Worst McDonald's in Texas. Service is always bad & I strongly recommend this location be shut down permanently. The incompetence is unfathomable. read more

The French fries are never cooked enough or not seasoned. Cold food served sometimes! Not consistent in anyway!

Had to come back 3 separate times for them to get my order right. Wasted so much time and they were rude each time as if it was my fault.

Served the wrong order. Took it home and returned for correct order.Drive through window to get food was snotty and rude with no apology. Now waiting for correct order. Cmon owner get rid of window guy. 7:15 PM Gentleman who brought my food was really good guy. read more

Terrible customer service. One of the workers AND the manager passed by me 4 or 5 times before helping me. The order was sitting there, ready for pick up behind the counter. I thought the employees were supposed to help the customer?? read more

Got my whole order wrong an mf after they repeated it to me if it was correct and still gave me an incorrect order, I couldn't go back to get it fixed bc I was in a time crunch. Terrible drive thru service read more

I ordered and have waited 5 min for my simple order. Mine was fine. I've witnessed in the past 15 min, 2 drive thru orders wrong and two in house orders wrong...it is now 1634 and the place isn't even busy at all...what's up? Brand new business... read more

Well I thought I'd try my luck... NOT A GOOD EXPERIENCE! Was horrible! My burger was cold. No straws by the soda fountain and when I asked for one it the lady seemed upset that I asked for a straw. Trash was full. it's noon why is it so full already? Lazy people and horrible management! It's so easy to give good customer service! Why does this place suck so much! read more

Poor Customer Service Experience I recently had a very disappointing experience with Mc'Donald's 1100 N Highway 377 Roanoke, Tx. After ordering, I paid at the first window for 3 Large drinks. Afterwards, I proceeded to the pick up window where a mexican guy handed me the drinks. Seeing only 2 drinks made in his hands, I asked which one was the first one that he was handing me. With an attitude he says, Dr Pepper. I said, ok but I ordered three drinks. He's telling me I didn't, that I only ordered a coke & a Dr Pepper. So, I say maybe you didn't hear me, (reaching for my debit card) to pay for third drink. He's raising his voice to say, I didn't take your order. Be that as it may, I was still trying to pay for the drink when he left to go to the kitchen to talk to someone & then come back to the speaker, typed something in then he opened the window and yelled at me $9,94. I said why is it that price when I've already paid for two drinks. He starting arguing that I didn't pay. I asked what price are you saying because I did pay. He yells $1.94. I said, ok, and handed him my card and told him he needs to adjust his attitude. He starts to pulll off his headset saying what you say. I repeated the statement and at this point ask for my card back and to cancel the drink. He tried to throw me my card back and slammed the window, yelling bye. All I wanted was 3 large drinks.I was so willing to pay for the missed one. Unfortunately that didn't happen. I hoped for respectful service and did not get that as well. A resolution to my issue to the manager (s) who's over this location is to take this feedback seriously and work on improving their customer service with more trainings for their employees or some form of discipline to correct this type of horrible service. I am very disappointed and unlikely to return unless meaningful changes are made. read more

"Fast Food?" This McD's is anything but fast. Came in for breakfast- no special orders, and it took 13 mins. That would be acceptable at iHOP, but I'm at the so called standard bearer for quality food done fast. Oh, "quality?" They missed there too. After a 13 min wait that only saw 4 additional customers including the drive thru, they screwed up the order too. No napkins, nothing for my coffee, no silverware...... the usual things. I'll accept responsibility for my bad experience at this location (again!). I was in a hurry. I know this place is bad. I typically drive twice as far to get to the quality, well managed locations that are in the opposite directions from this McDisaster. read more

Seriously! It's 5:30 in the morning every weekend and you're not open. You're supposed open by 5 AM. Not only that but the manager is walking around by herself in the building with a mask on with no one else there. And when I go through the drive-through, I get completely ignored. This is the worst McDonald's location I've ever seen. I've lived here for 15 years and this place is consistently horrible. Fire the manager. read more

I got a Big Mac it was ok the fries were good. I like this place, the service was good and fast.

