Ordered us $1.49 happy hour midnight Baja blast & the new strawberry treats. So easy to order online. Got to the speaker told her my name. She was so sweet she repeated and said please e come to the window. Got to the window the drinks nice and cold. No ice baby! And the cinnamon strawberry treats pretty good! Didn't taste much strawberry. I want to say it was supposed to be to be strawberry sugar. A 3/10 drink -0/10! Very great customer service. A greeting in the beginning and at the end. read more

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​We have had previous miscommunication experiences at this Jack in the Box location (#0452 on Marina Blvd), but our visit on Sunday afternoon was completely unacceptable. ​While discussing two coupon options to choose one, the cashier interrupted, assumed coupons were being stacked, and treated us like we didn't understand we could only use one. Realizing she did not understand that we simply wanted to switch to the other coupon instead, we asked to just move forward with the original order on screen. She then stood troubleshooting for over 10 minutes. The line backed up so badly that another customer in line walked out in frustration. ​Our order included Homestyle Chicken Sandwiches and Monster Tacos. The cashier claimed they were out of shredded lettuce, and we agreed that was fine. However, at the end, she unilaterally swapped the Monster Tacos to 4 orders of 2 regular tacos ($1.99 per pair) without asking how we wanted to handle the substitution. When questioned, she stated she made the change because it was easier for her. ​To top it off, the food quality was mediocre at best (3/5). Holding up the line over a simple misunderstanding, driving away business, and altering an order for personal convenience, combined with an ongoing pattern of poor service, is terrible. read more

I received the wrong meal for my son, so I went inside to get it fixed. The customer service during that visit was poor, which made a simple mistake more frustrating. On top of that, the large fry I ordered was only filled halfway. Disappointing experience overall. read more

Jack in the Box - Large French Fries - Tacos Near Me - San Leandro, California

Placed another order on the app. When I arrived, went inside and waited my turn. Told the person working the counter my name. She went to the back and found my order, which came in two bags. She handed me my order. I asked for Taco Sauce and she gave me hand full. Can't remember if she thanked me or not. The order was relatively simple: Spicy Chicken Sandwich - add Grilled Onions, Pickles & Ketchup 2 Birria Tiny Tacos 4 Regular Tacos Our food was in the bags. There were napkins. On the outside of one of the bags was the receipt that showed my name and my order. One would think that the employees would be trained, based on what was ordered, to ask their guests if they wanted any condiments such as the Taco Sauce that I asked for or the Creamy Avocado Lime Sauce that I didn't ask for and therefore, didn't get. I get it. Overworked, underpaid and under-appreciated. Might be time to look for a better job. Might be difficult to get one if your manager won't give you a decent referral based on your customer service skills. Just saying. read more

Ordered food because i had just left the hospital visiting my mom. This place was quick to get my food. The burger was ok. The curly fries were burnt and just disgusting and the jalapeno poppers tasted like they were thrown in a microwave not cooled properly. Will NEVER go back. Id rather eat dog food. The only reason why it wasnt a 1 star was because the burger was ok. read more

Jack in the Box in San Leandro (Marina) Worst customer service! I got an Ice coffee, two tacos and other meals. Everything was not fresh the Ice coffee was Nasty . Just a reminder to all Customers!! Jack in the box never makes their Ice coffee Fresh! It's already made in a Pitcher. That's why it has a Nasty Taste . No star at this place read more

Violetta or Julietta which ever one has the hoodrat nails and the bad attitude needs to be in the back making french fries cus she literally could've just handed me my bag with the one sandwich but instead left it to get cold while taking more orders so i ask for it to be remade and instead of making the sandwich 1st she made all the orders behind me and took up an extra 10mins. Yea Yolanda needs customer service training asap read more

One of my friends visited this store and they found some black spots on their breakfast Jack seems like this store continues to fail on cleanliness. read more

Jack in the Box - Some black stuff in the Breakfast Jack - Tacos Near Me - San Leandro, California

I'm not big on fast food like I used to be but it sure hits the spot every now and then. I recently ordered only because the coupons came in the mail. Each time I've been here with my coupons it's been empty and service is quite fast. Drive thru service for me. read more

Late night nothing open grab a munchie Meal fast food nothing special but when it all you got it's all you got read more

