Unfortunately I can't say I'm shocked and it is ultimately my fault for trying again. I just thought going to the counter would have cleared me of this mishap. I ordered a plain Big Mac on the app. Plain typed twice and selected on the app. Nothing but cheese. They had gotten the Big Mac wrong 3 times. 1st time - had everything on it. 2nd time - Had Big Mac sauce on the bottom burger 3rd time - Zero cheese when all I wanted on it was only cheese. And it's not the nice people in the front's fault. They were fast at addressing me and apologized countless times. I suspect it's one of the cooks in the back as the gentleman had a less than excited look on his face when we made eye contact while I was waiting. The nice young man and young woman at the front even pointed out to him that the sticker on the box of the burger says plain more than once, and reminded him to add cheese and that it was crazy that my order was messed up multiple times. The front workers definitely tried and were very pleasant which is why I leave the two stars. I would have liked an offer or a discount for me having to walk in and out multiple times like some insane person but I digress. read more

McDonald's - Hamburger Big Mac Meal - Fast Food Near Me - Reno, Nevada

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Very disappointing experience at this McDonald's in Reno. There weren't many customers, but I waited more than 30 minutes for my order. It seemed like my order was missed while they were handling the drive-thru orders. After I complained about the wait, I saw them print out my order slip and finally put it on the bag. I also noticed some hygiene concerns involving different employees. I saw an order slip fall on the floor, and the employee continued preparing food without washing their hands. I also saw another employee preparing fries and changing the garbage bag. I'm not making this up. If management checks the security cameras, they should be able to see what happened. I hope they can look into this and improve the service and food-handling practices. read more

Fast food is literally in the name, but this location seems to have missed the memo. I visited the Mae Anne location and the wait was much longer than it should have been. I don't mind waiting a few extra minutes if it means the food is fresh, but that's hard to justify when I bit into my chicken sandwich and found it wasn't fully cooked. An over/under cooked burger is one thing, but undercooked chicken is a serious food safety issue. Everyone has an off day, but this experience left me disappointed and concerned. I hope management takes a closer look at both the kitchen and the drive thru process because no one should have to question whether their chicken is safe to eat after such a long wait. read more

I ordered just a large fry extra salt extra crispy. Waited 20 minutes for them to give me regular salt and soggy fries inside. Worst location in Reno. This is why McDonald's workers don't get paid shit and are the bottom of fast food companies. Everybody else was pissed off that was waiting too read more

Awful experience. Will never go back. People that work there have a look like they are zombies and lost. Nobody to assist and customers just wander around in the restaurant in total chaos. No lines, no order and impossible to get assistance and when you finally do its like its their first day working. I waited 45 minutes then went drive thru to see if i could get my order faster. Drive thru told me to go inside. I finally just left. That location is an absolute joke. Never again! read more

I did a mobile order for my kiddo after church. I used a coupon from their app and got it for 2.99. It was ready in less than 5 m and I popped in and grabbed it. It really wasn't busy, although it was a Sunday morning. I love the McGriddles (I ended up eating half of my kids) because of the sweet syrup in the pancake top and bottom. It's like pigs in a blanket. But more efficient. I couldn't ask for anything more from this experience, honestly. The locked passcode needed was a but of a bummer, especially for this mom that has to pee quickly. read more

McDonald's - Sausage and egg McGriddle - Fast Food Near Me - Reno, Nevada

This is just absolutely horrible. Mc double is supposed to have pickles, onions, and ketchup, mustard, and light mayonnaise. This is what happens when people have no common sense and don't know how to do a task that hand. Plus we did an extra 30 minutes and the ambience sucks. They don't know how to do anything. read more

McDonald's - McDouble - Fast Food Near Me - Reno, Nevada

I tried out the mobile order option on the app for the first time and it was a success! They brought my food out quickly and it was served hot. You can't beat the Carmel frappe they have. I also appreciated not having to get out of the car and the employee brought our food right up to our window quickly. Thanks McDonald! read more

