I was craving a McDonald's Diet Coke after an appointment I had in Sunnyvale. On my way home, I stopped by the McDonald's on DeAnza and Hwy 85. I had a deal in the App for a free medium size fries with a $1 purchase. I used that deal and went through the drive thru to pick it up. There was only one car waiting ahead of me, which was great. I gave my code at the drive thru ordering menu speaker and proceeded to the pickup window. The young man handed me my Diet Coke and a small bag with my fries. I asked for extra napkins and he kindly obliged. He politely thanked me and I was off on my way home. The fries were fresh and hot. My Diet Coke hit the spot. I only wished they gave me more ice. It was okay though because my drink was very cold. I probably should have mentioned that I'd like more ice. I've been to this location many times and usually dine inside. The staff have always been friendly and the inside is kept very clean. It's one of the nicest McDonald's in San Jose IMO. I'll definitely be returning, next time I'm in the area. read more

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Ordered food on the app with ketchup. When I got my food the fries were nice and hot, but they forgot to give me ketchup. I went back up front to ask for some and stood there for several minutes. I asked 3 different people walking by in the kitchen and they all ignored me, as they were deep in Spanish conversation. Finally a lady walks up to the register, I said excuse me, just she walked into the kitchen she turns back and I asked for ketchup. She laughed and gave me a few packets. By the time I got back to my table my food was not hot anymore. My fries got soggy and chicken was lukewarm. Next time I'll try Popeyes down the street. read more

Standard McDonalds in a very good location on De Anza and near 85 in the south Cupertino area. Been here a number of times and no issues. Food is fresh and on time. Not the healthiest but yummy enough in a pinch when there's not much time. Decent value if using the digital app deals, especially on the double cheeseburger or quarter pounder or fries. read more

I should have read the reviews first. Got a fish sandwich and they couldn't even use a full slice of cheese - weird - but now I remember why I don't go to McDonalds at all anymore read more

McDonald's - Fish sandwich - Burgers Near Me - San Jose, California

**Escalated to Corporate - This Location Should Lose Its Franchise License** The McDonald's at **1150 S De Anza Blvd (Store #654)** is by far the worst location I've ever been to. The customer service is beyond unacceptable, and after multiple bad experiences, I've officially escalated the issue to both the **franchise owner** and **McDonald's corporate headquarters in Chicago**. Orders are constantly given to the wrong customers, staff are dismissive, and management is unprofessional and disrespectful. One employee in particular--a **heavy-set Hispanic man in a gray shirt**, who appears to be a manager--is shockingly rude. When my **5-year-old daughter politely asked him for ketchup**, he snapped at *me*, asking why *she* was the one asking and not *me*. Since when are children not allowed to speak politely for themselves at a family-oriented restaurant? To make matters worse: * **He deliberately does not wear a name tag** -- how convenient. * **He covers his face with a mask**, not for health reasons, but to **hide his identity** because he clearly knows he gets frequent complaints. * He makes no effort to show basic customer service, and his attitude reflects someone who knows there are no consequences for poor behavior. Another female employee refuses to do table service as promised by the app and kiosk. She simply shouts the table number and makes you come pick it up at the counter -- and has even handed orders to the wrong customers without apology or explanation.... The list goes on, they use the bathroom and don't wash hands saw with own eyes This location isn't just bad -- it's actively disrespectful to its customers. I've taken the step of reporting this to the **franchise owner** (see in-store business license for contact info) and filed a formal complaint with: **McDonald's USA, LLC - Corporate Headquarters** 110 N. Carpenter Street Chicago, IL 60607 1-800-244-6227 With the number of consistent complaints across multiple review platforms, I genuinely hope **McDonald's revokes this location's franchise license**. It's doing damage to the brand and providing one of the worst customer experiences imaginable. **Avoid this McDonald's at all costs.** read more

McDonald's - Write this guy a letter he's a franchise owner. He needs to his staff needs supervision and they are wasting his money. - Burgers Near Me - San Jose, California

Went late to the drive through and ordered double quarter pounder with cheese meal. Got home and had 16 chicken nuggets instead. Wasn't going to waste another 40 minute round trip to fix it. Checked receipt and they took my order correctly, just screwed it up. They weren't even busy. read more

Came at 10:30pm, have our online orders ready for pickup, won't give us our food. Ridiculous!

