Customer Service A1. The cashier was so polite and accommodating. He was really movie. I appreciated him. 4/26/2026 Sunday 5:45pm read more

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This has to be by far the worst McDonald's there is, just for starters they say the restrooms are down by stating the water isn't working... how does a restaurant claim to have no running water for over two weeks stay open for business? How does they wash their hands when dealing with the public's food? There's no form of customer service, if you're not Mexican the workers don't want to talk or are just rude outright! I don't see how anyone eats out of here to be honest and I'm sure my complaints are just one of many... it either needs to be shutdown or a definite overhaul ASAP! GOOD LUCK EATING HERE! read more

Very concerning cleanliness issue. I visited the McDonald's on Hegenberger Road near Oakland Coliseum and noticed a sink that was extremely dirty, with visible grease, food buildup, and what appeared to be standing water. The condition was unacceptable for a food-service environment. I took photos and hope management takes this seriously and addresses the issue. Cleanliness should be a priority, especially in areas used for food preparation. I would appreciate a response from management explaining how this will be corrected. read more

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Fresh food.The hash browns tasted old. The eggs weren't cooked completely and were very oily. The meat was oily too. I don't know if they're cooking the food on a grill or microwave. It looks and taste like everything was cooked in microwave. The service was slow. The outside there was beggars. Never again , because of the food. read more

I had ordered breakfast sandwich on the mobile app at 10.20 knowing their cut off time is 10.30. They should have prepared my breakfast. By the time i got to the place it was slightly after the cut off time. They told me that the order is cancelled. I wasted a lot of my time to get there and had to skip breakfast. This place is not recommended as it is completely disgusting environment all around it. read more

Since when do they stop serving breakfast at 10 am?? I went to get a quick breakfast and they took my order but the cook or manager one of them where not trying to give me my food because "they stopped serving breakfast" it's 10AM ?! read more

They messed up my order and put a small instead of a large. I complain because i came to get a large drink. Dude proceeds to fill WATER into half the large cup so now my drink is just ruined. P O S the lot of them at this location. It's always something. read more

I just went through the drive through and I didn't receive one item that I ordered. Upset cause now I have to go back and tell them to refund my money cause they ain't answering the phone. read more

McDonalds on Hegenberger is decent, despite all the "Home Challenged" types, sleeping in the parking lot. Their Mobile homes are a bit of an eye sore, (things to keep in mind if you're the park and eat type.) Also the soda machine needs to be Calibrated. I left the prefix out because I don't remember a time when this location ever served a properly mixed Coke, so I'm assuming the soda machine was defected upon arrival. But other than that Great F$&"!'? location, right in the heart of the Hegenberger Corridor. ( Oh yeah, One pump Sundaes! read more

The food is ok for a fast food service the service most of the time it's not friendly, the area is not safe with homeless outside right next to the drive through window but that's Oakland for you. Most of the time I order the chicken nuggets when I don't feel like cooking. read more

I'm a customer at this location for 5years or more and today I severed ties with this location! I won't be back! Everyone stay woke! Now I order senior coffee for my clients and residents aged 62 years and older all the time. Well today I was told very rudely that if the seniors are not in the car with you, then you have to pay regular price! No posted signs stating that, nor no mention of this supposedly new policy on the menu! I tell the young flip mouth Latino male that's OK and drive up to the pickup window where I speak to Edward the manager and he confirms it's their NEW policy. Now a lot of you may think this is small and petty but pay attention where and who you spend your money with. On average senior coffee for residents and clients all add up, so what Should I go to the nursing home and try bringing them all back? Should I tell my clients and their senior friends that we have to go to Macdonald s Now? This is the new rule! I decided to go to Macdonalds on 98th Ave, No such rule at this location! So seniors please be aware of where and how you spend Your money! All seniors just making you aware! We're had enough cut backs already! read more

