I had one of the best customer service experiences I've ever had at this location. Erica, the cashier, was incredibly kind and welcoming to my wife, our daughter, and me. I accidentally placed my Uber Eats order for the Hayward location instead of the San Leandro location, and Erica went above and beyond to make sure I was taken care of. She handled the situation with such professionalism and kindness, turning what could have been a frustrating experience into a great one. Her outstanding customer service truly made a lasting impression, and because of her, I'll definitely be coming back. Thank you, Erica, for going the extra mile! The burgers and fries were also extremely good! read more

I have a severe gluten intolerance called Celiac Disease. This means that most fast food isn't safe for me, but Five Guys has been rated well on gluten free finder apps in the past. So, i figured I'd give this place a shot. I told the cashier about my condition and attempted to request that he put an allergy mark on the ticket, but he cut me off and belittled me, sarcastically saying "well you got the lettuce burger." He didn't even let me try and clarify what I meant. I then asked him if he could still put an allergy alert on my ticket or ask the workers to change their gloves (which they are legally required to do when informed of an allergy). Again, he dismissed me, saying "well they're supposed to do that anyway." In other words, he acted as if I was being stupid and completely disregarded my concerns, as if I don't know about my own allergies and about the severity of cross contamination. I then watched the workers (who did not change their gloves btw) touch my nephew's food (with a regular bun) and then proceed to touch my lettuce burger immediately after. Listen, I understand cross contamination is really hard to avoid in fast food places, and it's a gamble I hardly make given my condition, but I literally asked them if they could indicate my allergy, and --like I mentioned earlier-- they are legally required to change their gloves. On top of that, they weren't even busy at the time. I'm talking no one except me and my nephew in the store.... People may have different opinions about whether those with specific allergies/conditions should eat out, but regardless of that, I've been to other Five Guys locations where they are way more accommodating and understanding despite being busier than this location was at the time I went. read more

Five Guys opened here 2 years ago in Pac Sun's vacated space. Refurbished, it has 6 tables inside and numerous tables outside for dining. Parking plentiful this side of the shopping mall. Quiet in afternoon, ordered at counter, got food in 6ish minutes. Rhythm & blues music in background. Offerings: DYI hamburgers, hot dogs, fries, drinks, free salted peanuts. Bites: bun less single patty hamburger (8.89) skipped condiments. Only lettuce, grilled onions, pickles, tomatoes, green pepper, mushrooms. -thin patty slightly juicy/flavorful. Most flavors came from fresh veggies. Not greasy like others -retry it to confirm my bias against 5 guys, mainly cuz they only cook burgers medium well, not medium rare as I prefer. -bun less burger is better than other places 3.5 stars. Savings of nearly $3. Quantity/quality reasonable for priciness. read more

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Visited in the afternoon to place a takeout order. The restaurant is clean, with a typical Five Guys ambiance. My son ordered the double bacon cheeseburger, and I had the BLT. The burger was cooked perfectly for my son, and the BLT was generously loaded with bacon. The cashier was friendly and clearly repeated our order. I would likely return next time. read more

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Good burger, good fast service. Price has always been a tiny bit higher than others but I think you get what you pay for. These burgers are very very good. They remind me of what I would create when I went to a specialty butcher shop for ground beef and did a no time or expense spared burger in years past. Those times have come and gone and its all about saving time these days. No chef days in the kitchen unless its cooking for my cat. I love my kitty. Went later in the evening as I was in the shopping mall. Food came out fast - drink was fine - I think a machine with lot of different flavors. If I remember right I skipped the fries. I love them but I don't think they are good for you too often. read more

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I love a Good Burger!!!! It's the Inner Wimpy !!! In Me !!! LOL!!! So I Rolled To This 5 Guys!!! I Parked My Whip Right Out Front And Strolled In!!! I Chilled Out At a Table!!! I used the 5 Guys App and Avoided The Line!! I ordered 2 Bacon Double Cheeseburgers With Everything On Them!!! And a Order Of Large Cajun Fries!!! The Had my Order Ready in 15 Minutes!!! My Burgers Were Served Huge And Sloppy with Cheese and Everything on Them!!! Delicious and Just Wimpy loud and proud!!! The Fries Were Served Hot and Spicy!!! I added Malt Vinegar and Ketchup and they Were Delicious and Dialed in!!!! Service was Good and Courteous!! This is a Baller On A Budget Approved Burger Establishment!!! I keep my Pimp Hands Strong!!! #34 On The Yelp Top #50 List of the Most Prolific Yelp Elites of 2025!!!!! read more

