I wanted to come back and give an update because I think it's only fair. Since my last review, things have actually improved a lot. The last few times I've gone, they've been filling the cup properly, the drinks taste normal again, and the staff has been much nicer overall. I wouldn't say I take everything I said back, because that was my honest experience at the time, but I will say that there has definitely been an improvement. I appreciate when businesses listen to feedback and make changes, and it seems like that's what happened here. So if you were hesitant before, you might want to give this location another try. My recent experiences have been much better, and the customer service has been how it should be. Credit where credit is due. read more

This is actually so annoying. You order something slightly special because of dietary reasons and can't eat it when you get home. McDonald's this is bull shit and the only reason I'm writing this review is because it's not like an abnormal thing at this establishment. Feels good to throw 11$ into the trash. read more

McDonald's - I ordered with no cheese and then it had cheese. - Burgers Near Me - Pullman, Washington

Has to be the worst mcdons I've ever been too, genuinely just rude workers and people that were not nice, very slow when usually I think it would be fast, food not bad it's ight like nothing to be excited about but it's whatever, I will come back, just put the fries in bag and make my food. read more

They were out of ice cream. Come on guys!!!! Ok I'm supposed to have more characters. read more

I ordered a bacon cheese burger through the drive-through and when I got back to work and took my 1st bite I saw this dead ear wig in my burger container. I about threw up on the spot. How dirty is this place. No lunch for me today as this is incredibly grose and unacceptable. Never will I eat there again! read more

McDonald's - A earwig bug found in my burger container after I took my 1st bite - Burgers Near Me - Pullman, Washington

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I called to ask a genuine question about the minecraft meal and got hung up on. customer service is a 0

What can I say! McDonald's is gonna be what it is. The customer service 2 nights in a row feeding my employees, was straight garbage. But then had an attitude because I asked for 2 meals to be in separate bags! The whole vibe an energy was off! Except for the employee at window 1 where I paid, her energy was unmatched throughout the store! read more

The location in Fountain, Colorado on Mesa Ridge is by far the worst McDonalds I've ever been to. The service and aptitude of the employees is absolute trash. Every time we come we have to sit in the drive thru overflow for 20+ minutes. Whoever owns this franchise location reds to pull their head out of their ass and do something. read more

Warning: do not use their plastic cup. You will drink up a lot of plastic along with sugar Service: Excellent Food Safety: Very Concern I order this McCafe @11:00 today. Almost finish up and found out there's a plastic in my mouth when I almost swallow the drink. Split it out and found out this plastic strip. They said it's manufacture defects of the cup. There's nothing they can do about it.They're sorry about that. Apology accepted. But still want to let all the Cougs out there to drink a plastic free coffee. Go Cougs ! read more

McDonald's - a hand holding a plastic cup with a straw - Burgers Near Me - Pullman, Washington

Not the worst but could have been better, drove though once and had to wait for a bit but understandable, got my food then went to park and i asked for ketchup and only got 2 packets? I drove back in and asked if i can get more since i just bought my meal and got told that i need to buy something? One of the mcdonald's in spokane has better reasonability too out a few extra packets, and there not even that good. Another thing, asked for a ten piece and had it but tasted spicy, i think that's cross contamination.. read more

I'm livid. I'm from Oregon and in Oregon, the people of McDonald's are nice and always remember to give you sauce. I could ask for 30 sweet and sour sauces and get exactly 30 sweet and sour sauces free of charge. BUT NOT HERE. I was so hungry and just wanted a freaking cheese burger and sweet and sour sauce so I drove here to satisfy my crave and they started out by charging me for the sauce, making me pull up to the front because it was gonna take a while to cook my burger, and then they forgot the sauce. I'm very disappointed, especially since they charged my for the sauce and didn't give it to me. Ruined my day. read more

Ugh! Ordered a Quarter pounder meal, large size and my fries where half filled.... I paid for a large and received a medium portion. Come on employee's this is avoidable and a waste of my money. The good itself is ok, but at least give us what we pay for. read more

McDonald's - I only had two fries fall out and when taken, I had not eaten a single French fry. - Burgers Near Me - Pullman, Washington

Always super nice and fast even if the drive thru is packed! Clayton an employee is always a delight to see when we get food!

