Five stars for super friendly customer service. Traveling on I-70, I ordered on the app and went inside to pick up my order. I was surprised by a very friendly welcome, and smiles from the employees. A pleasant greeting, sincere thanks, and "Safe travels" is above and beyond the usual McDonald's experience. read more

I ordered a french fry and a Frappuccino and it took over 30 minutes for me to get it. There was four people in the lobby and the employees were only focusing on drive-thru and us customers in the lobby were complaining and they act like they didn't care. I would give it zero stars if it would let me. read more

The service here is the absolute worst I have ever experienced from any food establishment in my life. It takes forever to get your order n by the time you do its missing things and cold read more

Chris is amazing. I went to the counter because I was having an issue with mobile app ordering. He saw the problem & immediately knew what to do today rectify it. Thanks so much. #HappyTrucker read more

Curbside pick up, girl soft smile and kindsandwich hot and humbling. Always a great ambiance inside but today I stayed introverted read more

McDonald's - Humbled - Fast Food Near Me - Knightstown, Indiana

Customer service was great. I only waited about 1 minute. The place was clean. I go in almost everyday for breakfast and sweet tea. Employees are very nice and helpful read more

Why does this McD's act like lunch is a surprise EVERYDAY??? I work in Knightstown and the lunch options here are minimal. When I do order from the McD's at the Love's Truck Stop, it should only take 15 minutes from leaving work, picking up food, (that I alway order on the app) and the drive back...giving me plenty of time to eat. This is the second time that I waited over 20 minutes for a filet o fish and a med. fries. I don't understand why they can't get it together...especially at lunch time. When I pulled up to the window, they said the filet had just dropped and it will be 2 minutes, and to pull over to spot 4 of mobile ordering and "it will be right out". After 12 minutes of waiting, and other orders coming out, after my order, I went inside to see what the hold up was. I was informed that they had to drop another filet. An additional 5 minutes inside gave me 9 minutes to get back to work and eat. Didn't happen. I got back to work and ate cold food at my desk. They need some intervention...... read more

Never once have I received napkins or ketchup when I explicitly ask for them. The lady with the bonnet and skirt is the best employee there though, so kudos to her, she's the only reason I won't give one star read more

Breakfast this morning was superb they were busy this am as truck stop locations usually are. Stopped for a quick pee and grab a sandwich before we continued on our way. I was asked while placing my order on the screen if I was finding everything alright; then when we were done we were greeted again and provided with our fountain cup. Once our order was called the kind lady told us fresh coffee was being made and we would have it momentarily and apologized for the wait. We decided to sit and eat while we waited; Caleb brought a larger cup of coffee for our wait and then swung back through to ensure everything with our order was good. When's the last time that's happened at a fast food place?!? We've stopped here before at lunch or dinner time and if I recall it was a train wreck; so perhaps they've got the kinks worked out and staff is working like a well oiled machine. I must say I'm impressed, haven't have service this good at a fast food joint inside the US since I was a kid probably. read more

I can't imagine working at this location. All of the customers are essentially jerks, but somehow the young man on the register this morning, just kept smiling and being pleasant as he did his job. The food was taking a while to come out and he took the brunt of the anger, but regardless of the fact that no one thanked him, or smiled at him, or was remotely pleasant to him, he kept smiling and giving great service. Kudos to this young man! read more

Stopped in here on the way to visit friends at Jellystone Park Campground Sunday. We were pleasantly surprised! We live in Greenfield and our McDonald's has been a horrible, hot mess since it opened;the food, the service and you name it. It was an awesome change to be greeted by the staff and with a smile! The food was all hot and fresh and the dining room was super clean. We were quite impressed by the cleanliness being as it's connected to the gas station and super busy. read more

Slow. Food quality is not like it used to be. Nice people. Poor management. Been shut down more than once before. Ambiance is ok but needs help. Not just complaining and nothing against people or personalities. Just needs assistance. Thanks. read more

We've been to the drive through on two different days. The first time we waited only to be told the drive through was closed and we had to go in if we wanted anything. We gave up and drove away. It was on a bitter cold winter day. Today we waited 15 minutes to get to the speaker. There were only two cars in front of us. We gave up and drove away again. read more

Needs new ownership/Management, Expect about a 30 minute wait and the order to be wrong when you get it. Have never seen any condiments available or working. There is a Subway attached that I have never had any issues with. read more

Hair in my food .. would not answer the phone . I tried several times to reach them . As a trucker we usually get our food to go .. so I'd already left and was going down the road when I discovered a hair . read more

Is there a no star? After 15 minutes waiting at the drive thru I left. Started with an extended wait to place the order then nothing. The only car in front of me was at the window when I pulled up. Keep driving or try Burger King across the street. read more

They took my order in the drive through, and then closed by the time I drove up to the window. What!?

