I try to avoid this location at all costs. It seems like there is always a crazy line, no matter what time it is. They NEVER have ice cream or apple pies. They will mess your order up, it's almost a guarantee. Like someone else said, you might even have someone asking you for change while you're waiting to get to the payment window. read more

1 hour wait for 2 egg mcmuffins? What the hell is wrong with this place! Worst service I've ever had anywhere

Terrible they are always rude! Lines are not fast I wait up to 30min in the drive thru smh kids are on there cell phones I did call the 1-800 number I'm tired of them , it's sad that is the only one by my house read more

Am I the only one with enough times where I get my order right! I always have a good drive thru experience, it really is helpful to have your payment ready. read more

Worst place ever. Took forever to give us our order to give us the order wrong and hardly any fries!!

Long story short. My family and I went through the drive-thru. We were charged for the order before us along with our order. When trying to unravel the situation, we went to one blue shirt who had to go to another blue shirt, who then went to another blue shirt. Come on! Is it really that hard? I hate all McDonald's restaurants. I have never had a good experience at any of the ones I've been to. They will hire ANYBODY! I no longer eat at ANY of their joints. There are too many other places to go to. I think it's sad that I have to give them at least one star. They deserve none. read more

This place is terrible. The lettuce in the salad looked like it had been frozen and unfrozen about 5 times before today. The manager was super rude and you can't get a side salad instead of fries, you have to order your sandwich and salad separately. Then I went to get water from the soda fountain to find out they don't have a water option. I had to go back to the counter where they proceeded to hand me a baby cup full of ice and a little water already "pre-made" in the refrigerator. Definitely will never come back here!!! read more

One of many McDonald's in the Phoenix area where the service is far the worst I have ever had!! Employees have a don't care attitude and the manager is just as bad!! Waited outside for over 16 minutes to get my drive through order and had to go back in twice to ask where my food was! No freaking clue!! read more

The kids that work here are uneducated with lots of attitude. I asked for a double hamburger, so they gave me a mcdouble?? I don't understand how one can misunderstand this! Then they want to stand there and say its they same thing. I shouldn't have to ask for a mcdouble with no cheese if asking for a double hamburger should make sense right!! The only thing that made this trip worth anything was the manager that was super nice and friendly! read more

This place is in serious need of a whole new crew. One time I was on my way to work stopped for a raspberry tea and what do they give me? Diet tea! Seriously. Idk why I have given them the benefit if the doubt multiple times but I'm done. Another time they completely messed up my order and so when I went in to let them know and asked for a manager, the manager went to the back of the store and would not come talk to me at all. She kept telling the cashier to help me. She was just a cashier! What kind of management does that!? Also don't waste your time trying to call their corporate office because you get nothing but a voicemail that is completely full! This place is a horrible excuse for a restaurant! As are most of the other fast food restaurants in the area. read more

McDonald's - This is what you get when you order French fries here.. Every time - Fast Food Near Me - Phoenix, Arizona

Mcdonalds is a fast food restaurant. So it's all about getting customers in and out. When I walked in there were flies everywhere but it didn't matter because I was taking food to go. When I waited by the register no one approached me or said anything. I waited for two minutes as the cashiers played on their phone by the takeout window and talk amongst each other. They looked at me but continued talking amongst themselves in Spanish in the corner. I left because if I had the time to wait I would have gone elsewhere no problem. But seriously acknowledge customers if there's a issue. And if there is something wrong with the machines or a reason you can't service me, tell me. Or put a sign up explaining a reason. This location failed at being a convenience to customers and at being fast food. read more

Horrible. They always end up forgetting something. And last time I went, I pulled up to the drive through and the workers were nearly about to fight right in front of me! Arguing and cursing. It's a no from me read more

No matter how many times i go or repeat the order, somehow they screw up and never do it right, stopped going for about 7 months and decided to give it one more try... dissapointed again.. read more

I went thru the drive thru and had the worst experience ever!! I pulled up at 12:30 pm and looked at the menu which still showed breakfast menu. I asked the guys if there serving lunch the response I received was mind boggling. He responded with "(Chuckling) Before you ask me that kind of question why dont you look at the menu which will answer your question." When I told him it still showed breakfast he responded with " F@#$ are you serious I cant F@#$ believe that" followed with a chuckle. I asked what kind salads they had he responded with " the kind with lettuce" I order a salad and got it and left I was so mad. I came back to my office and called to speak to the manager named Alma just as bad. I was explaining to her what had happened and she kept trying to hang up on me and tell me that she was going to hang up to handle the person before I could tell her the story. I kept telling her I am not finished. When I was done she said bye and hung up. Called there corp office 3 times never got a phone call back so I emailed still nothing. So the owners are just as bad as there employees. read more

