This store always has a line, but they are pretty consistent about not having a long wait time. So, the food ends up being hot (at least the fries are almost already popping fresh). They would get 5 stars if they worked friendliness into the speed, along with food preparation standards. Sometimes the sandwiches look thrown together and the cheese isn't melted, it's still cold. Yes, it's fast food but there are still standards consumers are sold and should expect some semblance of. Fast-food isn't as cheap as it once was, so the bar is rising. read more

I ordered a medium double quarter pounder with bacon meal $21 plus I tip first time ordering through doordashing never again they should be ashamed of themselves for one they gave me a half medium box of french fries I mean they might have pulled a small fry inside of a medium box type and my hamburger was cold I got three look like one piece of bacon broke up in three pieces never again read more

McDonald's - One piece of bacon broken up into three pieces fries look like they poured a smile into a medium box first time doordash and ever again - Fast Food Near Me - Lawrence, Indiana

The manager, Ryckea was rude and disrespectful, and my food was super cold when I tried to get a refund they denied me

Let me sit out in curbside for 45 min, closed the lobby, made me go through drive through and forgot half my stuff.

Absolutely disgusting experience. I went to this McDonald's thinking I'd grab a quick meal, but instead I got food poisoning that left me sick for days. Within hours of eating, I was nauseous, had stomach cramps, and couldn't keep anything down. This location clearly doesn't care about food safety or cleanliness. Never eating here again -- and I'd strongly warn others to think twice before doing so. You expect fast food, not a health hazard. read more

Bro these people dont know how to cook for shit. they be taking way too dam long, Customer service is so bad dont come here read more

McDonald's - Fast Food Near Me - Lawrence, Indiana

I have been going to this McDonald's since 2010 and it was good back then but now it's just makes me mad when I eat at McDonalds. So I went through the drive thru to eat a quarter pounder plain,sweet tea and French fries and I was about to get my food, until when I got it it was wrong so I had to go through the drive thru again and I told the person speaking it was wrong so then I had to go get it done and when I got my food they said it was plain and nothing on it. So then I am at home about to eat it until I check it and it had every topping on the quarter pounder so I had to go inside McDonalds to say it was wrong and they found out and they said they will fix it and they finally did it. They fixed it! So I ate it and resumed with my day read more

Went to this McDonald's like I do all the time and I usually don't have a problem. I stopped last night on my way home and ordered some food. When I received my order it wasn't correct and I was charged for the wrong order. My order was really more and this was not a problem, I explained to the manager that I would pay the difference for the correct order. The manager got an attitude and then put his thumb through top of the lid where the straw goes and tried giving me the drink like I just didn't see him do this. Needles to say I didn't take the drink and I will be making a complaint with cooperate. Please inspect all your items carefully. Customer Service is not what it use to be. I might add this was the weekend crew and at night. I have never had an issue with the day and crew or managers. read more

i love mcdonalds! i stela hamburgers allllll the time! i am the hamburglar! merp merp! merp merp! ahhaahh! hahahah! ahahhahahahh! read more

McDonald's - HHAHAHA - Fast Food Near Me - Lawrence, Indiana

Haven't been to this McDonald's for about 3 years because of poor service. They consistently got the order wrong and the last time I was in, one of the staff working with food was braiding another staff member's hair in the food prep area. Decided to give them another try because I wanted a Big Mac. Huge mistake. They got my order wrong again. I tried to call the phone number on the receipt and it goes to a fax number. Ruined my dinner. Will not be going there again. read more

Typically under very few circumstances would I write a review on a chain place, especially one as ubiquitous as McDonald's. But this place was so utterly terrible, I feel a duty to warn others. I came at lunch, but at the time I walked in it wasn't busy inside the store. I didn't have to wait to place my order (both kiosks were down, of course). But I ended up waiting about 20 minutes for a double quarter pounder and a large fry. When I got the food, it had sat so long that the cheese had melted and made the burger look, feel and taste like Cheez Whiz exploded all over it. Meanwhile, as I was waiting for my order (which inexplicably disappeared off the "in process" screen on the wall behind the counter so for quite a while I figured it had vaporized into some kind of McDonald's alternate universe), orders stacked up and stacked up and stacked up behind me, and no one was getting food. At some point what looked like a person in charge showed up, from where I don't know and made a few disparaging remarks to the poor guy who had been taking orders. She took more orders, barked a few orders at the cashier, then stepped away. I'm not sure who she was, but I hoped she wasn't the manager, otherwise those employees are in a whole lot of trouble with her as the boss. Also during this time, the drive through got backed up with cars in a line around the building, and eventually people who had been told to pull forward and have their food brought out to them started coming into the restaurant to complain. One guy said he'd been sitting there 10 minutes (not counting the time he waited in line and spent ordering) and wanted either his food or his money back. The guy at the counter had literally no idea what to do and literally no one to help him, so he provided these customers with literally no answer. Didn't even say a word besides "Ummmmmmm...." So don't come here. Whatever thirst you have to quench or itch you have to scratch, you don't need a Big Mac that bad. Go somewhere else. This was bad even by fast food standards in 2022, which are even worse than fast food standards during COVID and certainly those previous to COVID. There's a ton of other places in that area to eat. Find one. read more

