Horrible service all the employees have attitude they ignore you when asking for extra condiments even the team leader with curly hair so rude they try to avoid looking at you and pretend like they don't see you read more

Be careful with the cashier asian lady in the morning. She likes to overprice customers. Very rude when brought to her attention. Next time I'll go to the other McDonalds down the street read more

the wait was long, ordered two large combo number three's with two large fries and was only given 1 ranch.

WORST FUCKIN MCDONALDS EVER ALWAYS GETS MY ORDER WRONG every DAMN time n they're lazy as fuck. For a local, this McDonald's is literally a mess with the managing and needs new good workers. The drive through is always backed up because they take forever n don't know how to do shit. It's not that hard , it's McDonald's... it's simple , just get it right the first time. read more

Ordered two Deluxe Breakfast Platters (No syrup for either platter), the Deluxe Breakfast Platters come with hash brown... they didn't ask if I wanted ketchup for the hash browns had to request, also ordered two large McCafe coffees (never asked if I wanted cream or sugar, had to request and they still got the number of creamers and sugar packages WRONG)! Conclusion if you can avoid this location (do it) and go to another location. This location should have 1 star not 2 (staff and Management NEED better training). read more

This McDonald is not open 24 I wish they can change their hours to what ever time they open. I got here on Wednesday at 3am close then I thought maybe it was just today so when on Thursday close again. read more

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Used to work at a McDonald's so I know it gets busy! You try to say sorry and move FAST!!! I went on the drive through, a girl was taking my order I asked for a strawberry smoothie she said they didn't have it then she laughed and a guy was taking my order now. Once I payed they told me to parked and once I got my order they forgot one of my drinks and plus I didn't get any sauce for my nuggets. From experience and for the future please make sure you handle all the drinks first and then make the customer park, also please make sure to put the sauces and napkins!!! read more

Went here on my way home from work. It was my birthday so I used my free birthday pastry from the app. Ordered an apple fritter. To my astonishment, what was in the brown bag they handed me was NOT an apple fritter, but a blueberry muffin. No "sorry we're out of apple fritters" or "we only have muffins left this morning". Just handed me the bag completely straight faced knowing the deviousness they had concealed inside. I get back on the road for my 1hr+ drive home. As I opened the bag, the smell was overwhelming. The sweet aroma of blueberries. I HATE blueberries. Just the mere smell makes me nauseous and gives me the feeling of impending doom. I spent the rest of my drive home gagging and fighting the urge to vomit all over my ostrich leather wrapped steering wheel. HAPPY BIRTHDAY TO ME! When I got home, I gave it to my wife. She ate it in three bites. Now whenever I kiss her I smell the lingering scent of the Devil's muffin. I will be meeting with my divorce lawyer next week. read more

I asked for fries made to order, they refried some that had been sitting under the heat lamp. This place especially at night is on a downward spiral and no one seems to care. read more

U guys are the worst in there gave me a soda with the lid not even fully closed and spilled soda all over me and my car u fkn idiots u have one fkn job do it right!!!! I was on my way to work and now I'm running late because u can't even close a fkn lid right jackass!!! read more

They changed the interior. It's so posh now. But that's where the goodness stopped. We ordered large caramel iced coffee-- they gave our order to another table. And when it finally came to us the coffee was wrong. We ordered deluxe breakfast plate -- they gave us literally just the breakfast. No syrup or butter for the pancake. No fork and knife to eat it with. They finally gave us the correct caramel iced coffee --- but it's wayyyyy too milky. Where's the coffee? They also didn't give us straw. Lastly, napkins is no longer available for us. U have to get it from the cashier. Yikes. Give me the old mcd.... read more

I go to this McDonald's a lot and it's usually good, well at least as good as a McDonald's can be. I went to this store at 10:15 on Friday March 11th and the food was just horrendous. My double cheeseburger with bacon was gross due to my bun being concrete hard, my fries were cold at the window with zero salt or flavor, and we didn't get a straw or napkins. I called the store a female answered and said "McDonald's Irwindale" and I basically told her that my food was bad in a totally nice way, even saying I go there all the time and the food is always great and explained to her what the problem was. Ended it by saying "I'm not complaining, I'm just nervous for my morning poop." I really just wanted them to change something so the next person didn't get sick. But no, she hung up without saying anything and yes, I'm already getting sick. My stomach is hurting. They shut the phones off as soon as I called back again. I'll be back to voice my frustrations March 12th in the morning. read more

I come here all the time great atmosphere and the people that work there are friendly!

