It says 24/7 knowing this might not be true i called i understand the internet might be mis leading .......A place that isnt open wont answer right?!?! She says how can i help u.... i say im at the drive thru with a blank screen r u open it says 24/7 online she then snapped. And yells that she isnt open until "OPENING TIME" bish idk when that is....according to yelp ur open 24/7 i understand this isnt her knowing or fault but. If ur answering the phone at an hr ur not open don't u think u should just let it ring....... coulda save mickeys a shitty review but hey she cleaely didnt give a f#%*% neither do i. Cheers read more

The only time I ever leave these things is when it's too terrible not to. Legit one of the worse McD's on the face of the planet. How are you going to approve my Uber order and then tell my driver that the ice cream machine is busted when he gets to the window ? And then you give me honey mustard instead of hot mustard ? Weeeeak sauce. read more

This McDonald's is in a touristy area so it's always very busy. The staff was kind and the lobby was tidy.

They need more workers, it's so frantic that our order was completely wrong. Ordering for a picky child that cannot eat cheese but it sooo excited for his hamburger and fries is difficult. It was my fault for not checking before I drove away but I saw the white hamburger wrapping and drove away, not a hamburger but a DOUBLE cheeseburger. Whoops! Luckily my son likes all toys and gladly welcomes his ballerina Barbie but I definitely specified a boy toy. Hoping it was just an off day but definitely a car filled with disappointment. read more

I love McDonald's because when my family was fighting we went to McDonald's and it cured my family's hate and it's just good

Fuck this McDonald's I have gone there twice and both times they get my order completely wrong and the guy charged me for the wrong order so I ended up paying $15 instead of $8 and when I tried going in and fixing the issue they could offer no help or refund read more

McDonald's in montery will not give you a refill of coffee. They used to give you. I ask why it's be cause of the homeless. I said do I look homeless to you. The women said no you don't . I will not go there any more . Other fast food places do give refills on coffeek read more

Needed a quick lunch, as I work downtown and had a bunch of errands to run.. Tried one of their signature burgers with fries and a diet dr. Pepper. The signature bacon burger with an onion ring or two on it and was actually pretty gross. Theburger patty was so dry that it looked like it had been sitting for over an hour somewhere, the fries were not hot and just mediocre. Best thing about this meal was the damn diet dr. Pepper. Don't think I'll try this McDonald's again, that's about the third below-par meal I've had there recently. read more

Ordered a large fry, received a small one. Ordered a sausage egg McMuffin and got something with ham in it. This isn't the first time they messed up my order, I won't be returning. read more

So I'm not kidding, I found something else on the menu that is semi-appropriate to eat... Grilled Chicken... I probabably shouldn't Yelp this as they may take it off it everyone starts to order it but did you know you can order a side of grilled chicken!?!? I know it's not the freshest thing or not something they grilled that day but it is so tender and injected with solid flavor. The color is a light brown or tan if you will which almost makes me think there is a touch of soy sauce in there... perhaps... but if not, it would be a gluten-free snack... as good as it gets at your friendly McDonalds... I only really go here for one reason... honestly... I get the Iced Coffee - Black... none of that crazy syrup or cream... yuck... Just Black. So simple and refreshing and a nice pick me up. Now they come in 3 sizes... small is a new size as it was created from their new line of McCafe beverages or whatever they call them. I'm so cracked out from my Iced Coffee earlier that I'm typing right now like I'm on something crazy! Super fast... Funny story, I actually was Top 3 in fastest typing in Jr. High... according to those Typing Games (WPM) back when computers where big, heavy and the screens were green and black or worse, orange and black., read more

Why does this place have black "Arches" instead of golden? because this is the luxury edition of McDonalds! EDIT: they may be white at night I know, I know it is McDonalds and luxury should never be in the same sentence, however I am an soft serve fanatic, and McDonalds is a huge player in the soft serve game. Long story short, I have had some really bad experiences with soft serve, that includes sundaes, cones, and Mcflurry type frozen desserts. A lot of places the soft serve is very soft, or they skimp you on one or two items like the nuts or the Reese's peanut butter cups, but this place DELIVERED! I am going to put this on record that the cone and McFlurry (Reese's flavored) was the best I have ever had. Now this is officially my favorite MCd's. read more

Most McDonald's places are pretty quick when it comes to serving food, but this place seems to be so focus in giving mobile and drive in customer orders quicker service then the customers eating in, I went in and waited almost 30 minutes to get my food and this was after I got tired of waiting for my food seen them go out to the curb to give customer their orders, the girl just said sorry I'll be out in a minute? Really I've been here more than 30 minutes waiting for my food. Worse experience in a fast food restaurant and it was not that inside was busy no maybe not even 10 customers inside. read more

Attractive cream & grey exterior color palette. Sleek black logo. Chandeliers. Fancy menu board. Birch wood throughout. Lovely picturesque windows. And the best fries -- so delicate, crisp, & perfectly salted -- reminiscent of those from my childhood. My, oh my, did I just step into a swanky hotel cafe or can it really be the Golden Arches? You sure do clean up nice. The atmosphere may be a departure from the usual Mickey D's, but unfortunately, there's nothing new or unique about the menu -- just the same ol' familiar flavors from kindergarten (minus the happy meal toy.) read more