Another carry out..... no mask via the cashier! I asked if the staff is supposed to wear masks. He said yes, however he had none one. Countless employees were wearing their masks inappropriately. This includes having their noses exposed and/or not wearing gloves! Done! Not coming back! read more

McDonald's - Iced coffee - Fast Food Near Me - Lawrence, Indiana

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Went there this morning and they weren't even open at the time they said that they open it took them 20 minutes to open and then they had a voice recorded message that sounded like a real person so we all were trying to place our orders at both windows and nobody respond back for like 10 minutes then the person I did respond back finally had an attitude with me and was rude and then I get out of the window I pay she was nice that lady right there was nice then we get up to the next window to get my food and I had ordered a large orange juice over the intercom and it was a medium that they gave me so I told her I need a large I asked for a large through the intercom whatever and so they when and got the manager and the manager said that I had to pay and she had attitude like a real bad attitude for the extra and I said that's fine I'll pay for the extra and she said how much extra and I was like what and I was like can I please just get a large I asked for a large and she said rolled her eyes, and then said yeah I guess And then handed me my drink and then I knocked on the window again because I didn't get no straws and she opens the window rolls her eyes at me before she opens the window and says yes hijo de puta which means mother fucker in Spanish and I said excuse me lady I know you have an attitude, but can you please hand me another straw then she threw the straw at me mind you this is the manager the morning shift manager needs to get fired for what she did and I threw a drink back at her for disrespecting me like that so I'm in the wrong a little bit too but she had three strikes with me and she blew it........ I understand I threw my drink back at her, but she deserved that because she was also the one who took my order. I noticed the voice and I don't understand how she's a manager, and she gave me those attitudes like that, and then the employees behind her after I threw the water at her started laughing so obviously, she's a bitch and needs to be fired read more

On the way home from the airport at 12:20 am we stopped here since we hadn't eaten since breakfast. There were several cars ahead of us, but not an unreasonable line. The line didn't move for a while. At 12:52 we reached the drive through speaker. The conversation went like this; McD: Can I help you? Me: I'd like a number 2a... McD: We're closed. Me: What? McD: We're closed. Me: Then why did you ask if you can help me? McD: I don't know, we're closed. read more

I had the opportunity to go visit the drive thru today. The line was long but it moved along steadily. Great service at both ends of the drive thru. Our sandwiches and fries were blazing hot! The crew did great today. They should be commended for a job well done. See you sometime soon! read more

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I made a mobile order, parked in spot #3 waited over 30 minutes no one ever brought my food out. Tried to call because the doors were locked and the phone was off the hook. I had to stand in the drive thru and finally my food was brought out get home I was missing a sandwich tried calling and still the phone is off the hook. This is absolutely ridiculous! I will be calling in the morning to speak with a manager. I do not recommend going here h less you want to wait forever for cold food and had your order missing I had to give 1 star in order to post review. It should be NO stars read more

This was the worst visit ever! This quarter pounder had been sitting for A WHILE. The bun was hard, the meat was like rubber, the cheese was so old it BROKE OFF! I ordered SWEET tea, they gave me unsweet. The only good part was the top half of my fries. They were fresh on top of old. Service was mediocre. After I said "that's all," I said "oh I forgot, please add extra pickle to the burger." The girl seemed to be flustered by this request. I had given her my app number through the drive-through, so the order got charged immediately to the card that's attached to my app. They proceeded to tell me that they could not add extra pickle to the burger since I had already paid for the order. I said, "what? Then just put some in a little thing on the side." I heard The manager say "just tell her to move forward." So I did. I had to wait a few minutes at the window. I wasn't overly upset but in retrospect I have no idea WHY, since the food was NOT fresh. (Sigh) I had already given this place a bad review, but I'm all about giving second chances. My mistake. read more

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I always try to drink ONLY McDonalds coffee...love it so much! Ready to come back to Vegas. They are slow sometimes read more

