Pretty disappointing experience. The restaurant was basically empty, but we still had to wait way longer than we should have just to get our drinks. They also forgot to give us straws. When they asked what sauces we wanted, we said Chick-fil-A Sauce, Polynesian, and Ranch. We had three meals, but they only gave us one of each sauce, which wasn't enough for everyone. For how slow it was, I expected better service and more attention to the little things. read more

This Chick-fil-a is a little off. First, every time I've ordered the Hash Brown Scramble from the Breakfast Menu, the chicken always tastes dried out. Not sure why that's the case, but that's something I've noticed consistently from this location. Regular menu items are fine. Not really noticing anything off here. This location also does not make use of a mobile order lane, so if placing a mobile order, chose it for carry out; otherwise you will have to wait in the regular line. Not sure why this is the case, but other Chick-fil-a locations do a good job of instituting this. The team here is friendly but it's not as organized as other Chick Fil A operations. The dining room has been newly remodeled and drive thru hours extended to 10pm. Overall, it's a decent Chick-fil-a, but could use improvement. read more

Really frustrating experience tonight. We came through the drive-thru around 9:45 PM on Wednesday, September 2nd and placed our order normally. I ordered a grilled Cool Wrap and a 12-count grilled nuggets, and my fiancée ordered a spicy grilled Cool Wrap and a 5-count grilled nuggets. When we got up to the pickup area, the employee came out and read back an order that was completely wrong. We corrected her and went over our order again, so at that point we had given the correct order to two separate employees. We got all the way home only to find out my 12-count nuggets were crispy instead of grilled. I'm currently dieting and specifically ordered everything grilled for a reason, so this wasn't just a minor preference. It's incredibly frustrating to explain the order twice, including correcting it at pickup, and still get home with the wrong food. I normally expect better from Chick-fil-A. The employees need to slow down and actually pay attention to the orders they're handing out, especially when a customer has already taken the time to correct the order before leaving. read more

Chick-fil-a has the most efficient drive thru. I stopped by for lunch and was a little tight on time and despite the long line, I was in and out in less than 10 mins. Tried the strawberry hibiscus frosted lemonade, was my fav but I can see how people would like it. read more

Service is always great and food comes fresh and hot. The drive through is a little confusing though

Last straw at this chick-fil-a. Paola is the name on my receipt. There was a manager with glasses assisting her around 6pm. The young lady, not a manager, standing at the drive through menu was nice taking my order. I told her I would go to the window instead of her making the item free, so she wouldn't get in trouble. She was attempting to resolve the situation and be helpful, but I was definitely expecting for the manager to be able to help with redeeming my reward item the correct way. This was not a reward that came from the restaurant. It was a reward I was redeeming from purchasing and earning points. This is not the first time I have had issues here from service to quality. I came directly here after working to get my reward item and a few other items. I have gotten this same item at other Chick-fil-As via reward redemption and standard purchase, and they figure it out. It's a shame I have to drive to Argyle or Roanoke for good service and quality. The two young ladies at the pickup area didn't give not one thought or care into how to put the item into their system. How hard is it to enter a frosted root beer into the system to make sure the "frosted beverage" reward is redeemable? Why are other locations successful at fulfilling requests that Champion Circle Chick-Fil-A can't get right? Why was I given the price to pay for the "frosted beverage" but couldn't redeem my earned reward? Yes, nobody at the drive through window cared. One try, we can't, and this is the price. I just smiled and asked them to cancel it along with the other items I was purchasing. The items were prepared and ready on the tray, and I left them all. Along with this silly parking lot situation, Sandy, Sandy, what's going on? This evening my concerns were too much for just a chick-fil-a survey complaint. My salads are still lacking, they still incorrectly prepare orders and ask you to pull up and wait (which ends up being over 10-20 minutes), many of the workers are not apart of the "my pleasure", "our apologies", or "thank you" Chick-fil-a crew. The quality and care of the food and orders has gone to the lowest. I have even gone inside to order, and it's the worst. My latest on the go biscuit run for my kiddos has been Whataburger, because this Chick-fil-A has screwed us one too many times with cold dry hard biscuits and skimpy contents, including sometimes not including the paid for cheese. Over it! I guess the party taking the extra mile is the customer, literally, driving extra miles. read more

Chick-fil-A - Earned Reward - Fast Food Near Me - Fort Worth, Texas

I am grateful for the convenience of this location. The speed is unsurpassed and so far I haven't had more issues than not. Sometimes I don't get my sauces, most of the time I do though. I will note, the dining room is NOT opened. And I'm convinced it's because they're saving money by doing so. Don't have to deal with trash bags inside or keeping tables clean, etc. My brother works at another location and he told me that's the word he received from management. It saves them money. Whatever the case, they definitely are able to keep drive thru moving along! I wish I could enjoy a meal inside at a table though. It's just not the same. I'm not complaining, just dislike how so many people are using cvid as an excuse for not having to offer things. read more