I was at the hospital and wanted a milk shake. They had a banana flavor so I ordered it. It did not taste like banana and was kinda sour like sour patch powder was added. read more

Five Guys - Burgers Near Me - San Leandro, California

Service was amazing, food was great, and the place was very clean -- every staff member we interacted with was so nice. A special shoutout to Erica, who went above and beyond: we accidentally placed our pickup order for the wrong Five Guys location, and by the time we realized it, we were exhausted with a baby in tow. Erica honored our order anyway without any hassle and got us on our way quickly. That kind of kindness and grace really stood out. Thank you, Erica -- you really made our day! read more

Five Guys - Amazing service and staff! - Burgers Near Me - San Leandro, California

The food was great! I was pleasantly surprised for a fast food restaurant that they actually served quality meat. The staff we interacted with were very pleasant! They have tables outside where you can enjoy your meal. We will be back! read more

Came ten minutes before closing, they welcomed me in, no dirty looks like other places be giving, reassured me that it was okay. They got my order very politely, great customer service and told me they could do grilled jalapeños, wow amazing. Did a great job on the burger did not look rushed at all. The taste was great, definitely got a forever customer right here. The night crew is amazing props to them! read more

Five Guys - Double Bacon Cheeseburger - Burgers Near Me - San Leandro, California

Always consistent honest good quality burgers and service here Anthony S always superb with the ordering service, he always makes sure we get exactly what we want and he has a friendly demeanor Burgers juicy and fatty, soaked deep into the buns but that is unavoidable. Not too gamey and all the way works and my 3 year old loves it Clean location and my baby like the music here, perfect for an after school hang out read more

I decided to treat myself to Five Guys after an appointment. I placed my order on the website shortly after 11:00am (the time they opened) upon leaving my doctor's appt. about 5 mins. away. The website is simple and easy to navigate. I ordered: little burger, mayo, ketchup, and lettuce only, little fries, and a chocolate milkshake with whipped cream. The total including a small tip was around $26. Once I placed my order, I received a text to let me know my order was received and to click on the link when I was in my way. I clicked link, and headed over. Upon entry I was greeted with a pleasant smile and was told my order was ready. He was just making my milkshake. There weren't too many people inside at the time of my arrival. The burger was good and cooked well. The fries are amazing, they're my weakness. I believe it's because of the peanut oil. The shake was delicious as well. read more

Five Guys - Little burger and little fries. - Burgers Near Me - San Leandro, California

Service Is Horrible.. Don't Go At 11am Cause They Open At 11:05am.. Just Keep It Moving Nothing To Eat Or See Here..

Avoid This Location at All Costs - A Terrible Experience** I ordered a burger combo. Initially, everything seemed fine--until things quickly went downhill. I took my empty juice cup to refill it at the self-serve beverage station. As I placed the cup under the machine, a thick, black, sticky substance--resembling ink--poured out instead of cola. I touched it, and the dark residue stuck to my hand and wouldn't wash off. When I raised the issue with the supervisor, she casually dismissed it, claiming, "That's just the cola flavor--don't worry." Needless to say, I lost all appetite for the drink. I waited for my burger, only to see staff wrapping it in aluminum foil like something pulled out of a greasy kitchen experiment. When I finally got it, the bun was doughy, as if it had been under a heat press too long--or not cooked properly at all. The sandwich was structurally unsound: ingredients shifted with every touch, and half of it collapsed onto my clothes before I could even take a proper bite. As for the fries--hands down, the worst I've ever seen. They were soggy, dough-like, and soaked in oil, clearly overcooked or improperly prepared. I paid around $16 for this disappointing meal--only to leave the restaurant hungry and frustrated. Save your time, your money, and your appetite. This is not a place you want to visit. read more