They always forget to give us knives and forks and napkins. Beware. We're not expecting too much but I think it is standard to have your order complete especially when you are in a hurry. Complete with what we need. Standard service. That's all we need. read more

"What, no play ground?" I was resentful enough as it was of my kids begging to go to a McDonald's with all the great local food options. Getting grilled on what the Happy Meal toy would be and whining about the lack of play area were the last things I wanted to hear. I came to realize the reason there is no play area is that one of the very best municipal playgrounds on the West Coast, Dennis the Menace Park, http://www.yelp.com/biz/dennis-the-menace-park-monterey-2, is visible out the back window. Just about every family we saw at McD's was out on the playground afterward. read more

So disappointed today with the very very small size they have changed the fudge sundae to. Just ridiculous. Prices keep going up and you don't even get half as much ice cream as you do in a cone and its more expensive. Don't waste your time. The previous size was fine for the price and back in the day you used to get nuts to put on them. read more

I don't typically eat at McDonalds and I don't typically drink coffee, so I got a lesson in how the combination of the two can work the other week and it was a bit of an eye opener. I'm in the back seat of the car (breakfast already in stomach) - experienced McDonalds breakfast eaters are in the front and we're in the drive through line - I had no clue that when you ordered coffee, you could specify how much cream, how much sugar or sweetener and what kind of sweetener you wanted in said coffee - I was impressed as it's a lot more complicated than my most complicated drive through consideration ("no cheese!"). It's a shame they gave the driver the wrong breakfast sandwich - that one minute of being impressed with McDonalds was instantly erased. read more

2 stars overall !! That's too much. The staff is routinely rude ALWAYS. I tolerate it because my kid has to have an order of their nasty chicken nuggets every now and again however on my last visit and as usual I can never leave the drive true with blowing over $20, but this time they shorted me on 10 pieces of nuggets. So rather then go back into the drive thru line of 15+ cars we went and knocked on the door and they ignored us... so the moral of the story is, check the bag and don't patronize this McDonald's. Their shady. read more

Went through the drive through last night. Ordered a root beer, they told me they didn't have that drink available at the drive through. Tried to order diet Dr Pepper, same response. I have been in that location and I know they have the freestyle soda machine with like, 100+ different flavors. So basically you're just being a lazy a-hole. Yep...got it...thanks, won't be back. read more

The kids wanted McD's for breakfast and it's accessible by car from our hotel, which makes it conveinent. They have a drive through and a fairly large parking lot. No play structures for tykes compared to other McD's. Other fast food places in the area include Carl's Jr. and Jack-In-The-Box. If you get the opportunity, it's better to try dining at some of the local places, away from where the tourists hang-out. read more

First of all, service at best strip club on a Wednesday afternoon level. Chicken nuggets were as soggy as Aunt Frida's buns on a Sunday. Fries as cold as my ex's heart....looking at you, Stacey. Probably will be back read more

I took my child here on a weekend for dinner. I have been in the drive through before and it's just like any other McDonald's. The reason I am giving a low rating is because the inside of this place was filthy. It was full of homeless people that did not smell pleasant. One guy was putting on a belt right next to us. I would not recommend eating in with your family at this location. read more

anywhere from not using apple Pay to no all day breakfast this has to be the worst McDonald's ever. The food Is bland and the drinks are too. I would not reccomend coming here! I am very disappointed. read more

Worst McDonald's I've ever been to. First of all good thing I checked if all my food was in the bag bcus I was missing my nuggets, some fries & a frappe. I would understand if it was one item but 3 come on now it wasn't that busy to forget. Workers should really make sure everything is in the bag. read more

So my day starts as I'm pulling into McDonald's for a quick meal. I was thinking about ordering a coffee,maybe some pancakes. Then I realized it was past 11am for breakfast. I was stunned just for a moment. The sound from ya loud ass speaker. Brought me back to my senses. So I hastily ordered 2 cheese burgers and 2 small fries. Once I obtain my food. I drove off without care. Little that I know I was missing one of my small fires to only realized this once I got home. read more

This remodeled location is nice inside, and the new self-ordering screens are welcome and great. But it seems they still haven't figured out the service end of things. There's not much point in self-ordering and going to my table to wait for lunch to be brought to me if I still have to get up multiple times after that. They *always* forget the drink cup, so I have to get up and ask for that. And they always forget to include ketchup for the fries, so I have get up again and walk over to the counter and get ketchup. How hard can it be to think of these things? I mean, after you get it wrong once and get an annoyed customer asking you about it, don't you think you'd never forget again after that? Apparently not...they still makes these goofs months later. Same staff people making the repeated mistakes too. Hard to believe.. read more

They did a remodel on this location. Long tables that I guess you are supposed to share with strangers. You have to order yourself now on a board that everyone else touches. No hand sanitizer next to it so if someone sick uses it everyone else gets their germs! If you no longer want to provide customer service at least put sanitizer next to each order boat. I called the main office and someone called me and said they had hand sanitizer but it's broken. They do not care. They do not have covers for the toilet seats either. I am concerned about the cleanliness of this location !! read more

