This restaurant is always dirty, specially the women's bathroom (can imagine men's). Service has ups and downs. Usually grumpy people with some exceptions. I always pre-order on the app and when I get to the restaurant I add Table Service/Number. They never bring to the table, just scream table number. Last time (12/20/25) there was blood splattered on the wall, seats, and window on table 108. DISGUSTING!! No employee seemed to notice. Informed someone when I was leaving. Makes me wonder the cleaningness of kitchen :-C Haven't been back since. They should have someone always checking to maintain at least best sanitary standards. read more

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The food is ok but I spent nearly an HOUR in the drive thru for 2 shamrock shakes. No amount of flavor can justify that.

This is by far the WORST McDonalds in the world. First of all, the service I receive at this restaurant is always terrible. The employees at this restaurant never ever have a good attitude and are always without fail rude and make it seem like I am inconveniencing them in some way. Second, more often than not, I have to flag down workers in the curbside line, or even fully go back inside because my order was wrong or they didn't give me all the items I paid for. Third, there are times when I have waited for over 30 minutes just to get someone to answer me at the drive thru speaker... WITH NO ONE ELSE IN LINE. I have placed mobile orders many times and had to go inside and cancel the whole order and get a refund because they took so long and I had to be somewhere. To conclude, if you want to go sit in a line for 30-45 minutes and be spoken to like you are a two year old, this is the McDonalds for you!! This is by far the WORST McDonalds in the history of the brand. read more

Katherine (kat) from Mcdonald's has to have the worst customer service I have ever experienced in my entire life. She was extremely unprofessional and made us pulled around multiple times for items she forgot to place in our bags and claimed we needed to pay for them and pay for sauces that we already paid for. We had to show her multiple times we paid for said sauces on our phones with a receipt for her to admit she made a mistakes. She was extra rude to us and her employees when it was her fault. read more

I ordered ahead on the app. They are "24" hours. I showed up and they told me they were closed until breakfast. I wasted my time and now I have to wait until they decide to refund my money. Don't say you're 24 hours if it not true. read more

Every single time we go to this McDonalds, our wait time is extended, and there are usually 3-4 mistakes in the order. CONSISTENTLY awful service. read more

The absolute worst drive-thru I've ever been in, first, it takes them 20 minutes to take my order with one car in front of me, after this they left two cheeseburgers out of my order and of course their doors were locked so I went through the drive-thru again, this time for much longer. read more

Shoutout to the worker who gave me and my friend large cokes on our $5 value meals. Great service very skibidi toilet rizz

Check out these large size fries, I haven't eaten a single fry!!! This franchise owner cuts corners big time and downright should not own a McDonald's. Where is the "standardized" product !!! read more

McDonald's - Fries - Burgers Near Me - Muncie, Indiana

Can't even place the cheese slice in the right place !!! This place always does some stupid thing like this. They also forgot ketchup ! read more

McDonald's - Cannot place the half-a-cheese slice inside the fricken sandwich !!! - Burgers Near Me - Muncie, Indiana

this is the worst mcdonald's possibly ever. always takes absolutely forever to even have someone come to the speaker, and if you're coming after like 11pm forget it. the employees were literally sitting in booths talking to each other for 15 minutes before we got served last time I was at this location. take the extra couple minutes to drive down to the tillotson location, it's leaps and bounds better. read more

Save the frustration and avoid this location. The below expectable service and the way I was spoken to by the manager isn't worth it. The manger said he wouldn't give his name because he doesn't tell people that. If you're a manager and choose to yell at customers then own your behavior - I understand being short staffed but it's important to take care of your repeat customers in the best way possible- yelling and slamming your drive up window saying leave we are short staffed isn't the best way. Very flustered read more

Simple egg McMuffin at drive thru on 2/11/21 - can someone please review what burnt looks like with staff - thanks for ruining my morning before work! read more

McDonald's - Egg McMuffin burnt - really? - Burgers Near Me - Muncie, Indiana

this person was super rude and impatient, they were cutting us off when ordering. it took us 20 mins to order in the DRIVE THRU. They kept repeating "Large Fry" like 10 times after we had confirmed that's what we ordered. add when we asked for extra sweet and sour sauce they said, "The meal comes with three...you want more?" in a very condescending way. We were also unclear when they were talking to us. worst experience ever at a drive thru mcdonald's. read more

slowest drive thru I have ever been in. took 30 minutes to go from order to payment. good food though just takes forever to get it

first of all,, it says it opens at 4 we were waiting for someone to get to us at the drive thru for 15 mins,, we pulled up to the window and it took another 15 minutes for someone to come up to the window. there were people in thers not in uniform like shorts, sweatpants and sweatshirts on there phones laughing. we then got someone to cash us out and they asked if we would like a different kind of egg because they didn't have scrambled we said yes and then as looking at our food we didn't get any eggs and our food was cold. i got there at 4 left at 4:47 for reference.we were the only one in line aswell. unprofessional! read more

just don't come here. it used to be so good and then all of a sudden their food sucks and they have hour long lines. absolutely jank and disappointing. read more

Don't ever get their iced coffee. We were just given iced, creamer water. It should not be that difficult to pour coffee into a cup when the main ingredient is..... coffee. read more

They may be remodeled the store but the food is same,Chicken tenders are very dried,hard to eat. read more