5/23/22 I realize the current rating for this McDonald's is quite poor... and yeah, I think if you're considering everything about the business in addition to the food, it's probably deserved... I mean, I got out of my car and I saw right away a half drunk transparent 24oz'er of coffee, half spilled onto the sidewalk, sitting right in front of the front door. Nice. That door did not open..... yeah, so this location still has no sitting options. Gotta protect those valuable workers inside I guess. Anyway, so I got back in my car and did the drive thru, and the staff was pretty much what you'd expect... guess I'm gonna attempt to be nicer than usual by simply not delving further into their appearances of apathy................... ...just gonna get to the point... My double quarter cheeseburger was JUICY AS F. Served hot, juices running down the sides, the whole thing moist and glistening like those people I........ oops going too far... Yes, I will say it--2x as juicy as my last In-N-Out HONESTLY!!!.... and 50% juicier than my last Shake Shack. HONESTLY. What that means, the significance of such absurdity, I will leave up to you. 4/5 #star #fastfood #americanfastfood #fastfoodburger #hamburger #burger read more

Service was ok but didn't get my order right order the double fish filet asked to add tomato's and lettuce which it supposed to already come with the lettuce but got to my stop no lettuce and I clearly requested it my fries was kinda cold didn't like my experience read more

I have only one come to this McDonald's 3 times in the past year. Every time my order was wrong. Today I ordered a breakfast burrito and the gal asked me if I wanted the mild sauce, it's all they had. I said I guess if it's all you had, then yes. She gave me attitude. And no hot sauce. I'm done. read more

I spit this out from my frappe, don't know what this is, look like flys....worry about food safety now read more

McDonald's - Flys? - Fast Food Near Me - Oakland, California

This is a review for every McDonald's in Oakland California of the United States. Many people rely on inexpensive affordable food... With that being said, the food should be edible, hot and tasty...menu items and extras should be obliged. Who wants to eat chicken nuggets with no sauce? Not me. Who wants to eat ten chicken nuggets with one sauce? Not me. If you do not want to give out ranch for the fries or sweet and sour for the chicken nuggets, maybe try to infuse those ingredients into those items, or make them taste better on their own. You infuse the McGriddle with syrup. Delicious by the way. Would be nice If I could order a McGriddle with a simple delicious round egg instead of flat dry folded egg. The option for round egg substitution had been removed. They also removed the steak egg and cheese bagels that helped make my childhood more special. Why not bring it back? You keep bringing back the McRib, which is disgusting. When I ask for something and pay for it constantly I expect to be obliged. How do you never have milkshakes but they are stuck on the menu... remove it. Remove the condiments if you do not intend to give them out. And perhaps answer the phone... Don't hide. We need to come together. Food is the cornerstone of American society. We have to do better. Other great food items..blueberry muffin is a nice addition to the menu but only when warmed and the employees do not think it necessary to warm your muffin so the item becomes pointless. Hash-browns need ranch. Fries need ranch. The deluxe quarter pounder is very good. I do not like ketchup on my burger and the company slaps ketchup on every burger. The chicken sandwich regular is delicious, especially with cheese. The new spicy chicken sandwich is so spicy to me its almost inedible. Lastly Maybe the company can try to take the shelf life of the meal from having to consume it within twenty minutes of it being fresh. After those twenty minutes the meal is dead read more

I went to get a $5 meal deal. For a Mc Chicken it was $5. If I wanted the burger, they charged me $6. Both are advertised for $5. After getting my food I should have checked my bag. The soda was flat. My Mc Double had no pickle or onions. They did not use any salt. I paid more for less. My order has been wrong three times in a row. I know I should check my order, BUT THEY SHOULD TOO. read more

I have never had such an easy experience with preordering a large quantity before. Angel, the shift manager was so helpful and made it so easy. I'll definitely be back next time I'm working nearby! read more

4:30PM on a Sunday and they won't let anyone inside. Options are to use the drive up window, or use the mobile app and stand in the parking lot waiting for them to come outside with your food. I walked there so I had to use the mobile app and not the drive-through. I ordered a mocha frappe and nothing else.. It took 19 minutes to come outside. They don't even see you loitering around the parking lot like an idiot waiting for your food. Won't be back. read more