Stopped by for quick road bite before driving back to Tacoma. Ordered a cheeseburger / chicken sandwich (2 for $3), 2 medium fries and milkshake. Burger was very good. Chicken sandwich has a new sauce that was very tasty. Fries were piping hot and salted just right. Chocolate shake wss very good. The front counter guy was very polite and quick and the Manager Danae was very friendly and a joy to talk to. Nice Mickey D's. read more

I will not patron this McD again, I will drive across town to the one on Grand. I went to the drive thru last night. I ordered three meals and asked for three sides of tartar. When I got to the window to pick up there was no tartar so I asked "Could I get three sides of tartar please?" To which the girl answered "you didn't order tartar sauce. It's ten cents each for each sauce". Hmmmm ok. No problem. Well she closed the window rudely and then proceeds to talk to the manager on duty about it. He then says something also (you can hear all this through the window). She comes back and I give her 35 cents. It literally took 13 minutes from the time I ordered and paid sitting in the food pick up window, holding back six cars, all over some stupid sauce! By time I got my food all the fries were cold. The lettuce on the chicken sandwiches were wilted. Just unacceptable from Start to finish. I don't have a huge problem paying ten stupid cents for "extra sauce" but given that I ordered three meals, it blows my mind that I'm charged extra for this! They never hand out ketchup anymore and if you ask for some then they literally hand you one pack! Are you having that much trouble financially that this is such an issue...handing out one sauce with a paid meal and ketchup for your fries?! This isn't the first time I've had issues here but it will be my last. read more

They ALWAYS forget something in my order. I give them the benefit of the doubt to everything in my bag, so I don't check the bag, BIG mistake on my part. Inconvenience to have to drive back to the restaurant after gotten home from a long day of work!! Did I mention the fries are always old? read more

Excellent service for a McDonalds! Workers are always friendly, food comes out fast with little to no wait.

Be prepared when enter the restaurant to order that the workers and even managers will just look at you and not acknowledge you're even there. You'll just stand there and stand there. Enjoy no service! If you want service go to the McDonald's off grand. read more

Who routinely puts one singular pickle on a cheeseburger and calls that sufficient? Every single time? rates fine though McDonalds is McDonald's, just a questionable ratio. read more

It's McDonalds. Extra star for playland. My kids like to come here during winter when they at driving me crazy.

Lifechanging!! I was headed home from the gym and forgot my post-workout protein shake, the only place I could think of to get fresh food fast was Mcdonalds. I pulled in to the parking lot and the drive-through cue was absurdly lengthy so went in for the dine-in experience. It was quite a long time since I've been in a Mcdonalds and the menu was intimidating but stumbled upon a section where I could make my own sandwich and was excited that I wasn't going to be one of those who takes forever at the counter getting a low-fat soy milk late with one and a quarter pumps of vanilla and one and three fifths of caramel blah blah blah.... well different place but you get my point. I ordered a Sweet BBQ Bacon with Buttermilk Crispy Chicken and was quite satisfied with the wait time. Receiving the tray I was not surprised with the generic packaging but upon opening all I can say Mcdonalds has come a long way. The beauty of this sandwich was sheathed with a thin sheet like it was a present. After revealing its true glory it was a gift from the heavens. Upon the first bite, I had tears of joy. this was everything I imagined. After being lost in pure ecstasy the sandwich had vanished. I felt lost and confused and for a split second, this rush of hunger overcame my will to stick to my caloric intake for the day. So I did what any sensible human would do and ordered another. This time I knew what I was getting myself into and was curious about the inner works of this sandwich. I quickly dissected the sandwich and looked at each ingredient separately. The ingredients were everything I could purchase in a grocery store but how??? How is it possible for this combination of ingredients to come together and make something so addicting? To this day I am puzzled by the wizards that work at Mcdonalds and thank them for this creation!! read more

Ordered my breakfast here. Half of my large mocha were whipped cream. Wtf? I didn't ask for it. Who the fuck put that much cream in their coffee? I paid for the coffee not a cup of whipped cream..... read more

This McDonald's had TV and free wifi so I often went to this place. Service was fast. And it's McDonald's. I didn't see a reason why I should be picky. Good place. read more

Worst service ever. They take forever to get you your food, and when you finally get it, the order is wrong or it just tastes awful. They have screwed up my order almost every time I've been here. Go to the Bishop Blvd one instead and save yourself the trouble. read more

