Food was fine. Services was very substandard for a McDonalds. No napkins in curbside bag. Ordered at 1014 - received 1039!!! No apologies - unorganized. Understaffed - do better. Cannot blame the holidays ! Many unhappy customers when I had to walk in and get my curbside order read more

Been road-tripping across the west coast, and the staff here shocked me in how they treated the elderly people! They are patient and work very well, keeping the facility very clean. In the restroom they even have a trash can for insulin shots to be thrown out which is great. I ordered through the online app and was impressed by how fast it came out. read more

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This place has terrible service. Every time I've gone here they forget AT LEAST one thing, in addition to no sauce even though they ask about it at the speaker. Tried to knock on the window and honk my horn to get them to fix it and they PURPOSEFULLY ignore me. I can see them look at the screen with the camera waiting for me to drive off. The manager has not once smiled or said anything friendly that you would normally expect when interacting with a human being. This McDonald's sucks, if you can help it order somewhere else so you can make sure you'll get what you paid for. read more

This was the worst McDonald's I've ever been to. Order was slow, cold, and incorrect when received. Milkshake machine was leaking on the floor. Garbage was overflowing, bathrooms dirty, tables not cleaned, and floor sticky. Workers lacked effective leadership. If I could give no stars, I would. read more

Ordered counter pickup only to find that the lobby was closed for some bulls--t party. They took my money and the app wouldn't let me cancel my order or get a refund. read more

McDonald's - Fast Food Near Me - Lacey, Washington

These are my pictures and the review would be zero stars when I called the store to let him know about this. The rude manager said what would you like me to do? I would like my money back, but I can't seem to get that hung up on me so I called back to get corporate number hung up on me again and now my number is blocked go straight to voicemail. Didn't even know McDonald's had voicemail so thank you Slater can you McDonald's for wasting my 1299 on this Grinch meal when I didn't even get to eat my food read more

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Is it just me or do these sandwiches keep getting smaller? Ordered in the App, picked up from the counter. Sandwich was hot cheese was melted, tasted like any other egg McMuffin I'd get at any McDonald's around the globe. Fast, easy, consistent and cheap. read more

McDonald's - Egg McMuffin - Fast Food Near Me - Lacey, Washington

This spot used to be so good for a McDonald's. Something changed. Service went downhill. Wait times are insane even when they're not busy. Food is cold more often than not these days. Bummer. read more

McDonald's - Lower price at nearby location than... - Fast Food Near Me - Lacey, Washington

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I placed an order for curbside pickup. I arrived and typed in my spot number. Waited, then waited some more. Eventually called the restaurant because nobody was bringing me my food...no answer Update 1/23/25 - NEVER got my money back for the order I placed and never received on Christmas. Trash location read more

A month ago we had our sons 5th birthday party here and it was so much fun! Braden was very helpful with setting up the date and details, never acting like we were bothering him when we asked a bunch of questions. First off it's FREE! You only have to buy at least 6 Happy Meals, we ended up buying 20-25 so that was easy. Looking for places to hold his birthday was upsetting due to fees alone, everywhere is so expensive. So when our son asked about McDonald's and we inquired it was a huge relief. They do have a cake but you don't have to purchase it, they don't mind you bringing in an outside cake. We had about 15-20 kids and while the birthday room only holds 10 people we used the main room (it's not private) and some of the older people hung out in the room. The staff was AMAZING!! We had a lot of people, we bought the Happy Meals but most adults bought food so they were busy busy but were always smiling and offering help and asking if we needed anything. They were wonderful! More than one kid came up and told me they were having so much fun and our son told me "THANK YOU MOMMY THIS IS THE BEST BIRTHDAY EVER!" And lots of the parents told us later their kids had so much fun. It was loud, the kids chaotic and joyful and we are so happy with how it turned out. Thank you Braden and the rest of the McDonalds staff for a wonderful day! We highly recommend this as a birthday space for your kids!! read more