Every time I visit this place, it completely ruins my mood. Since it is only a 5-minute walk from my house, I keep coming back with the hope that the service might have improved, but I am disappointed every single time.The food didn't come out even after waiting for 30 minutes. When I told them our food hadn't arrived, they said someone else probably took it, without even apologizing. They shifted the blame to us, saying it was our fault for not keeping an eye on our own food. On top of that, they used the F-word and told us never to come back. Is this person really the store manager?He even followed us out to our car and kept swearing at us while we were getting in. On top of that, they even falsely accused us of stealing, claiming we took a toy.Many people have already left reviews about this person's behavior, which goes beyond mere unfriendliness and is completely irrational. Shouldn't the McDonald's headquarters take action against this? read more

McDonald's - Burgers Near Me - San Jose, California

I have a bad experience when I forget to choose light ice on my ice coffee, I told one of the employee and he ignored me, then when they served the order I excused myself and asked if she can take the ice and just said No, I can give you a cup and do it yourself, because you forgot to put on in the order. I don't know why Mexican are rude when they should be grateful to have a job. And we are paying for a service . read more

McDonald's - The ice coffee with the ice cream - Burgers Near Me - San Jose, California

nothing special tastes all right its also boring nothing bad or good service was the same read more

Calling the management of McDonald in Steven creek. Very rude on the take out window I order on the ice cream cone nuggets and French fries, guy only punch French fries and nuggets I said I also order I cream cone and the guy said I didn't order I said I did he said no I said I did but if you didn't punch just add I cream cone he punch it and swipe my card again then he said just pay to the next window so I went to the next window the girl hand me the bag with fries and nuggets I said I order ice cream cone she no pay no pay no pay I said I will pay she said no pay she won't listen so I'm starting get agitated because how disrespectful she so I told why don't she listen first then I told her that I will pay it then she punch it and swipe my card. Lesson is customer service need to train there staff of right manner and good conduct. I have high respect with service crew but if you're disrespectful and rude you don't belong in that community. Shame on your staff definitely not coming back here read more

Came by for a soft serve the other day and it was a lacklustre experience. Parking was plentiful in the private lot and the interior of the restaurant seems to have been recently remodeled. There was a dispenser for sanitizing wipes that was empty. Ordering was prioritized at the kiosk with 4 ordering kiosks. There appears to be an option to order at the counter with staff. The small soft serve was now $2.99, a significant uplift from $1.99 during my last visit. The soft serve was very icy...seemed more like a vanilla icy... The cone was crispy. The soft serve cone came out after a few minutes despite the dining room being all empty... There is a promo for a free soft serve after completing the survey... read more

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Staff need training. They gave me the wrong order I asked at the windows if they just happened to put it in a box she replied yes it's correct. I get to my destination and it's the wrong order. So I go back to get my order, you would think they gave my order out to someone else but not. She asked for my receipt i kindly handed it over she tells me to park. I wait 10min for my burger that has been sitting in their bin and warm now. Bad customer service. I will not be going back not even for a drink because they get that wrong too. Carmel frappe no whipp last 3 time they put whipp you have a headset on for a purpose and the screens use them. read more

Lazy workers in the evening. Food is served cold. No customer service, even though fully staffed. For them, it's just social time. Avoid this location. Vibe is totally dmv. I get the feeling they are very miserable and love to make the customers just as miserable & unhappy - I really believe they are very pleased with themselves if they can anger, ignore, & rip off customers. Must be the night managers. It's always a top down vibe/ culture. Daytime employees seem professional though and motivated, courteous. Warm food but 50/50 on the freshly made. If you go inside in the evening, they are great ignoring customers. You might wait at the order counter or pickup for a solid 15 mins. They won't even look at the front counter. Their backs are toward you & socializing with their coworkers. Either just go to a nearby fast casual restaurant & pick up or pop into the grocery stores down the block for ready made meals - much better than wasting your money at this location. read more

This McDonalds sends me to the waiting parking spot every time I've ever ordered. Just now I ordered 2 hashbrowns and a drink - I'm waiting in parking spot 1. The service here is abysmal. I do like that they use paper straws and show real initiative to not use plastic. read more

You would think after over a decade of being open the staff would know to see what sauce is on your receipt... no they just don't add it regardless... regularly read more

Don't go to this McDonald's. They are very rude! I ordered past 10pm via the mobile app cuz it says they are open till 1045pm. When I got there, they just kept saying they are closed and didn't bother to give me a refund or hear me out. Luckily, I was able to cancel the order via the app and get a refund. I live close by, but I'm never coming to this location again. Also their fries aren't as crispy as other locations. read more