Chick-fil-A - Iced Coffee vanilla - Fast Food Near Me - Fort Worth, Texas

We are in Texas ,and we had 6 separate orders. They processed them faster than other drive thru fast food places we have gone through with just 1 order. Food was so good that we forgot to take pics due to teenagers inhaling it so fast read more

This place has been open for over a year and I can't believe I've never Yelped it, being as I've been here 1,876 times. Three kids people, don't judge. The owner, Sandy Lamb, is the epitome of what I would want my boss to be. She posts employees birthdays on their social media sites and is usually roaming around BOTH of her locations to check on the customers. I've met her several times, (once in the friggin' drive-thru), she's AWESOME!!! She definitely teaches what she preaches. I think I only had one order that was messed up out of the 1,876 times we've been there and they immediately apologized, gave me a free meal voucher for the next time I came in, AND gave all of my kids free ice cream. I was like dannnnggggg, I kind of wish they would mess up my order more often. Hahaha. I've been to other Chick-fil-a's and they also have great customer service but it doesn't COMPARE to this location. The food is consistently great and I've never had a problem with temperatures or anything like that. I mean, it's still fast food so you either like it or you don't. My fave is the spicy chicken sandwich, but I've been on a salad kick lately which they are also great. I love the kids meals, especially the fruit option. I usually get one kids meal with fries and one with fruit and everybody shares. Also, did you know the books that come in the kid's meals can be redeemed for ice cream cones!! Greatest. Tip. Ever!! This is one of my fave fast food/kid friendly places to go in my area. Love it!! read more

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Apparently this is a large fry at chic-fil-a. Absolutely appalling. Ruined my whole day. Actually my whole week. Possibly my whole year. Not to mention I asked for a medium fry and was still charged for a large only to receive a kids meal sized fry. I will never forgive you guys. And to think you call yourselves a Christian company. You should be ashamed of yourselves for allowing such sins. Sincerely, Someone who will never go to a Chic-fil-a again (See my post for proof of the lack of fries) read more

Chick-fil-A - Large fry? - Fast Food Near Me - Fort Worth, Texas

I like Chick-fil-a and i don't know anybody who hates it. Their always the same and every one i have visited the employees have been very nice and polite. This is only one of two locations that i go to and it may take a little wait, cause their both very busy locals, but it's worth it. Oh yeah! The lemonade is great. read more

This Chick-Fil-A always seems busy but the drive thru is quick and they always get our order right. I also ate dine in the other day and the staff is so polite. This is my favorite Chick-Fil-A for service and order accuracy. I'm also a big Cobb salad fan and this one doesn't skimp on the chicken! read more

Me and my family went to chick fil a at 9 but it said they were open until 10 someone they ignored my family at the drive thru and now we have to go somewhere else because of that. read more

I've always loved chick fil a, so I was upset when I had this experience. The gal at the window was actually pretty rude, and then gave me the wrong order. When I went back into return the TOUCHED food because I needed to check what it was... the manager asked for the food back.. and I saw them put the food back in the warmer to serve... I thought that was very unsanitary. read more

Really nice visit. I was in the area for an overnight stay on a road trip... The lobby was empty and I got my order hot and fast. The lady that took my order was super friendly. I had the 10 piece chicken mini sandwich thing...it was the bomb!!!! I will definitely order it again!! The small talk with the cashier was pleasant. I also want to point out that the cashier came through the lobby with food that was prepared but was going to get tossed so they gave it away to customers. I thought that was very generous and kind! If in the area again I definitely will swing by. I can't complain about this visit. My order was accurate and was well worth the price. I would love to commend the staff on a job well done. Thank you Chick Fil A for helping out my hunger needs. Respectfully, Bryan OKC read more

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It's been years. I tried to give them another chance. I was wrong. They are worse. Apparently for the last few days, they've told me they're out of ice. I always get my bags of ice here but now they don't have any. Funny because they have enough for drinks but now a bag...hmmm. Then, I'm told they recently stopped doing well-done orders. So if you're fries are soggy, if your chicken isn't crispy, we'll it's whatever. As a business, it's never changed. No new menu items, no improvements, but all new higher prices. I hate that already but it's so close and I didn't want to drive far. Guess that's on me now because I never had a good experience before. They did hire new people but...no. People serving food while scratching their hair and playing around their nose. They leave the food in the door and drinks melting on the window seal. They people who do orders outside are very impatient. I tell the dude where ice is on the tablet, he ignores me and runs inside to ask--like I would lie about that...really? Maybe it's the heat, but I feel like this place is just awful and I'm a fool for thinking otherwise. read more