McDonald's - Carmel frappe - Fast Food Near Me - Reno, Nevada

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Very helpful, friendly staff. Short wait for food. Piping hot with correct order. Restaurant clean and music lively but appropriate for venue. Pleased. read more

McDonald's - Fast Food Near Me - Reno, Nevada

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The only thing that was correct was our drinks. Our receipt was correct. Only received 1 of a 2 cheese burger meal and it's missing the meat, completely missing the other burger and the McDouble. Got a medium fry not a large. Went inside to get my order waited 30 mins for half the food I asked for and couldn't even ask for a refund because the manager was at the counter in an arguing match with another mad customer. Poor environment, scam, waste of money time and energy to go here. Chipotle is right next door and much better read more

McDonald's - The missing burger - Fast Food Near Me - Reno, Nevada

There service has declined significantly. They used to be hot food and fast. Now, it's like they have one cook and one cashier. Not the place to go if you're in. Hurry. Drive thru is the worst. read more

I would give this location a 0/5 if that was an option. We took my exited son for breakfast and the doors were locked. There was people inside eating and the drive thru lane was as absurdly long. Did they lock up because too many people? The drive thru is a mess. They should close this location and put a Burger King in there instead! read more

This McDonald's is the absolute worst. Especially when they can take advantage. For example through door dash. First time I ordered I got a CHEESEburger meal... no cheese and no fries (The meals come with fries. If you didn't know or they didn't, whatever). Second time, snack wrap meal, no drink and no fries. I've orderd FOUR times against my better judgement and I have yet to receive fries. Also no straws ever but I'm a capable human. Then again if you can forget a whole side and a drink, I guess complaining about a straw is for the more fortunate. The people who work here must be the same people who cause traffic. It has GOT to be deliberate at this point but I fear it's not. On a positive note the sun valley McDonalds on clear acre is the best. I somehow always manage to get my fries there and they seem friendlier. read more

Fast food and clean restaurant. Restrooms are locked with a code and there is plenty of parking. read more

McDonald's - Interior - Fast Food Near Me - Reno, Nevada

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The service here is off and on, mostly off. Can't even put a napkin in with order. Now using kiddie juice boxes for milk, when you put the straw in milk immediately squirts out. Come on McDonald's you can do better. read more

Horrible! I got in line with about 3 cars waiting to order at 908pm..... I got to the order box at 925pm... they kept taking just one lines order. I didn't order till 939pm cause they kept ignoring the side I was on. I didn't get my food and leave till 954pm. I'm not sure if there was a staffing issue or what. I was unfortunately blocked in so I couldn't just pull away. It's called fast food. I could have went to a sit down restaurant and gotten my food faster. The manager on duty should have shut it down to one lane if they couldn't handle it. I work in the service industry and understand short staff or issue but waiting in line when the line wasn't really lone for over an hour it's so crazy and so frustrating. Especially when you are stuck cause the line keeps backing up . I would like to point out the young man working the window was so enjoyable and polite and I want to give him a shout out. With all the crazy ness he was on top of it!! I need the kid. It's OK there's not on there. read more

Terrible horrible service can't even properly wrap a snack wrap. Their ice cream machine was broke like why even come here terrible service if I forgot to mention that super disrespectful! read more

McDonald's - Ranch Snack Wrap - Fast Food Near Me - Reno, Nevada

Just ordered value meal with two cheeseburgers fries and a Dr Pepper. The burgers were so cold the cheese was not melted. The fries were cold and I had paper on my cheeseburger likely from the cheese horrible experience. This is why I don't come to these places. read more

One word: SLOW! Ridiculously slow service despite tons of employees behind the counter. Also, super gross--older guy taking orders had dandruff all over his shirt while handing out drink cups. Walked in during the breakfast-to-lunch switch, so no breakfast items, fine. But how do you serve old, lukewarm, hard fries? Unacceptable, McDonald's! read more