McDonald's - Fast Food Near Me - Lawrence, Indiana

Service is extremely slow. The dining area is closed so you can only use drive thru. The first gentleman in the window was not friendly at all and didn't even make eye contactWith me. The second one at least looked at me and acknowledge me which is why He got a second star. Overall, not a good experience and the people were not friendly and somewhat rude. Even taking the order, he answered the speaker by saying you can order. You could at least say welcome or please order when ready! read more

Need a negative stars scale for this location. Not only is it the slowest "fast food" ever but rude and inaccurate! I ordered my food and being one of 4 cars going thru the drive around I figure the odds could go up that my order would be accurate and fairly quick. Wrong !!!! They literally had all 4 cars pull up into parking spots to wait for the food and I was told to go to a spot that was already full, in fact the entire row was full and I had to circle back and find another place to park so it wasn't lookin good ! Finally my order comes out and why I would drive off and not look thru my items idk but I did ! I got home and my food was suppose to be a Big Mac with light shred (lettuce) so I end up getting I'm not sure what with no lettuce and no onion, two patties with some type of sauce, don't even wanna know to tell the truth it looked real sketch and I guess maybe the meat was Sausage ??? That's what the Big Mac box said ?? The moral of the story is DO NOT GO to this McDonald's. It's totally terrible ! read more

McDonald's - Hmmmm Idk Sausage Big Mac ? NO Thank you ! - Fast Food Near Me - Lawrence, Indiana

Waited 30 minutes in the drive through just for them to get my order wrong. Staff is not very friendly either. It's worth the drive to go somewhere else read more

-This place is a joke . I got in line for drive through , @10:20pm and it's now 11:13pm.(update left @11:32) -As I pull up to order the lady has me repeat my order 4 times before she gets it right. -before the new hires and remolding , the McDonald's had no issue rolling out orders Oh and may I add that McDonald's can't afford to pay more then 4 people for a night shift read more

So yesterday I came and wanted extra cheese on my double cheeseburger they said sorry we can't do that really WTF i was like I'll pay for the cheese!!!!! She said nope sorry.... so I want to Wendy's lol but here we are I'm going to try it again!!! Tried order to make doubles are you sure you don't want the two cheeseburger combo listen lady two double cheeseburgers extra cheese that's all I want got so mad I left a drive-through. I'm just so irritated all I want out of life is a double cheeseburger with extra cheese!! read more

I waited 30 minutes to get my food, and my lunch is only 30 minutes, so I didn't get to eat. Normally I dont complain, because I work in a drive thru too. But if it takes almost 30 minutes for just a meal then that shows the lack of good management. read more

The manager that was present on Thursday June 23, at 5pm was EXTREMELY unprofessional. She was arguing with a customer that waited over 35min for her food. She was refusing to give refunds, and calling a customer out of their name. 0/10 would NOT RECOMMEND eating at this McDonald's location. I was asked to pull forward and that not a problem because normally I recieve HOT and fresh food when I do. I waited 10-15min and gave me the wrong drink and cold fries. After watching the manager behave in such a uncouth manner, two young African American males at the front counter were very apologetic for my wait and quickly gave me fresh fries and the correct drink. read more

They have the worst customer service ever. I went to the second window and the lady proceeds to forcefully open it and shoves the bag in my face. Afterwards, she took it upon herself to slam the window back. There wasn't any negative exchange that took place prior between the two of us. I wasn't told "have a nice day" or anything. Choose another Mcdonalds or none at all. read more

Worst McDonalds in Indiana, hands down. Horrible service and always messed up orders. Help them Lord, help them.

Ordered a Carmel frappe. Gave it to me half full. I gave it back and the girl said that they were all out of the base and that was the most she could give me. So right there, obnoxious. I was nice and said that's fine I understand but charge me for a small then. Her manager then told me to pull forward. I waited from 8:04pm to 8:28. Someone came out to bring someone else food so I asked him what was going on. He had no knowledge of my order and went to get it. I mean I know it's McDonald's but come on. You're gonna give me a 5 dollar drink half full with the lid not even put on and Caramel covering the sides of the cup? Give me a break. Never going there again read more

I've never been treated so rudely at a restaurant, as I was treated today at this McDonald's location. I ordered a Quarter Pounder Deluxe Meal with a Large Coke no ice. When I got to the first window he asked if I had the Quarter Pounder Deluxe Meal, and I replied yes with a Large Coke no ice. I get to the second window and they hand me a Large Coke with ice. I stated again that I ordered a Large Coke no ice and he responded, "but that's not what's on the screen" as if I entered the order myself. I replied no, that's not what I ordered. Instead of fixing my drink, he continued to argue with me and then asked me to pull up near the door. It only takes 10 seconds at most to pour a drink. So, I went ahead and pull up. Then another employee, who cam out the door, yelled at me for being there and said that I need to park in spot number one. Several minutes later, he finally came back out with my drink. It took more than 5 minutes for me to get the correct drink, instead of the 10 seconds it would have taken at the window. McDonald's used to care about their Customers, I know because I used to work at one many years ago, and they were all about satisfying the customer. Apparently, that is no longer the case. read more

