Nostalgic location. I remember when it had a piano that played by itself on the second floor. It is a mostly clean location with sticky floors which is consistent with many locations. The staff was nice and engaging and the food was consistent with typical Mickey D fare. We sat on the second floor overlooking the lobby because why not. read more

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From the outside, the McDonald's looked like a McMansion, not some fast food joint. Way bigger and nicer than the McDonald's in the suburb where I live. During my most recent visit, the second floor was open, so after my friend and I ordered our milkshakes, we grabbed a table upstairs. The interior of the restaurant was just as nice as the exterior. The decor was sleek and elegant, and our table was spotless. The staff was also friendly and quickly brought us our milkshakes. The employee who brought me my strawberry shake raced up the stairs to give me my milkshake. If you typically don't like McDonald's fare, the Independence location is unlikely to change your mind. Though it looks way fancier than your average McDonald's, the food is like what you would find at your average McDonald's. My strawberry shake was not any better, not any worse, and- most importantly-not any more expensive than a shake from my local McDonald's. If you're in the mood for Mickey D's, you can't really go wrong with the Independence location. And if you don't feel like doing the drive-thru and you feel like dining in, you really can't go wrong with the Independence location. It's quiet and clean, and you can take your time sipping your milkshake and/or eating your food. And you certainly can't beat the ambiance. read more

McDonald's - The interior - Fast Food Near Me - Independence, Ohio

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Forgot about the last time I went there for lunch. Ordered a Big Mac and got something I don't know what it was. As you can see in the photo. Went again today and got another Big Mac and it was cold and dry. Worst McDonalds in this whole area. read more

McDonald's - ???? Not a Big Mac - Fast Food Near Me - Independence, Ohio

Pulled in at 10:47 pm last night and was told "we're closed". Very unfortunate since I'm here from Arizona for my dad's kidney transplant in Cleveland. I hadn't eaten all day:(. Take orders til 11 when you're open til 11! read more

Ordered online for pick up. Very quick and simple. Ordered a chicken sandwich that tasted very good. I ate inside quickly. They kept everything very clean. read more

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Love me some cold ass fries. My food is always cold, going to this McDonald's. I know yall ain't a 5 star restaurant but at least do your job. read more

I placed a mobile order at 10:45 pm (they close at midnight) I arrive to the drive through at 11 pm and nobody greets me. I pull around to the window and everybody stares at me until finally asking what I want. They said that they were closed even though there is an hour until closed. Extremely disappointed to find out they do, in fact, deserve the poor reviews they already have. Disappointed in management for allowing a lazy night crew to say they are closed an hour before they're supposed to. read more

I drove 15 minutes out to this McDonald's and they were closed as their website said they close at midnight it is currently 1118 and I saw the workers standing in the lobby and I was like are you guys close and they spin on my car I'm beyond living right now and I'm shaking. I have three kids in the backseat and I don't even know what to do with them. read more

multiple negative visits to this location prompted this review. each time the dining areas lacked basic cleaning hygiene. today there were used and damp cleaning rags in each dining area upstairs and downstairs, and used cleaning gloves in the ladies restroom. napkins, lids, and condiments were barely stocked. and staff didn't pay attention after 5 minutes of waiting at the front counter. Several workers were eating food, phone in hand, and one was laying down on a bench in the general dining area. of note, an upstairs window seam was leaking onto the floor in the rainy weather. would not recommend this location. read more

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This used to be my favorite Mcdonald's to come too, but these last couple months it have gone down hill fast because of the customer service. The last two times i have came it takes multiple minutes to even get acknowledgment on the speaker and they seem like it's an inconvenience that staff have to work. When i pull up to the window no greetings or anything jut mean mugs or constantly on phones ignoring costumers. I wanted to give it one last try today and the same thing happened and it took 15 minutes to get two food items with one other car behind me in the drive thru. This restaurant really needs to work on these problems or i could definitely see a decline in costumers. i would not recommend. read more

Trying to catch up on reviews from vacation. Was here in early June and stopped for breakfast before heading off to the Rock n Roll Hall of Fame. Typical McDonald's except it has an upstairs! Unfortunately, it was blocked off and we couldn't go check out the second floor. We used the kiosk so the only interaction we had was when they brought our food out and that employee was friendly. read more

McDonald's - McDonald's with a staircase? - Fast Food Near Me - Independence, Ohio

This location is one of the busiest in my area. But I will say the staff must be properly trained. They move people and cars in and out quickly. I don't believe they have ever forgotten anything in my order. read more

