They did a remodel on this location. Long tables that I guess you are supposed to share with strangers. You have to order yourself now on a board that everyone else touches. No hand sanitizer next to it so if someone sick uses it everyone else gets their germs! If you no longer want to provide customer service at least put sanitizer next to each order boat. I called the main office and someone called me and said they had hand sanitizer but it's broken. They do not care. They do not have covers for the toilet seats either. I am concerned about the cleanliness of this location !! read more

First time I let it go. But tonight was the second time they forgot an entire order. Opened my bag and there was no Big Mac. Extremely disappointed in the quality of service at this location. read more

Manager working on a Thursday night @ 10:41 with glasses is rude. She gave us a watered down smoothie, we asked her to remake it and she said that's how they were coming out! Um no it's how you make it. Pretty sure you blend these lol. Ridiculous and lazy. read more

Very very bad.its suppose to be open 24/7 an sometimes I come around 3 an they still serve me..but last week went their when getting off work really hungry an easy closed...yet I see the lady hiding in the back..I get that your tired perhaps but still got to work an serve so never got any food read more

The drive through is quick enough, but then they make you park on the side of the building and wait for your food. We waited 25 minutes for a large fry and two sausage McMuffins AFTER getting our drinks at the drive thru window. By far the most poorly run McDonald's I have ever been to. read more

One would assume that by making the customer order via a machine would allow this location to become more efficient on the production side of things, but apparently not. It seems as though the service has actually become slower. I placed my order to-go over twenty minutes ago and proceeded to write this while waiting. read more

I like this McDonald's but the problem is we don't like table service at all. This is a fast food not a restaurant table service are done in restaurant not in fast food The management and owners should know about it. Rather than wasting time on doing tableservice the table server should help in preparation of the food in distribution for faster service. Hope it will be correct. Thanks read more

KARINA was amazing she was so thoughtful of our order and was exceptionally wonderful for abiding to our every need thank you Karina we will be coming back just because of you! read more

Drive tru is a nightmare... If you are in hurry this is NOT the place. Every time I come here the wait is at least 20min wait...

We waited for half an hour for our order along most costumers who waited with us. It's hard to watch people twenty orders after you get their orders before you and tell kids and hungry teens they can't eat yet. read more

I left there starving last night didn't have no food went to use the drive-through asked for the food on the menu the person working there was laughing at me and said it's not on the menu I'm looking at in the drive-through maybe it's online continue to laugh did not take my order and I left I've lived in Monterey 52 years and that's the fourth time I've put up with a horrible service will never go to any McDonald's in the whole world ever again because of this unless I can they can apologize and make it better I am starving broken arm motorcycle accident just wanted some food in my car and couldn't even get any food was left out and made fun of and I was nothing but kind and considerate and very nice to the people that work there I've lived here all my life and that's how I get treated to go buy food read more

Terrible service. I ordered three orders of pancakes, for my sons, among other items... got back to the hotel, and they'd only given us one order of three pancakes. I go back, and no "sorry," or we'll comp you something for your trouble. And when I ask for extra syrup, I'm told it's already there... where did customer service go? read more

The wait time was short but take my advice: If you want French fries and not "taquitos", go to the Canyon Del Rey location.

Carnivore's haven, however limited....as there are no bathrooms. Of late we have noted a preponderance of voyeur modeled lavatories. Where individual cubicle doors are not so much an option as an obsolete luxury of the past. ...at this Mcdonalds in particular. Wide spacing juxtaposition between door and stationary adjoining structure enables outside viewers to become one with the [once private] activity commencing on the inside. Consideration due frequency of the design we propose there exist an intentional purpose...rather than illicit err by repeated designers. Mcdonalds Monterey does not observe resultant indecent consequences as a point of correction and apology....they actually exacerbate the situation. Collaborative and aggressive in nature employees can be observed to group-assault (predominantly) causation bathroom goers. All employee are Hispanic. ...Perverse voyeurism through the spacial inlets and under doors; incessant tagging of customer by multiple employees into the bathroom; cleaning stalls (whilst customer occupy stall) with the vocal insistence occupant vacant promptly, are all ongoing. Sans further research we theorize such actions are illicit and actionable. We wished not to pursue. .....Hopefully someone will. read more

I do not give this McDonald any stars the service is bad. Waited in the drive thru this morning 30 minutes and then pull up to pay and cashier states they are only taking cash. Really at least put a sign up stating no cards only cash. Then the cashier was rude. They need to train cashiers in customer service. Would not recommend this McDonald's. read more

There are large demolition gondolas parked outside. The dining room is being remodeled. I think only the drive through may be open. They are not answering their phone. This place has had problematic service, I suppose as a result of trying to find good help. Issues with no cooling in one soda machine, closing down the soft serve ice cream dispensers "early", things like that. Frequently the bums hang about outside later in the evening, but they need some place to go also. Can get messy outside. As bums go, they are not so bad. read more

