The staff at this McDonald's deserve a high rating in my experience. I have been coming to this restaurant for the past 10+ years for my morning Senior coffee and enjoy the benefits of McDs app for incredible free meals and discounts. I have seen the staff make incredible efforts to satisfy their customers especially when short handed during busy moments. They are quick to cheerfully adjust at the resister anytime the app isn't giving the discount or free item as advertised, which has happened on occasion. They also work hard to clean up the dining area quickly after the local students make a complete mess of it before and after school. They have always been incredibly friendly towards me, even addressing me by name, which makes me feel welcomed. Thank you for serving our community so well!! read more

This review is for the cookies and iced coffee ONLY. I already have a disdain for this location as it's always slow and order accuracy is sub-par. HOWEVER - today I ordered a box of cookies or a tote as it's called. When I reached the window I was asked to move to the waiting area which I was fine with because they are baked to order! When I got them, they were piping hot and smelled delicious. Tasted like fresh homemade cookies. I also got a side of ice cream. Additionally, I've been pleased w my iced coffees lately since they get the order right w all of my customizations. Getting into parking lot can be a challenge if you are coming west towards the freeway. read more

McDonald's - Fast Food Near Me - San Clemente, California

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I feel bad for the people that work here. Obviously horrible management! There were 8 cars waiting for their orders from the drive thru lane. read more

Every 5 to 8 years I get a hankering for a Filet-O-Fish. Not sure why! Ordered online and walked in to pick up and was glad to see the bag being put on the counter just then. Grabbed the bag and Diet Coke and headed to the car to take home. As I was about to exit the driveway I had to have the obligatory handful of fries to get me home. Cool and droopy. How? I saw the bag being put on the counter! If I had not been ready to exit onto the street I would have gone back in. The rest of the fries were cooler and droopier. Damn! Waited to get home to finish my cold fries and dig into the FOF sandwich. As I opened the FOF package, the sandwich was skewed with top bun off to side and tartar sauce all over the little box. I felt like I had to wash my hands after putting the sandwich back together. The FOF was cool as well. I am about 5 minutes from McDs, so I guess the FOF cools off fast? I did give an extra star since my order was correct and ready quickly. My extra pickles and drink with no ice were like I ordered. What happened to large drinks? Mine looked like a medium or small. Too bad McD's caves in to the nanny mob that complains about everything. Guess I'll have to wait 5 to 8 years to try again. Go Somewhere Else! Eat Something Else!! HAVE FUN!! read more

McDonald's - bag and Diet Coke - Fast Food Near Me - San Clemente, California

Ordered a McDouble with no cheese. Got a single cheeseburger with no toppings. But hey at least the Hi-C was good. read more

McDonald's - Fast Food Near Me - San Clemente, California

I was just there and it was the worst I got the big arch meal and the meet was row and the fries were old and it the most horrible time I would never go back and I don't recommend it read more

If I could give zero stars, I would. It defeats the purpose of being called "fast" food when it is NEVER fast! They are constantly directing cars to pull to the side and park in the mobile order spots because they "don't have the food ready"?!? I previously waited over 10min for a small order of fries. Today we waited over 10min again for our order and they got it WRONG. My family was so over the wait, we didn't want to wait any longer for them to correct their error. Simply the WORST. read more

Just ordered from here a double quarter pounder with cheese. It only has one meat patty and one piece of cheese. What a joke. I want a refund. read more

McDonald's - I ordered a double quarter pounder with cheese, and they gave me a single patty. I want a refund - Fast Food Near Me - San Clemente, California

Very disappointing experience with leadership accountability at this location. Serious workplace concerns involving inappropriate conduct between the general manager and a department manager were brought forward with supporting documentation, yet meaningful action did not appear to follow. A company's culture is reflected in how concerns are handled. When employees feel issues are dismissed, it affects morale, trust, and ultimately the customer experience. McDonald's promotes strong values around respect and safe workplaces. I hope ownership and corporate leadership take situations like this seriously and ensure proper review and transparency moving forward. read more

The double cheeseburgers and medium fries tasted delicious. The customer service was good too. read more

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On a road trip and it was time to take a break. Hadn't been to a McDonald's in a while. Ordered some fish sandwiches and fries. Why do I think the fish patty in the sandwiches are smaller from back in the day? lol The slathered tarter sauce isn't as appealing either and the fries are still tasty even though we know they will sit in your gut forever. Lol The location was clean though. read more