I've been to this McDonald's several times and I have to say that compared to other McDonald's, this location's customer service has a lot of room for improvement. It seems like half of the time they don't get the order right and it's my fault that I don't usually check til I get home! That's extremely frustrating in itself, but it's happened more than a couple of times that the fries that me and/or my family orders aren't full. Now I don't expect it to be raining fries by any means, but at least fill the cup of the size that's ordered. I've ordered large fries and the amount of fries in the cup is about what you'd expect in a medium cup of fries. I know it's not the end of the world but if this happens a few times it's getting out of hand. It's a waste of money if you aren't getting what you paid for! The fries in the picture is exactly the portion I was given! read more

McDonald's - The portion given to me... it's happened a few times - Fast Food Near Me - Irwindale, California

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Went today before work. Did drive thru, girl taking my order kept laughing with coworkers instead on focusing on what I was ordering.... and kept asking to repeat myself... if she wasn't fooling around while at work she would of heard me the first time. read more

My second time to this McDonald's and nothing changed it's the worst service I have ever had once again 3 people that works here looked at me standing at the counter and didn't say anything to me all I wanted was jelly same problems as day befor yesterday need new manager and charge all the works this not a good place at all read more

I decided to stop by here on a Wednesday (right before thanksgiving) since I commute from LA to Fontana daily and traffic was horrible, so I stopped for a restroom break. While here, I ordered a filet-o-fish which was amazing, I can never get over how soft the bread (they use a different bun for this sandwich) and it's tasty! I also ordered sausage mc muffin; thank you mc donalds for serving breakfast (certain items) all day. It's much appreciated! Customer service was great, the facility was nice. The only thing wrong was, the restrooms were out of paper towels and the ketchup near the fountain drinks was either out or the pump was bad. If the staff did more frequent check-ups then I believe they would of caught this. I will knock one star just for the above minor issues, and will update my review accordingly on future visits. read more

Hands down the worst McDonald's I've been too , I've been coming for years and without fail the mess up some part of my order every time, the fries are always undercooked and when you try to call nobody ever answers the phone read more

The worst staff unfortunately I walk in. I asked to use the restroom and planned on purchasing while I was here. I understand this policy. I just needed to go immediately! But the wouldn't let me go until I purchase first! I'm dressed nice, looked like a decent person, so there is no excuse for that type of treatment! I purchased and then went to the restroom. I told them what they were doing was wrong and it's not right. read more

McDonald's Azuza on Irwindale and Foothill The Great: - Really nice interior, superior to most McDonald's The Good: - Great location right off the freeway. The Bad: - Parking lot has front row dedicated to the drive through?!? The Ugly: - Trying to get back onto Irwindale Blvd read more

The nightshift team doesn't really seem to have their act together. They are rude and can not even execute a two combo order properly. I will not be going here anymore because of multiply occasions. I will go the McDonald's close to Arrow and Irwindale. read more

Omg the most slowest McDonalds ever! Went thru the drive thru at 5pm for a 20 pc McNuggets. First off they couldn't hear thru the intercom. I pull up to the drive thru window to pay they took like 5 min just to take my money. I pull up to get my food, then they tell me to pull to the reserved parking to bring my food to me. Mind you it's been like 15 min already. My total time at a "fast food" establishment was about 21 min before got my food. They were lucky I paid already. I wont be back to this McDonald's ever. read more

BAD MANAGERS . I didn't get my full order from them and didn't do anything to fix it. I will never order from them again. I consider this a type of theft. I paid for uber eats delivery and for my food. NEVER AGAIN. read more

This place should not be open for business. Took over 25 minutes to fill my order. Got the order in correct. My kids had to use ketchup as a dipping sauce for their chicken nuggets, because they were all out of sauces. Definitely won't be coming back! read more

Terrible service. Dual order window service does not work. I sat there waiting to order. Meanwhile a second car pulled up to adjacent order window and got their order taken before me. Recommend you ensure to take the first customer who has been waiting. People are sensitive about being treated fairly. read more

This location in Irwindale is the worst McDonalds I've ever been to. For the 3rd straight time I was asked to pull out the drive-thru into the waiting parking space for them to come out and hand me my meal. The thing is all I order is the same thing. One hamburger, 2 apple pies. Nothing fancy about this simple order. read more

They have never gotten my order right! Even if they show it on the screen at the drive-thru kiosk as correct, they still mess it up! If there is another McDonalds near, go to that one! read more