First time I let it go. But tonight was the second time they forgot an entire order. Opened my bag and there was no Big Mac. Extremely disappointed in the quality of service at this location. read more

Redecorated and like no other mickey Ds i have ever been in. We stopped in there after a movie when we were in town. The food is just the same and unfortunately I had a trainee on the register (at least i hope she was a trainee, otherwise she need educational assistance and a psych consult) anyway the atmosphere was fantastic, nicely done and the service was pretty good once i got over the lady at the register. read more

Manager working on a Thursday night @ 10:41 with glasses is rude. She gave us a watered down smoothie, we asked her to remake it and she said that's how they were coming out! Um no it's how you make it. Pretty sure you blend these lol. Ridiculous and lazy. read more

I'm a little embarrassed to admit it, but I've been dying to try the new, remodeled McDonald's on Del Monte Avenue. Killing time before our movie, my friend and I decided to stop in on our way back to Pacific Grove. Wow, they've definitely classed up the place--the inside is actually nicer than some formal restaurants I've been in! But one look at the menu, and you remember you're in McDonald's. My friend and I ordered some fries and apple pies to go to bring to the movie--the first time I'd eaten McDonald's food in over five years (maybe more?). I forgot how much I like McDonald's fries--don't judge! Sure, they're a little salty, but honestly, I think they're the best of all fast food spots. And those apple pies--they're actually pretty good too, and a bargain at two for $1. I probably won't be back anytime soon--I prefer In-N-Out for my fast food needs, especially if one finally opens in Seaside. (Dare we dream?!?!) read more

I rarely eat at fast food restaurants. I had just a few minutes, before an appointment and I needed a quick snack. I like the oatmeal that is served by McDonalds, and appreciate the fresh fruit. This is my first time at this location, since the remodel. The young lady who bagged my order seemed upset about something. I couldn't get a smile or thank you from her, but I gave her mine anyway. When I arrived in the parking lot of my destination, I opened my oatmeal. It was soupy and lukewarm. Arrrrrrrrrrrgh. I even posted a photo. read more

McDonald's - Soupy oatmeal. Really? - Fast Food Near Me - Monterey, California

It has re-opened. Love the new drive thru layout. No more running into people! Open till 2:30am for drive thru ( i wish they would do 24 hrs like they use to) The patio looks nice and it has music playing. I didn't go inside so someone else will have to review on that. Plus guys it is close to Shamrock shake time! I can't wait to have one of those! BTW it opened 02/11/10 I believe. (that is what they told me) read more

This is my fav mcdonalds by far: Good for kids, nice ambience, friendly staff, clean toilets. They have mccafe, healthy breakfasts and meal options too. I kept saying to my friend I love their digital menu too it was fascinating and definitely felt like every burger drink fries and pies were speaking out to me. read more

The sign on the door says 24/hour drive through....we showed up around 1 at night hungry from a study session preparing for midterms and the lady at the window told us they closed at 1....false advertisement is not something I appreciate in a business I've also been here 3 times before, they have messed up my order and forgotten things every time read more

Very very bad.its suppose to be open 24/7 an sometimes I come around 3 an they still serve me..but last week went their when getting off work really hungry an easy closed...yet I see the lady hiding in the back..I get that your tired perhaps but still got to work an serve so never got any food read more

The drive through is quick enough, but then they make you park on the side of the building and wait for your food. We waited 25 minutes for a large fry and two sausage McMuffins AFTER getting our drinks at the drive thru window. By far the most poorly run McDonald's I have ever been to. read more

I like this McDonald's but the problem is we don't like table service at all. This is a fast food not a restaurant table service are done in restaurant not in fast food The management and owners should know about it. Rather than wasting time on doing tableservice the table server should help in preparation of the food in distribution for faster service. Hope it will be correct. Thanks read more

One would assume that by making the customer order via a machine would allow this location to become more efficient on the production side of things, but apparently not. It seems as though the service has actually become slower. I placed my order to-go over twenty minutes ago and proceeded to write this while waiting. read more

My friend and I were excited to by chance pass this McDonalds with a uniquely black 'M', and it's elegant chandeliers and decor. We thought it would be a pleasant and much more up scale service, but we were mistaken. Although in awe of it's bougie exterior, we quickly noticed that it's service was below par; worse we'd even say than the local McDonalds in our hometown, Imperial Beach. (Shoutout to Hugo, this Mcdonald's best and most laid back employee.) Anyway, my friend and I placed 2 seperate orders for a simple fudge sundae each. I received mine promptly. However, for whatever odd reason my friend did not have the same fate . She waited a whole 30 minutes for the employees to make her dessert. This was most unforeseen. When she received it it was obviously rushed and had only a very scarce amount of chocolate fudge. Needless to say she, and I too, were most disappointed. This would have never have happened at our McDonalds back home. Hugo would never have let such travesty take place. The 2 stars are for: 1) decor and 2) the cool Coke machine. read more