I know just about every restaurant, fast food joint and greasy spoon has some kind of pest problem; mice, roaches, something. But a CLEAN establishment does what it can to get rid of them. And most of the time you don't see them in the dining area. I was doing some work here on my laptop one afternoon and saw roaches crawling on the wall IN BROAD DAYLIGHT. When I said something to the management, they didn't seem concerned. When I tweeted it out and hashtagged McDonald's so that they'd see it, someone from the company sent me a direct message asking me which McDonald's it was. Alright, so we're getting somewhere, right? Nope. He wanted to send me some coupons for free food at that McDonalds. DUDE, I JUST SAW ROACHES ON THE WALL, I AM NOT EATING THERE! I MAY BE FAT BUT I DON'T CARE IF IT'S FREE, THERE ARE ROACHES ON THE WALL!!! Be afraid. Be VERY afraid!!!!!! Ugh! read more

Possibly the worst McDonalds in America. I'd say world, but there is 1 that's worse in Jamaica. Unfortunately it's on my way to work and drive past it all the time with my kids. I have been forced to stop in there many times because of children. The staff are idiots. When I watch the news and think about all the discussion of them wanting $15/hr, I immediately think of that location and think of how horrible that would be. If employees at that location made $15/hr, then every other American should make $60/hr +. One time I waited for about 15 minutes in the "reserved" parking area. As the 15 year old employee was brining me my food, they saw a friend driving by and decided to stop off and chat with them while holding my food. I got out of my car and headed that way. When I started to complain to her, her answer to me was that I should call the 800 number on my receipt and complain there. I feel that many Americans have lost their common sense, and when that happens, I feel that this McDonalds hires them. Good luck should you choose to go here. Don't say we didn't warn you. read more

Literally the worst McDonald's you could go to. Just expect the drivethru to always take 49 minutes minimum. Oh and you'll be lucky if you get ice in your drink. 75% of the time you get no ice and undercooked fries. read more

Mediocre customer service. The employees always seem irritated and so does the manager. He's an older guy. This time I went I was so annoyed because I ordered a sprite with very light ice. The girl at the window gave me a cup full of ice and I asked her to please give me less ice. She scoffed and remade my drink. The manager then cam over and poured sprite from another cup into my cup. I just thought that was poor leadership and is also cross contamination. Although it was my cup, they should have discarded it and gotten me a new one and filled it up enough. read more

I usually don't like to review fast food restaurants but this is legit the best McDonald's I've ever been to. Food is always fresh and cooked perfectly. They have never gotten my order wrong fingers crossed. read more

Visited this location today, as it is the closest to my home. I will never again eat here. Lobby was disgusting, employees were rude and the cashier barely paid attention to what I was saying. As I left the restaurant, an employee made a comment about my son (3) that I found absolutely uncalled for. He said, "get the cry baby out of here, this isn't nap time." I don't know what made this old man so bitter, but I hope he finds an attitude adjustment as most parents would have reacted to his nasty words. read more

Slow, inaccurate, unprofessional. What else do you need or want to know. Management can do better but i don't expect it. Will go out of my way to go elsewhere, i suggest you do too. read more

When I got to the pay window the person wasn't sure my order so I tell her all of it pay and move on. I get to the next window and the said I didn't pay for 3 ojs so I tell her I asked for it and I'll pay. The hand me my food and push me forward to wait by the door. While waiting I check my bag and the forgot a hash brown. Takes them 5 minutes to run my card and bring it back. Told them they forgot a hash brown and waited 5 more minutes then finally called them to ask them where it was. Then they finally brought it out. Ridiculous. Last time I move forward in the line. Bet they get it done quick when their timers on. read more

Stopped in for the new Minute Maid slushee. Of course on one of the hottest days the ice cream machine wasn't working and the shake side of the McCafe was not either. The employees stood around looking for a minute before making the drinks, they were also made at different times with a five minute interval in between. They were nice people but slow service. Probably won't return read more

Slowest drive through ever. Friendly service but can't imagine why the line moves so slow. Sat in line 10 minutes and haven't even paid yet.

In the area for a birthday party so we ran through the drive thru to get our kids something to eat. The employees could certainly use some training in simple customer service and kindness. Not a "thank you" or "have a nice day" from either employee we encountered and they had the most unhappy looks on their faces. read more