I have to work at 6 am. Signs on the doors and windows say they open at 5 a.m. If lucky, one out of three visits will find they answer at the drive thru. On the occasions they are open, I'll place my order. If the older, tall lady is working I get the same response by my Sausage McMuffin with Egg order... We don't have the round eggs now, we only have the folded. No thank you - money back - those eggs taste nothing like real eggs. Once after taking my order, then taking my money, told the cook hadn't arrived yet, I'd have to wait. 20 minutes later I had to leave to make work on time, and lost out on my breakfast and money. It is sad, as Starbucks across the way, is always open on time and fully staffed. I just don't enjoy their breakfast sandwich as much. Up your game McD's. You could provide good service if you tried. read more

Trying to figure out how this place is even in business. Went thru the drive thru and I could have sat down at a restaurant and ate a meal as long as it took to get thru it. Kids wanted McDonald's so we waited. You would think food would have been fresh. Nope- one and done for this place. The reviews are dead on for this place. read more

I'm a teenager working at the little caesar's in the shopping centre just across the way from publix and sometimes get off pretty late. Last night i clocked out at 10pm and was pretty hungry i would've just went to publix but sadly they close at 10 So i say whatever ill just go to mcdonald's i have to cross the street anyway and it says there open till 12am, I walk to my way over to the mcdonald's ordering my food on the app happy to go home and enjoy my food, The app told me that counter was unavailable personally i though the app was just messed up as it asked me to update and i hadn't.. never the less i place my order through the drive thru what the hell i have nothing else to i'll just go inside and explain to them my trouble with the app... yet when i pull on the door to enter inside the door is locked? I look at the sticker posted on the door and it says the dining area is open till 11pm? okayyy i just got off there's no way it's 11? i'm on the phone with my girlfriend and ask her hey what time is it? as i didn't want to take my phone out of my pocket she replied 10:08. okay you know that's weird but whatever ill just walk through the drive thru it's late shouldn't matter, i walk around the store going through the line there's a couple cars in front of me waiting to get their order eh that's fine i can wait i exchange a glance with the man at the window as I'm just standing behind both cars, not once does he pay me any mind. a minute passes a car gets their order one left to go, as i'm waiting for the last car infront of me to get there order another car pulls up behind me, a family i presume they start joking with me and start talking "hey that a strange looking car got room in the passenger?" i laugh and point to my right "you're welcome to join me" a moment passes and the car infront of me finally gets their order woohoo my turn!... or so i thought, i'm told at the window by another boy around my age a teenager that "they don't do walk ins" in the drive thru i say "oh okay that's understandable i tried your doors but they were locked i placed an order though showing him my phone with the app pulled up showing the code 0A33 for my order number, he reads my order then flat out tells me he can't do anything for me and that next time i should think about coming back with a car? i explain to him that the money was taken out of my bank account and my order says it's been placed for pick up at your restaurant another person comes to the window a older black lady that tells me they have my order on the screens but it's not prepared at all and that my money should just be put in my account within a few days. i explain that that's crazy and how it makes no sense as to why i can't get my order your dining room should be open for pick up, after arguing for 5-8 minutes she reluctantly tells me to go to the front of the store and they'll bring my order to me ( i believe it was to just get me out of the line ) i say okay and move to the front of the store just a few steps away from the front window i wait about 10 minutes until i get my order a long enough wait to where the people behind me got their order first i they actually spoke to me as they were leaving asking if i had gotten my order and they'd go through again to get it for me i said no and it's fine you guys have a great night. finally i get my order the food is cold and possible old the bag was cool to the touch and i was only given one of the three sauces i asked for on the app All in all this establishment has rude classist workers, false advertisement posted on their doors showing their dining room is open till 11pm. this is not my first review here but i believe it will be the last as i am not going to be continuing to go to this mcdonald's read more

I ordered a medium size coke and two fish sandwiches. The coke tasted like the Syrup they used was two years passed its expiration date. In short it sucked. I bought the fish sandwiches because they always had a good tasty fish sandwich. Well the fish sandwich also sucked. I haven't been to a McDonalds in numerous years. I will not be returning to McDonalds again. It was just money down the toilet. read more

McDonalds, store 10257, drive through at 2707 Monument Rd in Jacksonville was busy, 5:45 pm. Employee at drive through asked me to pull up to an unsafe distance between me and the car in front of me. I said let me drive, you tend to the register. The employee at the window then called me an ass. When I asked to see the manager, she said she was the manager. If ignorance and unprofessionalism is what it takes to be a manager at this location, this woman has a bright future with McDonalds! McCaughey xjsmmsn.com read more

