Good service, just sad the food has deteriorated across all McDonald's stores these past few years. The place was clean, though, so I appreciate that. read more

i always order the same thing. and they always come up with some way to forget something/make a mistake on my sandwich. i always get extra onions, and receive little to absolutely none. i try to order pure honey but i always get honey mustard whether i order on the kiosk inside or in the drive thru! i feel like the staff is wonderful at times but there is just not always enough attention to detail. if they made sure to really improve that aspect then i would probably pour more money into this location, but because of it i'd rather not stop here. read more

Got an ice Mocha, asked for an extra pump of Chocolate, they charged $1.50 extra. Prices are already ridiculous but this is outrageous, I can go to Starbucks and not charged that much on an extra pump. read more

Service was perfect on time.\nI did the drive through , so there wasn't too much ambience but the food I ordered big mac french fries in an orange soda and it was THE BEST BIC MAC MEAL IN 20 YRS! The crew worked on that night was very friendly kind , and I even asked the a b m why the flag was at half staff and she had the right answer , outstanding customer service , just a local read more

This place has nothing but employees jumping from Scappoose to st Helen's ! There's this one girl she worked as Burger King and had nothing but attitude and then one day I saw she was working at McDonald's meaning she clearly got fired from bk bc she got into it with her manager while I was at the fast food place needless to say she always has a attitude and can never give her name when asked ! This place needs shit down if you want to go to McDonald's go to the one in scapoose! Better than this place and service plus there food is never fresh and there constantly forgetting items read more

Everytime I come here the food is good and the service is quick. The environment is nice and the place is clean and stocked.

Given the rating, this review is likely pointless, but I am frustrated after walking into this McDonald's, ordering a bottle of water, and then waiting while I watched four employees walking around behind the counter, one of the employees telling me someone was getting my water, but walking out 10" later empty handed. read more

How hard is it to get all the food items in the bag? The last 4 times I've gone through the drive through they miss something. I saw 3 different people touch the bag and somehow they all missed 2 of 5 items? It can't be that hard to check before handing the customer the bag. read more

I've eaten at too many McDonald's but I've found the bottom of the list! This place was a joke. I'm a retired chef so I know better than to eat at a McDonald's! But we were traveling and my wife wanted a Mocha Frappe, so we pulled in to the St.Helens McDonalds . What a travesty to fast food chains everywhere! Her drink was Okay but I ordered two cheeseburgers, the worst I've ever had! These burgers were from the night before and heated up in the microwave! Bun and all! The bun was too tough to eat, the meat was an inedible piece of crud that my dog wouldn't eat it. My dog eats everything! If you have to serve old food get out of the business! I blame the owner and his management team as they set the rules! This owner is too greedy to be in the restaurant business and should get out as he is the problem with fast food! DO NOT EAT AT THIS LOCATION! read more

The people who work here simply don't care about getting your order right, and also have no idea how their restaurant works. Are they not trained at all to know the difference between the Drive-Thru waiting spots (Spots 1 & 2) and the Mobile Order spots (Spots 3 & 4)? The workers don't give a crap. Recently went here, ordered meals in the drive thru for my family with 3 large fries, and as per usual, of course they told us to wait in the parking "spot 3" which was already taken because spots 3 & 4 are MOBILE order spots. Spots 1 & 2 are the drive-thru waiting spots. We sat in the drive thru waiting spot 2 since 3 was taken (BECAUSE WE ARE NOT A MOBILE ORDER). But then they take our meal to spot 3. See the problem? After our meals were almost given to the mobile order in spot 3, we eventually got our order, and they completely forgot all 3 large fries. Mind you, our orders were not complicated. This isn't the first time they messed our orders or told us to sit in the wrong spot. Don't come here if you're in a hurry, it's not worth your time when they mess up your order. read more

Food was cold and old. Fries were dumped out, burger wasn't even wrapped and my kids nuggets box was also not closed so they dumped everywhere as well. read more

McDonald's - Order - Fast Food Near Me - Saint Helens, Oregon

Manager Mindy is awesome. We had a little complication. She fixed it right away. Thanks so much awesome

Food is always wrong. Workers are super rude for and being " fast food" tends to be slow.

Low IQ staff members and poor work ethics! I recommend Burger King which is affordable, clean, fresh food and it recently just opened up.