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Before heading to the Professional Pickleball Association (PPA) tournament, Select Medical Orange County Cup, at Lifetime in San Clemente, we wanted to get some breakfast. We found this McDonald's in route so here we are... My brother, my daughters, and I walked in. They weren't too busy at the time. My brother placed the order... got a breakfast platter, a couple sausage mcmuffins, some hash browns, and an orange juice. Thanks Brother for treating breakfast! Okay, I don't know what happened, but we waited almost 45 mins for the food to come out. When have you've known to wait that long for breakfast at McDonald's? It was a first for us. I think they were focusing on drive-thru because there was a stack of breakfast platters and sausage mcmuffins sitting under the heating lamp. Anyway, the food finally arrived. It was good, but we were missing syrup and utentils... I had to walk up and ask for these items... it was just a mess from the start. Staff was okay. Service was just lacking. Ambiance was decent. Unfortunately, I have to give them 2 stars for the long wait time and lack of attention to the people dining in. Sorry McDonald's... this is unacceptable! read more

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Staff: We were helped by Eva who was very sweet. Quality: Standard McDonalds food here so nothing surprising. The restaurant itself seems very modern and updated. Value: All fast food is more expensive nowadays but you know that coming in so I can't really complain. Overall: Ive been coming here for many many years having lived near by in the past. Today I would only come here if in the area. Nice restaurant so no complaints. read more

McDonald's - Fast Food Near Me - San Clemente, California

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I am not sure why this McDonald's is rated so low. I think that people rate McDonald's against more premium restaurant locations, and so if the gourmet deluxe burger place in town is four or five stars then McDonald's can't be. I personally think that's silly, I rate McDonald's against other McDonald's locations, and similar competitors. This location is great. It's right off the freeway, it has a drive-thru, the building is nice, the dining room is clean, and the drive-thru moves quickly. Another huge thing about this location in particular is that the food here is always good. We've always had that experience where we go to a McDonald's and the food is pretty subpar, but that doesn't happen at this location. I will say, the drive-thru and parking lot are a little bit difficult to navigate. Sometimes they can get backed up, and that makes it even a little bit more confusing. But the line always moves quickly, and like I said the service and the food are great. Again, I don't know why this gets such a low rating from people. There are no issues at this location that I've ever experienced and will definitely be back here again.. read more

Ordered breakfast ahead of time and still denied me of my paid for order. You'd think ordering ahead would mean they would prepare it ahead of time. I've never had this issue before but for some reason they were persistent on not allowing me to get my food because we were 2 minutes after breakfast. Drive thru code UQ26 12/18/15 read more

Bad service got our order wrong made me wait another 45 minutes to receive my food. Food is ok but bad ambiance

3 meals here cost $44.97 ( 2x 2 cheese burger meals with wrong drinks and a 10 pc nugget meal) how does that equal 44?!! Don't go here! Ripoff read more

Amazing service! The ambiance was great and the lady greeted me at my table for my small order. Highly recommend coming here ! read more

McDonald's - Fries and a drink - Fast Food Near Me - San Clemente, California

The food was good I order nuggets and I actually got what I ordered. And the breakfast sandwiches are really good.

stingy with sauce. ordered myself enough food for 20 people and only gave me 2 sauces .

I got tired of waiting in line at Lifetime for someone just to take my order, I rolled into McDonald's ordered on the way and they delivered my lunch to me in time for my zoom meeting! Hot burger, hot fries, cold soft drink, and I got the special for six dollars amazing. I wouldn't do it every day, but when the hunger hits McDonald's delivers. Octavio and the team is numero uno! read more

McDonald's - Wow - the best chicken sandwich, fries and shamrock shake ever! - Fast Food Near Me - San Clemente, California

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Terrible experience at this McDonald's. Ordered a simple burger and fries, but the burger was overcooked and dry, and the fries were cold. To top it off, the service was slow and unfriendly. Definitely won't be back. read more

McDonald's - Fast Food Near Me - San Clemente, California

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This McDonald's has been going DOWNHILL for some time now. I ordered a simple small Hamburger. It was HORRIBLE. The meat was so overcooked and dry. Truly Disgusting. I also recently got a Chicken Snack wrap. It also was horrible. Tortilla was dry like a bone. Chicken overcooked. I will continue to go to the SJC McDonald's. SO MUCH BETTER. read more

Wow! I have 4 kids and have eaten a LOT of McDonald's in my lifetime and this was the BEST experience I've ever had. We were coming home from vacation and I wanted a sandwich but decided I'd rather not hear my kids complain so we reluctantly stopped at McDonald's. The service was quick, kind and efficient and the food was absolutely delicious! My husband's quarter pounder looked like something straight out of a commercial and the piece of chicken on my sandwich was the size of my husband's entire hand!! The food was hot, crispy and quality like I've never seen. I'm not sure what they are doing differently at this location but holy moly we were so glad to have stopped in. Give this location a try! read more