Nicest looking McDonald's, too bad the guy on the drive thru was so rude. Asked for a Big Mac with no onions. Had the sticker on the box that said no onion, but of course had onion. The fries sucked. Thank god I don't live around here and never have to be back at this one again!! read more

the nightshift manager is plain rude. i believe she is caucasian, plus size (mid 30s) and works the 2nd window. she always has attitude when she asks you to pull around to the front, which i understand is to falsify the wait time per vehicle, as if they serve the food in under a minute. the employees dont seem to respect her either as an associate was yelling "the large lids are right here" waving them in her face! working in customer service and also knowing the place had a remodel, this review wouldnt be one star if it werent for the making customers pull to the front which is not standard operating model and the plus size diva with the attitude that works the night shift... consider promoting her to customer please read more

I went here for lunch wanted to try different place I haven't ate at for awhile. So I order the Double Quarter with cheese, take a bite. And what do I taste,MSG to the MAX. No real meat at any mcdonalds. MSG should stay only in Chinese food not american. read more

I was surprised at how good the service was today. I haven't been to Mickey Ds for a while. The food came up fast and the coffee was fresh with the cream already in it. I hope this is a start of a better McDonald's. read more

Went up here after a visit to the aquarium many years back. It is probably the most fanciest McDonald's that I have EVER seen in my life. In fact, it's so fancy that I feel really awkward eating a Big Mac while wearing a sleeveless shirt, shorts, and sandals in there. I feel as if I should be in a tuxedo eating a 5 star gourmet meal on a silver platter with a knife and fork. I mean when have you ever been to a McDonald's that had chandeliers? read more

Ugh. Awful. So, I'm a tourist from Arizona. My husband and I have been staying at a beautiful waterfront resort for over a week, and we were hungry. There's just something about the consistency of McDonalds food that you can depend on. Hot, simple, McDonalds's-good! At 10:55am, I expected to see the lunch menu posted, as it was WELL past 10:30am. However, the breakfast menu was still posted. Not disappointed, I asked the cashier which menu they were serving. He confirmed "breakfast", and we placed our order. Get ready, this is SUPER complicated: "Can I get two sausage biscuits with cheese?"...Cashier: "so you want the 2-for-2$ deal, but substitute the egg mcmuffin for biscuit?"...uh, not really...just two sausage biscuits with cheese... Cashier: "Okay, so two sausage muffin, add egg, no cheese, substitute biscuit?"...NO! Can we have two SAUSAGE BISCUITS WITH CHEESE????... Cashier: "okay, so two biscuits with cheese, add egg?"...Noooo. I felt as this point I should write down my order on paper. This verbal thing is not working. After asking that we START OVER, and two more attempts, the order was correct! Yay! Butttt, in the middle of placing my drink order, the manager informed us that "the kitchen was no longer serving breakfast; had you placed your order in time, it may have been available". WTF?! You gotta be kidding me!!! And with the wave of a hand, the menu board was flipped over, and we now had to order lunch. Sigh. So, we ordered lunch. It was hot and satisfying, like McDonalds should be. The raspberry iced tea was ATROCIOUS. Yucky. But the regular tea was good. Here's the BEST PART of this story; as we were paying for our lunch order, a team member of the kitchen brought out a small bag which contained our "cancelled" breakfast order. (???)...the cashier told us to take it, instead of them having to throw it away. We took the bag since it was free, and figured that maybe we'd have extra food to eat later. Now, me, being SUPER curious as to what EXACTLY made it in this bag, couldn't wait to open it. ...drumroll please!!!! ...after stating 5 times that we wanted "two sausage biscuits with cheese", I opened the bag to find TWO PLAIN BISCUITS. No cheese. No sausage. Not even the egg mcmuffin she kept trying to sell. NOTHING BUT BISCUIT. Free biscuit, but just barely. This was nearly insulting. I was happy with my lunch--but this was just strange. I'm so glad we DIDN'T "order in time"! ... The place was also SUPER busy and there was a definite "rush" feeling in the air. I would never go back. Ever. read more

Please put someone that can speak and understand English fluently on your Drive through speaker and window.. then make sure you include everything ordered in the bag... Thank you... read more

Not the best. Waited in the drive through line a solid 10 minutes before even planing my order. INO would never do that to me.

I had a mobile order for a simple order, medium fries and a large drink. I was outside waiting on the curbside and I was there for 40 minutes! That's ridiculous for such a small, simple order! I got tired of waiting and went inside to ask and they told me there wasn't an order. I showed them my order confirmation email and then gave me what I ordered. I know I will not be coming back to this location. read more

Ordered chocolate dipped cone and cookies. When we went to the window, said they didn't have dipped cones. Gave us cold cookies.

