I just wanted to get on here and give a shout out to Demitrus!! EVERY SINGLE TIME we go there and he is working, he is very friendly and kind! He never rushes you through the drive up and quite literally runs every window and always with a smile and kindness! I really think he deserves to be recognized for his hard work and professionalism. Maybe a raise or a promotion, just a suggestion. read more

This is one of the few McDonalds where the customer service or your duty as a employee don't give a fuck !!!! Literally not a even an average experience tonight in drive-throw not freaking napkins "No fucking Napkins " how stupid you have to be to forget that simple step in orders andcharge for a meals and forget the fries !!!! WTF !!! I visiting next trip because we can get back in the morning.... and this is not just for the money or fries is the fact of enjoying your meal but complete !!! read more

Traveling with 7 grandkids you know you are eventually ending up at a McDonalds. This McDonalds in Rawlins was packed. We find parking, clutch our grandchildren so they don't fly away in the epic winds that blow through Wyoming and make our way into the restaurant. We are fortunate to score a couple tables and place our orders at the kiosk. Food comes out rather quickly for some others not so quickly but eventually everyone has something in front of them. My wife and I opted for the 10 piece McNugget meal. It is okay, fries good and drink cold. Restrooms were clean as was the restaurant. Nothing stood out, just another visit to McDonalds. This location is worthy of 3 stars. read more

It's McDonald's. It's reliable. Eat here if you like McDonald's, what else is there to say?

I have been two nights in a row and both times when ordering happy meals they forgot to put the cheese burgers in the happy meals

Food was ok and if everything else is closed the do what you must. But we waited in drive thru for 5 min and nobody helped us. We pulled around and there were 5 service people screwing around in back. They didn't help us we had to order from kiosk. Then when I look in the back they are throwing food at each other and none are wearing gloves while making food. They didn't make my quarter pounder right. They just threw on a few toppings. All but one ignored us with music up loud and chatting very loudly to each other. Ugh. read more

McDonald's - McDonald's. 4 people making one sandwich. Without gloves. - Burgers Near Me - Rawlins, Wyoming

Good food, great service and a special thanks to the manager Jedidiah for helping me out with the app and being so patient! read more

McDonald's - I'm hungry - Burgers Near Me - Rawlins, Wyoming

I haven't seen a more chaotic and busy McDonald's. There were 10 people ahead of me waiting for their orders. They appeared a little disorganized but we still got our order after 10 minutes. I appreciate that you can now order at one of those stations in the store as well as on their app. Our order was accurate, and fries were fresh. No issues with our meal or our cone. read more

McDonald's - Burgers Near Me - Rawlins, Wyoming

Expect to be ignored at this McDonald, I was trying to get my cup for my drink and people just walked by me and ignored me. The music in the kitchen is loud and they definitely have the time to look at their phones. read more

McDonald's - They definitely got time to look at their phones and go show it their coworkers. - Burgers Near Me - Rawlins, Wyoming

There was an employee named Bennett wearing a chicken hat. He was super professional and just overall outstanding employee. Hope we see him again. I love him!!!! He needs a promotion!!!! read more

Fast food? Y'all ain't very fast. The food is not very good and has been giving people food poisoning. They don't care how you want your food if you want it plain or whatever, looks like they slap a bunch of things together. Do better! read more

The restaurant had a worker who was struggling. We asked three times if the order we placed was a meal, he said yes. The total rang up and it didn't seem like the order was right. Then, of course, the order was ready and there were not any fries or drinks with it. Luckily they gave us drinks and fries. But it was a frustrating and disappointing experience. read more

Rude service and cold food I watched them push trash down with their hands and then work on making sandwiches Count your change because they shorted us and then made u wait while they counted out the drawer for $6 which they gave us after twenty minutes By the. The food was cold and gross read more

Never had a problem here, food always comes out quick and hot too. Staff is very kind. This McDonald's does come with a play area for the kids as well. read more