As of lately just about every place I've gone the customer service have been garbage. McDonalds was no exception. In the drive thru & sat at the order box waiting. And waited & waited & waited. Finally a voice "can I take your order" no welcome to McDonalds, no good morning". Order placed & no total given . Then the food was cold read more

This is the only McDonald's I've been to that they don't let you make the mcchicken a meal so they can charge you more smh

I'm not sure why people here are so bad, none of them knows customer service, and they are all very rude. This place needs a new management or a new owner. You spend at least $40 and they only give you 1 sauce and they treat you horribly. Just go somewhere else because they need to be shut down it's just HORRIBLE!!! read more

Very bad service. Rude staff. Always getting my order wrong. The Latino lady at the window is extremely RUDE. I was told i couldn't get a refund for cold fries!!!!WORST MCDONALD's!!! read more

Rude Latino guy take order so rude , mess up my order , no greeting nothing , customer service is dogshit there

Typically don't rate McDonald's, but this was great. Super friendly. The food was surprisingly good.

U'd think all McMochas should taste the same regardless of location? U'd think managers know how to handle a happy & not happy customer? Well, not the McDonald's location off of Hegenberger in Oakland. My 6th FTR, my 95th Review, & unfortunately my 1st 1-star Review =( LOCATION: Just East of Hwy 880 (exit Hegenberger) by Oakland Coliseum. Inside shopping center w/ Pak N Save, Midas, & Taco Bell...just past Arco Gas Station & Chubby Freeze burger spot. Plenty of parking in shared lot. RESTAURANT: Good upkeep to keep Ronald McDonald proud. Large, spacious, & clean. CUST SVC: Went through drive-thru Sun 9/20/09 just after 11am...friendly service all around here & got 3 stars...but my disappoint starts when I reach my destination. DRINKS: I ordered 2 small hot McMochas. Getting to my destination & not tasting the drinks yet, gave my sis her McMocha while I said messed around in her room. Sis says, "This doesn't taste good sis. Ew, it's not sweet or anything". I taste my McMocha...taste like standard coffee, not an expresso drink at all. Really upset/disappointed & now they've lost 1 star. MANAGER CUST SVC: Let's begin with, I love my sister! She sees how disappointed/pissed I am that our flippin' McMochas weren't prepared correctly so she called this location up immediately & asked for mgr. Gent gets on the ph saying "Yeah, I remember that order. I made it myself". Then my sis, "Well do you make it differently or your way or something 'cuz Castro Valley, Alameda, & Walnut Creek taste nothing like this? Our McMochas taste like standard coffee & not like an espresso at all." Mgr says he made it the way it's suppose to be made, my sis reinforces her statement, then mgr hung up in her face. Sis called back, someone picked up ph, then hung up. Sis called back again, they're not picking up the ph now. BITTER TASTE: We took our McMochas, I drove back to McDonald's, sis threw both McMochas on door entrance, then we rolled out. Come on now folks...just in our head! Sis was ready to go back McD & speak w/ Mgr face-2-face, but I didn't feel like it & wanted to get on w/ our day. Final taste tho, the mgr could've maintained 2-star rating, heak could've acted like a mgr in various ways & gained more stars, but since he was as a$$hole & lost a star, "I'm NOT Lovin' it". read more

McDonald's - Fast Food Near Me - Oakland, California

Bruh I ordered a 20 pcs nugget with a large fry and a sweet tea with lemons they gave me a deism drink with 10 cold azz nuggets and a jumbo cold azz fry. read more

Did a mobile order. Didn't go thru online due to item unavailable. About the 3rd time I had to pay at window due to item unavailable. Should tell u that on app before giving u a code. Also, ordered big breakfast for my disabled brother, to get home, item missing from his meal. Try to call store, phone out of order?? What the heck?! Gonna lay off McDonald's for awhile. read more

Why does no one think to put a NO ICE CREAM sign on a 90 degree day. Also ordered 6 tenders and only got 4. Cmon really? It ain't that hard to count to six read more