Would leave zero stars. Ordered two Big Macs and both had no burger patty on the bottom. I called and was unable to return due to being at work and they said if you don't bring us the food to show us there's nothing they can do. I said i can send a picture but I can't return. I ordered through the app. So they can just refund it. But they refused. The lady on the phone was rude and had an attitude from the start. read more

Stopped here to grab a few frozen cokes after our departure from the St. John's River Ferry at Atlantic Beach - the girl at the drive through was pleasant as was I after she told me this location doesn't offer frozen cokes, unbeknownst to me, I had no idea that all McDonald's locations didn't offer this frozen refreshment or I wouldn't have pull in and wasted my time. I changed my order to regular coca-colas being I was no less parched after hearing the disappointing news. I fully understand product offerings vary by location, I wonder if this is a corporate decision or one made by the franchisee - no matter its a poor one being this is Florida and you'd think if there's an opportunity to offer something this refreshing you'd do it... read more

McDonald's - menus displayed in front of a building - Burgers Near Me - Jacksonville, Florida

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Not sure what is going on but this is not fast food. It's not even the dinner rush. It's 8pm

I placed my mobile order at 11:30, arrived at 11:40 just for me to sit at the speaker 5-10 minutes with several cars behind me and a worker tell me they are closed. Mind you their drive thru doesn't close till midnight and I responded with that, for them to then respond with "we are closed and no longer taking orders". The workers at this Monument Rd location are lazy and usually have bad customer service. Whoever I spoke to over the speaker was a female and I hope she finds this well. :) This took place on Sunday, June 22nd. Do better, it's a fast food job, it's not hard. read more

After watching McMillion$ tv show on Hulu, my husband and I were craving some McDonalds. We decided to go to the drive thru and order some of our favorites! We each got a Big Mac with no pickles and extra Big Mac sauce! This has to be the best burger on their menu mainly because of their Big Mac sauce. I'm not a fan of pickles so I ask them to remove it. Big Mac sauce tastes similar to thousand island salad dressing. My husband and I always go to this McDonalds (because it is the closest to my house) whenever we crave McDonald's and never had an issue. Our order is always correct. The food always tastes fresh. We never have any issues at all. We introduced McDonalds to our son for the first time today and he loved their french fries with ketchup just like his mommy. read more

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I just do not understand how service can be so consistently bad at this place. Ordered a happy meal and got miles away before I realized there were no fries in the box. turned around bc that's why I went to McDonalds in the first place and they gave me like 5 fries! Attempted to buy another small fry but the machines were down so I then waited 10 minutes for someone to notice I was standing there. This was my first time back at McDonald's in about a year and realized why I stopped coming. read more

Surprised to learn the ice cream machine was malfunctioning at this location. Disappointing lack of service.

I came here for breakfast. The food was good and the service was fast. They did not get anything wrong. My favorite McDonald's around. read more

McDonald's - Bacon Egg Cheese Biscuit - Burgers Near Me - Jacksonville, Florida

the McDonald's across from Panera always had Shamrock shakes available, but not this time. my one day off to myself, and they give me the typical "our ice cream machine is broken." how is that my fault? the Shamrock shakes are probably gonna disappear tomorrow, all because you refused to fix your soft serve machine and help the customer out. read more

OK, so the reviews are awful, but I have to give this place a fair shake. I've had good and bad service here. I've had OK food here. My kids went to school with the owners and rumor has it that this is one of the busiest McDonalds in the area. It is also the closest to our home. We do not go here often. Occasionally for breakfast or late night feeds. It's McDonalds. It's not going to be perfect. At least someone is there late nights. I was at the beaches last weekend around 11pm and no one was even at the drive thru at the Atlantic location. Anyway, I'll continue to come here every 2 or 3 weeks and be patient and not expect a 5 star experience. It's just not gonna happen. read more

McDonald's - A little breakfast. - Burgers Near Me - Jacksonville, Florida

been here several times and food was always hot and the service has always been great! Today specifically, i went in to ask about the hello kitty toys they had in happy meals, my daughter wanted 1 specific one. Even though the toy she wanted was no longer available, the staff were more than happy to check the back and were able to find the exact toy she wanted!! Not sure if anyone there reads these but i hope they know they made a little girl's day today. 10/10 best fast food experience i have EVER had read more

Slowest McDonald's in America with terrible customer service. Orders constantly messed up. Get new staff!

I would not recommend this McDonald's. Drive through has improper greeting, they messed up my order twice and gave me a third incomplete order. Like nothing is done right there read more

Consistent with forgetting items that you paid for. Placing a big order would be gambling if you're gonna get your money's worth.