McDonald's - The app says their location closes at 1045pm so I ordered some food. - Burgers Near Me - San Jose, California

Would give 0 stars if I could workers here can't even make something as simple as hot chocolate they literally gave me plain steamed milk when I ordered hot chocolate it's crazyyy even the manger doesn't doesn't know how to control his employees and there's a lady with orange highlights she's so unprofessional yelling and all avoid this place guys it's a mess!! read more

(I ask for ketchup manager gave it to me with bad attitude. Low-key threw it at me ) 0 Starts for this Location man is to early to do this none senses grow up you're old . Rude as hell for no reason. Please hired people that need the job I am spending my money here I don't ask for donation or free food. Teach your manager/staff to do better... Leave your problems outside don't take your shitty days on innocent people not OK shame on you... read more

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If your not open 24/7 change it on here. Was hungry and went by cause they said they were open. Completely closed

While this maybe a convenient location, the staff are generally rude! Parking lot is horribly laid out. Fighting to get a space and to get out with the drive through customers read more

The woman who worked the drive thru here is horrible. She has blonde and orange highlights. Wing eye liner. She proceeded to lie and said the stuff you get from the app only works on the app. Then she said she didn't know. Then she said it was just for points. Bro, is business that bad there you have to charge people incorrectly? Or is bad customer a thing, and you just hate your job? read more

It's a McDonalds, I get it. I dont expect much from them for Service. But I'd be remiss if I didnt say something about my last visit to this Cupertino restaurant on DeAnza blvd. I was waiting patiently by the counter for a refill for my Coke. The employee saw me and said "I'll be right with you". I was completely fine with it. She saw me again and said the same thing, "I'll be right with you". She continued to say this 6 times, once after each customer she helped that was not me. The funny thing is it wasnt even that busy. She purposely was not going to help me, refusing to give me a refill on my Coke. I finally said, "It's pretty rude of you to make your customers wait 10 mins to refill their drink". She responded with "I'll be right with you". At that point, I threw my cup in the garbage. On my way out, I asked another employee if I could speak to a manager. The employee pointed to Ms "I'll be right with you" and said she was the manager. Unbelievable! read more

19/12/2021. 10:45am. This is a true story just happen to me 30 mins ago. I ordered a coupon breakfast burger online, which is buy one get one free, it usually costs me $6.22. However, this time the staff charged me $11.35. I ask them why you charge me the wrong number, the receptionist at the first window said she doesn't know and call her manager right away. The manager said she doesn't know either, and she couldn't do nothing about this order. I said I used the coupon on the mobile order and it should be $6.22 not $11.35. Obviously, it is a mistake made by the receptionist at the first window, but they don't accept that and said they don't care. Really really bad attitude with customer even though this McDonald just been renovated. It doesn't change until you guys hire a good manager with good employees. Don't order from this McDonald guys, they will treat you like nothing. read more

McDonald's - Wrong number bill - Burgers Near Me - San Jose, California

Once again they cancelled my breakfast app deal before breakfast is done and now I can't reorder. Will comment every single time this happens which is constant till something is done read more

I've gone back due to the location being close to us. But after tonight's rare burger which I never knew McDonald's even served their burgers like this... I hope I don't get sick!!! I won't be coming back. read more

McDonald's - Bottom cooked all the way through, top is medium rare. So gross! - Burgers Near Me - San Jose, California

Should not take 15 minutes to reverse a deal, we click clicked it and can change or reverse!

So sad I have to write a review on McDonalds, but my experience can't go unnoticed. I picked up Chipotle down the street and though a McDonalds coke would pair well. I ordered through the app for takeout in the restaurant (so I wouldn't need to wait in line). Awesome to find out they locked their doors. I banged on the glass since two workers were in the front, but they didn't notice me for like 3 minutes straight lol... Fine, drive thru. I wait for 5 cars in front of me to pick up 1 single coke. It takes 20 min...so my assumption is they are super understaffed. Sure I get it. I get home take a sip and it's DIET coke. F man I don't drink diet coke. So wasted time for a useless drink I didn't want. On top of that, like other reviews mentioned below, it was flavorless. Tasted watered down, and carbonation was almost 1/3 of what it usually is. Avoid this location at all costs...I usually go to the Prospect one. They haven't let me down before. Just thought this would be cheaper since it is on the same street. read more