The service sucks . I went through the drive through tonight and ordered a buttermilk crispy. When I drove up to the second window I saw two staff members laughing while they had me my bag. When I look under my sandwich bun I see that my crispy is the size of two nuggets. It was ridiculously small. read more

I have never ever used yelp, let alone for a rating about a restaurant, and to top it all off its on McDonald's. So I ordered a 20 piece McNuggets meal and they only gave me a 10 piece, the audacity they have to give me HALF of the nuggets I ordered is absurd and I Cant believe a big name company would rip off a struggling college student. I deserve what I ordered but McDonald's doesn't believe so. read more

I asked to add pickles to my meal. There was a grill ticket on my sandwich that said "add pickles" but not a single pickle was added. Good thing I didn't ask to add anything they charge for as I didn't notice until I got back to work to eat. :( Not a big deal I suppose but I wouldn't have asked for pickles if I didn't really want them on my sandwich. Not the first time I've had problems with this location. I once recieved a mcchicken instead of the $7 chicken sandwich I ordered..... I would recommend going to the one over by rite aid instead if you have time. read more

Oh how you have failed me MickeyD's...cold, stale, fishy tasting fries and a Big Mac that was really a big loser....yuck yuck yuck! 'Twas the beginning of your lunch rush so I understood the longer than normal waiting time in the drive through...Your special sauce IS liquid gold so I didn't mind paying 30 cents for extra. ..but the nasty fries and a burger so cold the fake cheese wasn't melted?! The extra sauce amounting to maybe a 1/4 teaspoon on the middle of the soggy bun?! No! I'll no doubt be back next week so please clean your fryer and when I ask for extra sauce I want my burger sloppy! :) read more

The star is for the service the lack of 4 is the quality of food, McDonald's quality has dropped alot. With all of the chemical flavoring that goes In their for you'd think they would just make good for you food taste better. McDonald's lets get some gmo free, 100% beef and why not offer soy free meals? Men eat burgers, stop giving us estrogen enriched soy y'all. read more

Maybe the best McDonald's I've ever been to. Ricky H. was, I think, the manager on duty and was an exemplar of managerial professionalism and efficiency, directing staff toward certain tables, bringing waiting patrons their food, and cooly and quickly making everything hum. I wish my hometown McDonald's was this good. read more

Generally I would never review a McDonalds but this one takes the cake. By far, one of the worst McDs I've ever been to. Bad service, especially in the drive through. You may be asked to pull around and wait for 2 value meals. This is a regular daily thing. They need to plan better especially for the expected morning rush. read more

First off I Want to thank the people at the grand ave McDonalds. The one in the rite aid parking lot the people there are friendly and very helpful and get your order right. They also have a smile on their face and say thanks and hi ect. don't make you feel like you are a bother to them just for being there to get food. Now for the other McDonalds they are the worst Mcdonalds I have ever seen last month they have gotten my order wrong or parts of it missing 7 times and yes I know that's a lot of mcdonalds. I had missing food ,toys , and wrong drinks. I called about each one most of time just told them and said don't bother with anything just wanted to let you know. I have had them tell me they where going to send me free coupons in the mail which I never got. I was told if I can t come right now I could not come back later to get the items because people around here have scammed them way to many times. After 3 weeks I asked where the coupons they where sending they asked me who I talked to I said I think name started with a J was told not sure who that could be but after I said maybe james they said oh yea he right here tried to tell me sent to wrong address. Today and why I and writing they forgot my food and had to take cookies because they only had one pie I ordered and when I called them told me I got oh ok we will send coupons so I just told them my address and figured I would not get anything from them oh well it was 1.65 burger and I did not eat lunch but at least they know they messed up right . Wrong they called me back in 5 min and ask me was I sure about this ........NO I don't know what a hamburger looks like I might have already eaten it .....hmmmm nope still hungry. And that's why I am writing this because I am sure they messed up once again . P.S. Other McDonalds has specials all they time better people and prices examples of this are 2.00 happy meal Monday and everyday 2 sausage egg mcmuffin are 4.00 and the stadium way charges full price all the time and 3.69 or more for each sausage egg mcmuffin and don't have 1.00 any size coffee would give a no star if I could. read more