Found a bone in a chicken nugget. Asked for NO salt on fries, received under cooked/cold fries WITH salt on them. Over heard manager (green button down) ask specifically if there was "NO salt on those fries?", manager (blue button down) responded back with "No". Employees were rude by first ignoring us while we stood waiting to pay. When manager (green button down) finally came over to cash us out, we had ordered on the kiosk, when she saw our order, she heavily sighed "oh great', and continued to shake her head and sigh the entire exchange. Once the other manager (blue button down) saw our order, she exclaimed loudly, "Are you kidding me!?" We felt as if we were shamed, and treated unfairly, for being a large family (5 kids 3 adults) ordering a simple dinner. This is NOT the first time we have been treated as such, from this very same establishment. The other times have been the same issues and results; employees LOUDLY expressing their disapproval in such larger orders AND receiving incorrect and missing items. read more

McDonald's - Our receipt - Burgers Near Me - Jacksonville, Florida

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This location has been left in the dark for reviews. I have visited this location about once a month. Every time we come, it's breakfast time, and the staff is always so nice and happy. They greet you with smiles through the takeout menu & you are still greeted with smiles at each window. I think they haven't been given the recognition they need. Thank you for always being so kind and professional. read more

I wish I could give them the lowest rating as possible. The male manager after 9pm is completely rude. The other employees were fine but when it came to him. He was by far rude and disrespectful. I kindly explained the situation at hand and explaining the confusion the best way possible. It is disappointing that these employees work for this manager during the night shift. I wish this McDonald's had their morning shift and afternoon shift manager during the late nights versus him. It's been countless times that I hear his smart remarks such as " please get out of my line". You're probably reading this as "oh he didn't say it that bad" trust me his tone was out of line. I am big on not what you say but how you say it. He said it as if he had an attitude. I honestly wanted to go off but I had enough self control. I DO NOT RECOMMEND COMING THIS LOCATION AFTER 9pm during the Weekdays and weekends. As long as he is there. read more

Don't come here early in the morning there's generally no line but people don't come on the speaker to order so you end up leaving and just wasting your time read more

If you want to run down your business hire the manager that worked 6/18 evening shift!!! Yells and lies and to a paying group that they close at 10pm even though 11pm is posted everywhere and cashier even took the orders. What a nasty person to be in charge of "customer service" read more

This is your usual McDonalds. Nothing too special. It is a "McCafe" location so there is free WiFi and TV. The food is usually pretty consistently good (for McD). The thing that drives down my star rating though is that it is SO slow. There is nothing "fast" about this food and it's frustrating. Due to the lack of other near by fast food restaurants, this location is almost always busy too. It's very rare to pull up to the drive thru and there not be a line. The employees rarely seem to be enjoying themselves here as well and "service with a smile" is very rare. Finally, for my fellow nerds, there is a PokeStop here if you want to chill, eat and play Pokémon Go. There is another PokeStop across the parking lot and tons at the park across the street. read more

Don't use the mobile app to order. If you get the error, "K47, there seems to be a problem on our end". You'll go inside as directed by the phone app and the manager, yes the managers, in all her internet protocol superiority will say, "we don't have a problem honey, we've been getting mobile orders all day." Please keep in mind that this superior leader of fast food workers never once looked at me. Just exercised her jaws with her hand in a brown bag and her back to me. read more

Nuggs were amazing especially the with the tangy barbecue sauce. Fries were hot and salted well. People complained about service but for me it was quick. Would eat again. read more

would not rerecommend going here, most of the time the food is cold or not right. Today I went to grab some lunch and asked for a chicken sandwich and got home to find out they didn't ring me up for the food. read more

every time i come here, even when placing a mobile order, i sit in line for at least 30 minutes. tonight i went since it's close to my house and i was the only one in the drive thru and even with my mobile order, sat there forever. i only come here when everything else is closed since it's so convenient to me. read more

2:28 AM: Currently waiting at the speaker. There is no line, I've been here for 8 minutes now. Got the idea to leave a review time stamping the experience. At the time of writing this (2:37 AM) there are now 2 cars behind me. 2:39 AM: I have been notified they are undergoing shift change. I had to say "hello" at the speaker for them to tell me this or acknowledge me in any way. 2:47: I have again been informed they are undergoing shift change, however this time they informed me they they will be closed until 4:00 AM. Why nobody could tell me this 27 minutes ago is a modern day mystery. This is fairly typical of this location. Not the exact experience, but by and large the outcome / wait / customer service level. Thought it would be fun, or at least entertaining, to document it real time for once. Simply put, don't waste your time. The entire staff need to be replaced. This is why people think it's a joke to raise minimum wage to 15$ an hour. No matter what you do, you have to take yourself seriously before anyone else will. Show me any other workplace where a shift change is either an excuse for lack of service or one where it takes nearly 2 hours. An annoyed but honest review. read more