McDonald's - Dried chicken tenders,totally disappointed. - Burgers Near Me - Muncie, Indiana

Horrible service. We got to the food window we're handed our food and one drink. Before we were asked to pull up we asked for some sweeteners. The employee said, "ok, pull up to the third window" not even acknowledging our request for sweeteners. After we pull up I am very unhappy so, I walk inside leaving the driver in the drive thru. When I go inside I was finally helped by someone who resembled the manager (but didn't look or act like one). He asked me if I was helped I said no and stated that I would like some sweeteners and specified the brand name and color. He said ok swiftly walked away and started bagging food items and talking to other workers. I was extremely angry at this moment that we were ignored TWICE. So, when I get back to the vehicle I tell the driver what happened. The driver went inside and talked to the manager. The manager states he was getting the sweeteners and when he turned around I was gone. Keep in mind I was waiting long enough that I was considering going behind the counter and getting them myself. Not only are the staff rude and ignorant, they lie as well. I will no longer be returning to this location and would not recommend it to anyone EVER. If zero stars was an option this review would be one of the many zero star reviews. read more

Honestly butt. We waited forever and they never checked on us. Gave us the wrong order. Never go here.

The worst McDonald's ever nothing was right had to go back 3 times to get what I ordered very bad not going back there anymore

This McDonalds seriously is soooo slow and takes forever! I waited in line for 2 hours a couple of weeks ago! Their drive threw wait is just ridiculous! read more

The food is good but they REALLY need to work on picking up the pace. I waited for 30 mins. just to get my order that consisted of two items! read more

If I didn't want/need my coffee I would have left. Avoid this location... I waited in line for 25 min and than was handed something I didn't order so it was even longer. Disappointed late night coffee drinker. Less than one read more

Absolutely disgusting food. Found hair in my food after waiting 30 minutes. Unreal and very sick.

They take forever to make your order on the overnight shift. The women who works overnights and normally takes the orders is very rude. She yells at the customers over the speaker and always has an attitude. Management has been made aware of this issue and nothing has been done. Plan on sitting in line for 10-20+ minutes. Make sure to check your receipts and your bags!! read more

New building looks great! But I don't understand how the food has become worse?! Granted with this new crew they are MUCH faster than the last crew but they have sacrificed quality altogether. The fries are never fresh, the burgers are always smashed and oily! So very greasy. Literally grease drips from the burgers now... nuggets are chewy. Altogether a worse McDonald's than was here previously... read more

I find this McD's has the sharpest staff of workers, in this area. They work very efficiently, effectively & treat customers as if they own it. They handle large amounts of Drive-Thru & InHouse "GUESTS" with rapid service, & "with a smile." It's at one of the busiest intersections in town, always busy, & able to handle it. Thanks McD's !!! read more

McDonald's - Conveniently on McGalliard - Burgers Near Me - Muncie, Indiana

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One of the worst experiences I've had at McDonald's. First we order our food and we get to the window to be greeted by a very rude and disrespectful women. After that we go to the next window to get our food and they forget to give us our drinks. Finally we went back around to get our drinks and the guy asked us what we had again and I told him a large coke and he proceeded to give me a dr. Pepper. Unforgivable read more

This is the worst place to go. I work thirds and they are either never open or not taking card. Their food is always cold and nasty at night. This McDonald's doesn't even deserve 1 star. Their management needs to get their third shift workers under control. They have no clue how much money they r losing out on because their workers are being lazy and turning customers away because there is no way they are closed and their system is down almost every night. read more

Love the new remodel. It's pretty nice inside, food is still the same. I appreciate the effort though!

This McDonald's was a little bit slower than others but it was not bad. Also they got a really hard order done perfectly. I would go again

Service sucks, lost my work badge here. Whe I called the manager had it yet told me several times she didnt. When I finally went in, one of the employees told me she saw me dropped and tried to get my attention(my fault). But what made me mad was they employee gave it to the manager immediatly. So this manger had it the entire time! Even after telling me several times she didnt. The service sucks, and the management is rude. read more

Pretty standard fare for a McDonald's. Nothing to set it apart from all the others.

not covid safe. rolled their eyes. i had a mobile order and they said it "timed out" so i had to use my card. SUS.

If I could give this McDonald's zero Stars I would ever since they rebuilt this they have been understaffed I spent 15 minutes waiting to get my order taken another 20 minutes to receive my order and nobody wants apologize for my way or tried to correct it in any manner the manager that was on duty was the one that was taking orders and she would just walk away from the counter not say I'll be right back or can you please hold numerous people in the building kept talking about how they were going to get their refund and go over to Burger King across the street absolute horrible experiment read more

The food was fine, but the service was horrible! Kira needs to check her attitude at the door when coming to work. I have never been treated more rudely that she treated us. Her manager needs to help her to learn customer service. We'll NEVER go back. This is the one on Chadam lane in Muncie. read more

I ordered my meal without an ingredient and although they took the order correct they made the item wrong. I called and they drove over and hand delivered my correct order. Customer for life! I am extremely impressed with their customer service skills. They really went above and beyond. read more

I had lunch at the Chadam Lane McDonalds. I waited 25 minutes to get my Quarter Pounder Combo. I finally went to the counter and told the manager on duty and she took care of me. The "runner" then told the manager that she had given me my meal. I was still sitting at my table with the number. Didn't like being called a liar!!!! read more