DO NOT EAT HERE THEY WILL STEAL YOUR MONEY!! I went there today and purchased two bowls. When I went to check out, I paid using Apple Pay. I had $83 in my Apple Wallet. The first $25 payment was declined, so I tried it again they said it declined again. What was confusing was that even though the cashier said the payments were declining, I could see the money being deducted from my Apple Wallet and the charges showing as pending. Thinking maybe it was just a glitch, I tried the payment a third time. That one also supposedly declined. By this point, my Apple Wallet had dropped from $83 to $12. I tried explaining what was happening to the cashier, but they didn't understand. They kept saying my payment declined I then spoke to the manager, but unfortunately, there was a language barrier, and they basically told me that it never happened and that the payment only went through once. But my question is: what happens to the other two charges ?? I can literally see the pending charges on my end. I'm hoping the other charges reverse, but I'm extremely frustrated with how the situation was handled. read more

The portions are very small compared to any Chipotle I've ever been to. 1/3 of a bowl isn't a bowl, Purcellville. Do better. I won't be going back to this store. read more

The service was terrible workers were disrespectful and to fast and un helpful. Didn't even let me use my bogo reward the ambiance was very nice but service was absolutely unacceptable hire better workers honestly this experience was truly sad would leave 0 stars if I could. read more

Consistently good, not sure what all the low reviews are about. We haven't had a bad experience here.

This location is disgusting. We use the ice machine and there was a cockroach that came out into our ice. The fruit punch had a slimy, moldy film on the inside of the container. When we showed up most the workers were eating, and there was one younger gentleman behind the counter. He didn't really seem like he knew what he was doing. They had to go to the back and bring out tortillas And lettuce. Very unprepared. Won't go back. read more

Just your standard Chipotle. Not much different than any other one out there. That's not a bad thing. Service was average and ambiance was off a Chipotle. Enjoy! read more

Chipotle seems to have gone downhill no matter which location you go to. Ordered online, and the meal took forever to pick up. My bowl was skimpy on both the protein and rice. The kids meals were missing both the drinks and the fruit- I was able to get the drinks after asking multiple times, but they had nothing for the fruit. May be the last time I try Chipotle for a while. read more

Today we ordered a mobile pick up order from the Chipotle app. I showed up to pick up our order and it wasn't made or in the queue, and yes we are sure that we ordered from the right store. Anyway, I get in line and proceed to order two bowls, both with half proteins. I order in English, twice, and then the staff don't understand me, so I start ordering in Spanish. They roll their eyes and rush me through my order and messed up both of our bowls. I don't speak broken Spanish, I speak Spanish. I have never had a good experience at this location, it is the reason we seldom order Chipotle. At this point, I'm very disappointed in the service and this store. We will not be returning to this location. I would rather drive the additional 15 minutes to a good store. read more

Would love to leave zero stars but can't. Does Chipotle have something against me? Second time at a Chipotle in last 10 days whee they put hardly any chkcken on my $15 bowl. Horrible. I don't even bother asking for more because last time I did that I turned into a weird moment. After two back to back bad experience at two different Chipotles, I'm now boycotting Chipotle. Too much money for what they serve you. Bye bye Chipotle! read more

OPEN TILL 11 when everything else in Leesburg is closed up like a clam at 9. Service is good, food is as you expect at Chipotle (that's made to your order, fresh ingredients), and they're open late! So even if you miss the rest, you can still be full and happy. Enjoy! read more

Even though I forgot to take a picture of my bowl, stopped here with Vog on the way out of town heading home. I can see why this place has low reviews - dining area was dirty and unkempt, the staff was somewhat aloof, and the portions can be on the small side. I didn't really have a terrible experience, but some of my lettuce was brown, the chicken had gristle, and again, the area we sat was dirty. Also there was a long line of people waiting on their online orders - as referenced in a large amount of other reviews. Just so-so for me. read more

This is the absolute worst location out of all the ones I've been to. The ladies on the line were in a bad mood and got annoyed at everything we asked for - how do they expect us to order without asking for what we want? I haven't been to this location in over 2 years but decided to go today with my family. As we were ordering, one of the ladies asks "really?" when I asked for sauces on the side...I ask her, "what do you mean really?" She says nothing then asks how many. What kind of customer service is this? Yes, really, I do want sauce on the side otherwise I wouldn't have asked for it. This comes along with your job... Then, Yilmali (name on the receipt) charged us for queso that we did not get. Not sure what type of training these people are getting at this location, if they're getting any in the first place, but upper management needs to reassess their employees as well as the assistant/store managers at this location. read more

Two Fridays in a row, and there is one person taking orders at 5:45 pm. (Waited last week, immediately left this time) There was only bottom of the container meat left, with the only other employee cooking the night's proteins. At 5:45pm. On a Friday. This location used to be great a year ago, I don't know what happened. read more

My husband got food poisoning last night 12/29/24. He said they were checking the temperature of the food when he placed his order. Obviously something was off and some of the food went bad. read more

I suspect that if you are in line watching the bowl be made, you will receive a normal portion; however, order through the app for pick-up, and who knows. Our last bowls were both very light-weight. Not the place to go if you are actually hungry! read more

Chipotle Mexican Grill - This is the portion we received when ordering through the app. Two identical bowls that together might be equal to one. - Mexican Near Me - Leesburg, Virginia

Staff are so rude young girl gives attitude and does not understand any word you say !!!!

