Emblematic of the truly awful service McDonald's provides to its customers nowadays. Basically, if you aren't going through the drive-thru, they could care less about you. They don't even bother to put up a menu behind the single (unscrewed) register - they just assume you want the kiosk. The people in the back look at you like you're an alien if you stand near the register - and the seating area has been refitted to be about as friendly as a hospital ER. The food? Passable. But you're not their target audience; they only care about the people outside in the cars. Time for McDonald's to just close up the inside altogether and become a worse Sonic. Anyway - don't go inside here. It's a waste of time. read more

Came here to get a late night nuggets craving, not only got it to not happen because the drive through service was not existent. It was barely busy, had the car in front of me smash their horn because they too sat for a very long time with no service. Save your time, this place Is better off not being 24/7 if it's going to be like this. read more

McDonald's - Menu - Fast Food Near Me - Leesburg, Virginia

20 minutes and I still haven't gotten my 10 nuggets and a double cheeseburger...very basic order. Also had to go inside and get my drinks. read more

Someone needs to come into this store and properly manage the place. I'd say in the last few years I have never received my food at the actual drive through window. This was the origination of McDonald's as being fast and efficient at the window. No longer I guess. read more

McDonald's - Inefficient McDonald's making everyone wait. - Fast Food Near Me - Leesburg, Virginia

Really clean and has plenty of seating inside. I got my mobile order pretty fast. The employees were really kind and friendly to customers. My order was great! Mocha frapp with caramel drizzle read more

McDonald's - Mocha Frapp - Fast Food Near Me - Leesburg, Virginia

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While passing thru the the drive thru food pickup area Some ladies outside taking orders I get to the payment window And a woman there( is being trained) tells me the total I pay Next thing you know She's yelling and using hand gestures Saying go ! get out ! Get moving! Really nasty and rude I pick up my food at the next window Tell that person The cashier is rude and nasty She then calls the cashier to this window You got a problem? Really arrogant! I said to her You're very rude! She responds Walking away , immediately turning her back I don't know what you're talking about! WTF? Immigrant? This woman should not be exposed to the public What is McDonald's thinking? read more

I have complained to the Corporate office twice. They don't care. The food order is wrong 50% and the manager doesn't care. They renovated the restaurant but not the people . It still sucks!!' The other McDs by Sheetz is so much better.. read more

Waited 45 minutes for 2 mcchicken and a medium fry. The service is terrible and they are rude. Unacceptable service. Will never come back here again. read more

Come on it's McD's. I don't eat here often b/c I'm a vegetarian but I decided to get a Egg McMuffin without the ham. Decided to go in and order using their touchscreen - was pretty easy to use and more importantly easy to customize my sandwich to take the meat off. Probably could use a few less steps but fast enough. Sandwich almost immediately came out. Only hard part is only the numbers are listed and when I ordered, it was not apparent what number I was assigned. Sandwich was what I expected. Great value in this inflationary times. Not many in the dining hall, took to go. Was great or what I expected - consistent. read more

McDonald's - Vegetarian EggMcMuffin, use ordering menu to hold the ham - Fast Food Near Me - Leesburg, Virginia

came here for the first time since they renovated the dining area and it's HORRIBLE! Food was hot and good but we didn't get any of the sauces or napkins with our order then waited at the registered for about 5 minutes for someone to actually come out to help us. i started grabbing things from under the counter to help myself since nobody was visible to even yell to. The new dining area lends only to kiosk sales and no customer service. Very disappointing experience. read more

The Egg McMuffins are always cold when I get them in the drive thru. The egg McMuffins are always cold when I get them through the drive thru. read more

This has to be the worst McDonald's ever lol There were 2 people in front of me drive thru Must have messed up both their orders So much handing back and forth in the window Ew Took forever and a day Not "fast" food read more

had hair in food 2x decided to give another chance and now my bun is stale asf can't even eat it

We took my son there today to celebrate his birthday. When the manager Kimberly found out we were celebrating his birthday she gave us balloons and a cake. She let us know that McDonald's is rolling out birthday packages. She was so wonderful and really made us feel special! read more

Waiting 15 mins for my $5 meal deal. No servers. Kiosk only McDonalds. No self service condiments. No one to ask for any. Ugh. Hate this style. read more

Worst McDonalds I have ever been to. Don't come after hours, they are extremely rude, to say the least. I said "hello", into the intercom, and I got mocked with someone saying "hello, I can do that too!". read more

