Staff was super friendly and got exactly what I wanted. Plus their soft serve is actually frozen, unlike dq across town. Thank you!

This is an FYI post. I was over this direction earlier today. This McDonald's location has been leveled to the ground. I heard they were remodeling, but now I'm not so sure! They were A-OK, but you can't get much customer service from an empty lot! read more

I have a short list of places I wish I could give a ZERO star for and this McDonalds just made it. It wasn't about the food or the establishment, it was all about the customer service. To add injury to insult, the horrible customer service came straight from the manager whom I asked to speak to. Started normal enough, order your food and wait. In our case we waited...and waited...5 minutes-person after us gets their food, 10 minutes-another person gets their food, 15 minutes-yet another person gets their food, 20 minutes and still no food. So my wife inquires from the manager who told her that it takes 3 minutes to cook the chicken and mentioned that he already told her that...which he didn't. So 20 some minutes later we finally get our food and I decided to talk to the manager and asked him in the spirit of customer service what's the deal and how ridiculous it was at a fast food restaurant to have waited so long. Looking annoyed he gave me the same spiel that he gave my wife, a quick sorry and nothing more he can do and turned his back on me before I could respond. So my part I will admit, I asked him why he was being such a "dick" in which his response was to tell me to leave with my wife and 3 year old or he'd call the police. Well, I understand that "We reserve the right to refuse service" business rule so I did, but not without getting his name so I knew who to complain about to their corporate office. When I asked for a pen to write is name on my receipt he threw his pen at me and when I asked him, "did you just throw your pen at me?" he responded that it slipped out of his pocket. Now just like many people, I've eaten at many a McDonalds in my time and even worked at this very one back in the day and this manager has got to be the worst I've ever encountered, and to top it off a terrible example to his team. This was one of our regular stops when ever we passed through Lacey/Olympia, but now it was our last and depending on how my complaint to McDonalds goes, I may be done with McD's anyhoo. I like Jack in the Box better anyways. read more

Yes, McDonald's. We all know around what it costs and about what you're getting. A fair deal if you don't mind going fast & cheap on things you take into your body. This particular McD's does a lot of business at a decent pace while almost always getting your order and your change correct. I have yet to see an employee behave rudely to myself or others. Plus it has indoor playground equipment!! read more

My first visit inside the new remodeled McDs (circa 2014). It's a nice first impression. Someone put a lot of thought into the new look. Now, if only some one in McDs organization cared about the burgers. And does every McDs in the world have a homeless section?! read more

We liked the play area!!!!! I have a 2 and 5 year old so that is always a plus. Food is normal mcdonalds kind ;) adequate! read more

McDonald's - The cool play area - Fast Food Near Me - Lacey, Washington

I love this location ! Trish, the manager on duty was super amazing and made sure to have me try my drink as I had her add sprite to my frozen strawberry lemonade !(a must try! Just ask for 1/4 sprite and 3/4 frozen lemonade, it gives and extra edge to the drink! ) they have always been amazing, super friendly, they chat/ engage in small talk while you wait, never rush you and food is always fresh. I will continue to visit this location over the others in the area. Again a special thanks to Trish ! read more

McDonald's - Fast Food Near Me - Lacey, Washington

Good service generally. You can see many don't really don't want to be working but that's not the store. Food is as expected. My only real issue is that the mornings it's a homeless encampment. Which is ok but someone needs to keep on top of the cleanliness. The restroom is a washroom. Take a bath and get clean. Not a place I will visit twice, the restroom. read more

I ordered breakfast at the drive thru but received the wrong items. I parked and walked inside. A woman at the counter called over a girl (that was bagging orders) pointing out I had a bag and the girl responded "What do you want me to do about it? I'm not a manager". After telling her I got the wrong items, she chewed out the people working the window. No apology to me or even an attempt at "Have a nice day". No idea how she has a job with the lack of basic customer service skills she has. And believe me, I already have a pretty low standard for fast food establishments. read more

Honestly if I could give zero stars I would! We went through the drive thru and order ice cream cone. We go charged for a different cars total which was $15 dollars more than what we ordered. When I told the drive thru cashier he yelled for the manager that he did it again. Then the manager said he refund the money back on the card. Well here it is the next day and the money isn't back in my account!!!! Never going to mcsh*ties again!!!!! read more

Worst. McDonald's. Ever. I have come here 3 times recently, the fries are oily, unsalted and stale, every time. The service is cold, unfriendly and mocking. The food is either luke warm or cold to the touch. All sandwiches are so sloppy that it is a gross mess to pick up. I hate that I have to give them one star. read more

This McDonald's use to be great. Throughout the past year the service and quality has continuously declined. I don't really get upset when a fast food restaurant messes up my order, we're humans we make mistakes. But it seems the past 5 visits they literally can't get an order right. Today was the worst though. There was a HAIR in BOTH my egg and cheese McGriddle (which was supposed to a plain McMuffin) and my hash brown. That's disgusting. Especially while we're in a pandemic! I can't only imagine how unsanitary it is in there. Also I can clearly tell it's not my hair because it was blonde and I have PURPLE hair. I hope to see a drastic change or that this location just shuts downs... read more

Welcome to Sleater Kinney swagdonalds where your cheese is on top of your bun and pickles come decorated on your wrapper and onions everywhere for everyone. (: read more

This is one of the better McDonald's in the area. They are friendly, fast and typically get the order right.

