awful. stupid. incredibly terrible. will make YOU wait close to THIRTY MINUTES FOR FOOD. drive thru is meant DRIVE. NOT SIT AND PARK. disgusting. read more

Alyssa that works at this McDonald's has a great personality and perfect customer service .

Dreama , a red headed manager with rotten teeth was very unprofessional. She could not find my order and slammed window door in face . The three cars behind me pulled out leaving their food costing them over a hundred dollars over one Big Mac read more

My daughter recently came through the drive thru and picked up a mobile order for me and three orders of our large fries were either half full or less (one was almost empty). I went back to the store and showed them. Everyone was very polite and apologetic except for the manager. This would have been at 7:00pm on July 8th. She accused me of lying and I asked her why I would lie? I explained I work hard, am a pastor, have a wife and four kids I am trying to feed in this economy. She refused to give me her name for the email to the owners and Rather than escalating things with her further I chose to email them. I was attempting to be very patient and understanding until she accused me of lying. I was smiling and polite and explained that I understand mistakes happen, but she was still insisting that I was lying and that "nothing leaves out on my shift like that." She gave me one large fry and told me to divide it among the three (now cold) fries I ordered. She was Not just rude, I can handle rude. But she attacked my character as a person and a man of faith. read more

My wife and I are completely satisfied with our experience and the staff are friendly and helpful

Continues to decline in service. Not saying they're out of apple juice until you've paid and are seated waiting on your food. Orders wrong constantly and unfriendly staff. How is this place even open? read more

McDonald's - empty tables and chairs in a restaurant - Burgers Near Me - Lebanon, Virginia

I asked for extra cheese on my filet o fish, they didn't give it to me so I gave it back. When they gave it to me the second time, it still did not have extra cheese on it. ( keep in mind they took the exact sandwich back there. So I don't know what they did to it) They mess up your order almost every time. read more

They should have had more than just one person working the registers. It appeared that there were a ton on people working there, but not enough people on registers. I just popped in for iced tea and restroom. Restroom was clean and tea was pretty good. The price of a large iced tea was very reasonable, compared to other restaurants. Those are my only impressions. read more

Absouluty sad service. Fries are ice cold, burger was warm at best. Restaurant is nasty. Trash on the floor all the tables are dirty, no straws or napkins stocked. 5 girls at the drive thru 1 girl at the register to serve dinein customers. And a useless manager doing nothing. I'm pretty sure it's time for new management as the down hill spiral of the location is a direct result of a manager that just don't care and he has no issues showing he don't care. read more

The past few months the service just keeps going down hill. Picked up lunch and took home today and as usual did not have all my order . Generally always forget to give you sauce for nuggets ! Did not put our Apple pies in the bag . I feel the management would do well to hire some employees that really wanted to work and require them to look professional if they are going to work at a counter/window serving the public . Management should go drive by Pals . Very nice clean facility and employees very neat, clean and friendly. I give Pals a 5 star! read more

The staff is very friendly and helpful. The service is usually pretty quick. They do occasionally get an order wrong. However, this is not unheard of in the fast food industry. Other than that, I've never had an unpleasant experience at this location. In my opinion, it is the best McDonald's in the area. read more

McDonald's is a great and iconic American fast food restaurant that offers burgers fries and many other things. It is very fast and convenient with super low prices which makes it very accessible on the go. The one here looks as if it doesn't clean the tables/floors and the bathrooms are always very nasty and stink. If u don't mind the nastiness. McDonald's is the place for u. read more

Can't get an order right to save their lives. And they take Apple Pay, but no one there knows how to work it. What a hot mess of a restaurant. They need to get new management and get their act together. read more

This Mcdonalds is not the friendliest nor the cleanest, they never have our food ready at a reasonable time it is always a long wait! they never get the orders correct....even when we go to drive thru they still get it incorrect and when we go inside they still cannot get it right!!! read more

Usually a slow moving line is the only way to get fresh food which sucks. They can't get something as simple as unsweetened tea right. Workers look miserable and very few are friendly or conversational. They rebuilt this place and it's already a dump because they just don't care. read more

I go here all the time, and at different shifts. The most common problem I've had is maybe something not put in my bag, such as a 4 pc nugget. My biggest complaint is the double order system they have. It would work IF everybody used it properly. But it seems NOONE either cares or understands how it works. It's ONE lane that Y's off into two. I cant count the number of times people skip past several cars and go straight into the outer one. It makes me so mad I feel like not even going there anymore. read more

I refuse to eat here , my son does ask for a happy meal once in a while and I'll get him one because it's hard to mess up a chicken nugget. I honestly don't think there's been a time that I've gotten my order fresh, prepared correctly and in a reasonable amount of time , all at the same time , it's either fresh and made wrong , or its quickly served and taste like it's been setting for at least an hour, or its the wrong order entirely. When I do get my son a kids meal , I literally pull over and check it every single time and at least 8 times out of ten ,something will be missing or its a hamburger instead of nuggets , I'm not dumping on all fast food workers , I did the same thing for 2 years at McDonald's in Wise county , no matter what job you have , you should take it seriously and do your absolute best, not punish the customers because you have no pride in what you chose to do as a worker , some of the burgers I've seen come out if that place look like a 2 year old assembled them, smh. If you believe getting your food while it's fresh, made correct and in a reasonable amount of time isn't too much to ask for then I guess McDonald's isn't the place you need to be spending your hard earned cash because apparently they think it is asking way to much. read more