Ordered a burger and fries for my son after school. The woman working the fryer wasn't happy with the fries, so she made a fresh batch for us. You don't see that kind of service these days. The cashier was also welcoming. He also went around to sweep the floor. Thank you! read more

Who comes to Five Guys to order a hot dog for $9.00? Not us, we ordered two small burgers all the way and shared a small fries instead. While I do complain about the pricing at Five Guys, it's my preferred fast food hamburger joint. I appreciate that I know where my potatoes come from, that there are no cholesterol or preservatives, and that the meat is always fresh and fresh cut fries daily. Plus, the customer service is consistently pleasant and the bathrooms are kept clean. Will we return? Absolutely. Bonus point the soda machine are top notch. read more

Five Guys - Fresh fries - Burgers Near Me - San Leandro, California

Obviously I got everything on there and man was it dripping so much! They loaded us with fries in the bag and man was it a lot. Burger tasted just like all the other five guys in the bay area which was nice. It was a bit crowded too so we sat outside, great spot at the square to finish the day! read more

Five Guys - a hamburger wrapped in tin foil - Burgers Near Me - San Leandro, California

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For the first time coming to this location, they are super friendly and they do a great job keeping the areas clean. Menu is easy to order pick your burger, toppings, fries, drinks , shakes..... easy!!!!everything is cooked fresh and be cautious of those with peanut allergies.... They use peanut oil. For regular fries, it's plenty. read more

Five Guys - Regular fries and double bacon cheeseburger with the works - Burgers Near Me - San Leandro, California

NASTY! This was in my fries! I was so disgusted I couldn't even eat my food anymore! My food literally went to waste! Wish I can get a refund but I took my food order to go. Ugh very disappointed 3/31/24 around 8pm read more

Five Guys - Found this thick piece of hair in my fries!!!!! Got disgusted can't even eat my food anymore! - Burgers Near Me - San Leandro, California

Poor quality of meat, doesn't taste like in and out burger. I will not return to 5 guys again

Yummy, huge burger - big shout out to Erika who gave us amazing service and excellent menu guidance. She gets six stars.

Why so greasy? Just a burger no fries. Bag soaked. Burger buns so soggy can't pick up to eat. Disappointed

I don't generally go to Five Guys because they don't offer G F buns. Today though I was in the mood for fries and a shake, and after some successful shopping decided to stop by. I ordered a medium fries and strawberry shake, both absolutely delicious, but the best part about my experience was the staff. The staff were friendly, efficient and while paying attention to customers needs, smiling and playful with each other. They looked like they loved their job and the way I was checked on and served said it all!! Yes for this beautiful team! Thank you to the manager, you're doing great! read more

This was for the location in the strip mall located in San Leandro where we had a late lunch over a month ago on a Friday. Ordered their double patty mushroom cheeseburger with cajun fries and a self serve soda. Everything was great but felt the burger did not have enough seasoning. Staff was efficient and one employee was doing a great job of sweeping the dining room floor area. Reading other reviews this location has been open less than a year and close to the Nike Outlet and next door to Banana Republic. read more

Cups overflowing with fries and juicy burgers could be the whole review. Somethings to know Hamburger/cheeseburger= double patty Little hamburger/little cheeseburger= single patty You can mix shake flavors (I got the banana+Oreo cookie pieces) My first experience with five guys and I am very happy. I ordered the bacon cheeseburger "all the way" which includes Mayo, mustard, lettuce, pickles, tomatoes, grilled mushrooms and grilled onions. 10/10 The burger was juicy and none of the toppings overpowered the burger. read more

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Girl at counter swindling customers into believing they are getting a free soda after paying $5 for the fries. Just in this issue alone I have to side with my integrity and say that's wrong to do to people . Especially the elderly . It's a $15 cheeseburger alone . A coke maybe costs them a quarter. What a joke . I won't be coming back as the burger is ok at best. read more

The customer service was good. I ordered two cheese burgers and an order of regular fries. I spent $32 and some change. The burgers were $11each and the fries were $6. The burgers were thick but bland. My father thought his Five Guys cheeseburger tasted better than In and Out's double-double. I strongly disagree. The order of fries was plentiful (enough for 3 people) but extra greasy. I wouldn't recommend the fries. Overall, Five Guys is not for me. I am happy about the location, though. read more

