never provided one. The ketchup and barbecue sauce I requested through the kiosk were also missing. These were simple requests, and it was frustrating to leave them unfulfilled. I expected better service and more attention to my order, especially from someone in management. read more

I hardly leave reviews and when I do, its mostly to note a really positive experience. Do not get drive thru or pick up here. It's my fault for coming here again and again, but they always manage to mess up an item or completely miss an item. If you come here, do not drive off. Check your order before you get home and are disappointed that you are missing sandwich or hash brown. Once or twice I understand, but to happen just about every other time is just incompetent and unacceptable. Money down the drain. I'm probably going to start driving to the next location in proximity to my house now. read more

Zero. Zero. The last three times, drive up pick hasn't been delivered to our vehicle. Instead, we, us, gone into the restaurant to get our food. Talk a food safety disaster. Disgusting. read more

Ordered chicken nuggets in the drive through and got a box of cookies instead. I was very very confused. Solid cookie though read more

McDonald's - 6 pc. Chicken McNuggets - Fast Food Near Me - San Jose, California

This McDonald's is clean and fairly quick. They have a drive thru which I've used countless times. And both indoor and outdoor seating. You can order either at the sell serve kiosks or at the counter with an attendant. It's convenient and what can I say, I really like their food. read more

McDonald's - Fast Food Near Me - San Jose, California

Getting something cold to drink fast and easy the service was very good the drink Was very good read more

McDonald's - McDonald's drive-through - Fast Food Near Me - San Jose, California

Delivery not complete. The BEC order was missing in the delivery. Relayed the matter to Gruhub. Still awaiting for the refund on the missing item. read more

Do not order at this location. They are incompetent workers who argue with customers and ignore them when they are speaking to them. Horrible service. read more

First time to this McDonald's. I was in the area at lunch hour and wanted a quick bite to eat. Ordered from the kiosk and sat down. The place was very clean and didn't smell funky like a few other McDonald's I've been to. Tables were not sticky. My food was ready within 2-3 minutes and they called my number loudly so it was easy to hear. The food was exactly as I had expected. Right flavors and salty fries (which I like). Oh and it wasn't crowded at all either. read more

Consistent food quality and very friendly service... My favorite McDonald's for breakfast and mid-day snacks or lunch. Highly recommended!! read more

McDonald's - McDonald's on San Felipe Road - Fast Food Near Me - San Jose, California

Lady forgot my smoothie and then didn't apologize when she handed it to me 10 minutes later ..

Ate here and fries aren't fresh. No one helps you at the counter- and if they do it takes over 5 minutes to get a cup of water read more

McDonald's - Fries aren't even fresh and we ate here - Fast Food Near Me - San Jose, California

Forgot my sauce again. Forgot my sauce again. Forgot my sauce again. Forgot my sauce again. Forgot my sauce again. Forgot my sauce again. There you go yelp "85 characters" Forgot my sauce again. Forgot my sauce again. Dry nuggets yet again read more

McDonald's - Dry nuggets no sauce - Fast Food Near Me - San Jose, California

Everytime I give this McDonald's location another chance, they always end up disappointing me. Today was no different. We had a mobile order to pick up inside the restaurant. When we went inside to get the order, we were told we could not pick it up in the restaurant. They said "you have to go through the drive-thru". We went through the drive through and then they told us that we could not get the order because it was an order for the inside pick up. I told them I would not flip around and go inside again because they told me that I had to go through the drive-thru. The employee continued to argue with me and say it was my fault for the confusion. I stated that everytime I went to that location that I had an issue. She stated that I should do the order correctly otherwise I would not get my order. I stated that it was their employees and their system that was faulty and she continued arguing with me about it. This location needs to shut down permanently because every worker at this location is incompetent and has absolutely no self control when interacting with a paying customer. Their answer to everything is to argue with the customer, instead of admitting that they are in the wrong and making the customer happy. If I could give this location a 0 rating, I would give a 0 because they have no right to be in business anymore. Everyone who reads this, pass it along to everyone you know to never eat at this location. This location is the absolute worst location by far. read more

There have been numerous complaints of the manager at this location. I didn't have any issue with the employees. They are great. I tried calling the location to resolve "the beetle" issue, but no one picked up (a management issue). Other people have complained of old product being sold, old bread etc. (management issue) The beetle in my fries looked like it was cooked into the fries. Its legs got burnt off (wonder who / which other families got those. Yum!) If the manager put more attention on expiration dates and not cooking "Extras" into the food, that would be great. Or should I just be grateful he didn't charge me extra for the insects?? I am going to bag this beetle and contact McDonalds directly. I tried to resolve this directly with the manager, but he didn't pick up the phone. Also, per recent and previous reviews, I don't have a feeling he'll handle this professionally. I'd like to see the employees become the manager there, and vice versa. read more

