I always refer to this McDonalds as the half way point from San Diego to Los Angeles. It may not exactly be half way but I like to consider it to be. Well I went here with my parents yesterday and we were at the drive thru. My mom wanted the premium roast coffee. The cup in the picture said premium roast coffee. It is just a plain coffee. No mocha, no latte, no whatever fancy name they want to make on a coffee. Then the guy just kept asking if she wanted the mocha, latte, or whatever. They don't have any plain coffee anymore? We then get up to the drive thru window finally and then with my order of mcnuggets we ask them if they have sweet and sour sauce. They say it is in the bag. We drive off and then it is barbeque sauce. We asked and they said that it was in there and it is a different sauce. That is just terrible. I do not like the customer service in this mcdonalds. It is terrible!!! read more

The young lady assisting for orders in the drive thru is very rude and racist. Also, we forgot to ask for ketchup so we approached a staff outside and that staff gave us an attitude. We had been to many McDonald's branch and it is our first time in this branch but we had experience a bad and unpleasant customer service. read more

This is the second time I have gone during lunch hours and they are in such a rush to move the cars that they messed up my order. I'm so not happy with their service. read more

I love going to the mcdonald's at this area it's super easy to get to and the customer service is very polite. I went there and they forgot my apple slices which i was bummed about but other wise it was a very good meal :) read more

While everyone is aware that fast food is not the best for you, this McDonalds has added an additional "element" to your menu of choices. The choice of getting completely overcome with noxious smells from the bathrooms. Like most people, we don't want to think that the bathrooms we are using is one the "toxic waste" dumping list. Regardless of what time you arrive at this location expect to be confronted by these odors. It appears as the management has no interest or concern to address either...as it has been this way for over a year....you have been warned! read more

McDonald's - Fast Food Near Me - San Clemente, California

This McDonald's has never got my order right if I have more than 5 items, not once over the past three or so years. Either missing an item, wrong flavor of drink, extra stuff, or somebody else's order entirely. My favorite incident occurred last night, where I found myself ordering for my family (5 meals) and thinking "I need to check the bags for everything...", but before I could do that, they had me pull off to waiting area and wait for the rest of the food to be brought out to my car because the order was larger - not a big deal, completely understandable. As I waited, another vehicle pulled up beside me, which I assumed was for the same reason. Next I see an employee come out of McDonald's with a couple bags of goods and proceed to the vehicle that pulled up next to me and hand them the bags... I continue to watch and think to myself "man, they got their order pretty quick" and was curious if that might have been my order. I continue watching the family pass out the food and look confused for a bit, then I watched the family put all the food put it back in the bags and then watch the driver bring the food back to the drive through. Less than a minute later, the same food in the same bags even more than presented to me as my order. I asked the lady if these are the same bags and food items that were passed around in the vehicle next to me...she said "no, we changed the bags". huh? I mean...I guess that's better than nothing when it comes to ensuring the Bag is clean but what about the food getting passed around? It didn't seem to register and I just wanted to move on but lo and behold, they messed up the order by forgetting 2 different items (which I paid for). I'm absolutely done with this place. You might as well just have them pick the food out they think you want and have and tally' it up for you - it all tastes the same anyways - like a chewy salt lick. read more

It's happening more often than not. This restaurant and others are putting spicy nuggets in the kids happy meals. I guess they have overstock and are trying to get rid of them. My daughter doesn't want to go to McDonalds anymore. read more

Whoever was making the fries tonight was extra salty with it. Had some large fries with half a pint of salt on em ‍. 09/26/2020 @ 12:30 am

Girl at the drive through had a really bad attitude.When going over the order husband didn't hear what she said since she was talking to low and he asked if she could repeat it again she sighted with no shame and repeated the order with a attitude.She was wearing glasses and skinny with shirt hair.WORSE CUSTOMER SERVICE read more

I pull up and I'm not greeted. I finally say hello and he says oh sorry we are cleaning. Confused, I say oh you're closed? He says oh no we are open. I order my meal And he says Is that it? I say yes but for my drink I want orange juice. He says oh you want Fanta ? I said no, I want orange juice. He got my order wrong and didn't fill my cup up. read more

The manager today is running a shit show. We waited 30 minutes to get our ice coffees. We finish our sandwiched and our fries when we notice,"where are our coffees?!" We ordered our food @12:48pm and recieved our coffees @1:18pm and I had to go to the counter and asked for them. Terrible today. 1 star cause zero star is not an option read more

Please please please clean up your parking lot. We enjoy coming to this location as do our HS students but it just feels so unsafe with all the homeless hanging out in the parking lot and approaching us as we are walking in or at the drive thru. read more

McDonald's - Fast Food Near Me - San Clemente, California

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This franchise gets our orders wrong about 1 in 3 times. We ordered unsweetened ice teas today and drove away with sweetened tea. The drive through line was extremely long so we did not go back. Check your orders in the car before driving off. Order accuracy is terrible. I suggest Dana Point instead. read more

Old food, long lines, wrong order Can you guys get it right! Honestly $9.95 for a medium single patty quarter pounder meal is ridiculous. Add the old factor and the we didn't order that factor, you have a high priced under delivering MC Donald's experience. There is two other awesome burger places between my house and your location. At $10+ dollars a burger I can now go there and get a real burger for the same price and know it was just as cheap as MC Donald's. read more

Never had a stale dry quarter pounder until today. Here. Bun was rock hard. Gross. Avoid.