So i went to the same mcdonalds again on central/southern and praying everyday that the mcdonalds on 19ave/ baseline opens up really soon just because iam hoping they have better customer service skills. So i went yesterday ordered 2 large fries 20peice nuggets and a big mac. When i pulled up to the window and they gave me my food they gave me no sauce no ketchup and no napkins? Then i waited there after i got my food and sasquash opens up the window again like if saying "what am i still doing here". I was like "can i get sum ketchup, sauce for my chicken nuggets and napkins? and she gives me this look that made think about putting my hands up to protect my face as if she was going to strike at me from a distance because i asked for too much! So i left and thought to myself who in their right mind will approve mcdonalds employees get paid $15 dollars an hour and dont even have people skills. Like i said before you get better customer service at a hot dog stand. read more

WORST CUSTOMER SERVICE. EXTREMELY RUDE. I got a month old toy and asked to change it because the NEW toys were out. However the manager was extremely RUDE and lied about being the manager because at first she said the manager was in the back. The toy wasn't the problem, a cheap $4 dollar toy can be bought anywhere. Its how they handled the situation. I was baffled at such terrible service and the restrooms are VERY dirty. Never going back ever. STAY AWAY. read more

Worst place ever!!!! I stopped by for something quick to eat, I pull up to the drive thru and the lady did not greet us. When I asked her a question, she sound as if she were annoyed. Once I finished ordering I pulled up to the first window, once again she did not greet us. She took my money and closed the window. I then pull to the second window the young man just gave us our food. We had no napkins, the grilled chicken was so old and dry, my husbands hot & spicy were cold and not appetizing. I called and a manager answered it sounded as if i were a teenager. You could tell that she did not know what to do and hung up on me. read more

Apperently McDonald's does not serve lunch until 11am. I pulled up to place my order at 10:58am and the attendant says WE DO NOT SERVE LUNCH UNTIL 11 SIR. I was like we are two minutes away just take my order please and she refused to do so. That's the most stupidest thing ever. Worst McDonald's ever. read more

Disgusting service and takes forever been here for an hour now just to get my order correct. Then the manager said to make sure I told the cashier the right items I told her I did it isn't my fault she isn't putting down what I'm asking for SMH. WORST SERVICE EVER. read more

Worst service ever horrible management team ever !!! Every single time I go they always messed up my order !! Worst location

I have come here before and had very bad service before some time has passed I thought I would give this McDonald's location another try because it seems like they have new employees now nothing has changed the service still sucks they don't give a damn about you waiting I walked in and stood there with several other people for at least 20 minutes before anyone would even come to the damn register and say hello! Then I decided to ask a young lady who was making an ice cream for drive-through is there anyone working upfront she tells me oh he's busy right now with drive-through! Also she said it kind of mean like I should not have asked I should've just stood and waited however when people choose to ignore me when I'm coming to spend my money someplace I have made the decision that I'm going to leave and spend my money elsewhere so my recommendation to all people who live in this area stop visiting these restaurants when you were poorly treated or Poor service walk out leave spend your money elsewhere and never go back eventually they'll miss your money! I wish I could give them zero stars because believe me when I tell you they don't deserve one read more

they don't even deserve a star but this thing will not let me post if i dont rate at least one star..... i've been coming here for over 30 years but i stopped coming to this location on central and southern (close to my job) for over 4 years bc they are incompetent on getting your order right and specially now that they have the mask, cant even understand them well...you have to repeat yourself and they get mad if you repeat the order twice..... lately my orders are wrong or missing food, (husband does not check order while there) so when he gets home, either my coffee is missing cream or i am missing my hash browns,, or something... many times i have gone back and get my order right, you can see their faces bittersweet look, they are stingy with their ketchup, their napkins...do you know how mad i feel right now bc it has not been one or two or three times.... convenience has to stop for me and this time i wont go back to mcdonald's.....their customer service sucks.... not happy when you're really hungry and you think of a place to eat and they mess up your order and don't even smile at you......... read more