I know this is just a McDonald's, but isn't McDonald's just as American as anything that's American. And I had to do a review of it. It is brand new and cleaner then any McDonald's I've been too, now I'm not saying it'll stay that way but for the time being it is very clean. The play place is wonderful and has its own family bathroom,a toddler area, and things for older kids as well. Everything is updated and employees are great. I'm really impressed with the speed and technology they have. I sure hope the McDonald's around where I live updates like this. read more

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This is the worst McDonalds I have ever been to, hands down. I don't know where to start. Every hand sanitizer was empty. The mens bathroom had the following things at the hand washing sink: Pubes, toilet paper, and an empty Coors light can. The ticket printer was jammed and printed out an unintelligible recipes with our order number total jibberish. The fries were brown so we asked for new ones. They were less brown, but covered in so much salt you couldn't eat them. Some of my chicken nuggets had their breading melded together to form a disgusting chicken McNugget super cluster. My wife's chicken sandwich was cooked, but had the consistency of something I have never eaten before. I can barely describe it, but whatever it was, it was not edible. Ten thumbs down. read more

It was a not appealing experience. My food came half made, My family members food was burned, they mixed up our drink orders and the sizes of all of out food. The only good thing they had was speed but at what cost. read more

Rude service , we were stopping by to grab a quick meal because we've been traveling for hours and are very tired. This mcdonalds made us feel uncomfortable, the workers followed us and stared although we payed for our meal and we weren't even homeless! They looked at us like we weren't from this world even though we're Mexican and came from Cali. Bunch of young kids giving rude service. Wish I could give Zero stars. read more

Needed to make a quick stop and grab a little snack. Not many restaurant choices available so McDonald's it is. Indoor restaurant dining is not available so the drive-through is popular period you can go in to pick up your order and the restaurant is impeccably clean, staff helpful and friendly, standard McDonald's menu available. read more

Bathrooms cleaned with strait vinegar and the fumes were so strong it burnt my throat and eyes

Over 20 people waiting for their food. I've been waiting for 15 minutes and not one number was called.

I cannot believe I'm giving a McDonald's 5 STARS but this was our second visit, Ave each time, friendly / fast service, our order was correct, and the food was hot! You do r expect hot food from such a rural area but great job, staff! read more

Bathrooms were dirty. There was toilet papers and water all over the floor. There were more staff standing around talking then working.

Only one slice of cheese on my quarter pounder w/cheese, bathroom stall does not lock, no large lids at self service soda machine. Management needs to step up or GTFO. My order taker was quite polite and friendly, although she dropped several fries on the floor that was already quite littered with food waste. Learning about costs and waste and their effects on profits would probably be time well spent for the entire team. read more

We stopped here on out way back to Casper. If I could rate negative stars, I would. This store is disgusting. The trashes are overflowing, the floor is nasty, there are flies everywhere, and dont get me started on the bathroom! It took us like 45 minutes to get a simple order. Behind the counter, there is ice cream and food ALL OVER THE FLOOR. The employees are also super rude. Their attitudes are awful. Rolling their eyes while waiting for people to run their cards. They ignore us when we try to ask for something like ketchup packets or our cup for our drink that they forgot. This place is gross. -5/5 stars. Do not recommend. read more

Kindest drive-through and excellent service. Thank you Vivian! After posting this I realized they forgot two of my burgers. Vivian is great, but this place is probably trash. read more

Service was terrible! Not once but two weekends in a row. Throw a "to go" order on the counter, call a number, and walk away. No cups, napkins, or catsup provided. Had to call a manager to address and he had an empty confused look on his face. read more

They close their dining at 7pm, why you ask "because my boss said so". Just being honest and say it's a Covid thing and you people want to do less work. Also I have a 3 year old and a 6 month old baby sit feed a bottle to. read more

I love this McDonalds! They are so fast and friendly! I've been to hundreds of McDonalds in my lifetime and this one is consistently fabulous! Way to go team! read more

I stood waiting to order and an older woman next to me was waiting on her food. She gets my attention and says, "This is the SLOWEST McDonald's; they are always so terrible!" Then when the manager handed the woman her food, the woman said to her, "You people are so slow!" in an angry tone and stormed off. The manager awkwardly laughed and got back to work. I thought that was a little rude and uncessary of the other customer. Then I ordered and got my food. It wasn't slow for me but it was painfully disorganized and once I was given my order--with things missing--I was shuffled on my way and it took a lot of effort to get someone's attention so they could get me the rest of my order. read more

