The restaurant was clean and orderly. The young lady behind the counter took my order. She was friendly and helpful. She answered my questions well. This is a good place for a quick bite. read more

We dropped by the Kietzke Lane McDonald's to grab a quick bite to eat. When we arrived at the restaurant, the nearby middle school just let out so we just finished placing our order at the kiosk just as a gaggle middle boys entered the restaurant. After a short wait, the manager delivered our drink orders first: a Mocha Frappe, an Orange Dream refresher and a medium Diet Coke. A little later, the same manager delivered our food: 2 medium fries, a 20-pcs Chicken Nugget and a 4-pcs McCrispy Strip. The food and drinks were your standard McDonald's fare but at least the Nuggets and McCrispy tastes fresh. The atmosphere could've been less chaotic but the establishment has no control over which clientele walks through the door and boys pretty much kept to themselves-- as rowdy as they were; so, with that said, our most visit to Kietzke McDonald's was fairly positive. read more

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I never thought I'd give McDonalds a 5 star rating! Elizabeth was so kind and helpful, we have never had this kind of service. She helped clean up our table, asked us how everything is, and was overall a gem! The bathrooms were clean and the lady at the cash register was very kind too! The best experience I've had at a McDonalds! Good job! read more

Very clean and good service. The play area is well kept. I recommend this location. My granddaughter likes the kids play area!! read more

Sad to say I'm shocked everyone was polite today. Didn't even mind pulling up and waiting. Also since the return of the steak and egg bagel. I have put it in ny weekly rotation. I love them... read more

I'm having a difficult time understanding the 1-1/2 star overall rating of this restaurant. I grab the occasional breakfast burrito/sandwich, McNuggets, maybe something from the burger family, at least twice a week. Always with large unsweetened iced teas. Safe to say that's 50 visits to this location alone. They've always taken my order correctly. They've always filled it exactly and the food is always hot. I don't find long lines, either. I've dealt with several people that are friendly, professional and obviously capable. Don't laugh. I also have a dozen other stories about stores where the people are clueless. I find it pretty incredible that I've never had a negative experience here. It's gotten to the point where I drive out of my way to come here. read more

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The service is always good. There is a young gentleman that works there that is always pleasant and friendly. If anything isn't right, they'll correct it. My kids love the playplace! Not many left in town. read more

Generally a good location. Food as expected. Nothing remarkable about this location except for good access. Food was delivered as expected.

Service is ALWAYS terrible! They can't get an order right!! Won't be going back again!! read more

McDonald's - Where is the egg??? I was charged for a sausage, egg, and cheese biscuit sandwich. I didn't get that!!!!!!!!! - Fast Food Near Me - Reno, Nevada

Juliette with the pretty glasses runs this place like a tight ship. Her customer service is unwavering and yet I've seen her do everything a person at work could do, but most ignore. Our food was hot and she brought it into the play place for us. I took the time to write this review because as a family we appreciate the play place and after Juliette's service I had to call her out. Every business needs someone like her so hopefully you pay her well enough to keep her. Thank you McDonalds! read more

Very slow service.all the time food is cold.or you order something and its not what you ordered fries are always cold.workers dont no how to make the refreshers dranks.will not go back to this places. read more

I hate to be this person.. but I'm going to. I love a McFlurry and I've had a hankering for it as of late. I've gone to this location twice this week for a McFlurry with extra Oreos. When you add extra toppings, you're charged 50 cents each time. The two times I've gone this week, I've had ZERO extra toppings each time. Why am I paying extra for nothing? read more

Absolutely horrible! One their app is atrocious. The service horrible. Worst yet they take your money and don't feed you! Don't go to this location. Try another McDonalds and failing that Burger King. And it wouldn't let me rate it zero. read more

Ordered the food through mobile app in the parking lot, they deliver the food 15-20 minutes. A lot of wait time. Never imagined I had to wait that long for a Big Mac. Employee needs attitude adjustment. They didn't even bother to correct my ordered or replaced my order. customer service should be - 0 star Food - 0 star Ambiance - 0 They deserve 0 star and I would award 0 - star if I can. I normally don't eat fast food, after the treatment I received and the type of food I got straight out of the bag, I won't be returning. Yelpers, and customers order on your own risks. read more

McDonald's - A messed up burger. Big Mac, straight out of a bag. - Fast Food Near Me - Reno, Nevada

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I had asked for sweet tea and it was un sweet which is okay but when I asked for it to please be fixed they said it is sweet,, I replied with no it's not I'm sorry , they had said they fixed it and gave me a new one but unfortunately it wasn't sweet.. my fries were dumped in the bag, i understand fast food but just slight attention do detail would be much appreciated. read more