McDonald's - Cake from Olympia Albertsons - Fast Food Near Me - Lacey, Washington

I hadn't been to McD's in a long time. I got a fish sandwich. It was the size for a child's Happy Meal. (My guess) This is very demeaning to the customer and to the business, I feel. It says the business is chintzy. I'd rather pay more and get a satisfying portion of fish. Since I don't eat beef, I will not be going back. read more

The workers are friendly. My only complaint is that the breakfast English McMuffin is no longer toasted. It's like a microwaved floppy mess. It is actually very quite good if it's toasted to the point of light burning like they used to make it years ago. read more

The food was amazing. The best sausage egg muffins I've had in awhile and the staff was super friendly and helpful. I would definitely recommend this McDonald! read more

Best McDonald's ever! Live the service and the restaurant looks like new inside. Our food was great and the app has a lot of great deals. Serve is amazing and the PlayPlace is great too. Highly recommend. read more

The management team at this location sucks. They have forgotten parts of my orders a few times now and then when they attempt to correct it they tell me I need either the food or the receipt but then tell me I need both when I'm there for the replacement, so which one is it? Fries are almost always cold, burger patties are obviously very old and hard and small from sitting there for so long, the drinks are never filled up all the way, play place is usually a disaster and they have the bathrooms locked. Skip this McDonald's and go to a better one read more

Getting parked for 2 kid cheeseburgers only ketchup after sitting in the driveway for 15 is bs

Not sure what it is with McDonalds but they've really been doing disappointing lately. I GET the fact they are a fast food joint but really should care about the quality of food they are putting out! PERIOD! It shouldn't be hot or miss when you order a regular item on the menu. You'd expect to get the same thing regardless what location you go to! MANAGEMENT you really need to train your employees right! I mean would you want to eat a rock hard McGriddle for breakfast? Or feed your kids/family that? When I go to McDonald's it's out of convenience but TRUSTING I'm going to be satisfied and happy with my order. Yes y'all made it right but I shouldn't have to turn around and ask to have it re made because you guys are rushing and allowing stuff that's been sitting there and old to go out that window!! This is the 2nd location in Olympia and not the 1st time. I will be reaching out to headquarters! And WILL NOT be buying from any location in Olympia, THANK YOU! read more

Stopped here on a road trip. Food came out pretty quickly, but it was after 9pm and there was not much traffic out so speed is kind of expected. The whole order was accurate, including the "no onions" request on one burger. Fries were hot. Staff seemed friendly and efficient. read more

Real rude people here to be working at McDonalds ? The short fat lady yell at me for asking why the restrooms were locked she told another employee to buzz me in. It's there whole attitude towards customers if there was anyone at the counter I wouldn't have ask the short fat lady about using the restroom.Also the food was cold and the burger was over peppered So folks avoid the resturant at all cost save yourself time and money from this location minus 0 rating ‍ minus any read more

I was calling them to say they did a really good job making my frappe! They dressed it in caramel how I wanted it and I didn't even ask for the specifics! But they hung up on me read more

Ordered a triple stack McGriddle, a chicken McGriddle, a chicken biscuit, and hashbrown... Received 2 cheeseburgers, a sausage McMuffin, large fry, and an apple pie for my LONG ASS WAIT at the 3rd window while a dozen cars kept passing by with their orders. Why did I wait so long for an order that was not even CLOSE to what I ordered. None of it was right, how do you do that? read more

Unacceptable large fries! Long wait, they were cold and old. Surprising with the amount of patrons in drive thru read more

McDonald's - Large fries - Fast Food Near Me - Lacey, Washington

I'm torn on this review....its a McDonalds....best fries in the world. Counter Staff are always friendly. They even added some self service order Kiosks....how cool is that. I am giving two stars based on my last visit. I ordered a quarter pound with cheese. The burger was literally raw. It had so much ketchup on it I didn't notice it until about half way through. I lost my appetite. I pointed it out to a manager, but they really didn't seem to care. Now granted, I like my burgers on the medium rare side, but those are from places that serve high quality and well taken care of beef. I want my frozen commercially prepared burgers to be more on the medium + side. read more