McDonald's - Fast Food Near Me - Oakland, California

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Nothing quite says good morning like mold on your breakfast muffins. Always check your muffins folks. read more

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Worst and bad experience in this McDonalds, they don't check to see if they have all your items they more worried about their time. They get mad when you ask for extra Sauces, & sometimes they don't ask you if you want any they are stingy. Always forgetting something from the order. read more

The young girl who takes the drive thru orders is inexperienced and rude, the wait times are unacceptable the only upside was the manager was cute! read more

I'm still sitting I. Their parking lot a bit shocked from what just happened. The car in front of me handed the employee a bag of fries back. I don't know why. But when I approached the window, I noticed that the exact looking bag of fries were in my bag. I ordered a medium which usually comes in the red packaging and not the paper slit that the small size comes in (which is what the driver in front of me returned). I simply asked that they. Study that they have the correct size for me and was frustrated that someone may have placed the returned item in my bag. Instead of clarifying, the employee proceeded to curse at me! At a glance, the bag of fries looks small. See attacked picture. It wasn't u t I removed it from the bag that I noticed the size. All she had to do was clarify that there was a change in packaging. Cursing at me was not necessary. This happened on June 28th, 2022 around 5:59 pm according to the receipt. Receipt number is 67 and KS#13, in case management is interested in looking into this. The employee that cursed at me was a Latina in a black outfit. She should be ashamed of herself. read more

McDonald's - Fast Food Near Me - Oakland, California

Last week I went to this site near my work to get lunch. I ordered a Deluxe Quarter pounder with cheese meal. When I got back to the office and opened my meal, I had been given a plain burger with onions only..... WTH? I went online and filed a complaint, got the email saying they they reached out to the store to let them know and that they would be contacting me. (Still, No word yet.) Today I decided to try again, but when I got back to the office I had a burger with cheese, a TON of onions and bacon, no lettuce, no tomato. Seriously, 100 % failure rate. I will not waste my time here again. read more

The numbers two and three... are not that difficult to understand. Normally I wouldn't rate a fast food place, but they miscounted my order twice in the same sitting. I guess they figure they can get away with anything in the drive through. read more

I wanted to give a shout out to Carlos for being so friendly! He's often working the pick up window at night and he is always smiling and truly makes my day! I rarely write reviews but this guy legit puts me in a good mood lol. This McDonald's is noticeably faster than others and makes tasty strong cappachinos/lattes. Thanks! read more

Every time we come here we always have a bad experience. Staff are poorly trained, food orders are always wrong. Most of the time i let that slide but not today! I ordered some chicken nuggets for my two kids, 1st they took forever to give me my order, 2nd they had to take my bad back twice to "check" what was in there because they didn't know what was missing. Finally after getting my food correct i just came home and my kids started eating their chicken nuggets. My daughter told me to they were too soft and I didn't think anything about it. A few seconds later my son spits out his nugget and said "its gross from the inside!" I check all the nuggets and the they look cooked and crispy. Once I opened each of them they were raw in the inside!! I really hope my kids dont get sick over the few bites they took! Definitely will look for alternative when wanting to get fast foods. read more

McDonald's - Fast Food Near Me - Oakland, California

it's been awhile since coming to this mcDonald's. wasn't that memorable,. service here fails/bails compared to others. panhandlers don't add anything to the dining experience. got he usual coffee for a buck.. -only healthy item here besides the greens/ read more

Beware!!!! This McDonald's has to be the MOST rachet out of all the ones in Oakland. I went there recently, and boy do I regret it. The little boy that took my order sounded like he didn't want to be there (Even had a little attitude when giving me my change back) The girl (stud) at the 2nd window handed me the bag of food like she done seen a ghost.. she had an ugly smirk on her face too. I wanted to ask for an autograph being that she looked exactly like Precious Jones. I will definitely not be going back to this location EVER and will tell everyone I know how rachet this location is. read more

Just like any other Mac Donald's, and my fries were fresh and hot so I can't complain