This McDonald's was the most disgusting dining experience I've had. It took 35 minutes in the drive thru. They got my order wrong twice and by the time I got my breakfast, it was ice cold and lo and behold, they forgot the egg on my egg and sausage biscuit! The patrons were visibly upset. In fact, the lady in front of me demanded her money back before she stormed off. I don't have particularly high expectations and I seldom write a review, but this is one exception..... Who wouldn't kill to own a McDonald's in a prime location? The owners here should be ashamed of their failures. read more

Food was hot, restaurant clean and service pretty fast. It was very busy. Thank you to Malachi who worked the register with a kind and caring personality. I love the Strawberry McFlurry...delicious! There were Only 3 workers today. General manager Sonia Lopez was running the restaurant smoothly. Great service, good price for food, clean restaurant and bathrooms. A Five Star McDonalds Restaurant. Julie A read more

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My grandkids' favorite Mcdonald's location because of the play place. I have no qualms about bringing them here because the restaurant is clean, service is relatively quick and the food is usually fine. The best things about this location? They're open late and they have a play place! I have dined in and ordered through the drive thru with no issues. I'm writing this review on a Saturday night at around 9 pm, while I'm sitting in the play area, waiting for our food. Yes, it's late, but I have some of the grandkids for the weekend and this is a good place for them to run around safely (and loudly!), tire themselves out so they can fall asleep easily when we get back home. I had ordered through the kiosk, got my receipt and brought the number table tent with me. There are hardly any other customers in the entire restaurant, so I don't feel bad about my grandkids thoroughly enjoying themselves. Our food took about 17 minutes to be brought to our table. Not bad, except that the fries weren't hot which is never fun. But my grandkids didn't seem to mind so I let it go. I must mention they have paper straws tonight. Uggghhh ... why? I mean, I know why, but why? lol Overall, things were just fine tonight. Recommend? Yep. Return? Definitely! read more

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Just an average McDonald's drive thru, we waited for a longer time than expected but it was ok. The vibe was ok, as I said earlier just the average McDonald's, all the food was hot and good though! read more

McDonald's - Just the outside - Fast Food Near Me - Reno, Nevada

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story time! so went in to pick up order I placed online w drive-thru ... the lines were long and backed up .... went to the window to get my order .. they were so busy I think I waited bout 10 min.. then left w no order ... but it will go back on my card. Nope , didn't happen... went in spoke w a kind mgr who also apologized for the inconve of the night befores shenanigan, she suggest give it a bit to return on to the card .. I waited nada... completely forgot it... this happened in Oct... my bad... I went in to see if possible the kind mgr was available again... it was the GM I explained what happened at first she was skeptical.. of course... i showed her the proof she offered a suitable replacement for my time and money... very happy .. i frequent this McDonalds because they are always nice...Ty again. read more

Came here today and got me and my boyfriend food. When I went home he took a couple bits of his double quarter pounder with cheese and the top hamburger patty was almost fully pink. read more

McDonald's - Double Quarter Pounder with Cheese - Fast Food Near Me - Reno, Nevada

the customer service here is HORRIBLE . the food was mid back to service we spent 30 minutes back and forth trying to get a fry and she didnt let me, shes lile the manager or boss there or wtv she always wears blue or a bright green vest , smh she needs to do better. read more

There's no other customers in here. We waited 40 minutes before deciding to ask about our order. There are about 5 workers and all of them ignored me when i kept saying excuse me. once someone talked to me she asked what i ordered and said "ill start making it now" SHE DIDNT EVEN START MAKING IT. also forgot 2 parts of our order and had to ask them for it. the nuggets were soggy and the first tasted like onions. read more

Employee attitude, and yelling at customer. Never going back this one again. I would give 0 stars.

MOLD! I usually eat sandwiches upside down, so I turned over my Deluxe McCrispy and I found two VERY visible spots of mold on the bottom bun. I used to work at a McDonald's, so if you don't know the buns are supposed to be inspected before even opening the package, but that's not the worst part. The buns are separated and placed face down on a conveyor belt to toast them. This means that the employee who made my sandwich placed the buns face down on the conveyor belt where they clearly would have seen the mold, went ahead with making the sandwich anyway, and served it to me knowing there was mold on it! This is disgusting and unacceptable! read more

McDonald's - Deluxe McCrispy - Fast Food Near Me - Reno, Nevada

He said to get a sweet tea as I'm out running around doing all kinds of busy busy stuff for my wife. They went really fast. I did ask for extra ice in my sweet tea, they didn't do it, but the girl gave me an extra cup of ice so yeah. Very happy. read more

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Although it took a while to wait at the curbside to pick up all the foods, one item I thought was missing was actually in the bag, but the young man who put all the foods together said he's good to give one more of that item as courtesy. His attitude was excellent and I really appreciated that read more

I have been waiting for 10 minutes just for 2 slushees! that's just so annoying it's just stupid. and they didn't even fill it to the top

Hey bozos, if your ordering kiosks are down, you need to have someone taking orders in the lobby! And if you don't have strawberry as an option for the sundae, you need to remove it from your menu. read more

