Horrible! Very slow! Workers doing nothing and messing around. took 20 mins just to get my order of fries!!

I wanted to try the handcrafted sandwich at McDonald's, and I have to say I probably went to the wrong McDonald's. Went there around 1:30 today, As you walk in, the floors are very dirty, you can literally see people's shoe marks. The lady that took the order clearly did not want to be there, very unwelcoming. Then I waited to get my sandwich, and I will let the picture say it all!!! it's more like a lettuce sandwich. I don't think the issue is the sandwich, but definitely this particular McDonald's, spare yourself and drive to the next one. read more

McDonald's - Hand crafted "chicken" lettuce sandwich -$5 - Fast Food Near Me - Irwindale, California

I have nothing against the workers in this Mc.Donald's, but my order has never been right. They either forget to put something in or screw up my food. Every single time. Many times I have tried to call, and the phone rings and rings and rings, no one has ever answered. A lot of times they do not have apple pies ready or at all, and the ice cream machine is often broken for long periods of time. Overall this is the worst Mc.Donald's I have ever been too, I cannot wait for the new Mc.Donald's to open in Duarte because I will never go back to this location again. read more

The shittiest McDonald's around town. The customer service is poor, they always get my orders wrong, and they take their sweet ass time! Me and my girlfriend were dining in and we were the only ones in the place and they called us to go get our food, they have one job, bring us our damn food to the table!! The workers are lazy and incompetent. This place needs new management and a completely new set of workers. read more

Not only were the fries cold but the temperatures inside the dining area freezing. Very uncomfortable and the manager really didn't care. Excuse was that all McDonald's are the same temperature. Not true. Don't come here unless you want to freeze. read more

This MickeyDs is just north of the 210 at Irwindale Avenue, which is the first ramp east of the 210 / 605 interchange. I drive the 210 several times each week between San Dimas and the job site, which may be anywhere from Monrovia to Irvine to Santa Clarita to Oxnard. There is a 24-hour Arco gas station next door with decent prices. When the 210 is jammed in this area I'd duck off, top off the tank at Arco, duck into this MickeyDs, buy lunch or dinner, and get some work done on the laptop. This is very convenient combination. Pros: 1) CLEAN restaurant. 2) CLEAN bathrooms. 3) the dining room is open 24 hrs 4) GOOD customer service. The people know what a smile is. They greet you, thank you for your business, and wish you a good day. And they mean it (or are good actors). 5) Your order is usually perfect with no mistakes. 6) Better than average MickeyDs food (i.e. I've been to others that are pretty bad). 7) As you walk in the east side door the second and third booths to the left have AC outlets for charging your laptop or cellphone battery. A few of the northern tables do as well. Many MickeyDs have removed ALL the AC outlets in the restaurant area, this place is unusual in that regard. Cons: 1) the bathroom has a hot air blower instead of paper towels. 2) My truck can't fit in their drive through so I have to go inside. Not a big issue as the dining room is open 24 hours. Now understand that I'm never in here on a weekends - usually weekday afternoons and evenings, so my opinion is probably inaccurate as far as the weekends or the daytime lunch rush. = = = = = Update = = = = = The AC outlets are gone. no point in stopping here anymore. read more

This McDonald's always has the WORST fries I have ever had. And I do mean ALWAYS! I only give them two stars for convenience. Its on my way home and every time I figure I'll give them another try, thinking maybe it was just a one time thing, I am proven wrong. McDonald's is famous for their fries. It's shameful what they do to them. I've given up and stopped going there. Convenient or not, I go out of my way to Monrovia when I need my McDonald's fix. read more

Worse service ever a 'manager' named ana was disrespectful and i ask for my fries well done no salt and fresh! They had tooo much salt and soak in oil never back to this place again! read more

This is our local Mcd's, I love the fact that they are 24 hrs. So it makes things convenient. Their drive thru service has always been great. Their staff are always nice/friendly. They actually greet you, thank you, and wish you a good day. Order is usually perfect with no mistakes when I get my bag. It's located right by the 210 fwy so it's usually a quick grab before hitting the road. And if you're out of gas, Arco is right next door! read more

They suck following directions. I'm 6 and I can understand that people need sause with their nuggets. Never going back

The food is what you expect however I wanted to write a review praising the drive thru staff at this location. Always friendly. Always fast. As a side note why make your employees deal with the little plastic hourglasses? The drive thru is already fast and the gimmick does not impress me. Why would I want to hold something that has exchanged hands with customers in other cars who knows how many times? Drive thru staff is awesome. Gimmicky hourglass crap is lame. read more

This place is ripping people off on purpose! Went in and bought 2-20 piece chicken nuggets which are $5 per 20. Yet, they're charging $13 for the 40 instead of what it should be which is $10. Called them out on it and of course they blame it on an error. This should be illegal. read more