McDonald's - advice to manager: Pay more attention to stale food / expired food and insects in your food. Less on nickle and diming us on a sauce. - Fast Food Near Me - San Jose, California

Super rude customer service. The manager on dude did not want to help us. The cashier asked us what croc number we wanted with our happy meal. We asked to switch and the manager said no. We didn't get what we wanted so I asked to exchange and the manager lady said no. Never coming back again. It's Friday 9/10 at 7:30pm. Very annoyed. read more

Mangers here are rude!!! Clearly they can not handle incidents of getting orders wrong. How hard to make a plain cheeseburger?! It's like one sentence that everyone there used "You can come back and we replace the order for you." The fact sometimes it's hard for ppl drive back after they're home. What we really want is getting orders right the first time! This is not hard shit to do! I understand sometimes mistakes can happened, but when it is more than usually. It becomes unpleasant experience!! On top of that the manger told you if you're not happy go to another locations! It's like telling you to Fk off! Instead of tell you she will address this with helpers in back. This McD is the closest one to me. I really dislike the managers here. Rude, no manners, inexperience with over look at the place. McD you need to hire better person for the job and should do better training. read more

The fries are nice and crispy here. This is my favorite location. The cheeseburgers and mcchickens are always consistently good.

This McDonald's is, by far, the WORST McDonald's in San Jose. literally every time I try to go before school or during my lunch break and go through the drive thru, they ALWAYS mess up my order. it's like the workers arent even paying attention sometimes. I wish the employees gave a shit a little more, cus a girl is Judy hungry. this was the last straw for me. I had 20 min to get something quick to eat and when I park. I realize they gave me this bullshit. SO FUCKING ANNOYING read more

McDonald's - I ordered a 4 piece chicken nugget box and got this - Fast Food Near Me - San Jose, California

- fast service - nice workers Just your standard McDonald's. Never had a bad experience here, but also never had a real outstanding one. Food prepared here is standard and they always have all the specialty/seasonal food and drinks, so that's always nice. read more

I came here around 9 pm the other day with my wife because I was hungry. I use the Mcdonald app to get a discount and the working told me it doesn't work when the app said it expired on the day I came in. My wife and I ask if she can over write it so we can get the discount, but she didn't want to honor it. I even up leave and didn't by anything and said out loud "I'm not coming to this McDonald's ever again". read more

The ice cream machine at this location has never failed me -- it always works and it's always delicious! read more

McDonald's - Oreo and M&M McFlurry - Fast Food Near Me - San Jose, California

Not open 24 hours as stated. Wasted time going to the drive through and all the screens are turned off.

The Manager is so rude. She ignored me while standing on the line. She pretended she did not see me even though she passed by me a couple of times. I order 4 meals and she only gave me one ketchup and one ranch. When I asked for more , she said she was going to charge me for them. Then I asked, how many so you give for 4 meals?? This lady is so rude, she should learn matters before being a manager. One thing I noticed it, when another nationally came after me, she was so nice and police., but no with me. She even is racism with her own people. Nationally should not matter but she makes it seem so obvious. I need the corporate number to report her. read more

Bought two medium fries at this place. Tell me is this $3.88 each. What a rip off. More like a small order of fries in a medium cup. read more

McDonald's - Fast Food Near Me - San Jose, California

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A gourmet crab sandwich at McDonalds? Yes, you heard right. A new pilot test - this one of four south bay locations. I happen to be in the neighborhood and couldn't resist the temptation as this just hit the news today, 2/9/17. Its a flavorful sandwich - no surprise - a popular TV chef, Ryan Scott, helped out with the recipe. Celery, spices, tomato and lettuce on a delicate sourdough bun. It got all over the place as any delicious sandwich should - gone fast and I wanted more. Its a very light and reminded me of the fillet of fish in that respect. Finely chopped crab but good flavor. Value: its a big sandwich at a price much higher than you might expect - but since Fisherman's Wharf is 40 miles from the south bay locals could justify their purchase - especially if they don't have much time for lunch. Come try it. If it doesn't catch on you will always wonder what it was like. I have a feeling if it were $2 less it would be a big hit. The restaurant clean, employees friendly. A great experience here. Although they don't have any pre-made the wait time was very fast. FYI - popular San Jose burrito shop next door too that sells outrageously large 5lb burritos if your still hungry. Besides the novelty of it it also fosters a San Francisco local feel and taste... at a restaurant that couldn't be more American... read more

McDonald's - Fast Food Near Me - San Jose, California

Inside is pretty clean. Service is good. The food comes out pretty fast. Employees are pretty nice.