The kids that work here need to be drug tested, I came and ordered food and the guy could barely complete a sentence without slurring. When I pulled up to the window, he was nodding out in the back and the girl who took my payment was clearly on something too. read more

Fuck Digo, i went in to get a frappe and I got my order wrong and he still refused to make me a new one. Had the audacity to also lie about his name and literally sighed "uhhhh" loud af in the head set. If you don't like your job just get a new one you miserable ass read more

Stopped in for a quick bite using the App, of course this 70 year old gentleman had lots of trouble trying place my order. I approached the counter and was met by crew member Manny who greeted me and stated we will get you going ! The line behind started to grow so Mgr. Octovio politely asked Manny to move to the next window and help the other guest. My problem was solved within 1 1/2 minutes ! I received 5 Star Service from both employees! My quick dinner was excellent and hot ! read more

It never fails, I just can't imagine why these poor kids can't count. I can't tell you how many times I get home and missing an order. And yet I keep going back. Shame on me. They are pathetic read more

I love MCDonald's San Clemente I love the service I will come be back for more of the kindness thanks for the service love it.. read more

McDonald's - Nice breakfast bacon biscuits - Fast Food Near Me - San Clemente, California

I wish I could give a 0 but I can't. They over charged me, gave me the wrong item, and wouldn't give me a refund unless I drove back... Insane amount of unprofessionalism. The manager should be fired. They hung up on me... and asking me to drive back on multiple mistakes on their end? No. I work in customer service... just wow... Fire Ronald... read more

The food is so-so. It's McDonalds!! But the guy working the order pick up desk at 7.30pm on Friday has to be the most polite, professional person ever to work in fast food. Or at least I can't imagine anyone better. Thank you for excellent service. read more

So fast, hot fries, light ice. IDK what is wrong with the other bad poster but this MCD was on it. This is the place. read more

We visit this location a lot and have never had a problem until tonight. My boyfriend had ordered two quarter pounders with the cheese on the side (because I don't care for their cheese) and when he got the food he was told that he didn't have to worry about the cheese being on the burgers and that it was on the side. When he got home, and gave me my burgers I came to find cheese on them. Tried to take it off but it was getting stuck to the bun and was tearing the bread. NOT HAPPY!!! read more

McDonald's - Unwanted cheese - Fast Food Near Me - San Clemente, California

Weird encounter with order taker Roxy. Tried to use my $1 coupon deal and 1 soda. And she kept trying to charge $9+ I kept going over the order and my coupon. Asked for a manager and she just kept repeating the total instead of getting help. I've worked for McDonald's it's really not that hard and could've been a simple fix but she refused to get help???? And now my lunch is over and I have no food. I'm here literally everyday wish someone else could've spotted my car and stepped in though.... I know they can't see me out there sad day #moddedinfiniti read more

Annoyed. Last time I was here they forgot one of my Big Macs in drive thru. Called and spoke to a manager and he said he would put me on a "manager list" to get a free meal next time. Came thru today, there's no such thing as a manager list. Manager on duty Guadalupe had no idea what I was talking about. Have to come back with my receipt next time. Argh. Just got home, found my receipt. Original manager was Phillipe on 10/29/20 recept #139288. read more

Took me 20min to get my order while I waited in the parking lot . The manager that said her name is Beyonse at 9:36 am on 2/15/24 was rude . They said I had to wait for a hash brown . She wanted to take my car Credit card inside to refund me while I waited in the parking lot . I seriously have trouble with this particular McDonalds every time . Don't go here !!! read more

The worst location. I ordered food through the app and patiently waited 45 mins with my kids, only to find out they gave our food to a different customer. I asked them halfway through and they said sorry we'll make it again, but didn't! the whole thing was a waste of time, pretty comical. Bless, it's McDonald's, I expect nothing from this place, so there ya go. I don't recommend . read more

McDonald's - Not enough staff. - Fast Food Near Me - San Clemente, California

This review is for Adriana Avila - she was very friendly, helpful, and went out of her way to help me when I had an issue with the mobile app. I greatly appreciate her customer service - she made my night! read more

This is the worst McDonalds in the United States. Horrible service, super slow, get the orders wrong and are very rude and stupid.

This location hung up the phone on me after me telling a female worker who answered the phone that they made my order wrong and I told my order number. She refused to tell me her name and claimed that she was the manager after I asked her for her name again she hung on me then she decided not to answer any more calls. Till she answered my call and said that I had a drive thru order and hung up on me again. Worst service please do not eat here! read more