The service was awful. They had me park to wait for my food even though the drive thru was empty. I saw more cars were going thru the drive thru and they were getting their food right away while I was waiting 15 minutes in the front. This car parked next to me had 5 minutes parked and they got the food the same time as me which was crazy read more

Sonia was very respectful. She was very fast and did not give me any trouble. The food was delicious especially her vibes made me feel really comfortable and the food was great read more

What has happened to McDonald's? I remember eating here many years ago. In fact, when McD started out in Southern California, aYUP, I am old. The taste of a burger was very satisfying. Then, for some reason, they kept changing it into a horrible, flat, unimaginative burger. This is what I had today, truly god awful. There was also the current chicken sandwich that is only here for a short time and that is a good thing. Again, the chicken was flat and the same color as the bun. It's just a mess of a sandwich. So, I guess it will be another ten years before I give it another shot. Honestly, what happened? read more

The low stars are probably from an older crew/ management. This is literally the only McDonalds in Reno that can make my food the way I order it. It's crazy how bad the other locations are. This one appears to be solid all the way though. The workers are consistent and friendly. They get orders out fast and accurate. They clearly have management and workers that care more. Thanks guys for giving me a solid cheap place to eat. read more

Where does one go for breakfast after a pleasant (dinner, show, and after drinks) overnight at the Grand Sierra Nevada Casino? McDonald's on the way home! That's our pattern folks. When the stay is over, there's no use lingering over breakfast at the Hotel. Google Maps informed me that this was the closest McDonalds and after receiving our breakfast combos (bacon, egg, and cheese biscuit for me and a sausage McMuffin for Gayle), we headed back to I-580 and enjoyed our "nutritional" breakfast on the road. Our McDonald's experience was OK. We had drive through to ourselves, ordering and payment (1st Window) was efficient, and the goods were delivered quickly at the second window. It is what it is. read more

I like how nice they are but next time make sure the order is right. Some people doesn't not have time to check the order because it's night and people just wanted to go home and eat something before they go to bed. Please be aware. read more

McDonald's - And this is all I got. They forgot my McDouble. - Fast Food Near Me - Reno, Nevada

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Seriously! It's too bad that this place doesn't pay a living wage! They take anyone off the street as well! My cashier didn't know if they had sweet chili sauce and didn't know the amount of oz in a medium or large drink! WTF!!! Also I have waited over 10 years for the sweet chili sauce to come back ( purple cover) They new sweet chili sauce is a new recipe and it SUCKS! Cmon small biz owner or corporate get your act together ! read more

Absolutely the worst service of any "fast" food restaurant EVER! It was the only place open early morning and my wife wanted a McDonalds Apple Pie for her morning birthday snack. We had already been through the line once for sandwiches and were told at the order queue it would be a 4 minute wait after we already waited 10-15 minutes to get there. We finally got our sandwiches after another 10 minutes, ate in the parking lot, then decided to go back through for the apple pie. After another 15-20 minute wait (we watched at least 4-5 cars turn around to leave behind us), we finally got back to the order station. We were told it would take 12 minutes to warm up the apple pie and he didn't sound like he really wanted to make it. We told them we've already waited that long in line and expect to wait another 12 minutes to get to the pay window. He said they now have 3 staff rather than 2 and it would go quicker now. It didn't. When we finally got to the pay window at 5:45am on 5/26/21, the cashier, Jose, did not know our order. When I told him, he said, "we don't have it, so I added a cinnamon roll instead, is that ok?" We said no, we want the apple pie we ordered. He said, "we don't have it." We tried to explain what we'd been told before, but he rudely interrupted, stating "that order was taken by someone else and I just got here. It will take 12 minutes to make that. Do you want to wait?" I said we already did wait. I told him we want our money back, then he demanded, "fine, give me back the roll and I'll give you a refund," then barked, "I just need you to get out of my line." He reiterated that a couple times. We left and will never be back. I suggest Jose be fired or at least removed from any interaction with the public. He never apologized for the delay, then added insult to injury by being extremely rude and hostile to a customer already delayed for almost an hour after 2 drive-thrus. read more

McDonald's - Management contact info - Fast Food Near Me - Reno, Nevada

I gave them one more chance. Big mistake! What a clown show!!! This place SUCKS beyond belief!! Ordered breakfast on the mobile app. I go in to get order. The tattoed meth-girl manager told me the order was cancelled. I asked why. Her response, "I don't know". Great manager, eh?? I left and went across the street to BK. Even BK is run better! This McD's is TRASH with trashy, stupid, incompetent employees. Go to the one on Plumb. They are ALWAYS on it!! read more

They don't have enough staff at night. And I just got home to find out that I got a double not a triple cheeseburger. Bummer read more

McDonald's - Double cheeseburger instead of triple - Fast Food Near Me - Reno, Nevada

Crap service when there's two cars in the drive-through one car in front of me just ordered I'll pull up the order and then get told they're closed before posted hours read more