Gross. Ordered breakfast here this morning. My burritos were hard and old. The egg in my egg mcmuffin was turning that greenish color because it was not fresh. I asked for mayo on the sandwich and there was more outside the sandwich than there was inside. They also forgot my sauce, which wasn't really a problem because I couldn't eat my food anyway. I was already too far away before I noticed, otherwise I would have went back and asked for fresh food. Instead, I just it away and mourned the loss of my money. I will not go to this location again. read more

God deserves to remove this establishment from being on this planet. Without any doubts, I had the worst cheeseburger I've ever had in my life. I'd rather have that cheeseburger at the picnic that has been sitting on the table for hours and fell on the ground and walked all over. The fries were so cold I feel like they have been outside overnight on the streets of Lacey in the middle of the winter. God have mercy on any person eating here and pray they don't have an experience like this. On another note, the Coca Cola was pretty good. read more

Terrible. I took my two young sons there to enjoy dinner and the kidsplay area but walked out after realizing that we would not be waited on in a timely manner. We had four people in front of us, the person at the counter and giving her order was taking five minutes to order to a confused counter employee and after realizing that they had one person cooking and no direction I decided that driving five miles down the road would be quicker than staying at this place. The kicker was that the manager and another worker was taking their break and didn't care about the line that was waiting for food and to order. We will not be returning. Disgracefull. read more

They messed up my order many times. When I got to the second window they again gave me the wrong food. I highly recommend not coming here. It was not good service read more

really people??/Complaining about the service and the food?? It's not Red Robin..You have to realize what you are paying for. If you're Seattle however, where they get 415hr then maybe a complaint, but be real... read more

Extremely poor service. Girl spilled coffee over order and acted like it was a huge deal to bring me another wrap. She left the spilled coffee on counter while she stomped around and did not acknowledge my thank you for bringing another wrap. Wont go here again read more

What can I say I made it to the window before 10:30 according to my phone sorry sir my clock says 10:30 so much for a mcgriddle take my business elsewhere. read more

Clean, New and a very nice play area. The manager was nice enough to let us play even though it had just closed. Thanks

Okay, so allow me to start off with, I get this is McDonald's and not a 5 star restaurant, but common guys. I use Uber eats to order food while Im at work. I work graveyard. Every. Single. Time. I have ordered from them, there is a delay that lasts 45 minutes or longer. They don't have quarter pounder meat. They don't have the shake mix. They don't have anything. I asked the kid who called me what burger they had that was similar to my order and he started rambling off some weird orders. And you want $15 an hour minimum? How about you earn what you make first. read more

Done with this place! Gave them several chances because we are all human, right?! Missing items every time I go there. And no napkins in the drive thru. Even when I ask, they forget. I guess napkins are a luxury now. Left a message on their facebook page. No reply. They don't even try to make things right. read more

Just watched a little boy throw up on the floor and they were laughing at the situation instead of cleaning up didn't put a wet floor sign out at all would not eat there because of bad hygiene read more

State of the art 21st century version of McD's. The staff was very friendly. Eating area and bathrooms were clean. Large play area completely walled off from main eating area. Other than that its still McDonald's. Would anyone really care if McDonald's didn't exist? read more

This has got to be the worst McDonald's of all time they gave me a rotten cheeseburger it was so nasty it made me almost through up as soon as I take a bake I hope your asses get sued one day and half to shut down screw you mcds!!!! read more

Utterly incompetent and without redeeming value. Fully half of an order for Uber Eats was not included, and the store refused to make it right in any useful fashion. Clearly they are skipping product to pad their bottom line and increase profit margin. Or possibly to cover theft from the till by employees. read more

If I could give this 1 star I would. I had an EMPLOYEE, not watch while she watched crossing the lane to pull in to the McDonald's. She took 2 minutes out of her day to harass me in line and cuss at me until I was able to pull forward. Didn't know McDonald's could hire just anyone but guess so read more