I was Craving a a Burger and it was 3 am !!!! So I rolled to this Jack in the Box and hit the Drive Thru!!! I ordered a Ultimate Cheese Burger,Onion Rings , Jalapeño Poppers ,,Popcorn Chicken and a Large Root Beer!!! Twenty minutes later I made it up to the Drive Thru Window!! Paid by Credit Card My Food was Hot and Fresh !!! I ate in the Parking lot and then I rolled home!!! This Establishment is a Baller On A Budget Approved!!! read more

The food was fresh and served at an optimal temperature. The customer service was excellent and prompt. I highly appreciate the experience and will consistently choose Jack in the Box. Thank you. read more

Wow, the food at Jack in the Box ( JITB ) has really gone downhill. But the worst part, they charge you more for it. This is the Jack in the Box on Marina Blvd & Alvarado St in San Leandro. It's down the street from Kaiser Hospital. I was reading the Yelp reviews for this place, and thought...."how can it be that bad?" So I decided to swing by and order something. At 9pm, there was only one car in drive-thru. My order was: - Sourdough Jack Combo, $10.18 w/ medium fries, and medium drink - Jalapeno Poppers, 3 for $3.89 Okay, the Jalapeno Poppers were good. They're juicy, hot and spicy. But they're pricey at about $1.29 each. Ranch dip included. The Fries were hot and crispy. The medium drink is about 28-30-ozs. The Sourdough Jack is a ripoff. No way does that burger look like the menu photo, nor does it look like it did just ten years ago. The meat patty is smaller and thinner, and isn't juicy like a freshly cooked burger. You pick up the burger, and you can't even see the meat patty. All the condiments are there, but the meat patty should be the star of show. It just doesn't quite taste like real beef. Service? No problem. I had a good experience in the drive-thru. The two ladies were friendly, funny and professional. 4- stars for the service 1- star for the food read more

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Service has definitely improved since my last review however my spicy popcorn chicken tasted like straight nail polish remover today. Couldn't even continue eating it. As a hungry pregnant women I was disappointed as this has been one of my top cravings but it was inedible. Will stick to the Alameda location for fresh-ness and quality read more

I stepped out to grab something quick and decided on tacos from Jack in the Crack. I realized all I've eaten today is a 250 calorie Santa Fe Salad, one ball of Lindt Lindor dark chocolate and a few handfuls popcorn. NOT enough calories. It's fast food but Jack in the Crack is one of the more preferred for many items. They're open 24/7 and almost 365 days a year. The tacos are so yummy to me. It's a go to when I want to satisfy a guilty pleasure. The meat is suspect, very mushy but the combination of the meat, taco sauce and American cheese just works. I went through the drive-thru and service good. I appreciated being given teriyaki sauce despite ordering tacos only. read more

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I mean it's Jack in the box I'm giving a review because the young man taking the orders was very patient and professional It was 1am Long line people were acting up however customer service was good Food was okay read more

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The good, it's, close to my house. Maybe a 5 min drive. Everyone is Preety cordial at the window. The bad. My burger never looks like advertised. Also always seem to get my order wrong. Missed my fries. Place is preety chill for San Leandro lol. read more

Jack in the Box - The bad - Tacos Near Me - San Leandro, California

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These were supposed to be "curly " fries. They are nothing but pieces. When I pointed it out to the manager (rude Asian lady), she said that's the way they were sent to them. Also, sausage, egg and cheese biscuit was cold & dry and had NO sausage on it! read more

Jack in the Box - Tacos Near Me - San Leandro, California

I Order ahead on the app for faster service 30 minutes after here I am. I wonder why?! you'd think they have a policy about being on phones and no gloves. smh read more

Jack in the Box - Workers on cell phone - Tacos Near Me - San Leandro, California

Terrible service they can't even hear me and gave me the wrong order had to come inside wait time is so long it takes like 15 minutes for a order and it's not even full read more

Please be aware. I have a strong suspicion that someone here stole my credit card information. And here is the reason why. I recently received a brand new credit card. Other than a gas pump charge and some groceries at a nearby Safeway where I personally swiped my own card for the purchases. Jack in the box was the only expense where I handed my card for an employee to swipe. The following day I discovered miscellaneous gift card purchases through Apple online. Please be cautious. read more

Stopped in to pick the Spicy Chicken Sandwich Combo for my son. A nice clean store with nobody here at 1:00pm. Smiling staff took my order correctly and I was on my way! read more