If you have a left over burger why not just throw it in another order so you dont have to actually make the correct order. It was nice and cold read more

McDonald's - What I ordered and what I received. - Burgers Near Me - Roanoke, Texas

This McDonald's has gone down hill real bad. Service is horrible and food quality never is great. Seems to poorly ran. Where's the right management. Need a whole new set of managers if you ask me. There use to be this lovely AA woman that worked there. She was a manager and always so sweet and understanding. Y'all need to bring her back cause honestly yall went right back to the worst since she's been gone. read more

We drove from Fort Worth to go to the Bucc-ees for their amazing jerky! My 2 daughters decide they are hungry and want to McDonalds. We got it the one on the corner... This has to be the absolute WORST McDonalds I've ever been to! Our order was #3 pickles only with a sweet tea, 20 nuggets & medium fries and frozen Fanta , and a double cheeseburger. Seems simple enough and I've ordered hundreds of times at other McDonalds. We sit down and the cashier calls me up to talk about our order of 2 happy meals...I explain that's not my order and even show my receipt. He apologizes for looking at the wrong order... They bring us the food, 20 nuggets, double quarter pounder, and 2 happy meals. I again show my receipt and he apologizes and takes the happy meals back. I asked about the drinks and he said the Fanta machine was down and offers us another drink. Daughter is disappointed but asks for a frozen coke...while he's getting her drink she asks "why didn't they say something when we ordered". I said because we ordered at the kiosk instead of the counter the machine probably wasn't updated. They bring the Frozen coke and a boxed apple juice...I again explain one daughter wanted a frozen coke and other wanted a sweet tea. They takesthe apple juice back and comes back to the table with an empty cup and says "the tea is over there" I asked about the fries we didn't get and my daughter says "what about your burger dad?" Oh yeah, I had to ask for that too! They come back with the fries and again I ask about the double cheeseburger. They come back with the double cheeseburger and almost toss it to me and as they turned to walk away she sarcastically says "sorry about that" So my daughters burger and nuggets are cold, the fries are meh and my cheeseburger wasn't right. We couldn't wait to get out of there! I can say with 100% confidence we will never go back to that McDonalds! Unfortunately Yelp doesn't allow for a zero star review! read more

This place is slow inconsiderate and a big waste of time if you're looking for fast food this McDonald's is not the place to go

Service was normal, nothing in particular. Bought plain hamburgers for our dogs.

I've been here quite a few times but unfortunately it's all been negative experiences. I usually don't post negative reviews because I know how hard to start up a business and manage but unfortunately I find this necessary and hope it changes for the good not just for the customers but for the whole crew as well. I did mobile orders here at first but after a few times of missing items and forgetting my order while I wait outside for almost 30mins. Then going inside to ask for my order and be rudely treated by the manager I decided to start picking up Inside since they seem to be busy all the time but experience didn't change. Same rude manager with missing items. Today however pushed it, I ordered for Pick up, I get inside and the manager asked for my order number when I confirmed he gave me a bag. Because of prior experiences here I have to check my bags now and noticed a wrong sandwich, then another one and another one so I tried to tell the manager saying "excuse me" 3x since he's about 2 feet in front of me with his back facing me, it wasn't until someone told him to look back and said "yes?" So I told him this is the wrong order, wrong sandwiches, you would think he'd apologize and then fix it but he replies angrily, " why did you touch them?!" And I said you gave them to me and I wanted to check them. He said "still you don't touch them!" And angrily Tossed the bag in the trash in front of me. This manager is just plain rude. Even when the order is wrong he's mad because I checked my bag (because something is always wrong when I order here) and he told me "why did you touched it if it's not Yours?" And I said you gave me the bag with the right order number. Then he gave me a bag and had the audacity to say "thank you". I've noticed him been rude to other customers a lot and I'm so surprise he still works here. I've been here many times and I had the same interaction with this manager. He is just not good with customer service at all. I used to work at one of the busiest McDonald's before (Naval Base Pearl Harbor) and we took pride on great customer service as a team and we had the best managers. This team seems ok with the exception of the Manager. Today is March 10, 2023, and I was in the store at 8am. read more