McDonald's - Fast Food Near Me - Independence, Ohio

Whenever I go to this location it is just a nightmare the employees are rude and disrespectful there are little children everywhere came here on a road trip and when I was inside my whole order was stolen by a little kid all my food gone well they remade it but they accused me of lying even though they watched it happen the bathrooms are disgusting got food poisoning the food looked like someone smashed it the whole experience was disgusting . read more

This is a review for the pretty McDonalds in Parma. I swung by after work for my addiction, a soft serve ice cream cone. The location was moderately busy and there was some issues with them understanding my app coupons, but I got what I wanted in the end. The teenager who made my cone wasn't too skilled or generous with the soft serve, but hey, at least the machine was working!! Haha! read more

Bunch untrained idiots second time in a row got the order wrong plus over charged me on deal suppose get double cheeseburger free and charged me for both I even got credit on rewards program I blame management for not training people properly read more

McDonald's - a receipt in a car - Fast Food Near Me - Independence, Ohio

Stopped in for a quick breakfast - ordered a Sausage, Egg, and Cheese biscuit cheese, plus a bottle of water. I pulled the innards out and discarded the biscuit as I am trying to keep everything low carb. Breakfast sandwich came up fast, hot, and tasty! This McDonald's location is huge! Two stories - with tons of seating! The place was very clean. #McDonalds read more

McDonald's - Fast Food Near Me - Independence, Ohio

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The worst McDonald's I have ever been to. Dirty and the floors were wet. Hamburger looked like someone drove over it with their car

I use this place a lot for reference. I call it "the fancy McDonald's", like when I'm giving directions in Independence I say, "make a right when you see fancy McDonald's". It's face front is not like the same modern template that other McDonalds' do, it has a colonial architecture to it, which goes with the rest of the city of Independence's motif (library, public service buildings etc). This place is two story and sorry kids there's no playground at this one. McDonald's is probably my favorite fast food and for this particular establishment, I would say this place is a bit above par with respect to food quality against other McDonald's in my area. My guess is maybe they take their time to put the food together or something? I don't know for sure but I always feel like this place is well kept. Even the staff are friendly, attentive and acknowledge my presence even if they are busy doing something else. One of my guilty pleasures is eating McDonald's after a night of drinking but unfortunately this one closes at 11pm. read more

These guys started taking our order and then shut the screen off 10 minutes before closing time. They then proceeded to ignore us while we waited at the menu read more

Their staff are extremely unprofessional. Their hours were not advertised on their app and it allowed me to order a sundae at 10:00PM. Turns out they close at 11 and clean the ice cream machine an hour before they close. When I arrived the worker was extremely rude and asked what else I want "since [I] thought I would order ice cream right before closing". I proceeded to hear the girl yell and gossip about me to coworkers while sitting at the drive thru window. I wrote a survey response but never hear back from their management. I guess their management condones their staff talking illy about their patrons. I was afraid to eat my food thinking it could have been spit in. read more

Got a triple cheeseburger - big mac for my brother - 2 mcChickens and 2 quarter pounders with cheese - food for the family all day - was full from lunch until dinner - the burgers were made alright and the quarter pounder was a bit salty - read more

Absolutely no service. They looked at you when you were at the front ready to order kiosk that broke one customer left already they rather be talking on the phone talking to each other. read more

Absolutely terrible service, food was not fresh, rude manager. Do everyone a favor and go out of business and let something decent take over the location. read more

Very disappointed in the quality of food this evening... Easter Sunday at 8pm ish... decided to grab something to eat on way home from family lunch at 3ish.... Paid 14 bucks for two cold chicken sandwiches and old cold fries. Does anyone take any pride in their work anymore... would the employees who work there actually eat what they serve?? So disappointed!! read more

I mean it's McDonald's right it's hard to review McDonald's they're all about the same except this one the people are super friendly in the food is always really fresh today however almost all the tables were dirty I don't know if I came in just after a rush but didn't feel like I just came in after a rush everybody at the counter for chill everything seem to be running smoothly it didn't seem like they were still dashing around because a huge crowd was still there. The dining room is pretty much a mess read more