While attempting to place an order through the drive thru, the female team member, took a long pause after I finished my order of 3 items. She came back and asked if I could repeat my order. So I did, then another long pause She came back and asked about my Happy Meal, which wasn't part of my order of 3 items. So I had to repeat my order a third time. She still had it wrong. So I told her to simply forget that I ordered anything. I was the only vehicle in either lane, so she couldn't be getting my order and anyone else's order confused. I already avoid this McDonald's due to bad service or never getting orders correct the first time, but now I will completely avoid this Saint Helens, Oregon McDonald's read more

Service quality is hit or miss. Sometimes they are friendly and fast and other times I have reversed out of the drive through because of how rude the employees were. Food is consistent for a Mc Donald's. read more

I have HAD it with this McDonald's location (Scappoose as well, effective immediately)!! Today I went to order a Coke and noticed something so beyond disparaging- they raised the price of their drinks. McDonald's is well known for having any size $1 drinks.. Sometimes this is what makes me go to McDonald's instead of Taco Bell. I have been giving the St. Helens location SO much money over the last few years (up to eight times a day, everyday!!!) but this is my final straw. How DARE the owner betray its loyal customers like this..talk about money hungry (in the middle of a pandemic, too) This is SO distasteful..I cannot stop shaking right now! I was so angry when I found out, that I drove to Portland so I could go to a location with fairly priced beverages!! I don't even care if I spent more on the gas to get there, than the SIXTY CENT up charge on my drink, for me it is about principal. I REFUSE to give the Scappoose and St. Helens McDonald's another PENNY until something is done to rectify the situation.. My prior sour experiences with their mediocre employees were enough to leave bad taste in my mouth but they have crossed a line. SHAME ON YOU ST. HELENS/SCAPPOOSE McDonald's!!!!! PLEASE BOYCOTT THESE LOCATIONS UNTIL THIS IS FIXED!!!!! read more

Very friendly and nice people...food is good and coffee is super great

Our orders are always made incorrectly and the workers here argue with us about it. Black coffee is always made with cream and or sugar and three separate times now we've had workers reply "well what are we suppose to do with these coffees now?" Or "well it's only sugar, isn't that okay". Messing our orders up is one thing but proceeding to argue with us to keep the messed up order isn't okay. I paid for what I ordered and that's what I'd like. Customer service needs some work! read more

Went in to get my free frappe that I earned (happens to be my birthday) and as you can see I had it showing in the app but when I added it to my cart within the MOBILE parking spot for a mobile order it said I hadn't met the conditions - you can see I earned one and it expires 9/27/20. I spoke with the manager and she said that the mobile app is not THEIR PROBLEM!!!!!! So people, if you bought $40 of food, paid them, and it glitched according to the St Helens Manager, THEY ARE NOT RESPONSIBLE FOR ANYTHING THAT HAPPENS DURING A MOBILE ORDER!!!! I will NEVER visit this mcdy's again and I have a very large family with 10 ppl - shame on this McDonald's!! I have NEVER EXPERIENCED THIS AT ANY OTHER MCDONALDS!!! She was extremely rude! I will be calling headquarters! You RIPPED ME OFF! Yes it is only $4 but it is the point of YOU NOT TAKING RESPONSIBILITY FOR YOUR SERVICE YOU PROVIDE! You have the mobile spots to order. Again Shame on you, remember karma is a real B! It will come back tenfold! read more

McDonald's - You can clearly see I earned a free frappe - Fast Food Near Me - Saint Helens, Oregon

Good customer service and it does have outstanding hours! Not one person seems miserable to be working there and are very pleasant and quick to correct any errors. How can you beat $1 any size soda, coffee or sweet tea. The food is of course as good as any McDonald's can be. read more

Ordered the crispy chicken sandwich, and I got two pieces of bread two slices of pickle and a thick slice of pressed chicken crispy. But no sauces of any kind on the burger no mayonnaise or honey mustard. Guess I needed to ask for mayonnaise or something . read more

We ordered breakfast this morning and did not receive 2 breakfast burritos and the 3 sausage biscuits didn't have any sausage on them. But that's not why I gave them a low rating. When we called the girl that I was speaking with hung up on me. Now that upset me very much. I know they are short staffed which is why at first I was not that upset just wanted them to make order right. It's not my normal to spend over 40 dollars for breakfast to have half the order wrong. Tried to get a hold of Ms. Fitzgerald the owner of the St Helens McDonald's. But could not. Will keep trying to get a hold of someone in charge. Really hope that was not the person who hung up on me. read more

Just ordered a sausage egg and cheese McGriddle and a sausage egg and cheese McMuffin. They left off the sausage on both of my sandwiches. Called them to get a replacement and they said sorry we can't do that. Are you kidding me!!!! You messed up my order and now your not fixing it. Worst place ever. read more

It's self explanatory.... get what you pay for. Staff seems nice. Not that speedy. Never had a messed up order.