Worst customer service I've ever experienced in my life. I'm not gonna name names, but there is a particular employee (manager maybe? Works mostly night shifts I think) who is extremely rude and disrespectful for absolutely no reason. I know it's not like the dude was just having a bad day, since he was rude to me years ago on a completely different and unrelated occasion, threatening to call the cops and ban me from the restaurant when I politely asked if they had a spare iPhone charger (forgot my wallet at home and couldn't pay with Apple Pay since my phone was dead). Now I'm an Uber Eats deliverer and apparently nothing has changed. Went to the drive thru to pick up an order for a customer and dude--in the rudest way possible--yells at me to go in the lobby. So I proceed to do so and as I'm leaving, the guy opens the drive thru window and starts to accuse me of cursing him out. Like what? Later, the dude ACTUALLY calls the cops after I ask for his name and why he's treating people like that. I guess they talked some sense into him because finally, he apologizes. Like dang dude, you had to do all that before saying you're sorry? Jeezus. Look I completely understand if the employee has a mental illness, but dude seriously needs some help. Or just don't work drive thru/cashier or anything where you have to deal with customers or delivery people. Unless you want your night ruined, go to the other Leesburg McDonald's (Edwards Ferry Rd -- right next to Sheetz). read more

My friend and I got some dessert here. Just dessert. Yet it took 15 minutes for it to be brought out to us, and there weren't many people there at all. Not only that, but they brought out two sundaes instead of one sundae and a McFlurry, and I had paid the extra few dollars for the McFlurry already. I went in to ask for a McFlurry, and the employee seemed annoyed by the request. Granted, I did get the McFlurry, but it was an unnecessary and unpleasant ordeal. As a side note, it bothers me how unblended they are. You can tell they just dump the Oreos on top and then the rest is just vanilla ice cream. Very lazy establishment. read more

McDonald's - Fast Food Near Me - Leesburg, Virginia

This guy charged me 25 dollars for a meal....seriously. He charged me that much for burger and fries. It's not right I found out later looking on my bank app. THIS GUY IS A JERK and didn't even give me the large order that I wanted and charged me 25 bucks for a medium fry and drink. read more

McDonald's - Previous reviews picture same guy. - Fast Food Near Me - Leesburg, Virginia

I love the food it's very good always fresh yesenia is a very great employee and deserves a raise for the great customer service.

Right near my car dealer always busy but quick service. Has a drive thru that is busy also and seems to get quicker service otherwise line backs up. Had my favorite sausage biscuit and vanilla latte with skim milk. read more

McDonald's - a restaurant with a menu on the wall - Fast Food Near Me - Leesburg, Virginia

My kids wanted a happy meal didnt know u can fuck up a simple 2 happy meals order and a ice cofeee. The person on the speaker was rude. Btw this was late afternoon never going back here at this branch. read more

I walk into the McDonalds, use the self service kiosk for my order (so there can be no misunderstanding regarding my order), orders a double cheeseburger, fries, drink, and 6 piece McNuggets with sauce. The order is promptly delivered me me except I have to prompt the employee that I have a drink; the response was "what size" which should be apparent on my order which I entered via the kiosk. I then did a quick examination of the bag and all looked ok. However when I arrived home I did not have my McNugget item. More astoundingly I did however have my sauces for my McNuggets. Without using the word incompetent explain to me how I can receive McNugget sauce but not McNuggets in my order. read more

They are racist. They threatened to call the cops on me because I'm brown skinned and I was waiting 46 minutes for my food. On the app it said 2-5 minutes and I was there for 46. As soon as I asked for my food they threatened to call the cops on me. I am truly dissatisfied and disappointed in this McDonald's franchise and I hope no other customer has to deal with what I had to deal with. I am truly saddened to see how my race is treated and I don't recommend anyone to dine at this McDonald's. read more

Cold burgers, not McDonald's standards. Seems that the burgers were rushed to be done. Taste of them were not good and customer service definitely needs improvement. read more

Watch out for what these folks charge when you order through drive thru. They told us that our online rewards code was accepted, charged us double for sandwiches and then conveniently "forgot" to give us receipt. Pure dishonesty They messed up our orders on our previous visits too We will need to stay away from this pathetic fast food joint read more