Horrible customer service the ladies name was Patty who helped me and I noticed it said supervisor under her name tag she had a really bad attitude when I got to the window and I realize she had the me the wrong Red Bulls after I was told that they had the right one that I wanted I said oh no thank you I don't want them I thought you said you had the ones I wanted in stock she got mad rolled her eyes and said no I told you we had these only the regular ones and I said OK I would like a refund so I had to get her back the bag of cans she grabbed the bag from me it was highly upset she asked me to help me to hand her my card that I paid with after paying for cash so she began to roll her eyes again upset after she had me and after she handed me my cash and my bag of food I purchased she SLAMMED the window and began talking in her language to her coworker unacceptable it's only 10:19 AM in the morning on a Friday read more

This was the worst Jack in the Box I've ever been too. My food was overcooked, I could not even bite into the hash brown. They don't care, I will not go back not recommend anyone to this location. This was the worst food I've ever had in my life. I had to throw about my whole meal. read more

Been coming to this Jack in the box for awhile now. The service here can vary at times: there apparently used to be a manager here who was very rude and was seemingly always stressed out. Also, today when I went to buy my food here recently. After they called my number they gave me my food. The employee named Miriam, gave me a shake instead of the iced coffee I wanted, & also when I was checking some last min things on my phone and getting my stuff before leaving while I was full handed she said, hurry up. VERY RUDE AF. She needs to have more patience and needs more training for decent customer service. read more

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JANUARY 2021 REVIEW DURING COVID-19 This is my Go To Jack In the box!, most of the time I'm here in the evening about twice a month or so. DRIVE THRU- Parking lot is always very empty and quiet. I usually go in the Drive thru, always more than 4 cars, They are pretty fast, I've never waited more than 15 minutes no matter how many cars there are. EMPLOYEES here are okay, very fast and focused. THE FOOD: has always been good here, although sometimes they will get your order wrong! I would say 1 out of 5 times sadly, I always double check my bag. They will always fix your order as long as you have receipt. Tip: if you want sauces ASK for them, they won't put em in for you without asking. OVERALL: drive thru experience is OKAY. read more

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The management here is awful, and it reflects in the customer service. My chicken on my sourdough Jack was raw! The teriyaki bowl was mostly rice no veggies & dry. The drinks taste like cleaner was left in the machines, and to make matters worse they forgot part of my order. If you ever have coupon's don't use them because they discriminate against people who do!!!! Worst fast food in our area. read more

Last night I stopped to this location I order a spicy chicken the combo with curly fries I got home and when I open the bag I saw the leftover of fries wow really I have to throw it away here is a pic read more

Jack in the Box - Curly fries from Jack in the box located in marina Blvd in San leandro - Tacos Near Me - San Leandro, California

Sigh. Jack used to not be so bad. Ordered drive thru. Took a few minutes to be acknowledged. Order was super easy. Four tacos - extra lettuce. Get to window after waiting two cars and like 10 minutes. Got my food - finally! Asked for all sauces. Didnt get all the sauces. Fail. Fries were only lukewarm. Tacos - no extra lettuce. Ugh. Did I mention, no greeting? Come on, Jack...work on quality & better customer service! read more

My 1st and last time coming to this JITB. Came in around 11am with a $4 coupon for a breakfast burrito, hashbrown and coffee or small fountain drink. It was for the new, limited time breakfast burrito with guac, fries, eggs, cheese n bacon. My total came out to $4.39 and I gave the cashier $5.45. She only gave me $0.06 back. I told her she gave me the wrong change. She asked "how much do u need back?" I told her $1 and she gave it to me. So ok whatever... then... she called my #. My order was on a tray! When i told her "to-go." She repeated it too when I placed my order. Felt like the burrito had way too much tortilla & guac. The hashbrown wasn't bad. I liked their Fanta peach soda too. Normally I like to get Jack's Spicy Chicken, the 2 for $1 tacos and oreo shake. But yeah they needa get their crap together... read more

Jack in the Box - Limited Time Breakfast Burrito with Guacamole, Eggs, Cheese, Bacon & French Fries - Tacos Near Me - San Leandro, California

Hello good afternoon I went jack in the box today and experienced the worse customer service, I'm making a complaint because I wasn't satisfied, due to low performance and lack of workers who called in. read more

Asked for add onion to the sandwiches the employees decided to put in the chicken nugget baggie...SMH ...(I. THE SANDWICH NOT ON THE SIDE) SMH ‍....this was a first, consider this either lazy or in appropriate read more