Went twice to order breakfast, and they messed up both times. The first time, they forgot to add the hash browns, the second, they forgot to add a Egg Mcmuffin combo. Never again I'll come here the missing orders are too consistent. Check your orders before you leave!!! Learned a big lesson from here. read more

I went here and ordered the breakfast bowl like I do every morning and each time they make me pull out and park to wait for the sausage to cook. They finally made me wait over 10 mins and forgot about me. This place is terrible. There is a farmer boys next door - i'll never go to this Mc Donalds again. It is like the other reviews say - TERRIBLE. read more

Customer Service was Mediocre, food was cold, my breakfast sandwich had pieces of egg shell in it... wait was longer than usual, definitely not returning to this location. read more

This place has bad customer service.. Every time I come I get my food either messed up or when they finally get it right the food is burnt.. They got horrible management. The food is bomb at McDonald's but not at this one. Corporate needs to make some changes at this one... read more

These people can't get orders right! Unfortunately, we did not learn from previous mistakes!

You know , this is sort of a universal review. I remember when Mc Donald's was "the " best overall. The fries were always crisp and salted perfectly, the food tasty for fast food standards. But now .. your lucky if your fries are warm . Your order made correctly. I have just lost my Love for the Iconic Mc Donald's. One of the last times my kids got nuggets, they were petrified .. it was as if they had been sitting and when we ordered them instead of making a fresh batch (because really how hard is that??) they threw them back in the frier.... it is sad.... I will be seeing a lot less of Mc Donald's until they make some major changes.... read more

You can never read the receipts from this place. 9 out of 10 time, the receipt is unreadable. Fix your printer or just stop wasting the paper and don't hand out receipt. As a customer, we see you are not planning to fix it. This is a good store, but the unreadable receipt shows the lack of interest in quality service. What else are they skimping on? read more

Worst place ever ! I live down the street from this location and will still drive to the Mc Donalds in the next city to get food. Please avoid this mcdonalds if you're in this area. read more

Once again McDonald's screws its customers in the drive thru. Why ask what sauce you want for nuggets when they intentionally leave them out??????? 15 bucks an hour huh??? I can't leave a zero star rating but that's all they should get. Avoid this place. They must be trained to cheat customers. read more

It sucks, kyle was playing around with my friends and I. He didn't want to give us lunch because it was breakfast time

We waited in line for 45 min, there were 2 cars in front of us. When we finally got to the front we got our food which was cold, we asked for new French fries but it was a 6 min wait. We asked for our meal to be free and they denied us. Never recommend this place don't go there, people in line were honking because we waited so long. it was horrible, I'm never going there again. read more

Tonight I was feeling lazy to go out and buy food but McD. I hadnt had McD for almost half a year and I have always come to McD only for its Fries. But tonight I decided to drive thru one that is close to house. My sister went out with her friends eating out so I could order what I wanted without her concern. Then I ordered Large Fries and Sweet BBQ Bacon with Chicken but what I got were Sweet BBQ Bacon with Chicken "AND" Large Sprite. Hahah I was laughing so hard to myself that I probably sounded Sprite instead of Fries. The lady apologized and kept asking me whether I wanted to wait for a while and she would come back with the fries but I refused because I would then create a very long line on the back. I decided to just take the soda and went home. The last time I drank soda was 2 months ago and it was sprite. Lucky this time i got sprite not Coke, because i will throw it away if its a coke. I need salt to release all the soda now. Hahaha... I wish I knew the lady's name. Great service and not long waiting time. Would probably come back in months when I feel like McD fries again... read more

Whenever I order late at night fries are always stale and food is lukewarm. The trick I use is to say no salt on the fries in order to force them to make fresh ones. read more

Service can be better, especially in the drive thru. The employees must remember that in the morning hours, we are in a hurry because we have to go to work. So please management, make a better effort to provide better, faster service. read more

Never disappoints to disappoint!!! Worse Service ever. The people they have at the graveyard shift are terrible in customer service. Often times the food is either cold or tastes terrible. read more

The person at the cash register didn't know how to operate it this morning. It took awhile to get help to work it right. They couldn't provide any receipts because the register wasn't working properly. They didn't complete the order properly. They gave me one item when I paid for two. Glad I checked. We found out additional problems after driving away. Not worth returning to get it fixed. There was also no toilet paper in the bathrooms. They did however provide napkins. read more

This is the worst McDonald's. Their food is always cold and reheated. Their customer service (especially ALL the managers at this location) is terrible every single time and their employees are always clueless. The one down the street on Arrow has better service and food is always fresh. Drive down toward Arrow next time and go to that one instead of the one near Foothill/Route66. read more

I like the service here. They are always nice and helpful and not once have the forgotten or messed up my order....... Of course McDonald's food always taste like plastic crap regardless of the location but it's a good quick bite kind of place. read more

This has to be the worst McDonald's ever !!! When I got home to eat My nuggets they were cold and seemed like they weren't even cooked when I tried to call and talk to the manager no one picked up the phone I called at least 6 times and when I went back The manager was in the back gossiping with another girl worker !! I even called when I was inside to see if he would pick up and what does he do he hears the phone ring and continues to gossip and laugh instead of being a manager!! read more