McDonald's - Fast Food Near Me - Independence, Ohio

I came here feeling a little nostalgic because this was known as the "fancy McDonald's" when I was little. I was just going to get fries but I was thinking of what my mom used to order -quarter pounder w/cheese was her favorite. I decided to order that instead. Service was quick, friendly and my order was accurate. Everyone wore masks at the drive thru. The cashier wore a mask and gloves -great job! My burger was hot and fresh but when I opened the box my hand was coated in grease. I thought maybe it was just a little. I pulled over and there's a little puddle of grease in the box. The bottom bun is soaked in grease. I understand that beef has fat but this is excessive. I don't feel comfortable eating it . I don't usually eat beef and I was going to eat this until I saw all of the grease -it was a red flag for me . I believe McDonald's can do better. Juicy and tender and flavorful is not the same as greasy. I know it's fast-food but still. read more

McDonald's - Grease soaked bun and box - Fast Food Near Me - Independence, Ohio

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Very disappointed with this location and their corporate customer service. The mobile app wasn't working properly so I was charged full price for my "free" fries. When I contacted their corporate customer service, I was asked on several different emails to give them way too many details - practically everything but my shoe size. If my grandkids didn't like McDonald's so much, I'd switch to Chick Fil-A in a heartbeat...they seem to care about their customers! read more

I have never seen such an extravagant McDonalds! I would normally not take the time out to yelp McDonalds, but just due to the appearance of the McDonalds, I had to step in and check it out. They went all out with the decor including chandeliers, mirrors, etc! This McDonalds is definitely worth coming back to just to have a bit of fast food in a semi "fine-dining" atmosphere! read more

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Just stop by and see this McDonald's! It is a fancy type place that you most likely have not seen before from a McDonald's. Yes, its appearance is totally out of the blue and it is really nice. Even if you don't eat here, you will agree that this is one nice building. read more

this location is absolutely horrible. the workers don't even know what's happening half the time, and just stand there either dancing or looking bored, and every time I eat at this location, the food is always cold. no matter what it is, always cold. due to their excruciatingly awful service and disgusting food quality, I will not being ordering from here again. read more

Their soda machine was down, so the cashier didn't offer any value meal pricing, and didn't apply a simple up charge. Instead she charged me almost $11 for a 6 pc tenders, med fries, and a small McFlurry. Then when I ordered a Big Mac meal, I asked for a large sweet tea, and again she charged for the individual items bringing the total for 2 meals to almost $20. I frequent McD's more than most and I was amazed how non-chalant this cashier was about ripping me off. It's not my problem their soda machine is down, but apparently overcharging me just might get her closer to getting paid $15/hr! If I went down the Street to a sit down restaurant, I could've had a steak for what I paid! Not barely above room temperature fast food! read more

We ordered a happy meal and extra fries. We did not get apples with the happy meal ANNNNDDD no BBQ sauce that we requested. Also didn't get the extra fries. Employees are not friendly whatsoever. read more

The food tastes great. Perfect for fast food. Alot of the time they make it fresh and hot. The fries are delicious. The staff is unprofessional but thumbs up for the food! read more

Really? Have you ever heard the phrase "polishing a turd?" McDonalds is what it is, mass produced terrible food. Having a fancy building (because of local code) doesn't mean it's anything more than that. I'm thinking (hoping) these other reviewers were on some sort of drugs. I seriously question the validity of yelp when I see that McDonalds has a higher average rating than the Winking Lizard which is within walking distance. YUCK! read more

Who ever knew there was such a thing as a glamorous McDonald's? At first I thought this place was a jewelry store or something before I noticed the Golden Arches. Make no mistake, the sausage mcmuffin's don't come with chunks of gold in them (they're delicious as normal though). But what this place does have is chandeliers, ornate book cases and other nearly victorian-esque decorations just make you marvel and wonder why a McDonald's looks so much nicer than your own place. read more

Probably the most impressive McDonald's I have ever visited. The nice thing about going here is that you know what you are getting, and pretty much what it will taste like, but not what it will feel like to eat a 99 cent snack wrap from such a regal establishment. And for that it deserves 4 stars. read more

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They charge to add mayo, to a sandwich, and do not give napkins. This place just lost my business.

this mcdonalds sucks they don't let you dine in even though its really nice don't go here go to Wendy's I agree

The best Mcdonalds I've tasted in Cleveland. We've been through twice, and the fries are perfectly seasoned with fresh oil both times (once 9pm and once during lunch rush) also the building architecture is really unique for a McD's! Nice colonial style columns and interesting details like old-style horse hitching posts in the drive through. read more

I don't care if this place is pretty from the outside; the employees here are ugly on the inside! So rude when you come through the drive-thru, it's ridiculous. Clearly you're not paying them to smile. At least say, "hello" or "have a nice day" --- Geeeeez. read more