Slowest mcdonalds around who doest make there burritos before shift on a saturday!?Breakfast Burritos

It's very rare that I visit McDonalds and even more rare that I would actually have a good experience. I came to this Micky D's on my way to visit family in Ohio. It's one of those gas station/drive thru experiences. The drive thru is on the left side - which is a little strange... However, we ordered breakfast around noon and the guy taking our order was professional and quick. When we got our order, it was super quick, considering there were 4 cars before us. When we got to the window, the kid was very polite and even apologized for the wait. I was like... Uh... What wait? So that in and of itself impressed me! Great service! I ordered a sausage, egg and cheese sandwich along with an iced coffee. The sandwich actually looked like it could have been in a commercial vs. being slapped together which is my usual McDonalds experience. Lastly, the iced coffee was perfect! Everything in me wanted to give this place 3-4 stars but this location was on top of it! 5 stars it is. read more

McDonald's - Iced coffee - medium - Fast Food Near Me - Knightstown, Indiana

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I would give ZERO STARS if it were possible! As a truck driver, I frequent this Love's and swing between the McDonald's and Subway on a regular basis. I also stop at a lot of other truck stops and restaurants, but this McD's is by far the worst restaurant I've ever been to when it comes to slow service. Two days in a row this week I had to wait 10-15 minutes at the counter just for someone to come over and take my order. Then had to proceed to wait another 15-25 minutes just for them to get my 3 cheeseburgers and fries done. It was a 45 minute wait the first day. 25 minutes the second day. This is utterly ridiculous! I'm understanding, I've worked in fast food before. And so I would compliment the staff who were working diligently and hard, but none could be found here. Just employees mindlessly walking around leaving refrigerator doors open, going on break, complaining about living 3 hours away and only having 2 hours of sleep before their shift, messing up other people's orders, the equipment was broken or not properly maintained, etc... This might be understandable if the place were busy. But it really wasn't. If the owners see this review: Maybe it's time to hire some skilled managers for a change? read more

Your average McDonald's --there's only so much one can write but I felt inclined to post a review after a pretty sub-par customer service experience in the drive thru. This location is attached to a large semi-friendly gas/diesel station right off of I70 east of the Greenfield exit. I will admit that I was fairly confused by the layout of their drive thru and ended up driving all the way around the entire lot before figuring it out and from reading other reviews, it appears I'm not the only one to have had this issue. Once I uncovered the ordering station in the drive thru the person on the other end was either in training or fairly absent...I would order and then there was a long gap of them talking/not responding to me...followed by me asking "hello? did you get my order"...again, more banter, silence, delay. A little shit-show-y to say the least. The food itself was on-par with McDonald's standards. read more

McDonald's - the front of a mcdonald's restaurant - Fast Food Near Me - Knightstown, Indiana

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Most expensive McDonalds I have been to. They even charge extra for Nugget Sauce over 3. I get 5 sauces for a 20 PC nugget. Never been charged extra. Whole meal was @ $5 more. They didn't supply napkins. No one was happy about their service at the time I was there. There is a BK across the street. I recommend giving them a try instead. read more

Terrible terrible terrible..... the workers were cussing with small children in the lobby!!! You get your food fast but if you order a drink good luck. I waited 15 minutes for a drink!! There was about 5 people in the lobby who all had food but we were all waiting on drinks! read more

This is the slowest, most incompetent McD I have ever been to. Orders take forever equipment is broken for months, buns are stale. It has been that way for years. After this long, it is not the workers fault, it is not the managers fault. It is the owner's fault. Corporate really needs to get involved. read more

Just pass it up! It has 2 stars for a reason. I wish they would get this McDonald into shape. The guy at the window in the drive in is very rude. Always check your bag before you go. They get the order wrong every time we go. I think today was our last visit though. Just beware. It's a rough place. read more

Worst McDonalds ever! Out of Lg Cups today! Had to repeat my order multiple timrs for a drink, fries & salt packets. When I got to the food window I was there for 5 min with no acknowledgement. When I got my order finally with a smaller drink than I had wanted, the bag had zero salt packets PLUS zero napkins. I had to ask and even if the salt was net heard on the speaker a napkin should be protocol for all orders. Continually slow, disorganized and issues which is a shame. read more

