Nice people orders are always wrong just had a burger that looked like it was stepped on. CUSTOMER SERVICE PEOPLE!! take pride in your work!! whatever I did in life I wanted to be the best!! landscaping, bartending, waiter, limo driver, carpenter, security, salesman. THERE IS LITTLE PRIDE IN TODAYS WORKER !! read more

this store should be shut down, i've got McDonalds countless times at plenty other stores and all this store does is serve 30 minutes to hour old food. never freshly cooked or hot always half warm half cold soggy fries cold chicken meat burgers always have extra stuff i didn't ask for on them. this store is poverty and needs a whole new staff team, manager, and workers. this is disgusting n sad and hasn't changed for months read more

This place NEVER gets the order right. Always check it! One time, they got it wrong. Went in so they can fix it and they got it wrong again! Ordered mayo on a burger a few times and every time they slop like a half bottle on the burger. Even normal items are wrong. Every time I order a back double I get a single no bacon. And these guys want $20 an hour? Prices go up and the quality goes down. I rarely go here and think about hats the chances of it being wrong the one time a year I go. Chances are very good. Stay away. read more

What can I say I came in with my dog for some burgers and ice cream. The food was alright it's McDonald but the attitude was unbearable. I almost got out the car and slapped them. Those kids that work there have no respect for anything. It took them almost 25 minutes for two chicken sandwiches and ice cream for my dog. The best part was that my order was wrong and they couldn't fix it. UNBELIEVABLE!! read more

I ordered. 10 piece nuggets and got 8. I called the manager and they just hung up. The double line drive up is the worst.

Don't go here they are actually ass they always forget something in your order even through uber or DoorDash the manger is real bad at his job I called after I didn't get my 2 medium fries and the fuck ass manger hanged up on me the service is not good at all the people that work there don't have respect go to other McDonald's but NOT ROCKY POINT read more

I honestly and speechless at the service I received it's like they just hire any one and put them on the line same day I was treated so bad my 5 year old daughter said to me wow mom that was so mean . All I asked for was a happy meal and it took them 45 minutes to make . Then I asked for the manager and the manager name was Jenn she was the worse she didn't help at all and she treated the staff so bad it's disgusting . read more

Worst of the worst. Every single time order is wrong. And they charge for the add on. Add Mac sauce sure 75 cents ! You're not getting it though. And we'll charge you for each sauce but they won't be the right ones ! read more

They be closing the store early for no reason making stuff up. Can get rude and king of forgetting sauces

Had to wait and park the car just for a bacon egg cheese biscuit. Terrible service like the past. Nothing has changed

Usually pretty good there was a guy here named Josh that was a bit rude. The tables were also dirty. read more

McDonald's - messy table - Fast Food Near Me - Rocky Point, New York

Every single time my order is wrong. I HATE this mcdonalds! It's worse now then before they closed for renovation. I won't do drive thru anymore because I always have to go inside either way to get my correct order. You have to wait a minimum of 10 minutes for someone to come out of the back and you wait another 10-15 mins for your food to come out. I am seriously so pissed rn. I ordered large 10 piece nugget meal with shamrock shake, another fry, and a cheeseburger. They had me pull up for 13 mins to wait for my food. My shake was white with a dime size of mint on the bottom. Im missing fries and my burger is ROCK HARD! I went back inside and she gave me another ROCK HARD burger. I went back the last time and i asked her to look at the burger so she didnt think i was crazy and she touches it and says this isn't even hard. I actually laughed bc its undeniable. She gives me another one and of course same issue. I just threw it out bc there's no point. It must have been sitting for hours or overnight bc its 11:30 am! She charged me for my fries bc she said I didn't order them but my order was $30? Of course I didn't get a receipt. The lady was acting like I'm just another Karen complaining about nothing but what's funny is the 2 other people behind me with their food that was also old or wrong! I couldnt get her name bc no name tag and when i asked her she said just gimme a sec and went in the back. Someone needs to correct this gross food problem and get new employees! I was here 3 times in the last 2 weeks for my kids and their friends and everytime something wasn't right. DO BETTER! read more

The new redesign is horrible!!! No customer service the workers all hide in the back. If not ordering from the kiosk or computer screen u will wait approx 8 min for a worker to peak out and take ur order. I watch during lunchtime a couple groups of workers come into the Rockypoint location and literally wait almost 40 to get and eat their lunches. So much for FAST FOOD. McDonald's got it wrong here. Yes drive through double downed and looks efficient but inside is horrendous. Also no condiments napkins or anything for self service. Not to mention the 8-10 wait if u finish ur drink and would like another. I felt like we went back in time to a much slower place. This is not fine dining pick up the pace or at least have a service person walking through the restaurant to assist customers if they need a ketchup packet that McDonald's is now hiding. Or a damm napkin. The food is the food. Chicken nuggets shrunk and a large fry is now a small lightly thrown into a lg package. Get it together. As for the rest of the inside it looks like the franchise ran out of money and forgot to add some tables in the center and back of seating area. I personally don't like the remodel. It looks like a dentist office :( read more

Beautiful McDonalds You know what you're getting. Management and staff are OK. It's McDonalds. All you want is the food you expect, and a clean table to sit at. You get that here. Oh yeah..and free WiFi read more