Late night female manager was rude and unprofessional. She should be fired for treating customers unequally. She gave everyone free sauces right in front of me, but proceeds to only charge me. I asked her why am I the only person being charged and she had no response. It's not about the cost, it's about the principle. I hope upper management takes corrective action. read more

This Mcd is ridiculous. I did a mobile order and it would not go and threw at the location. Manager says i trying to help you turn off WiFi and go outside. I do but knew he was not right. Order still would not go thru Manager says too bad for still can not help you.:-( ugh. Not returning rather drive 5 mins to Mcd down road I wasted 15 minutes talking to them tell me I need to be patient read more

Second time in as many days they have forgotten to include the McNuggets sauce cups! Frustrating. read more

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I ordered a plain quarter pounder and a coke through the drive thru, as I was at the food window the lady handed me my coke and asked if I could pull up onto the side and park so they could finish my burger. No problems, it's understandable that a lot of McDonald's have the drive thru spots now, so I parked and waited for a few minutes. After I received my food, I did not expect there was anything wrong because it had the sticker with the right order on it and they took their time on one plain quarter pounder. I went home and looked at my food (with it being only around 5 mins away) and the burger was soggy as if it fell in some liquid or something. The whole side of my burger was soaked in some liquid and made the bread mushy and soggy. Some cold and soggy bread was also sticking to the bottom of the box as well. In all, would NOT trust getting food from here unless you want some food that likely landed on the floor. How could they give this to a customer? This is disgusting!! read more

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I love sausage egg mcmuffins with cheese. I'm rarely up or close enough to a McDonald's to make their breakfast, but I was in SJ staying at a friend's house and it was right next to the Starbucks where I get my coffee. Sandwich came out fast and was nice and hot. Parking in the plaza can be a little cramped, but there are more spots on the CVS side. Plus for me since I'm from SF, they have a drive thru! Normal for suburb folks, but always greatly appreciated by me. read more

Worst McDonald's! Refused to serve my ten year old daughter and I because we complained about them serving food that gave us food poisoning. The management is unprofessional and harrassed us! This business is corrupt, and their corporate office needs to hire new management! read more

McDonald's - They have served food that gave us food poisoning, bad customer service, and the management doesn't resolve customer concerns! - Fast Food Near Me - San Jose, California

Good fast service usually but today we ordered two 6 piece nuggets and only got 4 nuggets in each. Disappointed to get home to realize this after driving all the way home read more

McDonald's - a box of chicken on a table - Fast Food Near Me - San Jose, California

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How do you always just seem to not have any bbq sauce at all??? And how do you guys always just "forget" to put the sauce in the bag? Sure there's a lot of people that come through but don't you guys ever just think to double check what you're putting in the bags before handing it through the drive through window. You guys suck. read more

This might be all McDonald's, but I feel that this one in particular has rather tricky pricing. The cashiers aren't really there to help you out optimize or give suggestions for what's best for you, and I find that rather off putting when prices are so tricky with combos and whatnot. Consumers shouldn't have to do the math. This is why I am looking forward to McDonald's rolling out more kiosks where you can transparently see the price rather than the two-line display on the old cash registers. The Big Breakfast with Hotcakes is only ten cents more than the Hotcakes with Sausage, but it comes with scrambled eggs, an English muffin, and a hash brown. The hash brown in particular is rather egregious, given that it's a large item that people often order separately and that's not transparently outlined. The cashier should have told us it was only ten cents more rather than realize the disappointment after reviewing our order. On another instance, I caught that the Hamburger cost more than the Cheeseburger, as the latter was on the dollar menu, so I had to order a Cheeseburger without cheese. TIP: If you want a hamburger, don't order a hamburger since it costs more than a cheeseburger. Order a cheeseburger with no cheese. I don't know why I even have to do this or why I'm not going to In-N-Out instead. read more

Honestly just tired of the employees rushing customers and ignoring. It's happened so many times at this location. Getting handed my food and then immediately turning away?? They handed me my chocolate milkshake - I noticed it had green in it and was super confused. I had to call the employee twice to get her attention and asked her if this was chocolate and showed her the milkshake, she immediately said yes , so I was like ok??? and I went on my way. Got home and of course it's some disgusting mint chocolate shake?? Can you all just pay attention??? I'm so tired of wasting my money on things I didn't ask for. read more

McDonald's - Fast Food Near Me - San Jose, California

Terrible service, got yelled at when being asked whether the order is ready cuz it still appeared "in progress" in the app, but actually it was ready. I saw them eating the meal "supposed to be" mine, quickly realized why they being mad at me when i came "late" for the pick up. They're def staving... read more

I'm writing this review for Kevin at the drive thru window. First guy at a fast food restaurant that actually stopped and asked how my day was going and seemed to genuinely care about what I had to say lol. Sounds small, but taking time to invest in customers like that is something I very much appreciate. Keep doing you Kevin!! read more