Around 10:15 pm, 11-24-18, my friend, and I stopped at McDonald's. I went to the order kiosk, and ordered one large Coke, and one large unsweetened tea with three chocolate chip cookies. We grabbed our table number, and sat at our table. There were no customers inside, and barely any cars in the drive through. While we were sitting, three employees were behind the counter laughing their heads off having a good conversation. As long as they got the order right I didn't care. Roughly around 10:26 pm, My friend realized they weren't paying attention or didn't care about our order, so he took the receipt, and asked for an update for our order. The one employee said they were waiting on the cookies. So finely, my friend comes back with the order. Three hard, cold chocolate chip cookies, one large unsweetened tea, and one large empty cup with no Coke. I didn't see the point in having a table number being that my friend brought us the order instead of one of the employees. So in conclusion, the service was terrible, especially for a very simple quick order. Who hires the staff for the night shift? The staff was lazy, inattentive, and lied about waiting for fresh cookies when they clearly weren't. I rarely write reviews, and complain, but definitely recommend new management, and staff in order to avoid this from happening again to future customers. read more

My family and I came here for breakfast, but my son was not in the mood for breakfast. So we asked an associate what time they would begin serving lunch. He said 10:30AM, and because it was 10:00AM when we asked, my son agreed to wait. So there he sat waiting for 10:30 so he could eat. And when everyone was done eating, we waited another ten minutes because it was not 10:30 yet. When it was finally time, we went and ordered a large ten piece meal of chicken nuggets. That's when we were told that they did not start serving lunch until 11:00. The worker who we asked was told of his mistake, and he stood there and stared at us without saying a word. Throughout the thirty minutes we waited there, he never thought to come over and let us know that he was mistaken. Apart from that, the pancakes tasted like they were microwaved in a strange way. The workers should be trained well to handle situations like this, let alone at least have the morals to been able to solve the problem on his own. I would not come to this location again. In the end, my son ended up having to sit there hungry. Be that as it may, I recognize that it is not the workers fault that my son did not want breakfast. However, if he knew there was a problem that could be fixed, he did not do anything about it. Nor did he even apologize when we left. read more

VERY disapointed! I walked into the store placed my order along with a fried Apple pie. The woman taking my order said they don't have them. I pointed to the digital sign a said it right there on the screen. She replied we only have baked, said would you like to speak to some one. I said yes. I repeated my complaint and referenced the sign. I got the same story and we don't control that, and this not a normal store, but ruder. Now I am getting frustrated with lack of customer service or apologize that. I DON'T CARE the sign is not controlled by them and they don't have the fryer! If is being advertised at the store it should be there. Plain and simple. read more

I ordered in the drive-thru, when i got home i only received half of what i have ordered. They gave no receipt, I payed for food I have not received. read more

One word - garbage. Got 4 chicken snack wraps and fries, as soon as the bag was handed to me, I checked it to make sure my food was all correct... well, the food was all there, however I noticed, after touching one of the wraps, it was cold, so I asked the bootleg employee when it was made and why it was cold, she just said it's because of the ranch. Ranch my azz. But anyhow, I took her word for it, and went home. Opened the snack wrap, chicken looked shady, but I took a bite anyway. Somehow I stopped right at where the mold was without knowing. The chicken tasted like sh!t because it was old, so that flew right back outta my mouth, then I saw the mold. Joy. Took the food back, the cashier at the drive-thru was really sweet about it when I told her what happened, then I pulled to the pick-up window and dumb and dumber, one being Angelica, I think the manager - another joke, and some other girl popped up. I told them what happened, as I was looking at both their sets of 32 teeth. That pissed me off because they took the entire thing as a joke. And I told the manager that she was laughing because she knew about the food being bad when I first got it. I told her off, mostly for just knowingly selling old food then laughing about it. She gave a half azzed apology and my refund. The crew and food here are a hot azz mess. read more

McDonald's - Old and moldy chicken snack wrap. - Fast Food Near Me - Irwindale, California

Every time I come to this McDonald's they always say their shake machine is broken and they never have parfaits every other McDonald's always as parfaits and always has shakes. Do they not take care of their equipment or do they just shut off their machines??? read more

Terrible service on the drive thru tonight the drive they worker had a terrible attitude and shitty customer service idk what the hell is name was. If you don't want to be be there quit bro. Ks#14 read more

I love this place. Fast and friendly service. I also like to add the employee by the name Alexander DeBellis was very nice, helpful and polite. Way to go!! Hopefully you can keep on hiring the same people. I will be back!!! read more

The food was pretty bombskies and the service was great. I was in here thursday and the girl serving me (Aileen Lopez i believe her name was) was very nice, patient, and awesome and I appreciate great employees like that. I will be visiting here again soon. read more