We were driving on our 12 hour trip home and wanted something quick. With a storm approaching we didn't want any unnecessary delays. It was at aloe time that we were able to place our order and be on the road in no time. The employee was super polite and friendly in the drive thru. Our food was hot and tasty.! read more

Chick-fil-A - Fast Food Near Me - Fort Worth, Texas

Okay I came here after a cross country meet and they treated us so nicely,they gave me free black coffee and that was really sweet of them and made my day ,the fires were really good and crispy And the grilled chicken was so good as well it was well done like I didn't even need to add sauce to it .and their sweet tea was delicious and they even brought a tray with sauces for are cross country meet ,they are really kind and their service was good to highly recommended this Chick-fil-A read more

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Took me a while to grow accustomed to this location as I work at the nearby Tanger Outlets. At first I didn't care for it; however, I then began to grow acquainted to a few of the employees. Still prefer the Altamesa location, but this one will suffice. The service remains fast and the food fresh, qualities best known to a CFA. read more

Chick-fil-A - Fast Food Near Me - Fort Worth, Texas

I come to this chick-for-a often since it's the only one near my work.. Food taste amazing as always but they ALWAY mess up my order. It's starting to get annoying when I order my items a certain way and I make it clear how I want my order. When they mess it up, I'm having to wait for the order to be made again. I hate showing up later to work all because there's a lack of understanding. And it makes what should be a quick drive-thru experience a 15+ minute sitting in a parking spot with my blinker ins waiting for a breakfast filet and an English muffin. read more

Chick-fil-A - Fast Food Near Me - Fort Worth, Texas

Ordered a grilled chicken sandwich got a grilled chicken strip on a bun... it was fine just very small compared to the bun. read more

Chick-fil-A - Fast Food Near Me - Fort Worth, Texas

Not your average chick fil a. Their Gardens are beautiful at this location and this should be more recognized for this aspect. Their staff is ok. read more

Chick-fil-A - My Favorite Chick Fil A Scenic views - Fast Food Near Me - Fort Worth, Texas

This a first for me. I've never been thrown out of a restaurant before. My wife and I arrived 15 minutes prior to closing. We intended to dine in the restaurant. We received our order approximately 5 minutes after ordering. My chicken sandwich was cold so I went up to swop it out for a warmer one. Went back to the table and started to eat. Approximately 2 minutes after they closed a team leader came to our table and informed us that they were closed. I said, "ok?" She said again "we're closed". I said do you want us to leave? She said "yes". I was shocked! We probably needed about 5-10 minutes to finish our meal then we would have left. She was unbelievably rude. I asked for the "manager" on our way out who was also rude and totally clueless. I always considered Chic-fil-a to be significantly better than all of the other fast-food options available. Apparently they are changing for the worse. I never thought I would say this about Chic-fil-a but ....WE WON'T BE BACK!! read more

This location opens at 6:30 and did not open their drive-thru until 6:40 ordered my food. They parked me and I waited 25 minutes just for one item. I only ever have a problem with this location. read more

I just ordered from this chick fila through doordash . I upgraded my fry to a large because I wanted more fries . What I received instead was the size of a medium in a large carton. I have experienced this from this particular location a couple of times before. Make sure that if a customer pays for a large fry that it is a true large fry. read more

Chick-fil-A - Large fry before I started to eat any of them - Fast Food Near Me - Fort Worth, Texas

Food was good. But service was incredible. Staff (Pei) went out of her way to make the visit special for my daughter. Made our day

I bought three breakfast bowls with no meat. Two were like half full and one was like a third. When someone pays for a bowl of something and only gets a third to half, that's stealing. Maybe someone needs to train management or the bowl fillers in ethics. Sad. read more

Chick-fil-A - Fast Food Near Me - Fort Worth, Texas

I love Chick-fil-a dont get wrong but this place is hit or miss. Another reviewer mentioned the orders getting mixed up which that happened to us again just the other day. The girl in the drive thru was talking so fast that she actually cut my wife off from finishing the order leaving us feeling frustrated. Maybe if she had slowed down a little the order might have been correct in the first place cause it was not a long busy line. It's not a bad place but the orders get messed up and a good 50 percent of the time lately the chicken as been very dry. read more

I frequent chick-fil-A because it's so yummy and most of the time convenient to my location. This is sad to me that they charge you for extra fries. But don't actually give them. Some of the sandwiches that I have had has had a larger bun than chicken. I won't stop coming. Just wish you would fix the issue. Yes I have spoken to multiple management's. Yes it's always the same. read more