I've been several times and let it go, but this location is very stingy on the protein. They try to fill the space with lettuce. Aditionaly tonight the didn't have pinto beans. I'm sorry this is the case as generally speaking I like the restaurant. read more

Do not order pickup from this chipotle they will mess your order up. Order was ready 10 min after the pickup time. Ordered a burrito and a salad and they didn't even put meat on the burrito and forgot the dressing for the salad. Chipotle isn't worth the insanely high cost. read more

This place is garbage, no help at all. Worst chipotle I have ever been too. Thanks for the 20 dollar burrito. Idiots

I try to give positive reviews when warranted or give the business a pass and call it a bad day. This Chipotle was the biggest disappointment of the year! It seemed that they were a bid understaffed for a Saturday so I figured the slow service was expected. The portions were what made me review the store. Consistency is key when you can watch the food being served! The person in front of me may have been a friend or family member as they received twice the amount of toppings including protein! I asked for a bit more from the second worker and the first person whispered something and my fate was sealed! Avoid this chipotle at all costs if possible!! On a positive note my wife said it was tasty although a small portion. read more

Worst chipotle branch i've ever gone to. They give like 5 pieces of chicken. When you order guacamole they fill up like 3/5 of the plastic container. Would not come here or order delivery from here ever again. I would rather drive extra miles to go to a different branch. read more

Chipotle Mexican Grill - Mexican Near Me - Leesburg, Virginia

Despite the negative reviews, I've done multiple pick ups from this location thru the app and I am never disappointed. The food is always ready on time, fresh, and accurate. read more

Terrible service . The white rice and brown rice had no clean tho or lime in it. The workers were unprepared. The management could care less. A woman tried to charge me double bc she didn't even put any chicken on one of my tacos. She was incredibly rude and disrespectful. The rest of the team encouraged it. I am not usually one to even write a review, but what I saw today was absolutely appalling. There was no pride in the restaurant. So bad that I will be reaching out to management. This is sad I love chipotle but their attitude was incredibly offensive and off putting. HIGHLY DO NOT RECCOMEND. read more

I love chipotle but this has to be the worst one in the DMV. Stale chips and cold food the last 3 visits. This visit I ordered crunchy tacos and was disappointed at the amount of meat they put in them. I asked "is that all? and got a shoulder shrug. Then was shocked again at the "side" of beans and rice, another shoulder shrug. Meat was cold again, chips stale again. They were out of ice tea, the Coke, Diet Coke, Sprite, and root beer were all out of syrup, but at least they remembered the salsa this time. It's honestly like they are trying to suck. read more

Chipotle Mexican Grill - Mexican Near Me - Leesburg, Virginia

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We ordered two burrito bowls, both with Carne Asada Asada. This was not steak, it was just gristle and fat, and could not be eaten. Then we go to scoop into the guacamole only to find the skin of an avocado. If you have ever hear the " How I built This" podcast the founder of Chipotle even explains how the skin of an avocado can cause food borne illness. Then out of no where my child says "Daddy what is wrong with my orange"? Well, it too was rotten. When I went to the on-line feedback portal, the virtual agent "Pepper" was of absolutely no help. There is a reason this Chipotle has over a 180 reviews and gets less than 1 1/2 stars. Save your money and go somewhere else. They took my $60 plus dollars and clearly have no interest in correcting these issues. read more

Chipotle Mexican Grill - Partial peel of an avocado in the guacamole. Absolutely disgusting. - Mexican Near Me - Leesburg, Virginia

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Ordered a vegetarian bowl and the girl gives me a tablespoon of veggies. Asked her for more and she gives me a teaspoon of veggies. Had to ask the guy next to her for more veggies. Since when are onions and peppers more expensive than meat?! This location sucks. Should've gone to Taco Bell. read more

Order wasn't ready on time and they didn't have hardly any customers today and my bag was missing my drink cup. read more

Chipotle Mexican Grill - That doesn't look sanitary, blocking the whole sidewalk with Chipotles trash. - Mexican Near Me - Leesburg, Virginia

My wife ordered two steak burritos for pickup today. They were scheduled for pickup at 1230 and picked up at 1235. While the burritos were tasty they were cold. The meat and the rice should have been at least a little warm. read more

