Food was not fresh. Under staffed they were busy but food been sitting in warming ovens Baconator came without bacon. Took it back they said they had to cook the bacon would be 10-15 min. Washroom needed a deep clean I'll leave it at that read more

Wendy's - Dried out beef patty - Fast Food Near Me - Lacey, Washington

Disappointing. Wendy's used to be the top of fast food. No more, and this one in Lacey is no worth stopping at. Two staff were working hard and the others were slow and goofing off. Our sandwiches sat on the counter for five minutes while they cooked chicken strips. Then, one staffer questioned if the chicken strips were burned. Fries were cold as was the sandwich. Wendy's fries also used to be big and the vest. Not any more. They are just like McDonalds. Ugh. Wendy's has universally gone down hill since Dave is out of the picture. Arby's and McDonalds are next door. Go there. So sorry for the two employees working hard to make up for a slack management and co-workers. read more

Service is not fast, yet it's more casual. 10 min in DT line another 15 wait for complete order. There is no sense of urgency anymore in fast food. read more

This used to be my go-to Wendy's when I first moved here but over the last ten years, it's really gone downhill. When you ask to take out or add extra ingredients, it's normally never correct. The fries that used to come out hot and mealy are now brown and disgusting. I don't dare sit inside. The last time I did, everyone's order was wrong and we kept having to go up to the counter. It's generally dirty because no one takes a rag with sanitizer on it to wipe down the tables and chairs, the condiment station is normally fairly bare, and the employees, if you're lucky, you get one who knows how to do everything then everyone else is all trying to do what they say but they aren't being trained properly. It's pretty sad because I have a Wendy's closer to my house and I was willing to drive across town but I can see that this one is no better then the other. I worked fast food when I was younger. We took pride in being the best location, even if it didn't get us anything in return merely because we wanted everyone to come visit us. Now, it's kind of pointless to treat yourself out to a quick and tasty dinner because it doesn't exist any longer and it's not a treat. read more

This is my Wendys. I live in Olympia but ever since they closed the dining room and only serve through the drive through at the Olympia location, I stopped going because that line is ridiculous. Have they opened the dining room since the last time I went there next year? I don't know because I've never gone back. Wendys burgers have never been the reason why I go to Wendys. I used to go back in the day when they had the $1 menu. A chocolate frosty, a loaded baked potato, and a chili with all the toppings for $3? They don't cost that much anymore, but still that menue endeared Wendy's to my heart, so I have to go to Wendys somewhere and around here, Lacey is where it's at. When I last visited, the cashier was in such good spirits. I asked about buying the baby frosty tag for 2024 and we totally bonded over that, her telling me that she bought a bunch of them for her family. What a great idea! The staff was working super slow and she apologized for that, so she brought out my peppermint frosty to enjoy while I waited. I love her conscientiousness and desire to give good service even if her coworkers weren't feeling it. Because of her, I didn't mind waiting. I wish I remembered her name because she was so cool and she took a two star fast food restaurant and made it into a four star experince. read more

I've been going to this location for around 7 months I am a manager at another business close by. The two individuals at the counter are great when they are allowed to be. This location puts individuals in cars over customers actually standing at the counter and it's irritating. I get it they make more profit funneling the cars through as fast as they can and ignoring the few that actually go in. I went in on Sat Feb 7th at around 3pm a lot of drive through I went in and ordered waited and waited I look over the guy in front of me has his food and is eating so I figured mine was next but nope after 5 min I'm still waiting. I finally have had enough of waiting I'm on lunch and need to go so I just want my money back but I can't even get an employees attention because they are ALL focused on the drive through. I said excuse me twice and loudly but to no avail. Finally just walked out but not before two customers from my store who were standing behind me (I told them what was happening) and they said the service here is terrible. I'm not sure about anyone else but I'm sick of these greedy companies charging ridiculous amounts for below average food and none existent or half assed service. I was going there about three times a week it will now be Arby's or McDonald's which is on either sides of Wendy's. The $7 dollars they received was worth loosing a customer over and it won't be just this location. Haven't been in ihop in a decade because of bad service and charging me $3 for two tomato slices, lol. People in cars over customers standing at the counter it's the corporate American way. read more

Ok, this is my fav Wendy's. My order is ALWAYS correct. My food is ALWAYS yummy. And, the customer service at drive up is ALWAYS nice. You can't beat Wendy's prices either. read more

very rude staff, waited in line for over 20mins an i didnt even receive my food as I was waiting for them to bring it out also wouldn't let me use my app through drive thru read more

Had breakfast for the first time here. Let me tell you wendys breakfast is slept on! I dont know if it was because I was hungry. I drove up, no line, and ordered the #1 which is the maple bacon and chicken croissant sandwich meal. It comes WITH STEAK FRIES!!! Seasoned perfectly and cooked well. I think ill try to try the rest of the breakfast menu. read more

Wendy's - Maple Bacon Chicken Croissant Sandwich - Fast Food Near Me - Lacey, Washington

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The drive through worker with no education telling people they don't need straws for their frostee and give out spoons and won't give a straw cause his experience is that the frostee is to frozen. read more