This location is a hit n miss place but I will give props where needs to be given . Theirs a young white male with glasses who is always very polite n always says hello n thank you. This location has been multiple times where my order is wrong . And I notice when I drive off . And I do not go back because I have little ones. One note to management inform ur cashiers to greet guest and say hello, thank you , and goodbye : read more

I walked in about the same time another woman did and we were the only two people in line. There was about five crew members working from what I can see, the lady who walked in front of me was standing there for about five minutes before someone came over to help her. It was a while before she was even helped so I attempted to use the self order screens twice and both screens kept getting frozen so I gave up and decided to just wait in line. I finally get up to the counter, manager is standing off to the right and a crew member standing near the register. Was waiting for about 10 minutes before I asked if I can order because they were both standing there and they said yeah and then walked away. I waited for awhile before just leaving. The other lady before me was still there after I left so I'm not sure how long she ended up waiting. read more

Beautiful and elegant location. Classical music in the background and contemporary furnishings... you forget that you're at a franchise. The food was fresh, the employees were knowledgeable, the service was pleasant and efficient. This is a great location! read more

This place is horrible. One of the worst establishments I've been to. Went to order some hot cakes and ordered the meal which is supposed to come with fries and coffee. I asked to substitute orange juice for the coffee. They charged me 2 bucks for a tiny cup. And then they didn't give me fries that were supposed to go with the meal. read more

It's McDonald's! Newsflash!! All you idiots who complain need a reality check...you paid .99 for a hamburger...what do you expect?!?! This McDonald's is no different, no better, no worse than any McDonald's you have visited. So get over yourself and if you want a 5 star restaurant, save up your food stamps and go somewhere else. read more

Short on staff. Dont buy coffee here they will make you late plus they give your order to other people then you have to wait another 15 for a small coffee. Staff seems to be very immature. Lack customer of service. No wonder its empty . read more

When everybody says it's slow it's no joke! Try to stay away. Drive thru is a nightmare!

Waited 20 minutes for fries. Ended up getting a refund. The girl who took my order had super bad customer service, doesn't greet doesn't even hand out the receipt, which comes with the number for the order. Saw her take 2 baskets of fries out and fill a couple boxes and literally sat them down in the warmer. Will never even consider stopping by here again. read more

Horrible service, 6/10 times they are going to get your order wrong. Food is good but nothing more than you'd expect from a McDonalds, service NEEDS TO BE FIXED!!! read more

Not a whole lot to say about this McDonald's other than the fact that they were pretty quick for drive-thru service. Orders were taken accurately and food was prepared as expected. People were very friendly and I didn't have to repeat my order through the loudspeaker. read more

The food is your average McDonald's but I'm writing this review because of the service. I like to think of this location as the WORST McDonald's. I tried e-mailing McDonald's to complain but they told me it was privately owned so they can't do anything about it. Reasons why this is the worst McDonald's: - I don't think I've gone through here without my order either missing an item or being wrong. - I ordered an UNsweetened iced tea. The guy taking my order clarified by saying "UNsweetened?" and it even said UNsweetened on the receipt but I received a sweet tea. - Asked for vanilla iced coffee with light ice. The woman handed me the cup which was completely filled with ice. I told her, that it was supposed to be light ice. She laughed at me and said "this IS light ice". I didn't know how to reply to that... so I just told her that it wasn't because I've gone through here before and light ice is usually just a few ice cubes, not a whole cup filled with ice. She sighed and remade the drink. - Every time I go through here, they hand me my order and quickly turn around and leave the pick up window. I then have to wait and wave at someone to come over so I can get ketchup/sauce/napkins/etc. because they never offer it in the first place. - I ordered an iced coffee and they never gave me a straw... ... and I could nitpick and go on. This McDonald's is just horrible service so just double check your order if you're going through. read more

If I could give this place ZERO stars I would... worst, dirty McDonald's I've EVER BEEN TO!!! Not only was the staff lazy as all get out... the bathroom was DISGUSTING (despite us seeing a worker sweeping behind the register for over 15 minutes)! Our order took over 15 minutes for 2 meals. The fries were cold and unseasoned... despite us seeing the staff pull out 2 fresh batches from the fryer. 2 of the sauces were busted open and spilling in the bag. Majority of the staff looked either high or tired. The staff was beyond unhelpful... standing around. We waited to take our order at the counter and they told us to put in our own order at the kiosk... RIDICULOUS! No customer service. McDonalds corporate... I hope you take action read more

Horrible! Very slow! Workers doing nothing and messing around. took 20 mins just to get my order of fries!!