During Pandemia, eating options are sadly limited. This Chipotle has taken the opportunity to take their already subpar customer service and make it worse. If you only knew this as Chipotle? You'd never consider returning. Never ever. You'd laugh at me for suggesting it. Customer service was atrocious. Food quality and portions were both quite poor. Order accuracy was also poor. Location is convenient but I will not be back. Bummer. Someone Alert me when they get their business together please. read more

"This is the worst Chipotle ever!" That's the word in Leesburg according to the first sentence in people's reviews. I had a coupon for Chipotle and being tight on funds, figured I could kill two birds with one stone by eating for free and finding out why this place is so bad. My conclusion: it's actually not THAT bad! The line moved efficiently. They piled quite a bit on my burrito bowl and were generous with the guac that I asked for. I had a clean place to sit and trash wasn't overflowing like the photos indicated. Now Chipotle will never be as good as back in 2005-2009 when it was hitting its stride. The taste and flavors back then were suited to that fast tex-mex flavor we've had and we kept coming back for. Now that it rapidly expanded and sold out to McDonald's, the flavors and ingredients aren't what it used to be like the good ol' days. I used to eat Chipotle 2-3 times a week because me and others were hooked. Now it's likely 2-3 times a year. You can tell with these coupons and mailers they're sending that they are beginning to decline. Hopefully they come back from the sliding slope. It would help if they recaptured what made them so awesome back in the day; whatever "it" is. read more

Workers give small portions and do not listen to specific items requested. A worker added items I did not ask for ruining my burrito.

I placed in order online for pickup. My son arrived at the store to pickup our order and was told that the store did not receive the order. The manager did not bother to try to see what happened even though my son showed him the email confirmation. So I PAID FOR FOOD THAT I NEVER RECEIVED. AND NOW, OF COURSE, I CANNOT REACH ANYONE AT CHIPOTLE TO REFUND MY MONEY. I keep getting messages that someone will contact me but no one has. This billion dollar company does not have the staff to contact someone who had a very poor experience with their business? I am sure if the roles were reversed, Chipotle would be taking every action available to ensure they got their money. I just want my money refunded please. read more

Extremely disappointed. I ordered a kids 'build your own' meal with SOFT tacos. They gave us tortillas that were so old they we hard and crumbled in my son's hand. My other child took a bite and cut his lip because the tortillas were hard and had sharp edges. Never again! read more

Chipotle Mexican Grill - All four SOFT tortillas were hard as a rock! - Mexican Near Me - Leesburg, Virginia

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I am not exaggerating when I say that half (or more) of our online orders at this location will end up missing items. Multiple times we've not received drinks with our kids' meals. We've experienced not receiving queso dip but still receiving chips. Tonight we did not receive chips with our queso AND there was no meat in our streak burrito bowl! If you order online, don't leave without verifying you got everything. read more

We love eating here and thoroughly enjoy the freshness of the ingredients as well as the good service. They are sometimes are very busy ( around lunch), but doa great job to keep the line moving read more

They are suppose to put 4oz of protein/meat in your dish. They container is clearly marked 4oz but when weighed obviously it's 3.1 oz. I guess they forgot about density. Anyway this is a continuous problem. They never give you what you pay for in regards to protein. Tell them to weigh it on their scale do hoped they stop ripping ppl off!!! read more

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I walked into the chipotle and the first thing i see is five hardworking women taking on a 20 person line. Most places would take at least 20mins to get out of there yet this took under 5mins to send 20 customers out the door with a full belly and a smile on their faces. This might very well be one of the best experiences of my life. read more

Worst chipotle I have ever been to!!! They always for get my side of sour cream that I ask for they always end up forgetting something else on the order as well!! Tonight was the last time I will ever go to this chipotle!!!! READ THE ORDER WHEN MAKING IT ! It is not that hard people!!!!!!!! If I could I would give this chipotle negative 5 stars!!!!! read more

Nothing ever works at this chipotle. You're literally better off anywhere else. I just ordered delivery and waited 40 minutes. Even got confirmation that my delivery driver was there waiting for the order. Then my order was cancelled. Calling didn't help because the automation states they can't. They tell you to go to your confirmation email to chat with a bot who also can't help. This isn't my first disappointment with this location but this one was the most frustrating ones. Had a long day and I timed this order so that I could sit down with my family and eat. And we all know 8:50pm in Leesburg doesn't leave a ton of options for delivery. My order basically got cancelled for no reason, no explanation and no apology. read more

Awful service. Lady upfront gave such a small portion of chicken, you can see her literally making sure the tiniest amount of chicken was on the serving spoon. Definitely not worth the price. Avoid this place! read more

Chipotle Mexican Grill - Chicken Bowl, not good. - Mexican Near Me - Leesburg, Virginia

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