I get the reviews now. Should have read them first. Let's start off with Devin. He is a jerk, condescending to questions, impatient and snarky. ZERO business working with people. He sets a horrible tone. I had not been to Wendy's in a while. Now I probably won't be back. The chicken sandwich has changed drastically. Not the same quality or size. The Sliver of lettuce covered 1/4 of the sandwich. For the price it's just not a good value anymore. read more

I get why my husband doesn't like coming to this one. Homegirl kept looking in the bag then finally handed it to me and got stopped by someone off to the side, she asked them if the bag was for me, they said yes. It was my fault for not looking into the bag to make sure everything was correct. I got the #1 just the sammich and seasoned fries. I didn't need a drink as I already had coffee from DB. Got home and saw they're just regular fries. I had myself ready for some tater wedges. The fries were still pretty good but seriously the suckiest thing is having a craving for something, order that thing... to not get what you're craving. Should be a crime to do that to someone. read more

Wendy's - Apparently regular fries are the new seasoned fries. Good to know - Fast Food Near Me - Lacey, Washington

SLOWEST FAST FOOD EVER!!! I love Wendy's but something has definitely changed over the years. This location is possibly the slowest "fast food" ever! The drive through line will take at least 20 minutes every single time. Inside is no faster. It's almost like they need to go grab the meat from another location, inspect it, cook it a few times, then put it in bags that they also had to go grab from another location. read more

There was a car accident in the drive thru so I went in to order. The girl who was supposed to be taking orders was assembling other orders, mostly from food delivery services. She was literally standing there waiting for food to be cooked rather than taking orders from the huge line that was growing and getting orders together that didn't need cooking. I ordered a salad and she could have just grabbed it, but no, I had to wait for several orders to be cooked first. She was also very rude. read more

We were actually impressed everything was made right/included in our big order but then we come across this.... A hair fully wrapped around the chicken nugget. Zero appetite after finding this and all food was thrown out. $20 of food wasted. read more

Wendy's - a fried chicken breast and french fries - Fast Food Near Me - Lacey, Washington

We recently stopped here on the way through town. The food was very fresh and our order was all good, despite several customizations. Staff was friendly! read more

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Always fresh and hot food. Their drive thru is always so slow though. Love their new garlic fries.

We do Wendy's drive thru often, so much that I'm sick of Wendy's. Three quarters of the time they forget an item once I get home, so I've paid for an item I didn't get. Their carelessness and the stupid stickers they put on the bags are worthless. Their food is so-so, and definitely does not look like the pictures. But one-star for their inability to double-check the orders to make sure everything is in the bag. read more

Bad day, depressed, came here not knowing why I even came here. Left with a delicious cookie frostie, double cheeseburger and a four piece nugget. All of this is so delicious. Wendy's is my top favorite place to get anything burgers within the fast food community. But the frostie could use some more cookies and the new BBQ sauce is too sweet compared to the old one. New BBQ sauce tastes revoltingly awful. Guy at drive through ignored me saying hello, lol. read more

Wendy's - Cookie frostie with already some bites out of it. Could use more cookie bits! - Fast Food Near Me - Lacey, Washington

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The dumbest employees work here. Can't even send out correct orders. Terrible terrible service. Employees have no common sense .

0 Stars if I can, i would recommend the shit under your shoe before i recommend coming to this wendy's! staff is absolutely horrible...i wish i was some karen exaggerating but they were fr the worst customer service. read more

This location needs to staff more closing employees. Friendly service , but Way too long of a wait for late night.

Everytime me or my girlfriend go to get fast food we usually pick Wendy's but I would honestly advice avoiding this one. They will always mess up your order, they do not know the Difference between a #2 Baconnator an a #1 Dave's Double. Your Baconnator will always end up as a Dave's Double with no Bacon to be seen with night shift. Honestly giving the fact Dinner Rush to Close is a rush. But every time. Better off going to Fred Myers an buying a pound of beef an bacon, a pack of cheese an call it Wendy's‍ read more

they have some stupid policy where you can only pick up 2 mobile orders per car, because for some reason(that no other fast food place does) they make the food when you get there instead of making the order while youre on the way. friends and i were doordashing and i placed an order while we sat in a 30 minute line(i figured i could get food while we're here) the girl at the window who explained everything very smugly, just said when my order was placed and that they can only give out 2 orders per car. absolute waste of my money, change your stupid policies lmao n stop being lazy. read more

Old style McDonald's breakfast timing. Standing in line at 10 30 and they closed breakfast. This didn't for Micky D's ain't gonna werk for W's. read more

I love their burgers and breakfast croissants. The service is slow, though. The staff have always been nice and friendly. Just think they have the same problems a lot of employers have, finding enough good people to hire. read more

Took me 5 minutes of sitting at the speaker and a few minutes of sitting at the window before a worker finally came and told me the computers were down. You guys should have a sign posted or have someone ready when you get to the speaker to say the computers are down, i shouldn't have to wait ten minutes. read more