Chick-fil-A - Sad. I pay extra for large fries. But they don't fill up the larger container. Not the first time. - Fast Food Near Me - Fort Worth, Texas

Horrible service today. This is the worst service I've received at this location. Actually the worst service I've received at any Chick-fil-A. It was by a girl name Celeste. When I placed my order in the drive-through I was rushed and interrupted several times. When I got to the window there were no please or thank you's. Celeste acted like I inconvenienced her when I asked for sauce which I was not offered. Clearly training is lacking at this location. Poor management for sure. I would be embarrassed if that was the employee I had trained to represent Chick-fil-A. I would be embarrassed if that was the employee I had trained to represent Chick-fil-A read more

Chick-fil-a has amazing food all the time. The people here are extremely nice, especially the ones here. Come get your chick-fil-a here I got the spicy deluxe burger and it never disappoints me! The sweet tea is on point, not too sweet but sweet enough, keep doing your thing chick-fil-a! read more

Chick-fil-A - Fast Food Near Me - Fort Worth, Texas

I actually have visited this location multiple times. Over the last few years . They use to be great.lately over the last year or so. They have been Really awful with their service. You get cold waffle fries. Or no salt on them. Cold sandwiches fand today I asked for yellow mustard. And the server told me they have jo yellow mustard and gave me honey mustard. I actually thought about it and drove back around. And the guy says yes we have yellow mustard. That was awful customer service. Totally a paying customer that and then someone else says yes and gives you yellow mustard. Chick filet is good .but they customer service is no good.they really need to get better employees and not these young high school kids that don't care one way or the other.not sure if I will be visiting this location anymore.if the management not good. read more

OMG! Seriously disgusted! There is what appears to be a PUBIC HAIR OR BODY HAIR IN MY FRUIT CUP! ...the disturbing part is that there is still a white root/bulb on the end which leads me to believe it was INTERNATIONAL PULLED OUT! And btw! I have BLONDE hair so obviously I couldn't have put this in it myself either! So DISGUSTED!!!! read more

Chick-fil-A - Fast Food Near Me - Fort Worth, Texas

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This location has been consistently messing up orders, I'm not sure if it's under new management or what? Also I think it's RIDICULOUS they are making these kids stand in over 100 degree weather and STILL have the inside closed. They've also become extremely stingy with sauces. It's worth the extra time to go to the Roanoke location so at least your order will be correct. read more

Terrible customer service. I will not be supporting this Chil fil a again (and it's the closest one to my house). I placed a mobile order online for a chicken biscuit meal for breakfast. Breakfast was close to ending but I was going to be there before breakfast ended at 10:30 AM. The girl brought my food out and told me last minute (as she was walking away) that they did not have any more hashbrowns and that she gave me fries instead of hashbrowns. She didn't ask me if I was OK with the substitution; she just automatically assumed that I would be OK with it since they didn't have hashbrowns. I politely told her that I did not want fries and that I specifically ordered hashbrowns because that's what I wanted. I asked if I could have a refund for the hashbrowns only and that I would pay for the biscuit and drink since I did receive those things. She told me they could not process refunds since it was a mobile order even though they were out of something that I ordered. She didn't offer an apology or anything. So I literally paid for something that I did not receive. I was livid! I typically do not go to this location, so this experience was eye-opening for me. I will not be spending my money at this location again. read more

I love this chick fil a. I have never had a problem here. Obviously the food is great but the staff is even better. They have never forgotten anything in my order. read more

Not the typical chick fil a, customer service is below average (for chick fil a). We ordered breakfast via app and they cancelled our order because we got there at 10:35 and not 10:30. It didn't say anything about this policy on their app. It was frustrating because we drove there and attempted to check in with the notification the order was cancelled. The employee didn't seem to care, which was also annoying. Won't support this location. I'll drive to flower mound/highland village read more

I guess they work better with the long lines. Just left and it was no one there I ordered a sausage egg and cheese didn't check my order til I made it all the way home and guess what I have a chicken biscuit. I'm so upset I love the sausage cheese and egg biscuit. And there not answering the phone it is busy like the phone is off the hook. read more

I was just at Chick-fil-A earlier today the customer service was amazing I love this place so much I wish I could go there every day but I just don't have the money. The customer service just made me smile they are the best people ever I recommend Chick-fil-A read more

I agree with the other comments below. Make sure you check your order before pulling away. We live very close by and get Chick-Fil-A regularly. There have been multiple times where they have given me sweet tea instead of unsweet, no sauces (when you order a salad and get home with no dressing, it's very disappointing), and cold fries. Just drive 5 more minutes down the road and go to the Roanoke location. They have got it together there! P.S. it is very disheartening to leave this review because I love Chick-Fil-A so much. Still love the company, just worst location I've been to. read more