Based on my experience today at this McDonalds, I'd give them a minus 5. I stopped in to get a quick bite before having a tooth pulled. I only ordered one cheeseburger (extra onions, ketchup, and cheese), and a medium Coke. 25 minutes later, my name was not even on the board as being prepared yet. I had to leave for my Dental appointment and could not get someone to come to the counter to get a refund. I gave my receipt to another customer to have my food. Someone may as well get the food I paid for. 25 minutes for any fast food is unacceptable! read more

If I could give them no stars, I would! My boyfriend and I came in and we ordered 5 happy meals since we were doing a happy meal night at home. 3 with cheeseburgers and the other 2 with chicken nuggets. Everything seemed fine until we got home. We opened the 3 cheeseburger meals and all 3 of them were missing a burger patty. So basically they gave us burger buns with just cheese. I understand if they were busy but that is just pure laziness and they didn't give a crap. We didn't bother to drive all the way back since everything else had already been eaten. This is the worst location and we'll never order from here again. read more

First off they MCF***ed my order, I got the hot honey bacon mccrispy and really wish I had some chicken with all that bun. They also failed to put large fry instead the bag as well...smh read more

McDonald's - Fast Food Near Me - Reno, Nevada

If i could rate this Mcdonald's 0 stars I would. The customer service is -100 and the manager needs to move at a faster pace. I've come here for both my own personal meals as well as picking up doordash meals and have waited no less than 45 minutes every single time for my food or customers food. The staff here are rude and incompetent plus none of them know how to clean. Don't waste your time or money here, there's so many other good fast food places around read more

I've been this this location not once, but twice in as many weeks and I have to say I'm impressed! For a store in a considered high-traffic location, they do a great job at making sure the store is clean, the food is fresh, and issues are resolved easily. Ordering both through the app for table service and picking up at the counter were equally good experiences. Using rewards is easy too and everyone seems like the treatment there by management is fair and cordial. Everyone was having a great time working and interacting with each other - truly a team well-built! See you soon when in the area again! read more

McDonald's - Large dining room nice and clean too! - Fast Food Near Me - Reno, Nevada

Avoid. Slowest McD in Nevada. Not sure what happened over the past few months. Used to be efficient. Maybe new management...but you will wait 20-30 min in drive-thru line. Best to use a mobile app and pick up in lobby. Order at least an hour in advance! read more

Sorry but Mc Donald's has gone down hill. The second one I've been too in the past two weeks and I get a simple happy meal and it's taken me over 20 min to get it both times. I only come here for the croc toys and I've gotten the same one every time even when I asked to change it out it's like they are advertising different styles and just giving away one. I'm just upset about the wait it's not fast food anymore it's a fast food quality with sit down restaurant pricing and timing ridiculous. Done read more

McDonald's - Fast Food Near Me - Reno, Nevada

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Terrible service and rude staff. We ordered two hash browns and the people after us with bigger orders were getting their stuff first- it's hardly even busy. We have been here for at least 20 minutes. When we would try to ask where our order was they would just shrug it off and ignore us. read more

Oh McDonalds...your inconsistency is the only thing guaranteed. I don't understand how half of my order can be hot and the other ice cold. Maybe if the employees paid attention and did their job instead of socializing with other employees. read more

The service was terrible the people were in a bad mood and they got our order wrong and wouldn't change it and we had to spend more money just to get my SATISFACTION FOR THE FRICKING SHAMROCK SHAKEE would never go here again this place sucks and nobody should ever spend there hard earned money on this crappy place. IM SUPER ANGER AND WILL BE VERY MAD FOR A LONG TIME read more

First of all horrible customer service it smells horrible at the counter they didn't get us the water we ordered

One and a half stars! NO surprise!!! I wouldn't give you that. My order was a big mac. Cheese lettuce and pickles only. NOT THAT HARD!!!!! I received 1 slice of cheese. Onions and no pickles. SERIOUSLY!! I understand cutting back... but 1 slice of cheese? Who is running this place? 2nd graders. Can't be 2nd graders. They would do much better. read more