I will have to start traveling farther to a different location. This location consistently "forgets" to put the sour cream that I've paid for, into my bag. I also get pickles in my burger when asking for no pickles. This is why they don't deserve more than minimum wage. read more

Come here on Veterans Day 11-11-21, lobby locked and closed. Drive thru with no escape or space or room, filled to the main road and entrance, get stuck waiting just to leave for 20 minutes without even getting the free Veterans Day meal. So fun, ruined my day.. read more

I placed a mobile order. When I arrived the gentleman working the window told me it was too late to get my food because breakfast was over. I said that was fine and said I did not want lunch and asked if I would be charged, he said no however my card was charged anyways. read more

Can you say Baconator!!? This is one of the first Wendy's in town. I remember when the built it in between the McDonalds and Arctic Circle...the memories. Anyhow swung in for lunch. Had the Baconator, fries, and a soda. The burger did have an impressive amount of bacon on it. Was a tasty burger. Fries were toasty hot, and the use Sea Salt which gives the fries a great taste. Wish this location would get the freestyle soda machine as I like the choices, but the lemonade was good. Oh yes, the customer service clears were very friendly and the food came out quickly. This was a noontime visit. read more

While this Wendys actually serves you food in less than 10 minutes in the drive thru (unlike West side location) they don't always get it right. Advice for this location - check your order before you drive off, unless you like not getting what you ordered. read more

Super disappointed. I used to love this Wendy's but over the past year it's just been ridiculous. I got tired of my order being messed up, missed order notes or wrong food all together. The manager was actually rude to me when I called to let her know I had received the wrong sandwich so I stopped going there. This morning I thought let me give them another chance it's been about 6 months since I have ordered there. I was wrong. Food was cold coffee cold and NO SAUCE so I had to eat dry breakfast potato's. Just overall disappointed. Please do better. read more

My husband and I went to Wendy's in Shelton this afternoon for lunch. I had a strawberry salad and he ordered 2 double cheese burgers. Took it home to eat it when we discovered they only gave him one burger. This was my 2nd time I had one of their salads and they are good but the 2nd. window is where they messed up on the burgers. Just might have to go back to the burgers joint on 1st street.. read more

I would leave a negative review if possible. Danielle the manager hung up on me as I called to get a refund on my rotten sandwiches for my employees. All vegetables were no good. She wouldn't give me a refund nor give me corporate number or email. I spend a lot of money there for my employees for lunch. And will never return. She could use some training in customer relations as she is not good at taking negative criticism nor giving me a return. They were not busy at all. read more

Love Wendy's burgers, out of all the national chains here- I would have to say the burgers here seem to be the freshest tasting burgers out of all the national chains. I also like the Chicken Nuggets here the best out of Wendys. Burger King and McDonalds. The Fries however, unless you get them hot they suck. The beverage choice's here I dont care much for since its Coke products and this location last i went didnt had the free style machine, so I will either go with Root Beer or the Strawberry Lemonade. read more

Wendy's - two cars parked in front of a restaurant - Fast Food Near Me - Lacey, Washington

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James working the drive had amazing customer service quick and friendly and good! Will be returning

They seem to be very understaffed but you can see at least 10 people in the back just wandering around chatting while you wait 30+ minutes to get help at the counter. There's one girl there with red highlights who's really on top of it but she's stuck taking orders, putting the items in the bags, getting together delivery orders to go and then people are yelling to her from the back to get them something for their drive thru order. Idk how she can stand working there being the only competent employee and the only one dealing with the growing line in the lobby. As I wait for my DoorDash orders I watch people stand in line waiting to place an order for 15-20 minutes. And then she has to run around and put the orders together between customers. Stupid system they have here. She always gets it right but the times another person helped out I'm missing half the items and the drinks. They need two people at the counter. The people in the back are doing 1/3 as much work so I'm sure they can spare one to work the register. read more

Honestly, one of the worst customer service experiences I've ever had. I drive for Uber and accepted an order at 9:05pm. I got to Wendy's and was in the drive through line per the corona protocol around 9:10. I sat in the line for about 25 minutes until I got to the box where normally I would say I'm here for an Uber pickup. I was told to please wait for another 10 mins while the cars in front of me were cleared up. Finally I said I'm just here for an Uber order, thinking they probably already had it ready. Only for the person to respond, they were out of almost half the items for both orders I had. I had been in line for 30 minutes and they couldn't check the order at some point before then? The order refunds were processed on his end. And finally 40 minutes later I was able to leave. With cold food for the orders 30 mins later than expected. "Manager" was obnoxious and unprofessional. He leaned out the window, in my face, and was telling me how he had been off the day before and was off yesterday and needed more time off.. I could only think uhm this is your job ? In total there was probably 15 cars in the drive through during that 40 mins I was there. They should have easily been able to handle that volume. read more

Great place if you want to waste your money. Failed to give me my complete order, of course, in the drive through. When you call, in the new era of delivery, to tell them, they say "we'll fix it when you come back again ". Most of us don't eat crap too often. These are the same people that want $15 an hour. Today's younger generation should just fall off the planet. read more