On Jan 4th 2022 around 9:18 pm my wife and I tried to pick up an order at St Helens McDonalds #14197 that we place using their APP. Once we got up to the window they couldn't find our order, and after being told repeatedly that they had no record of the order, we just ordered our food again then and there. We spent $43.75, Authorization code 091900, SEQ# 043569, AID: A0000000980840. About 20 min later we noticed the we were charged through APP as well for $40.15, Authorization: 3356413594200768, SEQ# 3356413594200768 Merchant ID: MCD-US-14197. So I called the store and the manager said they didn't get the money therefore they can't reimburse me. So I called McDonalds customer service, and they told me the store does indeed get the money, and my complaint was recorded and the manager at the store would contact me shortly. It is now Jan 21st and nothing. They can keep the money. Dealing with a manager that unprofessional just isn't worth my time. However I want the world to know how poorly management at this particular McDonalds conducts themselves. And now I can cross that store off the list. I hope the $40 was worth it. Little guys like myself apparently aren't worth their time. (btw I would have gotten $3.60 of free fries through the APP) read more

They put the slow in fast food! Usually the only appeal of McDonalds is that you can get it quick and be on your way. Every time I have gone here there seems to be massive confusion behind the counter and it takes a really long time to get your order. I waited 20 minutes once. read more

Awesome that they have an indoor play place! It gets pretty hot in there though, maybe the AC in the wasnt working? They keep it pretty clean. read more

Hëll yëäh, like most of my family gets some bad service and food from here, but I never have an issue when I get stuff from here, I think it's just because I'm patient and don't care about slow service, because y'all fast food workers have a lot on your hands, like I'd be so stressed that I'd be bald at the end of the day and have more wrinkles than someone's 102 year old grandma. There's good service for the most part, the foods good, just like a nice McDonald's. read more

Terrible workers!! Told me they added my sauce to the bag twice and there was no sauce in the bag #bagnotsecured

Very upset that it is December 21, and they have the air conditioner on!!! Food got cold very fast :-( My husband wanted a side of mayonnaise for his fries and they charged .25¢ for a TINY cup. So NOT ever coming back here again!!! read more

McDonald's - .25¢ for tiny cup of mayo, fries got cold fast and thrown away. Freezing cold since air conditoner is on ib DECEMBER. - Fast Food Near Me - Saint Helens, Oregon

Really slow service but all around a pretty basic fat food establishment. The floors are cleaned almost too much, there is always a guy 24/7 running the mop and making the floors wet read more

Literally the most simple things they do not pay attention to and get right once again... They always ask me at the drive thru if I want mild or hot sauce for my sausage burrito but they NEVER give me sauce! Really hate the dry burritos & I just like the sauce, the male manager is very rude and disrespectful not only to his staff but customers as well. They don't mix up the McFlurrys they just "top it off", the fries are cold almost every time I get them, & the fish fillets are NOT fresh unless upon request. I DO NOT recommend this place, scapoose is better then St. Helens McDonald's any day. read more

Well after the last 10 trips through the drive thru being a total failure with missing food, items not made correctly and rude service I decided to go in and order. Never go through the drive again. read more

Its mcdonalds. Been to one, you've been to all.. I'm only reviewing this place as on 8/18/13 I went in for some lunch during a small road trip and they were busy and short on staff. (maybe two kitchen workers. and the mananger. at 1:00 pm!) The manager did a good job handling the stress of taking orders and getting them out to not only the loby, but the drive though as well. read more

Manager Pat and his staff at this McDonald's is the best crew I have ever seen! The store is unbelievable! Very clean a lot of space in this McDonald's! The extremely fast service! You must come here and see what I am writing about! read more

I went to the McDonald's in St Helens and they had both of the drive-thru is closed at 9:15 p.m.. so I went to go in the front door and a woman that works there came out and told me that they were closed. McDonald's doesn't close read more

Two days in a row I ordered the exact same thing and have gotten two different meals. I just called to let them know the issue and they hung up on me. I will not be going back ever again. read more

'Twas a stormy rainy day when the Taco Bell line was to long. After spotting an open space in one of the 2 drive throughs I made me decision... I would get a Mc. Chicken mini meal. Promptly as I entered the drive I was greeted politely and my order of a mc chicken small fry and large coke was taken. It was an average wait probably 5 cars ahead of me when I got to the window to receive my food it dawned on me forgot to order a side of ranch the woman attending the second drive promptly gave me 2 ranch dressing packets free of charge and thoroughly enjoyd my fresh mc chicken and fires while watching the rain read more

Whoever took my order was so kind. Thank you for having a whatever job and making me a happy customer. Let's be real, McDonald's hands down as the best Idaho cut fries. read more