Wouldn't serve a hungry party of 36 after a wrestling match we were glad to pay the substantial bill. I would never recommend this establishment for they left us disappointed and hungry. I thought McDonald's was supposed to be a place of happiness but no we were met with hostile and agressive behavior. Possibly most I have ever been disappointed in my entire life. We will take our buisness elsewhere and I personally will not ever return to this establishment. read more

Worst customer service, Worst waiting line, Worst drive through, I could go on and on. Point is make the extra drive to the Dana Point McDonald's read more

Someone please explain how with a "buy one get one free" coupon for a Big Mac it cost me more than $28 for 2 Big Macs, a QP w/cheese and two large fries? I giggled the prices and I choudl have spent about $10 less. How does this happen? Are prices increased cause it's 4th of July? read more

This was quite honestly the best 1am drive thru McDonald's experience I have ever had. My boyfriend and I really needed an early pick me up driving from San Diego to Fresno and whoever was working the drive thru absolutely made our night. As we gave him our rather complicated order, his sleepy voice gave pause after about the sixth item. This pause was then punctuated by an enthusiastic "MOTHERF*****" followed by a much more uncomfortable pause then interrupted by our laughter. He apologized sincerely and assured us that he did not know his mic was still on. After an exchange of "it's all right bro" and "yeah cool dude", he repeated our order back to us, accepted our coupon at the window, and made the best frape and hashbrowns that have ever been consumed. 10/10 would recommend. But definitely the later the better. read more

Horrible customer service, After 10 minutes in drive-through they said, we didn't get your order. read more

Boy taking orders dropped a bunch of cups on the floor. He then picked them up and put them into the dispenser to be distributed later. When asked by me it their training told them to do that he took the cups out and put them into the trash. read more

The employees were very annoying and they would not get my order in. It's like a place where Karens go after they drop out.

I go here almost everyday to get an Ice Tea. Each time it's the same, regular tea with extra ice and a lemon. Sounds super simple to me. I often get a gross sweet tea or barely any ice or the lemon. The line is sooooooooooooo slow. I now always ask, regular? Can I have a side cup of ice. It's on the screen ,how do they not see it!!! Starbucks next door may end up putting them out of business. read more

I don't normally leave many reviews for fast food spots, but I have been in the routine of cooking to this location once a week for the last couple of months before work. I use the drive through everytime so I don't know they inside. The customer service has been great at the drive through. At least twice the customer service rep was able to lower my bill due to some deal they had. They also start lunch at 1030am Sharp - which is the time I get there. They've never let me down. read more

it's mid afternoon and the lines are already backed up. this place is at the border of oc and san diego and it's so crazy to wait for a long period of time read more

McDonald's - typical 2 lanes crowded drive thru - Fast Food Near Me - San Clemente, California

Pulled into the drive thru and after waiting 5 minutes at the menu, with nobody asking to take our order or to hang on, pulled up to the second window. After another, 5 minutes later, the guy finally came over and said, "Yeah. We're closed because too many people called out." For sure sucks people called out but at least put a sign up on the drive thru menu or something since 2 of their signs say 24 hours. Frustrating, when on a road trip and going out of our way to go to that one because they're supposedly the only 24 restaurant open. read more

When I was younger I used to work for one and we were very efficient at our jobs. This location s performance was horrible. I was there in line for 15 minutes talking to their cashier very clearly what I wanted but she did not understand. My order was a vegatarian egg McMuffin aka no bacon. I also asked for a McGriddle with an additional mcchicken paddy added. For some odd reason the cashier was trying to put the Canadian bacon on my McGriddle with out the mc chicken paddy. I had to call for manager help and she also didn't get it. When I got my order I got the Canadian bacon on my McGriddle with a southern style chicken sandwich aswell. I literally wanted to go back there plug the order myself then go into the kitchen and make it. Lol read more

I don't leave reviews for McDonalds... obviously. However, tonight my order was taken by ANDREW and this review is really for him! He didn't flinch at my super specific and extensive order and even though he had a cast on one of his arms, HE HELPED ME WALK MY BAGS TO THE CAR since it was too much for me to carry alone. I mean, that's above and beyond what I expect from McDonald's. So thank you, Andrew! read more

I go here often and I go hear to buy a large quantity of food with friends. I don't find it polite to get the person that served me "in trouble ". Because they said it was too much work. Work is work, don't blame your staff for up selling and trying to get people to buy more, instead you guys criticize them and say to not do that again because it's a lot of work. read more

Always way too slow. At least 20 minutes guaranteed every time you come. If you're smart just don't come here.