This used to be a very well-run McDonald's but in the last year I've never seen such lack of caring and management in a restaurant in my life. All I can think of is that the previous owner sold the franchise to someone with no clue. If you decide to venture to the drive-through please a lot at least 30 minutes regardless of time of day. This place is ridiculous! read more

Poor management. Made us wait for 20mins in the drive threw. So we did, then my daughter had to go to the bathroom so I took her inside to go to the bathroom as we walk in manager says hello. We walk to the bathroom and back out. Then my son who is sick is coughing so I go in to fill his cup up with WATER. The same person manager says(yells at me from the counter. As if I was some hobo living on the street) to me ma'am you can not fill that up in here. I quickly turned around and told her , mmm yess I will. Because my son is sick and we have been waiting in the drive threw for 20 mins for our food and drinks.i dont want to give any stars but you have to. Only to get home and the whole order was wrong. read more

If you're looking for the slowest drive thru in all of Jacksonville, congratulations, you just found it....breakfast, lunch, dinner, middle of the night...yeah, it doesn't matter. ....and you might want to keep your head on a swivel, because of its the same girl that was working the window around midnight on the night of March 2 going into March 3, she about to start throwing bags out the window. She also likes to audibly thank God when you are done ordering....just a rude person in general. read more

My wife and I have lived within 5 minutes of this location for 10 years. While we rarely ever go we have this running joke that the ice cream machine is always broken. Every single time in ten years we have asked for some kind of special McFlurry or just a simple cone the machine is broken. They might as well take it off the menu. It just turns out to be hilarious because it's true. Sometimes we will drive up to the empty drive through just to order a cone and have a laugh. It's never failed us yet. read more

One of the slowest McDonalds ever. Their posted dining room hours are not honored. Go to the WaWa across the street they'll make you something read more

Yall I'm VERY tolerant to people but we came here and ordered "4" cheeseburger meals with 4 large sweet teas and 1 of the meals with xtra onion. 5 min later they are still trying to figure out this order ‍‍‍ after we finally pull up to the window someone else is taking money. Our order was $24 and change. He told us it was $42 and change. My husband looked at the cashier dude and then dude apologized and said oh I'm sorry $24. My daughter and her friend were behind us and 10min now and still no food. Cash dude said more than what it was as well. As we are pulling out of drive the sweet woman comes out and apologized and begins to tell me she hasn't eaten all day so she can't focus!!??? you work at McDonald's!! read more

Mediocre service, forgot bacon on the cheesy BACON fries - flagged an employee down, still didnt get bacon. I'm not really a fan of McDonalds to begin with, honestly you're better going to the Wawa gas station across the street. read more

I've been here many times and the service has always been nice and fast as well as the food being good I found a wheat penny on the ground

An American classic. I really don't need to say much more; if you're coming to Yelp for a decision on whether or not to hit up McDonalds for the first time...well, good for you I guess. You'll get the best fries you've ever had, but beyond that expect to pay an extra quarter if you want more than one sauce pack. Also, this particular location always has a long line, so just be prepared for service on the slow side. But those fries are kinda worth it... read more

This is absolutely the worst customer service I have ever experienced in my entire life! This location does not deserve even 1 star. I felt for some French fries and in speaking to my daughter she advised that they are open. I went thru the drive Thru which was very busy and at 9:57pm I was parked by the rear entrance door and saw that the lobby was still opnen. I remain in the drive Thru and checked the door which was open, I then pulled out of the drive Thru parked and then went in. I proceeded to the kiosk and was told that they wete not able to help I need to go thru drive Thru. I explained that was already here and literally was almost attached by two of the cashier/ cook. I then asked for a manger and one other told me to f--k off! I was totally in awe. astonished I insisted on speaking with a manager. Short story very rude personne. one young lady decided to assist but I was so stunned I forgot what I needed. Affter awhile I was told that I needed to leave as I was trespassing. I then said I can leave but I need an apology. Apology given and I asked why was this not done before. Response was that he did not know this was not done before. i was then pleaded with my the person who apologized as he did not want to call the police. I actually wanted to see a police as I was refused a manager. on getting ready to leave I asked for the manager information to call about my exoer and again was refused, reason I do not want to give out their personal information. I wink be back at atone convenient tii ok me for follow up! Wotst experience ever. The attendant actually told me to "f.... off" floored me! Pleases, please pull cameras as I will be taken this further than a review!!!!! read more