Had to take 1 star off because they gave me the wrong sauce, but the customer service was amazing. The man at the first window was very polite & professional, and the man at the second window turned my McFlurry upside down and said "ours is better than Dairy Queen's, man". Made my boyfriend and I's night! Thank you! read more

We just stopped for a burger and fries. I told the manager that the fries were too cold to eat, that I was going to feed them to my dog. Her response? "Sorry". WE WON'T EVER BE BACK!!!! read more

I have been traveling through Rawlins for years now. This McDonald's has been a regular stopping place on trips between Casper and Utah. This last visit has me rethinking if I want to continue stopping here. I was with my sister, brother-in-law and their 4 kids, 8 and under. We had gotten a late start so wanted to just drive through and eat on the road. We ordered 4 cheeseburgers, 2 McDoubles, and one bacon cheeseburger with no tomato, no ketchup. We ordered 3 drinks: a Sprite, a Dr Pepper and a Coke. The screen showed 3 Sprites along with the other 2 drinks. We corrected it before leaving the order area. The girl assured us she changed it but the confirmation screen did not come back up to show us. When we pulled up to pay we again asked about the drinks and again were assured that it had gotten fixed. When we pulled up to the pick-up window the first thing they handed out was 3 Sprites. Argh! We told them we had corrected this 2 times already. Then they handed out the other 2 drinks without any indication which drink was which. We got the burgers and I always check as I have an allergy to tomatoes. Not only did my burger have ketchup and have to be sent back but the other burgers that we got for the kids had mustard and or ketchup all over the wrappers. Now the kids are trying to eat in the car and already have a disadvantage to staying clean. One of the McDoubles only had one patty and one didn't have any cheese at all. We were asked to pull ahead while they remade my burger. There was no one behind us. We pulled ahead and they brought out a new burger and change for the drink mix-up (they had charged us for 3 Sprites) and after looking at the receipt found that they had not given us the correct amount for the drinks. By this time, we were fed up and just wanted to get back on the road. As I said, I am rethinking stopping here again the next time through. The usually great service was absent, the employees were apathetic and obviously didn't really care about what they were doing. read more

Nobody gets you in and out faster than McDonald's, which is often a good reason to go there. There were a couple of mistakes on our order, which they cheerfully fixed. read more

0 star waiting 15 min after paying only for them to forget about my order. Always an issue with this place

The staff does not clean whatsoever. We were there on a Wednesday at 2pm - not a busy time. The kids area had spilled ketchup on the floor , was not swept , and garbage cans all over the restaurant were over flowing . So disgusting. All teenagers seemed to be on shift (and plenty of them) yet nobody seemed to have the desire to pick up a broom or rag. Shame! read more

Now I remember why , I stoped comming here. The plave is dirty. The parking lot is filled with holes . That you can lose a small car in.Then the pricesfeel like , I have been ripped off! That was a. EGG MCMUFFIN 3.19. Bac egg ch biscuit 3.59 Bac egg ch. McGriddle 3,69..with that large diet coke 1.19 tax.70 for a grad total of $12.36.. oh yes the food was cold. read more

McDonalds is McDonalds but this one was clean and the first time I've had them give me a number so they actually bring out your food to you. Only disappointment was that even though it was not blacked out on their menu, they do not make any McCafe drinks. The woman at the register said it's because of the hard water in Rawlins and someone from Denver needs to come check it out. It would be courteous to post some sort of notification of this issue. read more

Food isn't bad but the drive through people always seem annoyed that I'm taking their time. When I have all my grandkids with me I prefer not to go in but I guess I may have to next time since we are inconveniencing the drive through people read more

Today's experience has been better than any McDonalds I've ever been to. Abi, the general manager took great care of everyone as they came in for their meals. And a slightly messed up order, Abi wen far beyond to resolve the order and to bring us an extra pie and ice cream.thank you for making our visit great Abi!!! read more