1 word, NASTY! Came here for a quick lunch, not our first choice but goodness it was convenient. The food quality is definitely poor, service is poor and trust me, it's just not where you want to eat, even if you're hungry. I ordered a plain double cheeseburger with mac sauce (x2) they gave me a mcdouble with the wrong meat (looked like big mac meat) and a tiny drop of mac sauce which drove me nuts because they charged me 30 cents! I ended in throwing it in the trash. Too bad it was from the drive through, because if we dined in, I would've returned it. The fries were cold, and man oh man, how sad was I. My hubby ordered 2 double cheeseburgers which came out fine but cold! So we're his fries. It was terrible. Never came back again, really read the previous reviews, they're not lying! read more

This McDonald's took over 40 minutes to get me two fries and while waiting I witnessed a woman who had been waiting over an hour for her that was incorrect. She remained calm and I understand under the busy circumstances the managers may have been busy but were rude to the customer after she remained calm. Additionally, another woman waited about 25 minutes before they came to take her order. I DO NOT RECOMMEND going to this McDonald's during the evening. read more

Called McDonald's and asked for a manager a woman came on the line and I asked if I could please get my W2 form for taxes if possible the lady was rude and short. I was not getting any kind of settling feeling . he call so after occward once I asked if she could please leave my name she said yes then hung up i had to call back because the lady never took my name. The gentleman who answered after was much more helpfull. He took my name and I felt like I was herd. read more

Got my order and was missing my Medium fry and one of my 10 pieces. I call in and the person stated that the drive thru person tried to tell me he had the rest of my food in another bag. I could barely hear him when he spoke and it sounds like he told me to have a good evening. Won't be going back anymore. read more

One word... DISGUST It was so messy in there and the manager (a white female with brown hair) was being very disrespectful and not acknowledging customers as they walked in. My father,brother,and I stood there for about 10 mins waiting until someone who was seemingly doing all the work (an African American male) finally helped us. So disrespectful she does NOT deserve to be manager.. read more

I went there yesterday as a walk-in in drive thru since my car broke down. The sign said that drive thru walk-ins we're allowed until 7pm. I went there at 6:30pm. The cashier switched places with another employee and she claimed that they have new owners of the franchise at that location so they could not honor the sign that says that it is okay to walk-in in the drive thru. I don't think it's very difficult to honor the sign or just simply take it down. I think they denied me because they thought I was homeless or a person of color, most likely both. Who knows? But you're better off going to Wendy's nearby. Their lobby was opened at 6:30pm and it's cheaper, taste better. Avoid trying to argue with employees who don't care that you're hungry and go with convenience (Wendy's)! read more

Disgusting!!! Today we stopped in for some cheap drinks and ice cream. Some kid puked in the play structure slide. So, male employee climbs up with a spray bottle and a dirty white rag. He squirts the puke area and wipes the area with his dirty rag. (Plus, did this with bare hands NO GLOVES!!!) Climbs down to go to the trash can, where I figured he would toss the rag. He SHAKES THE RAG OUT AND CLIMBS BACK UP AND USES THE SAME RAG to finish "cleaning"... So we left. True story.... read more

Food was fine but the wait is horrible. I ordered a Chicken sandwich and 4 piece chicken nuggets. Expecting standard mcdonalds service, i was disappointed in the long wait for these 2 items don't go to this establishment. read more

My husband and I needed to grab food on the run today. I grabbed a mcbiscuit and he grabbed a burger. He asked for BBQ sauce for his burger and 2 ketchup. The staff member said it would be 27 cents for the BBQ sauce and the ketchup was free. Ok, no problem. We ended up with one bbq sauce and 15 ketchup. Then she let us know why she thinks that is a "stupid rule" to charge for BBQ sauce. The biggest issue -- no napkins. We should not have to request them separately. Ugh. read more