This morning I just had the worst experience EVER!!!!! I went through the drive thru & when I pulled up this lady with black hair & big ass red lips was in the worse mood ever!! First of all when she was giving me the order I basically had to reach inside the window bc she wasn't reaching out & when I asked her for ketchup she asked how many & I told her 10 packets (I already knew she was giving me attitude so I wanted to make her life a lil harder) & she responded behind the window 'No that's too many I'll give you 4' like really?! So I told her that she was being so rude!! Worse customer service ever!! McDonalds should really fire her ass idk why she's working there in the first place if she has an attitude like that!!! read more

Most expensive McDonald's I've ever been to. $4 egg McMuffins and $3.50 coffee. Look elsewhere read more

Went there this 5:45 morning. Ordered via mobile order. Waited for food for 10 mins. Walked up to the store ...guy mopping yells that theyre closed. But door clearly stated restaurant hrs were 5am. Husband walks up and was told the same thing. My husband then says we have been waiting for our mibile order. Woman comes out says mobil orders are so hard. Gives us the wrong drink. Asked for the right one. Got in the car to realize they shorted our order. But we already drive off. Tried to call the store but no one picked up. Such bad service read more

Worst service I've ever dealt with, order on Uber eats and waited 45 minutes for them to call me and tell me they could not send my order when the app said it was about to be delivered and the employee that called me was so rude and did not offer to replace the items and on top of it my card was charged for food I did not receive read more

Drive thru is unbelievable. Service is just not acceptable. Staff in the early shift 5am+ look like they don't want to be there. Service sucks and drive thru takes forever. I am not the only one. Many of my coworkers say the same thing. The drive thru takes longer than it should. McDonald's needs to secret shop them to see how this location is just badly run. read more

Extremely bad review! When I was there yesterday (April 27, 2014 around 650pm) I had walked into the restroom and I had witnessed an employee walk out of the bathroom stall and directly out of the restroom...WITHOUT WASHING HIS HANDS!!! I followed him where walked behind the counter and began to touch the ice cream cones with his bare hands. Never going to stop here or at any other Mc Donald's. Hope all of you customers enjoy your food. I'll enjoy my food elsewhere. read more

Food is great, but not the service. last time i had a bad experience with the little short ladie manager, i even called the owners number that appear on the drive thru window and he never called back as far as i know. The problem was i bought about 15 Mc'Chickens i asked for 2hot sauce for each sandwich , her respond was i cant give you more than one, but if you want you can pay 50 CENTS for each"which is ridiculous"(money doesnt matter) but her attitude was terrible, i even asked her DO YOU HAVE ANY CARD so i can contact the owner? she said no and then she asked me to park????? which is unfair i think..!! well anyways I definitely not RECOMMEND this restaurant. Whaaa... :S read more

24 hour drive-thru window! That's my favorite part about this location. This is the McDonald's that I usually stop at before completing a drive to/from San Diego and OC/LA. It's at an ideal midpoint location between the two. The place is pretty clean for a mcdonalds and the service isn't bad as well. The drive thru can get pretty packed during the usual mealtime hours so don't park near the drive thru lane if you're coming inside or you'll get stuck! Leaving the parking lot can be a challenge sometimes if there's a lot of traffic fresh from the nearby freeway exits. I've stopped here many times to get a quick McCafe coffee drink before driving through the long stretch of wilderness on the 5 south to sd, which can make you sleepy at times. read more

Poor service. Food was as to be expected....oh wait I didn't actually get my food. I'm not sure what's more embarrassing...the 2 stars I'm giving Mc'D's or admitting that I ate here, late night cruising through the drive through. I ashamedly admit it and I think that is worse since this is fast food after all. But seriously after taking our order and repeating it to us twice, I'm still at a loss on how you could forget my french fries? We ordered a Happy Meal, snack size rolo Mc Flurry and an order or small french fries. Our fault for not checking the bag before we drove away, but really, its not that difficult. And no, by the time we got back on the freeway, I was not about to turn around and go back to ask the minimum wage drive through attendant to give me my french fries that we paid for. I guess he was trying to tell me that 250+ calories would be served better elsewhere than in my tummy. Mc Donald's ....not lovin' it read more

McDonalds is mcDonalds. Can't mess it up even if you try. And boy did this lady try. Woman gives me the wrong order and I don't realize it's wrong till I'm halfway home because one of my kids doesn't have a meal. I go back to ask if we can have our missing items---since we paid for them and I've got a sad kid in the car--- lady goes to the back and slams it on the counter, and slides the food at me. Cold food and all. Doesn't even go out of her way to make sure there's a new one made since the food that was left there (from the drivethru) was 20 minutes old. Doesn't apologize. Like massive attitude. read more