I've always had a decent experience at this location but I stopped here last week and was basically ignored for 5-10 mins while what appeared to be the manager yell at staff about making sure the food is paid for before giving it to them. She looked at me several times and all she would have to say is "be right with me" and I would have been totally cool, I get they are probably short staffed. I was just getting ready to leave and someone finally came over. My suggestion is close the dining room if you can't staff to that level or at least don't ignore someone even after making eye contact. As for the food, it was fine. read more

I'm gonna start this by saying i have nothin against the employees of this McDonalds, their always friendly, helpful and hard working. The food however ain't so great. I know there's a lot of people who like it, but i for one don't. I do deal with this location almost every day so i thought i would go ahead and try the spicy chicken sandwich they have. Well the only thing spicy about it was the sauce, cause the chicken wasn't. Well so much that! I'll continue to like the people, but not the food. read more

If you expect great customer service, you can forget about it here. I was told that they don't sell $10 gift cards, then that they don't sell gift cards at all. And then I could hear the young lady telling her coworkers "she's mad cause we won't sell her a gift card" - I'll make sure that I miss this place on my next visit. read more

They get my order wrong literally every single time I come here, I like their quarter pounders enough to keep trying but everything they're like LOL dang hes back let's fuck it up again. Makes me so sad giving them the benefit of the doubt and they never tell me something like oh hey here's some free fries, its "oh hey here's your correct order sorry for wasting 15min of your life LOLOL" they dont give shit So sad, ima go to Burger King for sure next time read more

Staff is rude! They will completely ignore you. They rush through you ordering and Always always get the order wrong. I don't know what happen to this place. If I could give it negative stars I would! read more

Service was great. Food was good and freshly made. I'm not sure her name but there was a gal there at 11am on the 2nd that was extremely nice and helpful. read more

Went through their drive through about a week ago and ordered two hamburgers only. Got to the window to pay and the person is busy on their headset taking orders. They don't even say anything just hold out their hand for payment. So I hand the person my credit card and get the receipt and pull to the next window. At the next window the lady asks if I need a drink carrier. I inform her that I had no drinks just 2 burgers. She hands me my food and that is that. Flash forward a few days and I get a charge pending of $16.77 from that McDonalds on that same day. I try to call. I call and call but it goes to voicemail. Very strange for a restaurant. So, while I'm at work my wife stops in and talks to A manager. She says they realized what happened and have my $14 that I overpaid in their safe and that I needed to come back when the General Manager, Veronica is there. So, I wait a few days until Veronica is scheduled to work and stop in. I talk to a gentleman and tell him the situation. I ask for Veronica. He informs me that she is too busy to see me but he will go talk to her. Apparently they didn't have my refund in the safe because he opened the cash register and handed me $15. No apology, no nothing! I used to go here at least 3 times a week. Not anymore. Terrible customer service. read more

What an ignorant manager. She argued with me about a system for the McDonald's app that had already been in place. She was so rude and nasty for no reason. The little bespectacled woman could have been nice but she seemed to just want to rule over someone. Please do better. read more

Every time I stop at this restaurant my quarter pounder is always hot and fresh. The staff is very friendly and professional.

This is the grossest McDonalds I've been to in a long time - esp since most of the restaurants have revamped their kids areas. This one smells like a toilet, all the tables are beyond dirty, trash cans overflowing. read more

McDonald's - a table and chairs in a restaurant - Burgers Near Me - Roanoke, Texas

If I could give it -5 I would. Ordered on their own mobile app so it seems like they chose not to read /deliver the order actually ordered. I collected , drove 10 + minutes towards home before the kid figured out that his order had ever single add on we had requested not be added. I called and , zero apology was told to drive back to the drive thru and collect. OH-KAY. Lovely customer service already. I get there and the 'manager' asks me to return the wrong order, I handed it bac (untouched) and he made huge scene of firing it in the trash. emmmm, your mistake. No apology and ALL the attitude ? Never , ever again. Calling the franchise owner. I would hate this guy to represent my business . I felt so sorry for his team mates /peers who were embarrassed by him. read more