Customer service fails once again! I put in a mobile order to pick up at the counter when arrive. Unfortunately doors are locked and as I'm standing there at that moment, an employee walks by as I ask if doors will be open anytime soon. She walked by acting like I wasn't there...lol Per usual lack of customer service. At least leave a note on the door alerting customers as myself. Sad management onto employees... My regards and thank you #1 employee! read more

This don't make no sense at all. I been waiting in this jack in box line too Damn long. Aren't you suppose to be faster. Yall need to work on that. read more

Jack in the Box - Just almost getting to the window - Tacos Near Me - San Leandro, California

What happened to jack in the box I remember managing the one in Oakland,CA t guess corporate just don't care anymore no customer service skills what happened to no breards I was in San Leandro,CA at the one on Marina blvd read more

Jack in the Box - Bacon ultimate cheeseburger lol it's not exceptable - Tacos Near Me - San Leandro, California

The young lady in the drive though was really nice to me. She attended me very well and was really polite. I've had a bad experience here before but, Kimberly was kind and provided a great service. I will be coming back here again. read more

I swear this location was never this bad before. Looking back, my orders have been wrong 50% of the time in the last year. The manager must have decided to hire the worst of the bunch for 2019 and we literally have the worst fast food workers all together in one location. I would not recommend to order through the drive thru as I've done that twice, only to pull into the parking lot to have to go inside to get the correct order. They would usually mess up by putting in the wrong fries order. I've also had cold food given to me and have witnessed multiple customers bringing their food back because they were cold. I occasionally do delivery for Uber Eats and the employees here do not really care for that courier service. It usually takes up to 5 minutes standing at the pick up area before anyone will acknowledge you. Earlier this week, an employee just clocking in tried to help me after about 3-5 minutes of being ignored. I told her I was picking up for Uber Eats. She looked at my phone and asked me "where is your order?". Well that caused some confusion and she disappeared after seeing my confused look. After 5 minutes of waiting, assuming she had gone to grab the order; I waved down the manager (who had just finished dealing with a customer wanting an exchange because her jalapeño poppers were cold), she came back after a few minutes with the bag I swear I had saw sitting on top of the kitchen counter when I first walked in. So if you order from here for delivery, chances are, your food is cold and it's not your driver's fault. read more

Came in for a quick bite. Food was good and I went inside to order as the drive thru line was a bit long. My food came out super quick and was tasty for fast food. Totally forgot to snap a pic before I devoured my meal. So all you get is the aftermath photo. read more

Jack in the Box - Tacos Near Me - San Leandro, California

I'll try and be brief. #1- Folks that standing in line for 20 minutes that's 6 deep don't care if you work for doordash ubereats or whichever. There is one person taking orders. Don't assume you're first in line because you have a pick up. #2- You don't have lettuce for the Tacos but you have lettuce for the burgers. Not a restaurant-I get that. At least you told me. Wasn't my choice but I'm picking up for the office. #3-I can now pour my own fountain drink again. Be great if the machine worked though. #4- The office, remember. Only had 2 sodas and a shake to carry. Plus three bags of food. Finally got a cup holder from the young lady. But wait...it only holds 2 cups. The manager's solution? Use 2! Math doesn't work sir. Sure, I would only need 3 hands that way, but I only need 3 hands with one cup holder, See??? #5- That Chicken Fajita thing. I can stomach that. But wait....she forgot the sauce for the lettuce-less Tacos, napkins, wrong fries, and...wait for it....."we don't have anything for the dry (now lettuce-less) Fajita thing. Ok....you can have it back.....wait where are you going? Doordash is here again. 5 minutes later, she comes back and says "did you want something else?" "Why yes. I want you to take this Fajita thing back, please?". So 5 minutes later, some rude guy (Manager) comes over and starts yelling at the little girl for my receipt while I'm telling him it's in my hand. He refunds the cash (paid with my card) throws the money on the greasy counter and walks away. 75 cents of it was in like nickels and dimes, plus 4 pennies. Takes a while to pick that up in all the grease. Was impressed that he knew enough to get back at me that way. Bottom line? Food was cold. Old. Employees untrained. Manager needs a talking to. I'm not down on Jack. But this place is so poorly run that it's not worth your time. Avoid at all cost. read more

Positives: moderate-sized parking lot, fast service, affordable prices, big variety of options, good flavors. Negatives: the prime rib cheesesteak and the Asian sandwich, were hard to chew. read more