I ordered Mac chicken and fries, the chicken was cold and the bread was crispy even not eatable, I stopped by and talked with the manager they even didn't apologize and offer me another one they took the bag and trashed it without saying anything. The service at this location is awful. This is the worst customer service I have ever seen. I will never try this Macdonald even though I live close to it. read more

Terrible service. Avoid this location. 45 minutes to receive correct food. Employees do not care. I complained via corporate website, was assured owners would call me. No response from anyone, they do not care! read more

This establishment is an absolute shame and catastrophe to food restaurants around the country. The employees at this particular restaurant are an absolute shame. Unsure if the staff is hard of hearing or just unable to communicate. The Golden Arches are supposed to be an American symbol of peace and equality. All they stand for here are the gates to hell. I'm scared for what my toilet will look like after the food i just consumed. I'm expecting management to pay for my upcoming colonoscopy and plummer. Not to mention the hundreds of dudewhipes I'll need to clean up the blood and fecal matter. Don't come here unless you want cancer. read more

I know it's late but when you work till 3am and all you can get is McDonald's go anywhere but this one. It is by far the worst. The manager Robert May be the most incompetent person I have ever met. The last 4 visit have taken over 30 minutes per visit and the food is normally just a completely different order. Go to the one by sheets and don't waste your time and money at that location read more

Speaking from working in the fast food business I understand the difficulty within the job and dealing with the customers. Keeping a calm attitude with the customers is key to places like these. I feel constantly disrespected and ignored at this particular location. Many of the managers are rude directly to the customers and often give dirty looks. I once waited 25 minutes for one frappe and and hour for fries. There has been very few times I have received my order without missing an item or items. Understandably, a Mcdonalds job is extremely stressful yet I would like to see more respect towards the customers. read more

Amazing customer service the staff was very kind and was tremendously amazing I've never received such amazing customer service before until coming here. Shout out to Sidel and the team for amazing service on 9/7 order 231. read more

It's your typical McDonalds.. you get what you pay for, but I think the customer service is pretty good, & it is very nice that they try to plan different events for the kids. read more

THIS PLACE SLOW AFFFFF. You call this fast food for what boiiiii??! I've been here for 30 minutes in the drive thru waiting for my shiii only good thing is robert frrrrr read more

Still as slow as _ _ _ _. And now, they have basically non-functional kiosks to make it even slower. I have gotten them to work as expected exactly once out of 4-5 attempts. Most people just walk by them to the counter - as I will from now on. The tables were dirty and the floors were sticky, too, but that's pretty much normal. Did I mention how slow they are? Our "fast food" took over 20 minutes to show up. At least, it was hot. read more

Literally, a SLOW Sunday night. There were less than ten people in the place and it took ten minutes to get our food. There were no peanuts for the sundaes, we had to wait a long time for our fries and hot chocolate, and the dopey cashier kept going back to the kitchen and disappearing. The service was practically nonexistent causing some rude, old fart of a man to yell for someone to "get your ass out here" because he needed his coffee refill. UPDATE: Dear drive-thru boy, when someone places an order and they are finished, don't bark, "Is that it?". You should follow up their requests with "Will that be all?" or "Would you like anything else?". Take a field trip to Chick-Fil-A because they know what good customer service is -- and their food is better :) UPDATE #2: The "manager" (big guy wearing a vest and name begins with R) is the fourth letter of the alphabet. read more

The drive through was super fast. The fries were perfect. The fountain coke actually tasted like coke with just the right amount of syrup

Incompetent service. Too often we drive out and they give us the wrong order, and they have told us to go into the special parking spot to complete the order, and they forget we parked there. Granted, I'm a sucker for some McDonald's food, so I go back and forget to check the bag when I drive off, so some of that's on me. But this is the worst McD's for drive up service. read more

First off I would like to say I was just a simple DoorDash driver asking for a eta on my order in the nicest way possible I waited till the manager was not doing anything to ask too. And as I begin to ask he turn at me and yells HOLD ON! So I waited 30 minutes later still no food for my customer. I ask once in a calm voice and he simple Ignored me. He had removed my order number from the screen and proceed like nothing had happened and I was angry not that he disrespected me while I was trying to be nice but the fact my DoorDash customer had been waiting 1 hour for a simple cheeseburger was absolutely insane. read more

I don't expect much from McDonalds, but the level of service at this place is really disappointing. I felt bad for these people, seriously. 15 minutes into waiting for a Happy Meal I offered to help. Slow. Lethargic. No enthusiasm. read more