McDonald's - My big mac!!! Can they figure out how to add cheese? Children!!!! - Fast Food Near Me - Reno, Nevada

Had to download yelp just to make this review!! So, I have been coming here for years. Usually it's like any other McDonald's. It had its ups and downs etc. lately it has been a great experience! Staff is friendly, food is hot and fresh, and I always see staff cleaning and making sure their environment is clean and sanitary! Usually I come inside the restaurant to order but for the last couple weeks I have been going through the drive-thru since I recently had surgery and it's difficult to walk. Food is out quickly and I always have a good experience! Especially when there's this specific person at the second window, I cant spell her name right for the life of me but i believe it is Sariyda? It sounds more like sariyah but i saw there was a d in her name somewhere on her name tag. She was great! Every time i go through the drive through and she is at the second window my drinks are out fast, my sauces are always in the bag, and she always makes my day! She is always kind, makes small talk, makes my kids laugh, she is just amazing!! I always look forward to seeing her because know I will have a great time! And the most rewarding thing about having her serve our food is that she is never robotic about her service like some people are, she is genuinely meaning what she says when she tells us to have a good day or to enjoy our food. She also engages with our kids when they talk about their day or stuff they like! We always leave with a smile! Whoever raised that young lady definitely did a great job! Keep up the great work McDonald's! read more

First and foremost, the long line was not moving. My McDonald's app did not include the order I wanted, a number seven, which is two cheeseburgers n fries and a beverage. Was in line 45 minutes before I got to the window to pick up my order and they didn't have it‼ I had to show my receipt and they had to remake my order. This was my second stop at McDonald's today for the same order. And the one located on South Virginia charged $.10 more for the same order than the McDonald's located on Mae Ann. Tell me why that is? I'm not sure how they even stay in business with the lack of service and higher prices. If it hadn't been for my granddaughter wanting a McDonald's cheeseburger, I certainly would've gone elsewhere and I will in the future. read more

25 min in the drive thru. For a single McChicken. That I ordered through the App. In the middle of the day. On a Saturday. I have never waited less than 10 minutes here. The service is always bad and they are always out of things. Manager needs a demotion or they need some new guidance here. read more

We came in and ordered on the kiosk. We gave them benefit of the doubt and assumed they were busy. After 30 minutes, we asked about our order. They said they never received it. Another family behind us had the same issue. They had to place our order again and we waited another 15 minutes. The order was wrong, same with the two families next to us. Total, 45 minutes for "fast food". Lettuce game was also weak. read more

McDonald's - Lettuce in my chicken sandwich. - Fast Food Near Me - Reno, Nevada

The service here is amazing. We got table side service and they brought the food with a smile and asked us if we need anything. They went back and brought the sauces we requested for us. We got a Big Mac, quarter pounder, and large fries and the food here was honestly better than other McDonald's. I didn't take a pic cause I devoured it but the fries were crispy, the burgers were thick and well assembled. I'm so pleased that I needed to put a review. read more

If you want a fast food hamburger or chicken sandwich and happen to be in Northwest Reno, I would say the McDonald's on 5148 Mar Anne Rd near Robb Drive is one of the cleanest, fastest and friendliest ones I have ever visited. The parking lot was plentiful and spacious. The ladies' restroom was very clean and well stocked. This is a very important option for me. The people working there were pleasant and proficient. The food was fresh and hot. read more

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I gave them a chance....Awful! The fries are always old. They rarely change their oil in the fries taste like ass. They grew up on your order all the time. Tonight I got a hamburger. The bun was hard then I got six piece chicken nuggets and they had seem like they've been in the warmer for hours. The chocolate shake I got was runny. I won't ever go back to this McDonald's. read more

Very slow, burnt food, couldn't even figure out how to get a receipt after paying. Took 35 minutes to get a quarter pounder and nuggets and they had zero sauce available. Literally a 10 year old by themselves would do better than this place does read more

20 min for an iced coffee, no idea what they're doing back there unless someone ordered the whole menu