Fine. Out of all the fast food joints.. McDonald's is the only place that won't touch your card at the drive thru.. so I appreciate that they understand simple science, unlike everyone else who wears gloves but touches everything with the same damn gloves. But C'mon guys. I get it. It's a fast food place but seriously... can we give a little more of a f*#!? Put a decent normal amount of sauce on the sandwiches please. It can't be that hard... I shouldn't have to order extra sauce and get charged for it, when you practically don't put any standard amount of sauce at all! read more

McDonald's - This is what I get if I don't ask for extra sauce.. and then they charge you for "extra sauce" really?!?? - Burgers Near Me - San Jose, California

This McDonald's is simply amazing... immediately once I step inside i feel a shift in the air, different from any other mcdonalds locations... its super clean and no customers, just the fastest kiosks ever and all in working condition. The workers are swift with their work, i step outside for a quick breather after ordering, then step back in, and they're already calling my order number with their sweet voices. not sure what is with these 1.7 stars, their work is impecable and the food job is amazing, soft serve is always working and available ... Mr. McDonald himself would be proud of the workers at this location read more

i came here at 11:23pm because it says ONLINE that it's a 24 hour mcdonald's however it is NOT a 24 hour mcdonald's. they need to fix their hours online. read more

Takes forever Not really fast food I don't know why this local franchise can't get their act together read more

I'm contacting McDonald's corporate tomorrow. This McDonald's is the worst. Now I am feeling sick after eating there. I got a burger and fries. This place is close to Home Depot which I'm at every day. So I eat here a bit. The fries are almost always soggy. Worse the meat tastes funny, and tastes like like they've cooked their meat long in advance because they're not really that warm and are dried out. The other thing is that they put so much salad and sauce on the every sandwich with either is a huge gooey mess that inevitably falls apart. The service is good. But the food has now made me sick a couple of times. read more

Food preparation quality alert! Since it's near my work, I've been to this location about 20 times over the past couple years. Over half the time, the fries are undercooked. Pale to the eye and a bit mealy in the mouth. Today, upon receiving my fries, I decided that I wasn't in the mood to tolerate this and asked for "fries that are more cooked." The middle-aged managerial woman told me that they were fine. I said "No, they're undercooked. I would like fries that are cooked more." She told me that I was wrong, that these were fine, and she reluctantly took them from me. A minute later, she called me back and handed me the exact same fries. She said "These are good. It's the oil." I questioned why we were debating over this and to just give me fries that are more cooked, as I had requested. She refused again and insisted that I was mistaken. She said, "I will give you a refund." I said, "I just want fries that are more cooked than these. These are too light." "These are good. It's the oil. I give you a refund." At this point, I'd had enough and agreed to a refund. As she was processing my refund, I calmly stated that "this is not good customer service." She didn't seem to care or even listen. I'm not surprised by any of this given that I'm hoping for better service at a fast food restaurant, but the treatment from this managerial been-working-there-too-long woman was disappointing. read more

super duper rude service started recording me without my permission and was ignoring me and my friends when we ordered online and showed proof of recipes. very disappointed with service and the manager is horrible. disresucptig horrible people who should not be working. if you see this man leave bc you never know what will happen. very bad food also and threatened us. read more

The worse McDonald I had ever been to in the US. You used the locator and they do not send the food to your locator and still put the food in the counter for you to go to pick up youself. There is no drinks refill. A old maxcianlook woman is very rude and was not willing to offer the refill for my drink read more

Very poor service. Very little english spoken here. I placed a mobile order this morning and apparently it never reached them. I am absolutely sure it was the correct location to which the order was sent. Quite a mystery. I wouldn't visit this location again. Unless you are prepared for disasters. I cannot give zero stars so I genrously gave them one star. Intrestingly if you run into app problems during the weekends their is no McDonald's customer service number that is available. read more

Not sure what's happening here. But took forever to get our food. Was not very crowded. The food was hot.

Dining room is closed. This is take out only. There is no state or country mandate that justified this. They are Legally allowed to have indoor diners and they refuse. read more

This is the worse MCD restaurant I have even been to. The filet-O-fish sandwich was way over fried and tasted like hard rubber. The Chicken McNugget was also over fried but not as bad as the filet-O-fish sandwich. Submitted feedback to the MCD website and they did not even bother to respond. There seemed to be some serious quality control at this restaurant. If they did not care about how they cooked the meal, I wonder if they practice the proper safety procedure to keep the place clean from COVID. read more

McDonald's - Way over fried filet-O-sandwich - Burgers Near Me - San Jose, California

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