I do not like leaving bad reviews...it takes a lot and multiple failures for me to do so.. so that being said. The staff is always friendly, the problem isn't the staff - the problem is the lack of staff. They are always short staffed - today when we came in we waited 5 minutes to order food. No one else was inside the area at all, only drive through. After ordering we received our food 21 minutes later....21 minutes - for a Big Mac meal and a 10 piece nugget meal. Short staffed - fine, I understand...but we waited 21 minutes for cold food. The nuggets were cold and the fries were cold. Last week in drive through I waited 15 minutes for 2 breakfast burritos....I had to actually come inside to get them because (lack of staff) The only reason I didn't give this location a 1 star was due to the staff. To the owner, If you are going to remain open, I would advise getting more employees to actually run the restaraunt. read more

This is by far the slowest, worst McDonalds ever. You can have 1 car in front of you and still have a 15 wait-only to see that the order is screwed up.How can you screw up on 3 items? Go to Burger King, wait is shorter, food hot and employees are not rude. read more

Sign says 24 hours, Golden Arches lit up, closed at midnight. Really inconvenient for truckers, especially when you have to try to find a place to park. read more

Definitely one of the most convenient places to grab a quick bite if you're just taking a break off the interstate. Not gonna say the foods great but good enough to keep you going, but just assume the ice cream machine won't work before you ask for any. Also a HEADS-UP they used to be 24-hour but aren't any more. read more

Service was so bad, the employees were super crappy, and were lazy and didn't even want to give out sauces, and was crappy when we asked us to get them our drinks that THEY didn't fill up in the dining room. Overall this place needs to get it together, I get how it is working in a restaurant because I do, but when one person is having to wait a good 10 minutes just to order their food and you don't get the people behind them while you're at the register, there is a problem. read more

I wish I could give this place negative stars. First off the place is filthy the workers are very rude they make tiktoks and whatnot while taking orders. There are maggots in the ice cream and roaches all over the floor -1000/10 will never eat at another McDonald's again p.s the workers will cus you out read more

This is by far the worst customer service I've ever witnessed. The cooks refused to cook pies or cookies for customers and were out during the lunch hours. The other employees were short and rude to customers when orders needed altered after the employees error. read more

Foods good the order is usually right and if it isn't they don't have any problem refunding or giving you even extra food for you're troubles read more

Waited 10 minutes this morning for 2 breakfast sandwiches. After complaining it still took another 5 minutes for them to even start making them. I ended up walking out. Horrible customer service read more

Soo I am just leaving here now to stop to get food. I was not impressed by the cashier she was rude and unprofessional. My coffee had a leak in the cup so the manager was making a new one while she insisted to pour the coffee into a different cup. Then her coworker came up and they were talking about another coworker. Finally everytime she needed approval she made snide comments that she needs a manager for approval. I'm sure the rest of the staff is great but as front of house she needs to find another job... read more

Horrible service. Always there wrong order, always rude staff, no ice cream in months, long lines....

Needs new management! Two or three times ago that they would drive through is so slow I ask for a manager, and African American woman came up annoyed and said that she was cooking and they're trying to hire more people and then that was the end. She never apologized my order was given to me wrong it took forever and I was well within my right to complain. I could not believe a manager did not apologize for the service and try and make it right. The store needs strong leadership and management to get the crew in shape. I have never seen them use the reserved spots for orders that take a long time. Instead Travelers or whomever just wanting to purchase a Coke sometimes wait 10-15 minutes will they get one slow order at the window. some of the people at the drive-thru are very friendly no I do not look at the staff as the problem as much as management. It is up to management to set the tone of the entire store. I say this as a former retail manager for years. I come to Knightstown often to water flowers at the local Cemetery so I stopped to get a Coke because it's hot and I'm thirsty and I regret it every time because it is so slow. A McDonald's at a truck stop gas station off of Highway needs to be fast for travelers or the locals as well. If this McDonald's were in a large city with a lunch rush they would be out of business by now! read more

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It is not uncommon for us to go through the drive-thru twice at this location. The orders are often not filled correctly. Always check the bag before you leave the lot! read more

i got 2 cheese burgers and on both the cheese was molded and the place is overall filthy and the workers are rude and will cuss you out i recommend not to go here read more

McDonald's - a hamburger with a side of potato chips - Fast Food Near Me - Knightstown, Indiana