Well I'm a true color, comes to Mc D. Back when Mc D's made it's way to Germany where I grew up, I was deeply infected to the virus. Especially their quarter pounder did the trick . SO being upfront, I go from time to time "fishing" in a different pond "Burger King", but comes to Mc D's there's nothing compared to in the waters of fast food for me. Well enough of it, I'm reviewing this Restaurant here. Well why am I not giving 5 stars, when I'm so in to this brand? This restaurant, eh actually their staff is the reason for it. I use this restaurant at least once a week to get me my Mc D's fix and out of 10 times I'm there, I get at least twice in to it with them. Why? Well either my ordering sucks or their inability to "LISTEN", after all this time, I made it now a habit to check the bags I receive, to make sure that I received what I've ordered and so it happens to be that in those two cases, the content of those bags ain't what I had ordered. The best thing I ever experienced with them was, I ordered my usual load of Quarter Pounder's and eventually they weren't prepared for it, so they asked me to move forward to the waiting space.... 15 minutes later, I had it, turned off my truck, walked in and asked the manager, why my order isn't ready yet?.... He seemed a little overwhelmed and handed me the fires already, so I go back in to my truck to wait another 10 minutes.... Nothing, so now I'm fuming and go back and make certain that everybody in this restaurant understands, that I'm not a happy camper about this service.... Well I eventually got my food, the cold fries replaced and the money received back for their fubar. All in all not cool though, because I wasn't there to free ride, I just wanted my food, nothing else... This this can happen to you there. But still I remain a fan of the brand Mc D's. read more

if I could give 0 stars I would. I don't have high standards when eating at McD's...let's be real...it is what it is. What I do expect is my order in full and correct. Yesterday we had a cheeseburger for my son that was just cheese and burger...no ketchup, onion or pickle...we didn't order it plain. My combo was cold....cheese wasn't even melted. I ate half of it before I couldn't stomach it anymore. Why didn't we complain? Because we had already been up 3 times for missing items after waiting 15 minutes for our food (simple order). It just didn't matter anymore and we had another 90 mins left in our journey. read more

It's McDonalds processed everything including employees. Play area was nice wish they could put up sound walls.

I don't know where to begin. Heaven forbid one should have to talk to someone about ordering food..90% ordering screen. Takes to long and not very user friendly when you have small children.. forgot there food is only for kids taste.. read more

I went through the McDonalds drive through on Marvin Road - ordered the ultimate chicken sandwich, small fries and a beverage. Drove 2 1/2 miles to my home., The fries were as cold as the beverage. The chicken was "sandwiched" between the buns - no seasoning - no vegies and cold. Goodbye McDonalds read more

I had lunch here today, Oct. 15th, and wish that I hadn't. I ordered a fish sandwich and small fries. The fries were cold, and I returned them for fresh fries. My fish sandwich was also cold, and I had to bring it back to the counter! My new fish sandwich was so hot that hot grease burned my chin when I bit into it :( What a major disappointment. read more

Weird stuff happens here, but I leave with a burger. For some reason, I've had better food at this McDonald's than any other.

A pretty standard McDonald's except for the fact that the service is horrendous. They are so slow, I had to wait 20 minutes for an order of fries. Fast food? I think not. The employees act like it's an imposition for them to take you order or help you with anything. Mickey D's, more like Mickey Dont's. read more

Horrible...absolutely horrible. Went there last night with my family to attend a birthday party and will never go back. The "manager" Vanessa has no business being a manager. Everytime the girl who was suppose to be helping with the party came back to the party room Vanessa came and pulled her away. When it came time to light the birthday candles Vanessa told the employee to use a lighter out of her car...when I went to buy sundaes for my family she rudely helped me while yelling at other employees saying "oh so you all leave me up here all alone so I guess I will just get these sundaes!" When she threw them on the counter for me and walked away she was annoyed that when I asked for some bags of nuts she had to quit flirting with a male employee to do something more for me..I could go on and on... Including the abnormal amount of homeless people appearing the be camping in the middle of the lobby. When the mother and grandmother of the party complained about the whole lack of professionalism and attention during the party good old manager Vanessa blamed every other employee but herself when she was the biggest issue! Save your time and save your money and skip this McDonald's! **UPDATE** Very funny that 2 months later a "Vanessa" would like to claim this to be false info. Um no Vanessa I have no reason to make this up, instead why don't you use this as an opportunity to do something positive with the feedback and better you skills as an employee. With that kind of attitude you will never move on to anything better than a minimum wage job and McDonalds. read more

Worst service from any fast food drive through I've ever had. In their defense, I've only been there a handful of times recently, either early in the morning or late at night, but I'm astonished at how each time was a different kind of awful. There was nothing fast about their fast-food service. Once, there was only one car ahead of us in line and no one behind us, and it STILL took 15 minutes for us to get two burgers. The young boys at the window didn't say a word when we rolled up, offering neither an explanation nor a polite apology (which bothered me much more than the wait). I'm not looking for world-class service at Mickey Dee's, but you would think they would have covered the basics at orientation. Furthermore, the orders seem to be either inaccurate or incomplete because their product ran out. I hope whoever is working during the early morning/late evening shifts gets a little refresher on a few simple customer service skills. read more

I just ordered a kids meal, 10p nugget and two of the dollar burgers "mc pick two" the total came to $16.73... I pull away and check the receipt to find out the entire thing is entered incorrectly. The nuggets only had 9, the box broke open and one fell, so 8 nuggets that we're over cooked. No napkins, no straws, but luckily we got double sauce, they must know the nuggets are unbearable. Overall I'll never eat here again. Super disappointing experience, in the food, in the price, and on the service. read more