As a resident in the greater Rocky point/Shoreham area a lot of times this is the closest McDonald's to me, in the past this McDonald's was completely terrible, the food was late, it was always cold, and there were many many mistakes on every order. So for the last five years or so, I have refrained from visiting this location, but during a recent visit, I couldn't believe how this franchise has turned things around, the people taking order was very polite. The food came out pretty quickly, and the best part was that it was boiling hot, that's exactly what you should be getting every time you visit any restaurant whether it's a Michelin level or a fast food Chain so I am completely happy and will be giving this another visit soon as I do not eat fast food too often to make sure that this was an a one and done situation but so far I am very impressed with the turnaround! read more

This review is dated before Covid-19. Every time I have visited this location, the fries are cold, they always forget items that I've ordered, drinks come filled with ice and barely any liquid. 0 stars if I could. read more

Every time we be come here it's been great! But these two girls just now gave me two nasty looks, said not one word to me and just looked like they wanted to kill me lol. Learn to speak to people, this ain't high school it's your job. Grow up! read more

Messed up my order twice this week. Honestly your drive through people need to listen to WTF I'm saying. 1. A few days ago I order 2 for 5 breakfast special. I say I want a chicken mcgriddle and and SEC mcmuffin. The moron tells me "im sorry sir, the SEC mcgriddle isnt on the 2 for 5" to which I respond "yes however the SEC mcmuffin is." I then receive 2 SEC mcmuffins..... 2. Today... I make the same order and notice the counter girl looks in the bag and makes a wierd face... didnt think anything of it. Then I opened my bag on the way to work and have the crumbly, dry, disgusting disaster that is the chicken mcbiscuit... I wear a f***ing suit to work. Nobody in a suit wants that dough-exloding, desert sandwich. It would be a shame if someone threw the next f**ked up order all over your dining area to simulate what my pants look like after trying to eat that abomination of a breakfast sandwich. Have a training session. Switch to one window. Whatever it takes. This has been getting obnoxious and im boycotting you for Port Jeff. read more

Probably one of the cleaner/fresher McDs in the area. Staff is always nice too! I much prefer this one to the one in MP. read more

McDonald's - a hamburger and fries on a tray - Fast Food Near Me - Rocky Point, New York

Always Always mess up my order , even if I go inside . The shake machine is always out of order or Cash only in drive thru . I was with my 2 little girls one day picking up happy meals and combo #2 . The young kids working behind the counter actually where all on and their phones and talking inappropriate language to each about which fellow class mate was sleeping with who and who was a easy girl to get in bed after few drinks . I know I'm sounding old been there and kind of spoke like that but not out loud in a McDonald's in front of little kids . Older gentleman in front of me ask for a receipt l so he could get the staff name . Do to nobody wearing a name tag read more

This McDonald's location is always neat and clean, especially in the evening. Staff takes care of big groups quickly and efficiently. I've visited this location several times. Salads are always fresh- no brown lettuce, fries are hot and perfectly salted, drinks and ice creams have the right amount of flavor and sweetness. Antonio does a superb job waiting on me in the drive-through and inside the store. Everyone is professional, polite and fun, which is a good mixture in the hospitality industry. read more

The order is always missing something, the bags of apple slices are not consistent.. I have gotten 3 kids meals for my children and one bag will have, no lie, 2 slices, and another will have 4 and another 8. Sometimes the toy is missing from one or all meals. Sometimes the fries are missing, sometimes the nuggets are missing ! read more

This McDonald's is consistently bad. Every single time I come here it takes 20 minutes to get a meal when you dine in. The garbages are overflowing, none of the tables are clean, and the customer service is horrible. The staff is unfriendly but that's probably because they're understaffed (although they don't appear to be). Just seems that nobody has any idea what's going on. Where is the management? I try to give this place a chance every few months to see if they changed since it's around the block but it never does. I don't think I'll be coming back after this. read more

Drive thru often forgets something and almost every Monday and Friday morning (when my dad brings the kids pancakes) the store isn't open until after 7! read more

Pulled in at 11:41 ordered double quarter with cheese and 10 piece nugget. Get to window girl tells me we can't sell any double quarters because it's too late ??? So I say what can I have ? I get double cheese burgers instead which are ice cold cheese not melted and they don't even change price for different order and no receipt read more

Me and my wife madison went to this mcdonald's today at 9:00pm i called 5 minutes before asking to MAKE SURE that their ice cream machine was working, the women on the phone gave me some attitude but they said it was working. I pull up to the drive through and they said it wasn't. By the way the women talked she seemed very rushed and like she was lying just to get me off the phone. I will NOT be coming back. read more

Left behind $7.35 in food. Tired of waiting.... Just drove out. Buy yourself some new customers.

I showed the girl at the counter the code on my app. She didn't scan it so I closed the app. Then she says I have to scan the code. The code wouldn't come up again. Kept saying authorization required. The manager comes over and tries but couldn't get the code either. Instead of just giving me the promotion she kept playing with the app. I got pissed and cancelled the whole order. Won't be back here anytime soon. Lousy customer service. I would like to know why the app wants access to my photos, media and files on my device. I'm uninstalling. read more

This is one of the best McDonald's you will ever find and, if you're not near it, it's worth making the trip. The restaurant is always clean (including the restrooms-at least, the ladies), and the employees are never idle. They are always friendly and accommodating, and will go the extra mile to make sure that your order is delivered accurately and hot and fresh. read more

I thought this was suppose to be fast food! They are very slow in the morning! 10 minutes for a cup of coffee?? That is not okay!

Just your average McDonald's, but check your order. I have never experienced so many incorrect orders or missing sauces as I have at this McDonald's. It's the only time I've ever gone into a restaurant and acted nasty about it either, that's how common it is. read more