Today I ordered a 20 pc McNugget for my friend and i to share. As I was picking it up I noticed what seemed like a feather in my chicken. So I looked closer and then tried to pull it out. There was a full chicken feather in my McNugget. I am very disappointed and disgusted. I will NOT be taking my business here ever again. I highly recommend you do the same. This place is absolutely filthy. If I were able to give this a 0 star experience, I would. read more

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It's one of the Best McDonald that I've seen. McCafe Wifi Big nice playroom Friendly employees Nice interior read more

McDonald's - the inside of a restaurant - Burgers Near Me - Roanoke, Texas

I honestly (may or may not) have just came to pick up a doordash order. And this is one of many restaurants that is completely inconsiderate of people in general. Much less the acknowledgment that we as delivery personnel act as the active customer while in the restaurant. I get there and not a single employee will even look at me. Where is the hospitality. ‍. Anywho I end up looking down at my phone and hear a bag plop on a counter and the guy said "have a good day" and the least I can say is glad I got that much. I literally didn't even see the guys face. Never got a chance to tell him I was there to pick up the doordash order. He was to far away to even hear me say thank you without me yelling at 8:30 am. What a bunch of douche bags. I could have easily been some random guy coming in for sauce.. to that I say thanks for the free big breakfast and hotcakes . read more

Another bad experience at this location asked to use the app coupon did not use it paid full price for fillet of fish which is extremely expensive I asked for it to be cooked fresh was not fresh old fries just very disappointed again at this location I try to avoid if at all possible read more

McDonald's - Receipt - Burgers Near Me - Roanoke, Texas

-5 stars worst experience ever! I order curbside I waited over 15 minutes for my order I never got it! The cars over the drive thru kept on moving all the cars on the line where gone so I went to the drive thru and just ask for them to cancel my order and said that I had to do it on my phone... I would of done that but there no option for me to do it otherwise I would of done it myself read more

Service good .. but I got really really bad food poisoning after taking a couple bites of their ham egg and cheese McMuffin.. I couldn't even finish it , it was so bad read more

So I never thought an experience at a McDonalds would compel me to take to the pages of Yelp. Well fellow Yelpers, I was wrong. The following tirade stems from a multitude of negative experiences that has forced my hand to share with the masses. My goodness this McDonalds is terrible...even by McDonald standards. You know, when you're hungover there is nothing like a good McDonalds, and this is nothing like one. It's almost as if they are making a concerted effort to get your order wrong. You want onions on that burger? Tough luck. You don't want onions on that burger, again, tough luck. Extra sweet and sour sauce? Try getting none. I'm not positive I've ever had an order from here that was 100% correct. Ever. In five years. But at least one would think they could rely on the website to give accurate times for breakfast cut off. Nope. That was wrong as well. To be fair, when I filed a complaint their district manager called me to personally apologize. This was a nice gesture; however, it has not stopped this place from continually lowering the bar in every aspect of service. Please avoid this place. You deserve better...we all do. read more

I was going to tell how bad of service we had..but saw they already have two star!! I guess they just don't care!!!

I honestly feel a little bit silly writing a review for a McDonalds... but I just wanted to say that this has to be the friendliest McDonald's ever! Every time we go, it doesn't matter who helps us, they are always so kind and helpful. Only gave 4 stars because every McDonald's food is mediocre... read more

Came in and all the works are talking spanish i thought i was in mexico !!! Whats up with that ? A worker was mopping but the whole time she was talking on the company phone ??? Speak english this is the United States read more

Everyone writes these places off. In reality, they are great. Free wifi and refills, a playground for the kids, and you can actually choose something to eat that 1. Is not super expensive, and 2. Is nutritious. I want to own one of these some day! Don't you? And the bathrooms are clean. read more