Friday night, 845pm or so, window 1 guy, awful service but with a smile. We specifically ordered condiments for burritos, wraps, nuggets, specifically asked him did he put those in the bag as we need flavor for these items, 'yes of course, all in the bag', got home and guess what, 0 condiments.....no more drive thru here for me. read more

Service was fast. The lady who was taking our orders didn't seem like she was paying attention to orders she was taking. We came up to the window and she charged me for my order which was $11 & some change. But then she said my order was $20 & some change after she had swiped my card. I told her my order was wrong so then she asked what my order was. I told her what I had and she looked at me confused. She gave me a refund because she charged me for the customer behind me. She was still talking to the other customer and sounded like everyone was just confused. My order wasn't right, I had to tell them what I had again. My coffee was horrible. The team working this morning didn't seem organized. read more

Went to the goth McDonalds yesterday or sometimes I call it the Black Arches. The remodel looks nice from the outside, like the traditional style adobes from around the Monterey area, but inside it's claustrophobic, tacky and surprisingly small. I expected them to carry on the theme. Well, the food still tastes the same. Fries were cold. Booooooo. read more

Got a quarter pounder tonight that was about a quarter pound shy of a full burger. Yup, they forgot to put in the meat.

Food is usually good.They annoy me though when I order double cheeseburgers with only mayo and they ask me if I want cheese on them.HELLO.If I didnt I'd order a double hamburger with only mayo. read more

hmm... I passed this McD twice looking for it. It was just on the corner of Del Monte too. Why did I miss it? Well, it blended in (mocha / brown, like their coffee) and wasn't the familiar red/yellow color scheme. read more

Open late, including some holidays, and there are TWO drive thru order consoles.

If I'm in a hurry I will make a pit stop here. Believe it or not they have fairly healthy options.... Chicken wraps for lunch, egg whites breakfast sandwich and iced coffee and fruit and nut platter are my staples. It's really a pretty fancy McDonalds! read more

FIrst off, I realize that a yelp review is definitely not going to effect business of McD's, but.... seriously, your jobs are not difficult. My theory is that the Big Mac I ordered actually came to life and started to fight whomever was putting things in my bag and the battle was so intense the decision was made to not pass on that angry sammich to me. So, thank you for saving my life from a ninja/aggressive burge. I mean, why would I want what I ordered? (if you're not following... they screwed up my order, but I didn't check, so i guess it's my fault?). Either way, it's tough to say no to your discounts, so... I'll continue to try and win Monopoly. I'm sure it will happen next time. gimmie a boardwalk! :) read more

Really nice mcds. Kids live it here because they have a park next to it. Haha good stuff

Waiting and waiting in the drive thru only to keep hearing "I'll be right with you" over and over, late at night just waiting and then just to get a " we only have breakfast right now" told the drive thru lady that I wish she could have told me at the beginning so I wouldn't have to waste my time just waiting. That's what I hate about McDonald's workers, they don't care about their job or even put in the effort to work like they're supposed to,they should be grateful they even have a job in this economy. And then they expect to get payed 15$-16 the hours?? Hah yeah right. Then again it's McDonald-I don't expect much from the idiots they hire all the time. Went Tonight because I was in the mood for a Big Mac Meal, even though it was 2:00am there are many McDonald's I've been too that stay open 24-7 and have everything available, I don't know if it's in this particular location that really fucking irritates me, it wasn't even that late at night and all I here from the dumb bimbo worker is "We are only serving hash browns,oatmeal and drinks because our grills are off because we are waiting for the Shift Change" what a bullshit excuse and how pathetic!! I understand if it's 4:30-6:30 in the morning but I know for a fact they can't do that! They're are just lazy and don't wanna work! Why have a 24/7 drive thru window if they don't wanna serve all the menu items! There is no excuse this time because now they have all day breakfast! That's why I Hate this location, idiot,lazy workers that don't wanna do their job!! Went to Jack in the box and they were awesome! Thanks Jack!! And Fuck you Ronald!! read more

Everytime I go inside to order there is always a lingering smell of sewage. It's either they use a very old and nasty mop that smells bad or that place has sewage issues in their restaurant. I hate to think it's the latter since that could be a major health concern for the patrons there. Absolutely gross!!! read more

Avoid drive thru! I come here occasionally to get a...*gasp,* soda! Several times when I am being naughty, they have given me diet (don't like diet, sorry) and I can't drink the rest of it. I have since learned, but still recommend going inside. read more

Good McDonalds just around the corner to drive through on your way out of Monterey to return to the Bay Area. Fast and efficient and looks pretty big inside. Food came out decently hot and fresh. It does look a bit odd as the M logo in front is not your typical yellow and red but I suppose it is meant to match the color scheme of the building read more