French fries were soggy with oil and had a saggy texture. The fries looked and tasted as if they were fried in old oil. The hamburger buns were soggy as if edge of the buns had been dipped in water. The staff was friendly. There was a good amount of customers who seem to enjoy the free shelled peanuts. read more

First two visits were good and fine. On my 3rd visit last night, I ordered a bacon cheeseburger. Got home and it was missing bacon and the bbq sauce. I was too tired and couldn't be bothered going back. read more

Five Guys - Bacon cheeseburger, missing bacon and bbq sauce. - Burgers Near Me - San Leandro, California

Best service, WORLDS BEST BURGER!!!! Loved my experience here they gave me a memory I will never forget, thank you FIVE GUYS! Atmosphere is clean and music is spot on!! read more

They can't even mark your order as "ready" so you know when to actually pick it up. As a person with a disability, this is discrimination as I can't stand around in there and wait for it. Care about your customers and they will love you; treat them they you don't give a crap they will not come back. read more

I placed an order online through the 5 Guys app and some where along the delivery parts of my order were missing. When I called the establishment the employee's were very responsive and respectful and had ameliorated the situation very quickly to my satisfaction. read more

The food is fresh. The service is quick and friendly. And it's always clean and/staff cleaning every time we swing by. This is definitely our go to burger and fries spot! read more

I was ordering over the phone ordered 4 burgers then went to order fries they said u have to order online very unprofessional after taking my order don't order here keyana read more

Very glad they put one close to me now because the closest ones were Alameda and Hayward. Food is always good. The service was a little slow since it wasn't that many people in there and I would think since I ordered on the app it would be quicker. The ambiance of the place is the same as the rest of the Five Guys really. It was clean though so that's always a plus. I would recommend this location. read more

I was surprised that Five Guys opened a location in the Marina Center! This was my first time trying Five Guys and it did not disappoint. We got the cheeseburger and bacon cheeseburger - both "all the way" and they gave more than enough toppings. The burger was stacked so thick that I could not fit the entire burger in my mouth in one bite. They do not skimp on the ingredients and it was fresh and hot to the touch. The meat patties were cooked thoroughly and the fries were good too. Service was quick and overall, I would give them a 10 out of 10. I am so glad they opened a location in San Leandro and this is a closer alternative than Habit Burger whenever I need a burger fix. The seating is a bit limited both indoors and outdoors - all tables were taken during my visit but this was on a Sunday around lunch hour. I did not get to try the milkshake so that will be on the list for my next visit. read more

Y'all need to bring your prices down. For what you're charging you should have a wait staff. WHAT ARE YOUR OVERHEADS??!?!?

I was so excited to see a Five Guys in Marina Center! Unfortunately, the fries were soggy, the bun was soggy and I ordered one burger without mushrooms and both had mushrooms. There is no way to give this feedback on the app. So we have decided to stick with Habit Burger. Try harder Five Guys! Make a F*ckin effort! Why wouldn't you want to get feedback on your own app? You must not care. And this is the result. Fire your marketing team! Your days are numbered if you don't even care to stay in San Leandro. There are a lot of other options here. read more

Came to this location while passing through cities. When I arrived the register did not acknowledge me and answered the phone, she did not take my order until 5 minutes after me just waiting for her to finish the phone call. The other employees did not greet us nor offer to help us. However when a "regular" costumer arrived one of the employees was quick to jump on a register to help them. The location is very small with only about 3-4 tables, and although the location seems somewhat clean there was hair in my food. If i could give this place 0 stars I would. Do not eat here !!!! read more

Five Guys - Hair in my Little Hamburger - Burgers Near Me - San Leandro, California

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Has the 5 guy's name & set up, employees were ok, unfortunately the burgers & fries were quite bland. I even had the big bacon cheese burger, it did not have the weight, and flavor of other's that I have enjoyed @ different locations over the year's. Shop is great to have in the plaza, but I do feel they have along way to. go as far as seasoning & or cooking style. Hopefully, they can improve over time. read more