Started out lobby was closed so my grandson was upset because I told him he could play on the toys. So we went thru the drive thru, I ended up paying for someone else's order so they ask me for more money, I asked for all the receipts so I knew what I was paying for and they told they couldn't supply those to me because other transactions had been done. So ended up coming home to check my transactions to make sure. Then as I was waiting I decided to check my order and it was all wrong so they had to do it again and people behind me were getting impatient. Place is a joke, as I was sitting at the window I noticed lots of people standing around with there thumbs up there ass and the reason why the lobby was closed is because they didn't have enough staff.FUCKING JOKE read more

Went in today and had breakfast, ticket 205 while ordering breakfast we asked the cashier for the bathroom code to use the bathroom and she would not give it to us, instead she walked out from behind the cash register and opened the door for us. WTF??? First and last visit at this location. read more

Super fast service! As soon as i was done paying my food was ready and it was made to order! The gal at the front was super friendly too! read more

McDonald's - So so good!! - Fast Food Near Me - Lacey, Washington

Extremely positive attitude by all staff here during my road trip. Clean, friendly people, and efficient.

Great location and nice, new updated play area with clean tables, high chairs & private Birthday room. Fast & friendly service, I know my kiddos are going to ask to come back soon! read more

McDonald's - Updated Play Place Gym area, was perfect for my 4 yo, and a little toddler area for my 2yo. - Fast Food Near Me - Lacey, Washington

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Staff was super friendly and got exactly what I wanted. Plus their soft serve is actually frozen, unlike dq across town. Thank you!

I have a short list of places I wish I could give a ZERO star for and this McDonalds just made it. It wasn't about the food or the establishment, it was all about the customer service. To add injury to insult, the horrible customer service came straight from the manager whom I asked to speak to. Started normal enough, order your food and wait. In our case we waited...and waited...5 minutes-person after us gets their food, 10 minutes-another person gets their food, 15 minutes-yet another person gets their food, 20 minutes and still no food. So my wife inquires from the manager who told her that it takes 3 minutes to cook the chicken and mentioned that he already told her that...which he didn't. So 20 some minutes later we finally get our food and I decided to talk to the manager and asked him in the spirit of customer service what's the deal and how ridiculous it was at a fast food restaurant to have waited so long. Looking annoyed he gave me the same spiel that he gave my wife, a quick sorry and nothing more he can do and turned his back on me before I could respond. So my part I will admit, I asked him why he was being such a "dick" in which his response was to tell me to leave with my wife and 3 year old or he'd call the police. Well, I understand that "We reserve the right to refuse service" business rule so I did, but not without getting his name so I knew who to complain about to their corporate office. When I asked for a pen to write is name on my receipt he threw his pen at me and when I asked him, "did you just throw your pen at me?" he responded that it slipped out of his pocket. Now just like many people, I've eaten at many a McDonalds in my time and even worked at this very one back in the day and this manager has got to be the worst I've ever encountered, and to top it off a terrible example to his team. This was one of our regular stops when ever we passed through Lacey/Olympia, but now it was our last and depending on how my complaint to McDonalds goes, I may be done with McD's anyhoo. I like Jack in the Box better anyways. read more

I love this location ! Trish, the manager on duty was super amazing and made sure to have me try my drink as I had her add sprite to my frozen strawberry lemonade !(a must try! Just ask for 1/4 sprite and 3/4 frozen lemonade, it gives and extra edge to the drink! ) they have always been amazing, super friendly, they chat/ engage in small talk while you wait, never rush you and food is always fresh. I will continue to visit this location over the others in the area. Again a special thanks to Trish ! read more

McDonald's - Fast Food Near Me - Lacey, Washington